The X-Files: Unrestricted Access

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The X-Files Unrestricted Access =============================== (v1.0) Thank you for purchasing The X-Files Unrestricted Access. This file contains last-minute instructions, troubleshooting tips, and contact information. PC MINIMUM SPECIFICATIONS: ========================== - Pentium 90 (or 100% compatible processor) - Windows 95 - 16mb RAM - 4x CD-ROM (6x recommended) - Windows 95 compatible graphics card (min. 640x480 with 16 bit color) - Windows 95 compatible sound card - 100mb free hard drive space - Microsoft compatible mouse - Internet connection (optional) This README file contains important information on the following topics: 1. Tips for the installation: **************************************************** * ISSUES WITH INTERNET EXPLORER 4.0 INSTALLATION * * AND QUICKTIME MOVIES * **************************************************** - The X-Files Unrestricted Access requires installation of QuickTime and the QuickTime Browser plug-in for Internet Explorer 4.0. - Scan your hard drive before the installation. - Hard disk space. - Restart the system once before installing The X-Files Unrestricted Access. - Temporarily disabling other applications. - Checking your system hardware. - Startup folder icon incorrect. - Do not install over a previous installation. - To add additional Microsoft Internet Explorer 4.0 components. 2. Tips for Running The X-Files Unrestricted Access: - Free up more memory for The X-Files Unrestricted Access. - Special software that is not supported. - Windows 95 taskbar overlapping the program screen. - Minimizing Microsoft Office Manager. 3. CD-ROM Issues: - Errors reading from the CD-ROM drive. 4. Video Display Issues: - Basic display requirements. - Problems when not running in 16-bit color. - 3D Evidence (Quicktime VR) image glitches. 5. Audio Issues: - Looping audio. - Conflicts with other applications. - Audio driver problems. - Sounds play, but not very well. - Sound does not play at all. 6. Uninstall Issues: - Uninstalling FactFile. 7. In Case of a System Crash: - Re-setting system colors to Windows default settings. 8. Long File Names: - The X-Files Unrestricted Access uses the 32-bit protected-mode file system (long file names). 9. Windows NT 10. Driver Compatibility 11. Customer Support **************************************************************** 1. Tips for the installation: **************************************************************** ******** ISSUES WITH INTERNET EXPLORER 4.0 INSTALLATION ******** - Internet Explorer 4.0 requires certain video drivers to properly install. If it will not install then quit the installation and install the Intel Indeo drivers from the Installation disc: <CD-ROM drive letter>:\indeo4\ivi_nt95.exe After the Indeo drivers are installed reboot your machine and reinstall Internet Explorer by running the installer at: <CD-ROM drive letter>:\Microsoft Internet Explorer 4.0\ie4setup.exe If Internet Explorer 4.0 still will not install then you must use the full installation version of Internet Explorer 4.0. It is located on the Installation disc at <CD-ROM drive letter>:\Microsoft Internet Explorer 4.0 - Full Install\ie4inst.exe ***************************************************************** - The X-Files Unrestricted Access requires installation of QuickTime and the QuickTime Browser plug-in. This must be done manually AFTER the successful installation of Internet Explorer 4.0. A version of QuickTime is located on the installation disc at <cd-rom drive letter>:\qt\qteasy32.exe Again, make sure that you install QuickTime AFTER the installation of Internet Explorer 4.0. To install QuickTime and the QuickTime Browser plug-in, run qteasy32.exe. ***********IMPORTANT*********** During the install of the Quicktime browser plug-in be sure to select "Internet Explorer" and not "Netscape Navigator". Immediately afterward (on the next screen of the install), verify that the plug-in path points to the version of Internet Explorer just installed. If you previously had Internet Explorer 3 installed, the Quicktime installer may try to place the plug-in there. The plug-in MUST go in the Internet Explorer 4 plug-ins folder. The path can be changed by clicking on the Browse button and typing in a new path. For the latest version of Quick Time, please check http://quicktime.apple.com - Scan your hard drive before the installation. From the Start menu, select the Accessories group and then the System Tools group. Click the ScanDisk icon to start. - Hard drive space. Make sure you have sufficient free hard drive space for the installation. Microsoft recommends that you have at least 23Mb free hard drive space in addition to the requirements of the application being installed, to allow for the correct operation of the Windows virtual memory. - Restart the system once before installing The X-Files Unrestricted Access. It is always a good idea to restart your system before installing any software. This can refresh the system memory and eliminate unnecessary problems which may appear during the installation. - Temporarily disabling other applications. If you have any TSR (Terminate and Stay Resident) applications (e.g. on-access anti-virus software) or Windows screen savers running in the background, please temporarily disable them. You can re-enable them again after the installation. If you have other Windows applications running in the background, please close those which you are not using. - Checking your system hardware. Please check your system hardware and make sure your machine is functioning properly. Any IRQ or DMA device conflicts may create system instability, which will prevent the application from functioning normally. - Startup folder icon incorrect. The icon for "Fact File" sometimes displays incorrectly. To correct this, follow the following steps: 1) go to Start menu / Settings / Taskbar 2) select the "Start Menu Programs" tab 3) click on "Advanced" 4) click on "Startup" 5) right click on file "The X-Files Unrestricted Access Fact File"; select "Properties" 6) click "Shortcut" tab 7) click "Change Icon" 8) click "OK" twice - Do not install directly over a previous installation. If the application is installed over a previous installation to the same directory without removing the previous install, the following error is encountered at 48% of the file transfer: "An error occurred during the move data process: -623." This will occur because FactFile is running in the background. It is necessary to uninstall the previous installation, including FactFile, completely. For further instructions on completely removing FactFile, see section 6 of this readme file. - To add additional Microsoft Internet Explorer 4.0 components. You must uninstall the version of Microsoft Internet Explorer 4.0 which comes on the CD-ROM, and download a version of the application from the Microsoft Internet Explorer 4.0 site, in order to add additional components. If you encounter a problem doing so, or if you do not have Internet access, then go to the folder named Microsoft Internet Explorer 4.0 - Full Install, on disc one of The X-Files Unrestricted Access, and install using the file named ie4inst.exe. **************************************************************** 2. Tips for Running The X-Files Unrestricted Access: **************************************************************** - Free up more memory for The X-Files Unrestricted Access. Close all unnecessary applications running in the background. As well as avoiding possible conflicts from other programs, closing other running applications will also help prevent Windows from accessing the hard drive Virtual Memory swap file and affecting the speed of The X-Files Unrestricted Access, especially on systems with the minimum RAM requirement of 16Mb. Even if you close all running applications, there may be a number of other tasks running in the background. Some of these are displayed as icons in the System Tray on the Windows Taskbar, and others are not immediately obvious. If, after trying the above suggestions, you are still experiencing performance problems, you can experiment with closing these tasks, although it is possible that closing some of them could cause your computer to crash and require restarting. You can usually close most System Tray tasks by right-clicking or left- clicking on their Tray icon, and then selecting Close, Exit, Quit or Suspend (depending upon the task). After this, to see what 'hidden' tasks are still running, from the Windows 95 desktop, carefully press the CTRL, ALT and DEL keys together ONCE - this will display a list of active tasks. You can free up system resources by closing these one at a time by clicking on a task and then selecting the 'End Task' button. On most systems, you will be able to close almost all tasks except 'Explorer' (which you should leave running). - Special software that is not supported. This program does not support special software that assigns custom functions to simulate the left, right, or center mouse button. These functions should not be used while running the application. - Windows 95 taskbar overlapping the program screen. If you find that the Windows 95 taskbar is overlapping the program screen, you can hide the taskbar by doing the following: i) Click the Start button ii) Choose Settings iii) Click Taskbar icon iv) Check the Auto Hide box v) Click the OK button To see the taskbar again, move the mouse pointer to the edge of your screen where your taskbar is located. - Minimizing Microsoft Office Manager. If you have Microsoft Office installed (either the Standard or the Professional version), you should minimize the Microsoft Office Manager (MOM) toolbar while running this program. The presence of the toolbar can cause colors to be distorted. **************************************************************** 3. CD-ROM Issues: **************************************************************** - Errors reading from the CD-ROM drive. If your system has errors reading from the CD-ROM drive, please perform the following checks: i) make sure the disc surface is clean ii) Examine the surface of the disc for any visible scratches iii) check the documentation that came with your CD-ROM drive or contact the company that supplied the drive in order to determine if your CD-ROM drive is functioning properly **************************************************************** 4. Video Display Issues: **************************************************************** - Basic display requirement. The basic display requirement is 640 x 480 running in 16-bit color. - Problems when not running in 16-bit color. The X-Files Unrestricted Access is optimized for 16-bit color. If running The X-Files Unrestricted Access in 24-bit and 32-bit color mode, there may be problems with movie playback and graphics, such as skipped frames and palette flashes. If there is any problem with the display, consider the following solutions: i) Try setting the screen resolution to 640 x 480 16-bit color. For most graphics cards, the screen resolution and color depth can be changed from the "Settings" tab of the "Display" control panel. ii) Update the video card drivers. Make sure you are using the most recent video driver release for Windows 95 from your video card manufacturer; earlier releases of video drivers may not be optimized for best display performance. Please consult your video card user's manual on how to obtain the latest driver. Most of the video card manufacturers provide BBS, WWW and FTP sites for downloading updated drivers. - 3D Evidence (QuickTime VR) image glitches. If you experience graphical glitches or other image corruption of the 3D evidence objects, you can try changing your QuickTime Draw Method settings as follows: 1. From the Start menu, select Settings/Control Panel/QuickTime 32 2. Click on the "More" button 3. Click on the "Video" tab 4. In the "Draw Method" box, select "Video Driver" 5. Click on the "Apply" button 6. On the "Do you want to apply modifications?" dialogue box, click "Yes" 7. Close the Control Panel and run The X-Files Unrestricted Access **************************************************************** 5. Audio Issues: **************************************************************** Please note that The X-Files Unrestricted Access requires a Windows 95 supported 16-bit sound card, and the sound card must be using native Windows 95 drivers. Using DOS-mode sound card drivers for Windows 95 may result in incompatibilities. Please check your sound card manual or sound card manufacturer's web site for details. - Looping audio. On some systems, during the access to the CD-ROM drive the background music may delay in looping. This is considered normal, since some system hardware may not be optimized for multi-channel data transfer. - Conflicts with other applications. Audio problems can have many causes. Other applications that play sounds may interrupt sounds in this program. Most sound cards cannot play sounds from two different applications simultaneously. In severe cases, playing sounds from two different applications simultaneously can result in a system crash or freeze. However, a few applications that play sounds, such as some screen savers and desktop toys may remove audio capability from all other Windows applications; if this is the case, you may see this program start up without any sound. If you suspect you have such a situation, quit the program and turn off these applications before launching this program. - Audio driver problems. If you experience problems with audio, you may need to update your sound card drivers. It is always a good idea to use the most recent Windows 95 drivers available. Contact the manufacturer of your sound card to find out how to obtain new drivers, or check their web site. - Sounds play, but not very well. Sounds that are distorted or "fuzzy" have several possible causes. It is possible that the software settings on your sound card are causing distortion. For example, if the sound card volume or "WAVE file output" is set to near its maximum, it will produce amplification distortion, just as it would on a stereo system. To find out how to change your sound card settings, check the documentation that came with your sound card. - Sound does not play at all. If you do not hear any sounds, make sure that the volume for your speakers is set to an audible level. If the volume is set to an audible level, you can perform a simple test by using the Windows Media Player to play a .WAV file. If you still hear no sounds at all, something may be wrong with your sound card setup. Check your sound card IRQ and DMA settings, make sure those settings are not in conflict with other hardware devices. Also, check to see that the drivers are installed correctly and, if necessary, reinstall them. Refer to the documentation that came with your sound card for more information on installing audio drivers. **************************************************************** 6. Uninstall Issues: **************************************************************** - Uninstalling FactFile. If it is currently active, it will be necessary to uninstall FactFile specifically before The X-Files Unrestricted Access can be completely uninstalled. There are three ways to do this: (1) reboot after uninstalling The X-Files Unrestricted Access; (2) remove FactFile by clicking Ctrl-Alt-Delete; select the FactFile entry and then click on "End Task". (3) within the Desktop Designer application, change the display interval to "Never." **************************************************************** 7. In Case of a System Crash: **************************************************************** - Re-setting system colors to Windows default settings. If there is a system crash during use of the application, you can re-set your system colors to the Windows 95 default settings by going to Start menu and choosing Settings\Control Panels\Display. Click on Scheme, then scroll down to choose a Windows option. **************************************************************** 8. Long File Names: **************************************************************** - The X-Files Unrestricted Access uses the 32-bit protected-mode file system (long file names). If your CD-ROM drive is using DOS drivers for support under Windows 95, the system may not read long file names off of the CD-ROM disc. To find out what you have for file system: 1. From the Start menu, go to Settings\Control Panel\Systems\Performance 2. Under Performance Status, check the line that starts with "File System." Most Windows 95 systems use the 32-bit file system, which supports the long file name standard. The Windows 95 protected-mode file system is faster than the real-mode file system. Windows 95 will perform best if it is using 32-bit protected mode file system. Reasons that the long file name support is absent from Windows 95 could be: Case 1. No native Windows 95 driver is installed for your CD-ROM drive. Your PC is using a real-mode CD-ROM device driver in DOS for Windows 95. Solution: Put REM in front of those lines related to your CD-ROM DOS driver in config.sys. Also REM out the MSCDEX.EXE command line in autoexec.bat. Then install the latest Windows 95 CD-ROM driver for your CD-ROM drive. PLEASE CHECK YOUR SYSTEM MANUAL FOR DETAILS. Case 2. Incorrect or incomplete installation of your Windows 95 CD-ROM driver. Solution: Please check your system manual for correct driver installation. Case 3. Virus (e.g., Boot Sector Virus) in system memory. Systems infected by viruses may lose support for 32-bit file system. Solution: Run a virus scanner to check your system. You can download the latest version of McAfee virus scanner from www.mcafee.com or a trial version of Norton AntiVirus from www.symantec.com **************************************************************** 9. Windows NT: **************************************************************** - The X-Files Unrestricted Access has not been tested for Microsoft Windows NT compatibility. **************************************************************** 10. Driver Compatibility **************************************************************** - The X-Files Unrestricted Access is designed to function with Windows 95 compatible graphics cards, sound cards and modems. The drivers for these various devices are provided by the respective manufacturers, and may occasionally contain bugs or otherwise cause incompatibilities beyond our control. If you experience any problems, it is always recommended that you obtain up-to-date drivers, which will often remedy the problem. Almost every vendor makes their drivers available on their web site. If you are unsure of a web site URL for a particular hardware vendor, you can try accessing one of the general Windows software update sites such as: http://www.windows95.com/drivers/ http://www.download.com/ **************************************************************** 11. Customer Support **************************************************************** Please do not contact Fox Interactive regarding any hardware or software driver related issues - these should be directed to the respective manufacturer or vendor. If you have a problem or query that cannot be answered by reading the manual or this README document, you may contact Fox Interactive at: World Wide Web site: http://www.foxinteractive.com (any code patches or technical bulletins will be made available here) Internet e-mail (Tech Support): xfua@fox.com Internet e-mail (General queries): gameinfo@fox.com Telephone (in North America): (970) 522-5FOX (970-522-5369) between 11am and 8pm PST.