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- Newsgroups: comp.sys.sun.misc
- Path: sparky!uunet!ferkel.ucsb.edu!taco!rock!concert!accura_nc!news
- From: tcurrey@aisg.com (Thomas E. Currey)
- Subject: Re: Sun's responsiveness to non-maintenance customers
- Message-ID: <1992Nov10.190451.18986@aisg.com>
- Sender: news@aisg.com
- Reply-To: tcurrey@aisg.com (Thomas E. Currey)
- Organization: Accura Innovative Services Inc.
- References: <Bx5ryt.4C9@fmsrl7.srl.ford.com> <1dmvfkINNa6u@iskut.ucs.ubc.ca>
- Date: Tue, 10 Nov 92 19:04:51 GMT
- Lines: 26
-
- Why not try third party maintence? It's cheap. I think a replace it
- you self policy
- is $20 some odd dollars a month. Much better than Sun Micro. Besides,
- Sun is dropping
- the maintaince guys and contracting out to Bell Atlantic, etc. for maintence.
-
- As far as longer maintence. Buy a clone. The ones I use/sell have one year
- maintence. There generally is a return and repair policy for these machines.
- But for people you need 4 hour turn around. It is no problem for
- third party people. ( I wouldn't suggest DEC though )
-
- I am the lead SE here so I am kind of used to it. Boy have I got some horror
- stories about them lately.
-
- Don't get me wrong. I think Sun has a good idea and I had an awesome Sun FE
- t work with. They layed him off. They have screwed up now. Sun has gotten
- to big for there pants now. I am just calling like I see it.
-
-
- You just have to evaluate downtime vs cost of each situation. One thing
- I due for larger customers is to sell 1 or 2 extra machines for spare parts.
- This is much cheaper and quicker that dealing with maintence.
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