<td colspan="2"><h1><a name="writingtemplates">Creating a Customer Service Application </a></h1>
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<DT><strong>Goal</strong></DT>
<DD>To provide a Web page that members of your airline's Frequent Flyers club can use to see how many points they have accumulated, find out what trips they might be able to buy with those points, and place reservations for those trips.</DD>
<DT><strong>Components</strong></DT>
<DD>Windows NT Server 4.0; Internet Information Server (IIS) 4.0; Active Server pages (ASP); ADO; Microsoft SQL Server; Internet Explorer 3.02</DD>
<a href="<%= MachPath%>"><img src="iimm.gif" border="0" alt="Creating a Customer Service Application"></a><p>Click for a NetShow demonstration of some of the tasks mentioned in this scenario.
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<h2><a name="basicprocess">Basic Process</a></h2>
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<li>Use Visual Basic 5.0 to create a Membership component.</li>
<li>Use the MTS explorer to register your component and make it transactional.</li>
<li>Use Visual Interdev to create the Active Server pages that accept information from your customers and complete your application.</li>
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<h2><a name="results">Result</a></h2>
<p>An application that responds dynamically to customer preferences.</p>