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- From: olson@anchor.esd.sgi.com (Dave Olson)
- Newsgroups: comp.sys.sgi
- Subject: Re: TAC and time zones
- Message-ID: <s1vfpec@zuni.esd.sgi.com>
- Date: 7 Nov 92 03:18:09 GMT
- References: <1992Nov6.094158.44464@kuhub.cc.ukans.edu>
- Sender: news@zuni.esd.sgi.com (Net News)
- Organization: Silicon Graphics, Inc. Mountain View, CA
- Lines: 30
-
- In <1992Nov6.094158.44464@kuhub.cc.ukans.edu> arritt@kuhub.cc.ukans.edu writes:
-
- | How does one make a suggestion regarding the TAC?
- |
- | The problem is that the TAC personnel don't consider that there are
- | four time zones in the U.S., and that SGI is located in the westernmost
-
- They *do* consider it, believe me. Unfortunately, they just can't always
- get back to you in time. Also, consider that many people work all kinds of
- 'unusual' hours. Just make sure that when you log your call, you indicate
- when you will be available and include the time zone. That will help some,
- but it isn't a guarantee; some days/weeks are worse than others.
-
- There have been discussions of distributing smaller support centers
- around the country, partly to avoid this kind of problem. I have no
- no idea how serious/official they were.
-
- | I called the TAC and asked how to register a suggestion/complaint, but
- | the person on the other end didn't know how to go about it. I'd like
- | to target my suggestion a little more closely than just sending a letter
- | to the CEO of the company. Any suggestions from you SGI folk out there?
-
- You can ask that your call be escalated, but I doubt it would do any
- good. This is an issue that everybody is aware of. Probably your
- call is being gotten to after the rush slacks off, and unfortunately
- for you, it doesn't slack off early enough.
- --
- Let no one tell me that silence gives consent, | Dave Olson
- because whoever is silent dissents. | Silicon Graphics, Inc.
- Maria Isabel Barreno | olson@sgi.com
-