For the latest technical support information please visit:
http://www.metacog.com/techsupp.htm
IMPORTANT: Before contacting us, please read the information below.
Most likely, you will find an answer to your question here.
If not, feel free to contact us.
Phone: 1-800-746-8013 or 1-213-628-8625, 7 Days, 8AM - 10PM (PST)
Email: support@metacog.com
QUESTION: How do I install AutoTech?
ANSWER: Double click on the file "Setup.exe". If you have any trouble running "Setup.exe" you can alternatively double click on "asetup06.exe" to install AutoTech.
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QUESTION: How do I get the free yearly updates?
ANSWER: In late December of each year, we will post the update on our website.
At that time, please visit:
http://www.metacog.com/techsupp.htm
to get the update.
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QUESTION: How do I register AutoTech?
ANSWER: Please go to the following location to register AutoTech:
http://www.metacog.com/register.htm
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QUESTION: If I delete one of my profiled vehicles, will the service records I entered for that vehicle also be deleted?
ANSWER: Yes. Please make sure you print out any service records you've entered before you delete the vehicle.
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QUESTION: My vehicle has a diesel engine, can I still use AutoTech?
ANSWER: You can use all the features of AutoTech except the diagnostic module (only gasoline powered vehicles are covered).
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QUESTION: A few of the AutoTech windows seem to be cut off on the right side. How can I fix this?
ANSWER: The problem you are experiencing is related to the font setting in Windows. You can fix this by doing the following: Click on the "Start" Button. Select "Settings". Select "Control Panel". Double click on the "Display" icon. Click on the "Settings" tab. Click on the "Advanced" button. Change the font setting to "Small Fonts" and reboot (assuming it was set to either "Large Fonts" OR "Custom Font"). But...... if it's already set to "Small Fonts", switch to "Large Fonts" and reboot. Then, first check AutoTech and then repeat the above procedure, setting the fonts back to "Small Fonts" (from "Large Fonts") and reboot. We know it sounds like an odd solution but it does work. Please note: If you are using Windows XP, "Small Fonts" is known as "Normal Fonts".
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QUESTION: During the installation of AutoTech, the screen remains "frozen" ie. the installation doesn't exit. What should I do?
ANSWER: This problem is extremely rare. The following solution assumes you have already rebooted your computer. Double click on "My Computer". Then double click on your hard drive ie. your "C" drive, it may also be called "Local Disk". Next, double click on the "AUTOTECH" folder. If there is no "AUTOTECH" folder, call our tech support line at 1-800-746-8013. However, in 99% of cases there will be an "AUTOTECH" folder. Then, find the file named "autotch.exe". This file will have a little blue car icon next to it. To run AutoTech, simply double click on this file. You may want to create a shortcut to this file and put this shortcut on the Windows Desktop. Then, whenever you want to run AutoTech in the future, you can simply double click on this shortcut. For instructions on how to create a shortcut, please refer to Windows Help by clicking on the Start button and then choose Help.
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QUESTION: I get a "16-bit MS-DOS subsystem" error when trying to install AutoTech. What should I do?
ANSWER: Do the following: double click on the file "sp2_fix.bat" which is located on this CD in the "SP2_Fix" folder. A DOS box will briefly flash on your screen (just ignore this). Reboot your computer. AutoTech should then install without an error.
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QUESTION: I am still having problems installing AutoTech. What should I do?
ANSWER: If you have any programs running on the Windows taskbar or in the Windows system tray (eg. Norton or similar) temporarily disable them, reboot, and then install AutoTech.
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QUESTION: Occasionally I get an error message when I click on the Help button or the camera icon. How can I correct this?
ANSWER: This problem is very rare and we are not sure at this time exactly it's cause (although we do know it has to do with a combination of certain motherboards and video cards). As a workaround, delete the file "fh_bmp.dll". This file is located in the C:\AUTOTECH folder. Deleting this file will at least prevent the error message from displaying. When we get a complete fix, we will immediately post it here.
