In article <1992Sep14.123440.1@vax.sonoma.edu> butler@vax.sonoma.edu writes:
>I wanted to warn all potential Sear's customers to avoid purchasing anything
>there. They simply don't stand behind what they sell.
>
>My most recent problem with them is about an LXi (Sear's brand) VCR
>that has a design flaw. I've spent dozens of hours over the past several
>months dealing with complete incompetence. I've been subjected to the
>imbeciles they have anwsering the phones - all for nothing. I'm either
>given erroneous information, told to call another number, or am told
>that someone will return my call. No one ever does. My letters have
>yielded no results either.
>
>I'm afraid all I can do now is chalk the VCR up to experience, and to
>warn others to stay away from Sear's.
>
>-Bob
>
First off, let me say that I think this vented outrage in such a public forum
is irresponsible on your part. Second, let me tell you that I used to work at
a SEARS during college days. We constantly had people coming in to return
things that, IMO, should not have been returned (eg shoes that wore out, trash
cans with bottoms worn out from dragging, etc.) We ALWAYS refunded, sometimes
with a small amount of "haggling". The SEARS philosophy at the time was
that it was better to give back the 10, 25, 100 dollars rather than risk
his/her NEVER coming back in the store again. I can suggest going to the
store manager, waiting if necessary, and demand some satisfaction. If he/she
balks, take them to the front of the store where it says "Satisfaction
Guaranteed" and make your point in front of some customers. Hope it doesn't go that far, but stop playing games with the "peons" at the counter, go to somebody
who CAN do something, as opposed to somebody who doesn't WANT to do anything!
