PC Format (UK) 86/PC_Format_September1998_Issue86.iso/Tech/FIRSTAID/ADVISOR/PCDIAGS.RUL

Text File | 1997-02-05 | 71.3 KB | 3,476 lines

// Rule file for Case Solutions for PC Diagnostics
//
// Last Modified:  15-August-1996

//************************
// *** Description Rules    ***
//************************
// The following rules answer questions based on
// what is entered in the description.

// ** Error Message Description Rules

0 "error message"
=>
525 "Received an error message"
;


// ** Monitor Description Rules

0 "monitor problem"
=>
525 "Monitor/Display/Video problem"
;

0 "display problem"
=>
525 "Monitor/Display/Video problem"
;

0 "screen problem"
=>
525 "Monitor/Display/Video problem"
;


// ** Mouse Description Rules

0 "mouse problem"
=>
525 "Mouse or trackball problem"
;

0 "trackball problem"
=>
525 "Mouse or trackball problem"
;

0 "pointer problem"
=>
525 "Mouse or trackball problem"
;

0 "cursor problem"
=>
525 "Mouse or trackball problem"
;


// ** Keyboard Description Rules

0 "keyboard problem"
=>
525 "Keyboard problem"
;


// CD-ROM Description Rules

0 "CD-ROM problem"
=>
525 "CD Drive problem"
;

0 "CD Drive problem"
=>
525 "CD Drive problem"
;

0 "Compact disk problem"
=>
525 "CD Drive problem"
;

0 "Compact disc problem"
=>
525 "CD Drive problem"
;

// ** Modem and Fax Description Rules

0 "modem problem"
=>
525 "Modem or fax problem"
;

0 "fax problem"
=>
525 "Modem or fax problem"
;

0 "telephony problem"
=>
525 "Modem or fax problem"
;


// ** System Hung Description Rules


0 "system fr"
=>
525 "System stopped (crashed,  hung-up, dead, frozen)"
;

0 "system dead"
=>
525 "System stopped (crashed,  hung-up, dead, frozen)"
;

0 "system hung"
=>
525 "System stopped (crashed,  hung-up, dead, frozen)"
;

0 "system crashed"
=>
525 "System stopped (crashed,  hung-up, dead, frozen)"
;

0 "computer fr"
=>
525 "System stopped (crashed,  hung-up, dead, frozen)"
;

0 "computer dead"
=>
525 "System stopped (crashed,  hung-up, dead, frozen)"
;

0 "computer hung"
=>
525 "System stopped (crashed,  hung-up, dead, frozen)"
;

0 "computer crashed"
=>
525 "System stopped (crashed,  hung-up, dead, frozen)"
;

0 "pc frozen"
=>
525 "System stopped (crashed,  hung-up, dead, frozen)"
;

0 "pc dead"
=>
525 "System stopped (crashed,  hung-up, dead, frozen)"
;

0 "pc hung"
=>
525 "System stopped (crashed,  hung-up, dead, frozen)"
;

0 " pc crashed"
=>
525 "System stopped (crashed,  hung-up, dead, frozen)"
;


// ** Printing Description Rules

0 "printing problem"
=>
525 "Printing problem"
;


// ** Hard Drive Description Rules (732)

0 "hard disk problem"
=>
525 "Hard disk drive problem"
;

0 "hard drive problem"
=>
525 "Hard disk drive problem"
;


// ** Floppy Drive Description Rules (758)

0 "floppy drive problem"
=>
525 "Floppy disk drive problem"
;

0 "floppy disk problem"
=>
525 "Floppy disk drive problem"
;

0 "diskette problem"
=>
525 "Floppy disk drive problem"
;

// ** Memory description rules

0 "Memory problem"
=>
525 "Memory problem"
;


// ** Noise description rules

0 "Noise problem"
=>
525 "Making noise or noises"
;

// ** Performance optimization rules

0 "Slow computer"
=>
525 "Performance optimization"
;

0 "Slow pc"
=>
525 "Performance optimization"
;

0 "system slow"
=>
525 "Performance optimization"
;

0 "slow machine"
=>
525 "Performance optimization"
;

0 "optimize performance"
=>
525 "Performance optimization"
;

// Sound Description Rules

0 "Audio/Sound problem"
=>
525 "Audio/Sound/Speaker problem"
;

// Utility Description Rules

0 "disk defragmenter"
=>
812 "Disk Defragmenter"
;

0 "drivespace"
=>
812 "DriveSpace (compress drive or disk)"
;

0 "doublespace"
=>
812 "DoubleSpace"
;

0 "memmaker"
=>
812 "MemMaker"
;

//0 "scandisk"
//=>
//812 "ScanDisk (check disk for errors)"
//;


// ***************************
// *** Focusing Question Rules***
// ***************************
//
// The following rules answer the focusing question based on
// the answer to the secondary categorization question.


// ** Installation rules are often triggered by the other rules
// Question 595 "What are you trying to install?"

595 "Operating system or BIOS"
=>
525 "Installation, setup or configuration problem"
;

595 "Software program or utility"
=>
525 "Installation, setup or configuration problem"
813 "Installation, setup or configuration"
;

595 "Battery"
=>
525 "Installation, setup or configuration problem"
;

595 "CD-ROM drive"
=>
525 "Installation, setup or configuration problem"
535 "Installation, setup or configuration problem"
;

595 "Floppy disk drive"
=>
525 "Installation, setup or configuration problem"
758 "Installation, setup, configuration problem"
;

595 "Hard disk drive"
=>
525 "Installation, setup or configuration problem"
732 "Installation, setup or configuration problem"
;

595 "Keyboard"
=>
525 "Installation, setup or configuration problem"
482 "Installation, setup or configuration problem"
;

595 "Motherboard, CPU, math coprocessor"
=>
525 "Installation, setup or configuration problem"
;

595 "Memory"
=>
525 "Installation, setup or configuration problem"
782 "Installation, setup or configuration problem"
;

595 "Modem or fax card"
=>
525 "Installation, setup or configuration problem"
556 "Installation, setup or configuration problem"
;

595 "Monitor"
=>
525 "Installation, setup or configuration problem"
492 "Installation, setup or configuration problem"
;

595 "Mouse"
=>
525 "Installation, setup or configuration problem"
325 "Installation, setup or configuration problem"
;

595 "Internal adapter card (controller, sound, video, I/O, etc.)"
=>
525 "Installation, setup or configuration problem"
;

// ** Error message rules also are often triggered by other rules
// Question 564 "What does your error message relate to?"


564 "[Advanced search on description only!]"
=>
525 "Received an error message"
;

564 "Check disk (CHKDSK)"
=>
525 "Received an error message"
;

569 "Cannot CHKDSK a networked drive" //What is your CHKDSK error message?
=>
570  "Cannot CHKDSK a networked drive" //What is your disk error message?
;

569 "Cannot CHKDSK a SUBSTed or ASSIGNed drive" //What is your CHKDSK error message?
=>
570  "Cannot CHKDSK a SUBSTed or ASSIGNed drive" //What is your disk error message?
;

570 "Cannot CHKDSK a networked drive" //What is your CHKDSK error message?
=>
569  "Cannot CHKDSK a networked drive" //What is your disk error message?
;

570 "Cannot CHKDSK a SUBSTed or ASSIGNed drive" //What is your CHKDSK error message?
=>
569  "Cannot CHKDSK a SUBSTed or ASSIGNed drive" //What is your disk error message?
;


564 "Command"
=>
525 "Received an error message"
;

564 "Communications, modem or fax"
=>
525 "Received an error message"
556 "Received an error message"
;

564 "Date and time"
=>
525 "Received an error message"
;

564 "Hard or floppy disk drive or CD-ROM drive"
=>
525 "Received an error message"
;

564 "Display"
=>
525 "Received an error message"
;

564 "DMA"
=>
525 "Received an error message"
;

564 "File"
=>
525 "Received an error message"
;

564 "Format"
=>
525 "Received an error message"
;

564 "Keyboard"
=>
525 "Received an error message"
482 "Received an error message"
;

564 "Memory"
=>
525 "Received an error message"
;

564 "Mouse"
=>
525 "Received an error message"
;

564 "Printer"
=>
525 "Received an error message"
;

564 "SCSI"
=>
525 "Received an error message"
;

564 "Startup (POST- Power On Self Test)"
=>
525 "Received an error message"
;

564 "System"
=>
525 "Received an error message"
;


// Question 325:  What is the problem with your mouse or trackball?

325 "Installation, setup or configuration problem"
=>
595 "Mouse"
;

325 "Received an error message"
=>
564 "Mouse"
;

325 "Buttons: Mouse moves OK but buttons do not work correctly"
=>
525 "Mouse or trackball problem"
;

325 "Dead mouse: Mouse doesn't work at all"
=>
525 "Mouse or trackball problem"
;

325 "Movement: Pointer doesn't move properly in all directions"
=>
525 "Mouse or trackball problem"
;

325 "Erratic behavior: Acts strange or problem comes and goes"
=>
525 "Mouse or trackball problem"
;


//** Display or Monitor
// Question 492:  What is the problem with the display or monitor?

492 "Installation, setup or configuration problem"
=>
595 "Monitor"
;

492 "Received an error message"
=>
564 "Display"
;

492 "Characters/graphics: Distorted, overwritten, wrong"
=>
525 "Monitor/Display/Video problem"
;

492 "Colors or brightness: Dull, faded, missing, grainy colors"
=>
525 "Monitor/Display/Video problem"
;

492 "Blank or dead monitor"
=>
525 "Monitor/Display/Video problem"
;

492 "Monitor makes noise"
=>
525 "Monitor/Display/Video problem"
802 "Monitor makes noise"
;

492 "Strange, unexpected images, graphics or characters"
=>
525 "Monitor/Display/Video problem"
;


// Question 482:  What is the problem with your keyboard?

482 "Installation, setup or configuration problem"
=>
595 "Keyboard"
;

482 "Received an error message"
=>
564 "Keyboard"
;

482 "Beeps: Keyboard beeps inappropriately"
=>
525 "Keyboard problem"
;

482 "Dead keyboard: Keyboard doesn't do anything at all"
=>
525 "Keyboard problem"
;

482 "Incorrect characters: Different letters show than what I typed"
=>
525 "Keyboard problem"
;

482 "Keys stick: One or more keys stick or don't type"
=>
525 "Keyboard problem"
;

482 "Missing keys: Keys or key caps are missing"
=>
525 "Keyboard problem"
;

// CD-ROM

// Question 536 "Place a CD in the drive & double-click on CD-ROM drive's icon. What happens?"

536 "No files are listed"
=>
539 "Nothing happens, it won't run/play"
;

536 "I can't find the CD-ROM drive: It doesn't show up!"
=>
539 "Nothing happens, it won't run/play"
;


// Question 535 "What is the problem with your CD-ROM?"

535 "Installation, setup or configuration problem"
=>
595 "CD-ROM drive"
;

535 "Received an error message"
=>
564 "Hard or floppy disk drive or CD-ROM drive"
;

535 "Can't get to the CD Drive"
=>
525 "CD Drive problem"
;

535 "Inaccurate: It runs, but does not read data correctly"
=>
525 "CD Drive problem"
;

535 "PC stops when I try to use the CD Drive"
=>
525 "CD Drive problem"
585 "When I try to access the CD drive"
;

535 "CD drive is slow or performs poorly"
=>
525 "CD Drive problem"
773 "CD: Only when reading from a CD drive"
;

535 "Sound doesn't work" //What is the problem with your CD Drive?
=>
525 "CD Drive problem"   //How would you describe your PC problem?
815 "No sound from CD Drive" //What is your audio problem?
;

815 "No sound from CD Drive" //What is your audio problem?
=>
525 "CD Drive problem"   //How would you describe your PC problem?
535 "Sound doesn't work" //What is the problem with your CD Drive?
546   "No sound: CD-ROM runs programs, but not sound" //How would you describe your CD-ROM installation question?
;

// Question 556: "What is your modem or fax question?"

// Installation, setup or configuration issue

556 "Installation, setup or configuration problem"
=>
595 "Modem or fax card"
;

556 "Received an error message"
=>
564 "Communications, modem or fax"
;

556 "Can't connect: Modem or fax can't make connection"
=>
525 "Modem or fax problem"
;

556 "Connects, nothing happens: No data transmitted"
=>
525 "Modem or fax problem"
;

556 "Connection breaks off in the middle"
=>
525 "Modem or fax problem"
;

556 "Can't disconnect or hang-up modem"
=>
525 "Modem or fax problem"
;

556 "Garbled communication or data"
=>
525 "Modem or fax problem"
;

556 "Ports: Can't read, too few, can't configure serial ports"
=>
525 "Modem or fax problem"
;

556 "My PC acts odd after using modem or fax"
=>
525 "Modem or fax problem"
;

// Question 585 "When does your system freeze or hang?"

585 "While I'm using it"
=>
525 "System stopped (crashed,  hung-up, dead, frozen)"
;

585 "No reaction when I turn it on"
=>
525 "System stopped (crashed,  hung-up, dead, frozen)"
;

585 "While re-starting (booting) it"
=>
525 "System stopped (crashed,  hung-up, dead, frozen)"
;

585 "When I try to print"
=>
617 "System stops working when I print"
;

585 "When I try to access the CD drive"
=>
535 "PC stops when I try to use the CD Drive"
;


// Hard Disk Rules
// Question 732 "What is the problem with your hard disk?"

732 "Installation, setup or configuration problem"
=>
595 "Hard disk drive"
;

732 "Received an error message"
=>
564 "Hard or floppy disk drive or CD-ROM drive"
;

732 "I can't run file(s)"
=>
525 "Hard disk drive problem"
;

732 "Files are corrupted or missing"
=>
525 "Hard disk drive problem"
;

732 "Utility problem (compression, scandisk, defrag, etc.)"
=>
525 "Utilities, built-in applications"
;

732 "Hard disk is making noise"
=>
525 "Hard disk drive problem"
802 "Hard disk makes noise"
;

732 "Performance problem"
=>
525 "Hard disk drive problem"
;

// Floppy Disk Drive
// 758 "What is the problem with your floppy drive?"

758 "Installation, setup, configuration problem"
=>
595 "Floppy disk drive"
;

758 "Received an error message"
=>
564 "Hard or floppy disk drive or CD-ROM drive"
;

758 "I can't get to files on the diskette"
=>
525 "Floppy disk drive problem"
;

758 "Files on diskette are corrupted or missing"
=>
525 "Floppy disk drive problem"
;

758 "Floppy drive is making noise"
=>
525 "Floppy disk drive problem"
802 "Floppy drive makes noise"
;

758 "Utilities for disks (unformat, chkdsk, etc.)"
=>
525 "Utilities, built-in applications"
;

// Printing Rules
// Question 617 "What is your printing problem?"

617 "Installation, setup or configuration problem"
=>
595 "Printer (or printer component)"
;

617 "Received an error message"
=>
564 "Printer"
;

617 "Did not get any printouts"
=>
525 "Printing problem"
;

617 "Printouts are wrong or nonsense"
=>
525 "Printing problem"
;

617 "Printouts are wrong or nonsense" //What is your printing problem?
681  "[No printout]"  //What does your printout look like?
=>
617 "Did not get any printouts" //What is your printing problem?
;


617 "Prints too slowly"
=>
525 "Printing problem"
773 "Printing: Only when printing"
;

617 "System stops working when I print"
=>
525 "Printing problem"
585 "When I try to print"
;

// Noise Problems
// Question 802: "How would you describe your noise problem?"


802 "No noise (constant whirring noise missing)"
=>
525 "Making noise or noises"
;

802 "Floppy drive makes noise"
=>
758 "Floppy drive is making noise" //What is the problem with your floppy drive or diskette?
;

802 "Hard disk makes noise"
=>
732 "Hard disk is making noise"
;

802 "Monitor makes noise"
=>
492 "Monitor makes noise"
;

802 "Computer (base unit) makes noise"
=>
525 "Making noise or noises"
;

// Audio/Sound problems
// Question 535 "What is the problem with your CD Drive?"

815 "No sound in my software program"
=>
525 "Audio/Sound/Speaker problem"
;

815 "Installation of audio equipment"  //What is your audio problem?
=>
525 "Installation, setup or configuration problem" //How would you describe your PC problem?
;

//815 "No sound from my speakers/headphones"
//=>
//535 "Sound doesn't work"
//;


// Memory Rules
// 782 "What is your memory question?"

782 "Installation, setup or configuration problem"
=>
595 "Memory"
;

782 "Received an error message"
=>
564 "Memory"
;

782 "Can't access or use some memory"
=>
525 "Memory problem"
;

782 "How to configure expanded or extended memory"
=>
525 "Memory problem"
;

782 "How to free up conventional memory"
=>
525 "Memory problem"
;

782 "Determine how much memory is installed"
=>
525 "Memory problem"
;

782 "How to use utilities for memory management"
=>
525 "Utilities, built-in applications"
;


// Performance optimization
// 772 "How would you describe your PC performance issue?"

772 "Memory is low"
=>
525 "Performance optimization"
;

772 "Want to optimize DOS"
=>
525 "Performance optimization"
;

772 "System performs slowly"
=>
525 "Performance optimization"
;

772 "Too fast (messages flash too quickly)"
=>
525 "Performance optimization"
;

// Question 773 "When does your system perform slowly?"

773 "CD: Only when reading from a CD drive"
=>
535 "CD drive is slow or performs poorly"
;

773 "Hard Drive: Only when accessing the hard drive"
=>
732 "Performance problem"
737 "Hard drive performs very slowly"
;

737 "Hard drive performs very slowly"
=>
773 "Hard Drive: Only when accessing the hard drive"
732 "Performance problem"
;

773 "Printing: Only when printing"
=>
617 "Prints too slowly"
;


// Video installation rules
// Question 693 applies only to video cards
// Question 614 applies to all adapter cards
// To avoid duplicate cases, we have added rules to link those
// question options that are not unique to video cards to the
// appropriate question options in the adapter card question.


693 "How to install a video card"
=>
615 "Video card"
614 "General instructions about adapter card install"
;

615 "Video card"
614 "General instructions about adapter card install"
=>
693 "How to install a video card"
;

693 "How to assign a memory address"
=>
615 "Video card"
614 "How to assign a memory address"
;

615 "Video card"
614 "How to assign a memory address"
=>
693 "How to assign a memory address"
;

693 "How to assign a DMA channel"
=>
615 "Video card"
614 "How to assign a DMA channel"
;

615 "Video card"
614 "How to assign a DMA channel"
=>
693 "How to assign a DMA channel"
;

693 "Video card doesn't fit in the empty slot"
=>
615 "Video card"
614 "Adapter card doesn't fit"
;

615 "Video card"
614 "Adapter card doesn't fit"
=>
693 "Video card doesn't fit in the empty slot"
;

693 "Video card doesn't work after it was installed"
=>
615 "Video card"
614 "Adapter card won't work"
;

615 "Video card"
614 "Adapter card won't work"
=>
693 "Video card doesn't work after it was installed"
;

615 "Video card"
614 "Adapter card works, but other problems occur after install"
=>
693 "Video card works, but other problems occurred after install"
;

693 "Video card works, but other problems occurred after install"
=>
615 "Video card"
614 "Adapter card works, but other problems occur after install"
;

// Video installation rules
// Question 557 applies only to video cards
//     557 "How would you describe your modem installation problem?"
// Question 614 applies to all adapter cards
//    614 "How would you describe your adapter card installation question?"
// To avoid duplicate cases, we have added rules to link those
// question options that are not unique to video cards to the
// appropriate question options in the adapter card question.

557 "Adapter card doesn't fit"
=>
614 "Adapter card doesn't fit"
;

557 "Adapter card won't work"
=>
614 "Adapter card won't work"
;

557 "Adapter card works, but other problems occur after install"
=>
614 "Adapter card works, but other problems occur after install"
;

614 "Adapter card doesn't fit"
=>
557 "Adapter card doesn't fit"
;

614 "Adapter card won't work"
=>
557 "Adapter card won't work"
;

614 "Adapter card works, but other problems occur after install"
=>
557 "Adapter card works, but other problems occur after install"
;


// OS Question Rules
// If question 548 "Have you just installed or upgraded the operating system?"
// Is answered with a particular operating system, then autoanswer the
// question 578 "What operating system are you using?"
// The converse, of course, is not true

548 "MS-DOS 6.2"
=>
578 "DOS or Windows 3.x"
;


548 "Windows 95"
=>
578 "Windows 95"
;

548 "Other operating system..."
=>
578 "Other operating system..."
;

548 "OS/2"
=>
578 "OS/2"
;

// Rule for BEEP-JUMP cases
// If There is a series of beeps, answer the question Does the computer freeze when turned on with "Yes"

213 "Yes"
=>
804 "Yes"
;

// Rule for whining monitor cases
// If the monitor is whining, the noise problem is monitor noisy

509 "Yes"
=>
802 "Monitor makes noise"
;

// **************************
// Description Category Rules
//***************************

// These rules answer second-level, category questions based on the description

// Installation description rules

0 "install monitor"
=>
492 "Installation, setup or configuration problem"
;

0 "install mouse"
=>
325 "Installation, setup or configuration problem"
;

0 "install trackball"
=>
325 "Installation, setup or configuration problem"
;

0 "install keyboard"
=>
482 "Installation, setup or configuration problem"
;

0 "install cd"
=>
535 "Installation, setup or configuration problem"
;

0 "install modem"
=>
556 "Installation, setup or configuration problem"
;

0 "install fax"
=>
556 "Installation, setup or configuration problem"
;

0 "install hard d"
=>
732 "Installation, setup or configuration problem"
;

0 "install floppy d"
=>
758 "Installation, setup, configuration problem"
;

0 "install memory"
=>
782 "Installation, setup or configuration problem"
;

0 "install RAM"
=>
732 "Installation, setup or configuration problem"
;

0 "install software"
=>
732 "Installation, setup or configuration problem"
;

0 "install application"
=>
732 "Installation, setup or configuration problem"
;

// ** Monitor category question rules

0 "monitor dead"
=>
492 "Blank or dead monitor"
;

0 "monitor blank"
=>
492 "Blank or dead monitor"
;

0 "display blank"
=>
492 "Blank or dead monitor"
;

0 "screen blank"
=>
492 "Blank or dead monitor"
;

0 "Monitor"
0 " nois"
=>
492 "Monitor makes noise"
;

0 "beeps"
492 "Blank or dead monitor"
=>
213 "Yes"
;

0 "color"
0 " faded "
=>
492 "Colors or brightness: Dull, faded, missing, grainy colors"
491 "Other: Dim, dull, faded, grainy, muddy, uneven"
;

0 "color"
0 " dull "
=>
492 "Colors or brightness: Dull, faded, missing, grainy colors"
491 "Other: Dim, dull, faded, grainy, muddy, uneven"
;

0 "color"
0 " grainy "
=>
492 "Colors or brightness: Dull, faded, missing, grainy colors"
491 "Other: Dim, dull, faded, grainy, muddy, uneven"
;


// ** Mouse category question rules

0 "mouse"
0 " dead "
=>
325 "Dead mouse: Mouse doesn't work at all"
;

0 "trackball"
0 " dead "
=>
325 "Dead mouse: Mouse doesn't work at all"
;

0 "mouse buttons"
=>
325 "Buttons: Mouse moves OK but buttons do not work correctly"
;


// ** Keyboard category question rules

0 "keyboard"
0 " beeps "
=>
482 "Beeps: Keyboard beeps inappropriately"
;

0 "keyboard"
0 " dead "
=>
482 "Dead keyboard: Keyboard doesn't do anything at all"
;

0 " keys "
0 " stick"
=>
482 "Keys stick: One or more keys stick or don't type"
;

0 " keys "
0 " missing"
=>
482 "Missing keys: Keys or key caps are missing"
;

// ** CD-ROM category question rules

0 "can't access cd-rom"
=>
535 "Can't get to the CD Drive"
;

0 "cd-rom"
0 " no sound "
=>
535 "Sound doesn't work"
;

0 "cd-rom"
0 " dead "
=>
535 "Can't get to the CD Drive"
;

// ** Modem and Fax category question rules

0 "can't connect"
0 "modem"
=>
556 "Can't connect: Modem or fax can't make connection"
;

0 "modem"
0 "connection"
0 "break"
=>
556 "Connection breaks off in the middle"
;

0 "modem"
0 "connection"
0 "drop"
=>
556 "Connection breaks off in the middle"
;

0 " fax "
0 "garbled"
=>
556 "Garbled communication or data"
;


// ** System freeze category question rules

0 "print"
525 "System stopped (crashed,  hung-up, dead, frozen)"
=>
585 "When I try to print"
;

// Add while accessing cd-rom??

// ** Printing category question rules

0 " No printout"
=>
617 "Did not get any printouts"
;

0 "Poor"
0 "Print quality"
=>
617 "Printouts are wrong or nonsense"
;

0 "Print"
0 "unreadable"
=>
617 "Printouts are wrong or nonsense"
;

0 "Slow print"
=>
617 "Prints too slowly"
;


// ** Hard disk category question rules

0 "Files corrupted"
0 "hard d"
=>
732 "Files are corrupted or missing"
;

0 "files missing"
0 "hard d"
=>
732 "Files are corrupted or missing"
;

0 "Hard d"
0 " nois"
=>
732 "Hard disk is making noise"
;


// ** Floppy drive category question rules

0 "Can't read diskette"
=>
758 "I can't get to files on the diskette"
;

0 "Can't read floppy"
=>
758 "I can't get to files on the diskette"
;

0 "files missing"
0 "floppy"
=>
758 "Files on diskette are corrupted or missing"
;

0 "corrupted"
0 "diskette"
=>
758 "Files on diskette are corrupted or missing"
;

0 "files corrupted"
0 "floppy"
=>
758 "Files on diskette are corrupted or missing"
;

0 "Floppy d"
0 " nois"
=>
758 "Floppy drive is making noise"
;

//** Utility Rules
// Question 813: "How would you describe your utility question or problem?"
// Question 812: "What built-in application or utility are you using?"


813 "Installation, setup or configuration"
=>
595 "Software program or utility"
;

813 "Received an error message"
=>
564 "Hard or floppy disk drive or CD-ROM drive"
;

813 "General instructions about utilities"
=>
525 "Utilities, built-in applications"
;

813 "I had problems running a utility"
=>
525 "Utilities, built-in applications"
;

812 "Disk Defragmenter"
=>
525 "Utilities, built-in applications"
;

812 "DriveSpace (compress drive or disk)"
=>
525 "Utilities, built-in applications"
;

812 "DoubleSpace"
=>
525 "Utilities, built-in applications"
;

812 "MemMaker"
=>
525 "Utilities, built-in applications"
;

812 "ScanDisk (check disk for errors)" //What built-in software program or utility are you using?
=>
525 "Utilities, built-in applications"
745  "SCANDISK"  //What disk utility are you trying to use?
;

745  "SCANDISK"  //What disk utility are you trying to use?
=>
525 "Utilities, built-in applications"
812 "ScanDisk (check disk for errors)" //What built-in software program or utility are you using?
;

812 "Disk Defragmenter" //What built-in software program or utility are you using?
=>
525 "Utilities, built-in applications"
745  "DEFRAG or Disk Defragmenter"  //What disk utility are you trying to use?
;

745  "DEFRAG or Disk Defragmenter"  //What disk utility are you trying to use?
=>
525 "Utilities, built-in applications"
812 "Disk Defragmenter" //What built-in software program or utility are you using?
;

745 "DriveSpace (compress drive or disk)"
=>
812  "DriveSpace (compress drive or disk)"
;

812  "DriveSpace (compress drive or disk)"
=>
745  "DriveSpace (compress drive or disk)"
;

745 "DoubleSpace"
=>
812 "DoubleSpace"
;

812 "DoubleSpace"
=>
745 "DoubleSpace"
;


//Rules to handle focusing of Cybermedia'a UI search
//missing rule added below
0 "Performance optimization"
=>
525 "Performance optimization"
;

0 "general"
0 "floppy"
0 "install"
=>
599 "General instructions about installing a disk drive"
607 "How to install a floppy drive"
;

//Answer the first and second question by firing rule. String passed by UI This must be an exact match //with what is sent by UI

//When new rule is created make sure that question 525 is the first question number after the Inference //arrow
//question 525 How would you describe your PC problem?

//Installation, setup or configuration problem
0 "Installation, setup or configuration problem Operating system or BIOS"
=>
525 "Installation, setup or configuration problem"
595 "Operating system or BIOS"
;

0 "Installation, setup or configuration problem Software program or utility"
=>
525 "Installation, setup or configuration problem"
595 "Software program or utility"
;

0 "Installation, setup or configuration problem Battery"
=>
525 "Installation, setup or configuration problem"
595 "Battery"
;

0 "Installation, setup or configuration problem CD-ROM drive"
=>
525 "Installation, setup or configuration problem"
595 "CD-ROM drive"
;

0 "Installation, setup or configuration problem Floppy disk drive"
=>
525 "Installation, setup or configuration problem"
595 "Floppy disk drive"
;

0 "Installation, setup or configuration problem Hard disk drive"
=>
525 "Installation, setup or configuration problem"
595 "Hard disk drive"
;

0 "Installation, setup or configuration problem Keyboard"
=>
525 "Installation, setup or configuration problem"
595 "Keyboard"
;

0 "Installation, setup or configuration problem Motherboard, CPU, math coprocessor"
=>
525 "Installation, setup or configuration problem"
595 "Motherboard, CPU, math coprocessor"
;

0 "Installation, setup or configuration problem Memory"
=>
525 "Installation, setup or configuration problem"
595 "Memory"
;

0 "Installation, setup or configuration problem Modem or fax card"
=>
525 "Installation, setup or configuration problem"
595 "Modem or fax card"
;

0 "Installation, setup or configuration problem Monitor"
=>
525 "Installation, setup or configuration problem"
595 "Monitor"
;

0 "Installation, setup or configuration problem Mouse"
=>
525 "Installation, setup or configuration problem"
595 "Mouse"
;

0 "Installation, setup or configuration problem Power supply"
=>
525 "Installation, setup or configuration problem"
595 "Power supply"
779 "Replace the power supply"
;

0 "Installation, setup or configuration problem Printer (or printer component)"
=>
525 "Installation, setup or configuration problem"
595 "Printer (or printer component)"
;

0 "Installation, setup or configuration problem Speaker"
=>
525 "Installation, setup or configuration problem"
595 "Speaker"
;

0 "Installation, setup or configuration problem Internal adapter card (controller, sound, video, I/O, etc.)"
=>
525 "Installation, setup or configuration problem"
595 "Internal adapter card (controller, sound, video, I/O, etc.)"
;

0 "Installation, setup or configuration problem Other installation or setup problem..."
=>
525 "Installation, setup or configuration problem"
595 "Other installation or setup problem..."
;

//Received an error message
0 "Received an error message Battery"
=>
525 "Received an error message"
564 "Battery"
;

0 "Received an error message Check disk (CHKDSK)"
=>
525 "Received an error message"
564 "Check disk (CHKDSK)"
;

0 "Received an error message Command"
=>
525 "Received an error message"
564 "Command"
;

0 "Received an error message Communications, modem or fax"
=>
525 "Received an error message"
564 "Communications, modem or fax"
;

0 "Received an error message Date and time"
=>
525 "Received an error message"
564 "Date and time"
;

0 "Received an error message Hard or floppy disk drive or CD-ROM drive"
=>
525 "Received an error message"
564 "Hard or floppy disk drive or CD-ROM drive"
;

0 "Received an error message Display"
=>
525 "Received an error message"
564 "Display"
;

0 "Received an error message DMA"
=>
525 "Received an error message"
564 "DMA"
;

0 "Received an error message File"
=>
525 "Received an error message"
564 "File"
;

0 "Received an error message Format"
=>
525 "Received an error message"
564 "Format"
;

0 "Received an error message Keyboard"
=>
525 "Received an error message"
564 "Keyboard"
;

0 "Received an error message Memory"
=>
525 "Received an error message"
564 "Memory"
;

0 "Received an error message Mouse"
=>
525 "Received an error message"
564 "Mouse"
;

0 "Received an error message Printer"
=>
525 "Received an error message"
564 "Printer"
;

0 "Received an error message SCSI"
=>
525 "Received an error message"
564 "SCSI"
;

0 "Received an error message Startup (POST- Power On Self Test)"
=>
525 "Received an error message"
564 "Startup (POST- Power On Self Test)"
;

0 "Received an error message System"
=>
525 "Received an error message"
564 "System"
;

0 "Received an error message Other type of error message..."
=>
525 "Received an error message"
564 "Other type of error message..."
;

0 "Received an error message I'm not sure what the problem is..."
=>
525 "Received an error message"
564 "I'm not sure what the problem is..."
;

//Audio/Sound/Speaker problem
0 "Audio/Sound/Speaker problem No sound in my software program"
=>
525 "Audio/Sound/Speaker problem"
815 "No sound in my software program"
;

0 "Audio/Sound/Speaker problem No sound from my speakers/headphones"
=>
525 "Audio/Sound/Speaker problem"
815 "No sound from my speakers/headphones"
;

0 "Audio/Sound/Speaker problem No sound from CD Drive"
=>
525 "Audio/Sound/Speaker problem"
815 "No sound from CD Drive"
;

0 "Audio/Sound/Speaker problem Static from speakers"
=>
525 "Audio/Sound/Speaker problem"
815 "Static from speakers"
;

0 "Audio/Sound/Speaker problem Sound is too low"
=>
525 "Audio/Sound/Speaker problem"
815 "Sound is too low"
;

0 "Audio/Sound/Speaker problem Sound recording does not work"
=>
525 "Audio/Sound/Speaker problem"
815 "Sound recording does not work"
;

0 "Audio/Sound/Speaker problem Installation of audio equipment"
=>
525 "Audio/Sound/Speaker problem"
815 "Installation of audio equipment"
;

0 "Audio/Sound/Speaker problem CD music OK; but can't hear any sound effects"
=>
525 "Audio/Sound/Speaker problem"
815 "CD music OK; but can't hear any sound effects"
;

0 "Audio/Sound/Speaker problem Other audio problem...."
=>
525 "Audio/Sound/Speaker problem"
815 "Other audio problem...."
;

//CD Drive problem
0 "CD Drive problem Installation, setup or configuration problem"
=>
525 "CD Drive problem"
535 "Installation, setup or configuration problem"
;

0 "CD Drive problem Received an error message"
=>
525 "CD Drive problem"
535 "Received an error message"
;

0 "CD Drive problem Can't get to the CD Drive"
=>
525 "CD Drive problem"
535 "Can't get to the CD Drive"
;

0 "CD Drive problem Files on CD Drive won't run"
=>
525 "CD Drive problem"
535 "Files on CD Drive won't run"
;

0 "CD Drive problem Inaccurate: It runs, but does not read data correctly"
=>
525 "CD Drive problem"
535 "Inaccurate: It runs, but does not read data correctly"
;

0 "CD Drive problem PC stops when I try to use the CD Drive"
=>
525 "CD Drive problem"
535 "PC stops when I try to use the CD Drive"
;

0 "CD Drive problem CD drive is slow or performs poorly"
=>
525 "CD Drive problem"
535 "CD drive is slow or performs poorly"
;

0 "CD Drive problem Sound doesn't work"
=>
525 "CD Drive problem"
535 "Sound doesn't work"
;

0 "CD Drive problem I'm not sure what the problem is..."
=>
525 "CD Drive problem"
535 "I'm not sure what the problem is..."
;

0 "CD Drive problem Other CD Drive problem..."
=>
525 "CD Drive problem"
535 "Other CD Drive problem..."
;

//Display or video problem
0 "Monitor/Display/Video problem Installation, setup or configuration problem"
=>
525 "Monitor/Display/Video problem"
492 "Installation, setup or configuration problem"
;

0 "Monitor/Display/Video problem Received an error message"
=>
525 "Monitor/Display/Video problem"
492 "Received an error message"
;

0 "Monitor/Display/Video problem Blank or dead monitor"
=>
525 "Monitor/Display/Video problem"
492 "Blank or dead monitor"
;

0 "Monitor/Display/Video problem Characters/graphics: Distorted, overwritten, wrong"
=>
525 "Monitor/Display/Video problem"
492 "Characters/graphics: Distorted, overwritten, wrong"
;

0 "Monitor/Display/Video problem Colors or brightness: Dull, faded, missing, grainy colors"
=>
525 "Monitor/Display/Video problem"
492 "Colors or brightness: Dull, faded, missing, grainy colors"
;

0 "Monitor/Display/Video problem Monitor makes noise"
=>
525 "Monitor/Display/Video problem"
492 "Monitor makes noise"
;

0 "Monitor/Display/Video problem Strange, unexpected images, graphics or characters"
=>
525 "Monitor/Display/Video problem"
492 "Strange, unexpected images, graphics or characters"
;

0 "Monitor/Display/Video problem Other display problem..."
=>
525 "Monitor/Display/Video problem"
492 "Other display problem..."
;

0 "Monitor/Display/Video problem I'm not sure what the problem is..."
=>
525 "Monitor/Display/Video problem"
492 "I'm not sure what the problem is..."
;

//floppy disk drive problem
0 "Floppy disk drive problem Installation, setup, configuration problem"
=>
525 "Floppy disk drive problem"
758 "Installation, setup, configuration problem"
;

0 "Floppy disk drive problem Received an error message"
=>
525 "Floppy disk drive problem"
758 "Received an error message"
;

0 "Floppy disk drive problem I can't get to files on the diskette"
=>
525 "Floppy disk drive problem"
758 "I can't get to files on the diskette"
;

0 "Floppy disk drive problem Files on diskette are corrupted or missing"
=>
525 "Floppy disk drive problem"
758 "Files on diskette are corrupted or missing"
;

0 "Floppy disk drive problem Floppy drive is making noise"
=>
525 "Floppy disk drive problem"
758 "Floppy drive is making noise"
;

0 "Floppy disk drive problem Utilities for disks (unformat, chkdsk, etc.)"
=>
525 "Floppy disk drive problem"
758 "Utilities for disks (unformat, chkdsk, etc.)"
;

0 "Floppy disk drive problem Other floppy drive problem..."
=>
525 "Floppy disk drive problem"
758 "Other floppy drive problem..."
;

0 "Floppy disk drive problem I'm not sure what the problem is..."
=>
525 "Floppy disk drive problem"
758 "I'm not sure what the problem is..."
;

//Hard disk drive problem
0 "Hard disk drive problem Installation, setup or configuration problem"
=>
525 "Hard disk drive problem"
732 "Installation, setup or configuration problem"
;

0 "Hard disk drive problem Received an error message"
=>
525 "Hard disk drive problem"
732 "Received an error message"
;

0 "Hard disk drive problem I can't run file(s)"
=>
525 "Hard disk drive problem"
732 "I can't run file(s)"
;

0 "Hard disk drive problem Files are corrupted or missing"
=>
525 "Hard disk drive problem"
732 "Files are corrupted or missing"
;

0 "Hard disk drive problem Utility problem (compression, scandisk, defrag, etc.)"
=>
525 "Hard disk drive problem"
732 "Utility problem (compression, scandisk, defrag, etc.)"
;

0 "Hard disk drive problem Hard disk is making noise"
=>
525 "Hard disk drive problem"
732 "Hard disk is making noise"
;

0 "Hard disk drive problem Performance problem"
=>
525 "Hard disk drive problem"
732 "Performance problem"
;

0 "Hard disk drive problem Other hard disk problem..."
=>
525 "Hard disk drive problem"
732 "Other hard disk problem..."
;

0 "Hard disk drive problem I'm not sure what the problem is..."
=>
525 "Hard disk drive problem"
732 "I'm not sure what the problem is..."
;


//Keyboard problem
0 "Keyboard problem Installation, setup or configuration problem"
=>
525 "Keyboard problem"
482 "Installation, setup or configuration problem"
;

0 "Keyboard problem Received an error message"
=>
525 "Keyboard problem"
482 "Received an error message"
;

0 "Keyboard problem Beeps: Keyboard beeps inappropriately"
=>
525 "Keyboard problem"
482 "Beeps: Keyboard beeps inappropriately"
;

0 "Keyboard problem Dead keyboard: Keyboard doesn't do anything at all"
=>
525 "Keyboard problem"
482 "Dead keyboard: Keyboard doesn't do anything at all"
;

0 "Keyboard problem Incorrect characters: Different letters show than what I typed"
=>
525 "Keyboard problem"
482 "Incorrect characters: Different letters show than what I typed"
;

0 "Keyboard problem Keys stick: One or more keys stick or don't type"
=>
525 "Keyboard problem"
482 "Keys stick: One or more keys stick or don't type"
;

0 "Keyboard problem Missing keys: Keys or key caps are missing"
=>
525 "Keyboard problem"
482 "Missing keys: Keys or key caps are missing"
;

0 "Keyboard problem Other keyboard problems..."
=>
525 "Keyboard problem"
482 "Other keyboard problems..."
;

0 "Keyboard problem I'm not sure what the problem is..."
=>
525 "Keyboard problem"
482 "I'm not sure what the problem is..."
;

//Memory problem
0 "Memory problem Received an error message"
=>
525 "Memory problem"
782 "Received an error message"
;

0 "Memory problem Installation, setup or configuration problem"
=>
525 "Memory problem"
782 "Installation, setup or configuration problem"
;

0 "Memory problem Can't access or use some memory"
=>
525 "Memory problem"
782 "Can't access or use some memory"
;

0 "Memory problem How to configure expanded or extended memory"
=>
525 "Memory problem"
782 "How to configure expanded or extended memory"
;

0 "Memory problem How to free up conventional memory"
=>
525 "Memory problem"
782 "How to free up conventional memory"
;

0 "Memory problem Determine how much memory is installed"
=>
525 "Memory problem"
782 "Determine how much memory is installed"
;

0 "Memory problem How to use utilities for memory management"
=>
525 "Memory problem"
782 "How to use utilities for memory management"
;

0 "Memory problem Other memory problem or question..."
=>
525 "Memory problem"
782 "Other memory problem or question..."
;

0 "Memory problem I'm not sure what the problem is..."
=>
525 "Memory problem"
782 "I'm not sure what the problem is..."
;

//Modem or fax problem
0 "Modem or fax problem Received an error message"
=>
525 "Modem or fax problem"
556 "Received an error message"
;

0 "Modem or fax problem Installation, setup or configuration problem"
=>
525 "Modem or fax problem"
556 "Installation, setup or configuration problem"
;

0 "Modem or fax problem Can't connect: Modem or fax can't make connection"
=>
525 "Modem or fax problem"
556 "Can't connect: Modem or fax can't make connection"
;

0 "Modem or fax problem Connects, nothing happens: No data transmitted"
=>
525 "Modem or fax problem"
556 "Connects, nothing happens: No data transmitted"
;

0 "Modem or fax problem Connection breaks off in the middle"
=>
525 "Modem or fax problem"
556 "Connection breaks off in the middle"
;

0 "Modem or fax problem Can't disconnect or hang-up modem"
=>
525 "Modem or fax problem"
556 "Can't disconnect or hang-up modem"
;

0 "Modem or fax problem Garbled communication or data"
=>
525 "Modem or fax problem"
556 "Garbled communication or data"
;

0 "Modem or fax problem Ports: Can't read, too few, can't configure serial ports"
=>
525 "Modem or fax problem"
556 "Ports: Can't read, too few, can't configure serial ports"
;

0 "Modem or fax problem My PC acts odd after using modem or fax"
=>
525 "Modem or fax problem"
556 "My PC acts odd after using modem or fax"
;

0 "Modem or fax problem Can't access the Internet"
=>
525 "Modem or fax problem"
556 "Can't access the Internet"
;

0 "Modem or fax problem Other modem or fax problem..."
=>
525 "Modem or fax problem"
556 "Other modem or fax problem..."
;

//Mouse or trackball problem
0 "Mouse or trackball problem Installation, setup or configuration problem"
=>
525 "Mouse or trackball problem"
325 "Installation, setup or configuration problem"
;

0 "Mouse or trackball problem Received an error message"
=>
525 "Mouse or trackball problem"
325 "Received an error message"
;

0 "Mouse or trackball problem Buttons: Mouse moves OK but buttons do not work correctly"
=>
525 "Mouse or trackball problem"
325 "Buttons: Mouse moves OK but buttons do not work correctly"
;

0 "Mouse or trackball problem Dead mouse: Mouse doesn't work at all"
=>
525 "Mouse or trackball problem"
325 "Dead mouse: Mouse doesn't work at all"
;

0 "Mouse or trackball problem Movement: Pointer doesn't move properly in all directions"
=>
525 "Mouse or trackball problem"
325 "Movement: Pointer doesn't move properly in all directions"
;

0 "Mouse or trackball problem Erratic behavior: Acts strange or problem comes and goes"
=>
525 "Mouse or trackball problem"
325 "Erratic behavior: Acts strange or problem comes and goes"
;

0 "Mouse or trackball problem Other mouse or trackball problems"
=>
525 "Mouse or trackball problem"
325 "Other mouse or trackball problems"
;

0 "Mouse or trackball problem I'm not sure what the problem is..."
=>
525 "Mouse or trackball problem"
325 "I'm not sure what the problem is..."
;

//Noise problem
 0 "Making noise or noises No noise (constant whirring noise missing)"
=>
525 "Making noise or noises"
802 "No noise (constant whirring noise missing)"
;

0 "Making noise or noises Floppy drive makes noise"
=>
525 "Making noise or noises"
802 "Floppy drive makes noise"  //How would you describe your noise problem?
;

0 "Making noise or noises Hard disk makes noise"
=>
525 "Making noise or noises"
802 "Hard disk makes noise"
;

0 "Making noise or noises Monitor makes noise"
=>
525 "Making noise or noises"
802 "Monitor makes noise"
;

0 "Making noise or noises Computer (base unit) makes noise"
=>
525 "Making noise or noises"
802 "Computer (base unit) makes noise"
;

0 "Making noise or noises Other noise problem..."
=>
525 "Making noise or noises"
802 "Other noise problem..."
;

0 "Making noise or noises I'm not sure what the problem is..."
=>
525 "Making noise or noises"
802 "I'm not sure what the problem is..."
;

//Performance optimization
0 "Performance optimization Memory is low"
=>
525 "Performance optimization"
772 "Memory is low"
;

0 "Performance optimization Want to optimize DOS"
=>
525 "Performance optimization"
772 "Want to optimize DOS"
;

0 "Performance optimization System performs slowly"
=>
525 "Performance optimization"
772 "System performs slowly"
;

0 "Performance optimization Too fast (messages flash too quickly)"
=>
525 "Performance optimization"
772 "Too fast (messages flash too quickly)"
;

0 "Performance optimization Other performance problem or issue..."
=>
525 "Performance optimization"
772 "Other performance problem or issue..."
;

0 "Performance optimization I'm not sure what the problem is..."
=>
525 "Performance optimization"
772 "I'm not sure what the problem is..."
;

//Printing problem
0 "Printing problem Installation, setup or configuration problem"
=>
525 "Printing problem"
617 "Installation, setup or configuration problem"
;

0 "Printing problem Received an error message"
=>
525 "Printing problem"
617 "Received an error message"
;

0 "Printing problem Printouts are wrong or nonsense"
=>
525 "Printing problem"
617 "Printouts are wrong or nonsense" //What is your printing problem?
;

0 "Printing problem Prints part of page"
=>
525 "Printing problem"
617 "Prints part of page"
;

0 "Printing problem Prints too slowly"
=>
525 "Printing problem"
617 "Prints too slowly"
;

0 "Printing problem System stops working when I print"
=>
525 "Printing problem"
617 "System stops working when I print"
;

0 "Printing problem Other printing problem..."
=>
525 "Printing problem"
617 "Other printing problem..."
;

0 "Printing problem I'm not sure what the problem is..."
=>
525 "Printing problem"
617 "I'm not sure what the problem is..."
;

0 "Printing problem Did not get any printouts"
=>
525 "Printing problem"
617 "Did not get any printouts"
;



//System stopped (crashed,  hung-up, dead, frozen)
0 "System stopped (crashed,  hung-up, dead, frozen) No reaction when I turn it on"
=>
525 "System stopped (crashed,  hung-up, dead, frozen)"
585 "No reaction when I turn it on"
;

0 "System stopped (crashed,  hung-up, dead, frozen) While re-starting (booting) it"
=>
525 "System stopped (crashed,  hung-up, dead, frozen)"
585 "While re-starting (booting) it"
;

0 "System stopped (crashed,  hung-up, dead, frozen) While I'm using it"
=>
525 "System stopped (crashed,  hung-up, dead, frozen)"
585 "While I'm using it"
;

0 "System stopped (crashed,  hung-up, dead, frozen) When I try to access the CD drive"
=>
525 "System stopped (crashed,  hung-up, dead, frozen)"
585 "When I try to access the CD drive"
;

0 "System stopped (crashed,  hung-up, dead, frozen) When I try to print"
=>
525 "System stopped (crashed,  hung-up, dead, frozen)"
585 "When I try to print"
;

0 "System stopped (crashed,  hung-up, dead, frozen) Other system freeze or stop problem..."
=>
525 "System stopped (crashed,  hung-up, dead, frozen)"
585 "Other system freeze or stop problem..."
;

0 "System stopped (crashed,  hung-up, dead, frozen) I'm not sure what the problem is..."
=>
525 "System stopped (crashed,  hung-up, dead, frozen)"
585 "I'm not sure what the problem is..."
;

//Utilities, built-in applications
0 "Utilities, built-in applications Help me find the right utility"
=>
525 "Utilities, built-in applications"
812 "Help me find the right utility"
;

0 "Utilities, built-in applications Disk Defragmenter"
=>
525 "Utilities, built-in applications"
812 "Disk Defragmenter"
;

0 "Utilities, built-in applications DriveSpace (compress drive or disk)"
=>
525 "Utilities, built-in applications"
812 "DriveSpace (compress drive or disk)"
;

0 "Utilities, built-in applications DoubleSpace"
=>
525 "Utilities, built-in applications"
812 "DoubleSpace"
;

0 "Utilities, built-in applications MemMaker"
=>
525 "Utilities, built-in applications"
812 "MemMaker"
;

0 "Utilities, built-in applications ScanDisk (check disk for errors)"
=>
525 "Utilities, built-in applications"
812 "ScanDisk (check disk for errors)"
;

0 "Utilities, built-in applications Other built-in application or utility..."
=>
525 "Utilities, built-in applications"
812 "Other built-in application or utility..."
;

//General system maintenance
0 "General system maintenance How to change DIP switches"
=>
525 "General system maintenance"
781 "How to change DIP switches"
;

0 "General system maintenance How to move jumpers"
=>
525 "General system maintenance"
781 "How to move jumpers"
;

0 "General system maintenance How to resolve IRQ conflicts"
=>
525 "General system maintenance"
781 "How to resolve IRQ conflicts"
;

0 "General system maintenance How to remove or replace PC cover"
=>
525 "General system maintenance"
781 "How to remove or replace PC cover"
;

0 "General system maintenance [None of the above]"
=>
525 "General system maintenance"
781 "[None of the above]"
;

//Joystick problem
0 "Joystick problem Does not move at all"
=>
525 "Joystick problem"
826 "Does not move at all"
;

0 "Joystick problem Moves strangely"
=>
525 "Joystick problem"
826 "Moves strangely"
;

//Scanner problem
0 "Scanner problem Does not do anything at all"
=>
525 "Scanner problem"
829 "Does not do anything at all"
;

0 "Scanner problem Cannot install"
=>
525 "Scanner problem"
829 "Cannot install"
;

0 "Scanner problem Works very slowly"
=>
525 "Scanner problem"
829 "Works very slowly"
;

//pcdiags master rule file

// Hard disk drive problem
0 "*Master-Q7 Received an error message*"
0 "*Master-Q19 Hard disk drive problem*"
=>
564 "Hard or floppy disk drive or CD-ROM drive"
732 "Received an error message"
525 "Hard disk drive problem"
;

0 "*Master-Q7 I can't run file(s)*"
0 "*Master-Q19 Hard disk drive problem*"
=>
732 "I can't run file(s)"
525 "Hard disk drive problem"
;

0 "*Master-Q7 Files are corrupted or missing*"
0 "*Master-Q19 Hard disk drive problem*"
=>
732 "Files are corrupted or missing"
525 "Hard disk drive problem"
;

0 "*Master-Q7 Hard disk is making noise*"
0 "*Master-Q19 Hard disk drive problem*"
=>
802 "Hard disk makes noise"
732 "Hard disk is making noise"
525 "Hard disk drive problem"
;

0 "*Master-Q7 Performance problem*"
0 "*Master-Q19 Hard disk drive problem*"
=>
732 "Performance problem"
525 "Hard disk drive problem"
;

// Floppy disk drive problem
0 "*Master-Q8 Received an error message*"
0 "*Master-Q19 Floppy disk drive problem*"
=>
564 "Hard or floppy disk drive or CD-ROM drive"
758 "Received an error message"
525 "Floppy disk drive problem"
;

0 "*Master-Q8 I can't get to files on the diskette*"
0 "*Master-Q19 Floppy disk drive problem*"
=>
758 "I can't get to files on the diskette"
525 "Floppy disk drive problem"
;

0 "*Master-Q8 Files on diskette are corrupted or missing*"
0 "*Master-Q19 Floppy disk drive problem*"
=>
758 "Files on diskette are corrupted or missing"
525 "Floppy disk drive problem"
;

0 "*Master-Q8 Floppy drive is making noise*"
0 "*Master-Q19 Floppy disk drive problem*"
=>
802 "Floppy drive makes noise"
758 "Floppy drive is making noise"
525 "Floppy disk drive problem"
;

0 "*Master-Q8 Other floppy drive problem*"
0 "*Master-Q19 Floppy disk drive problem*"
=>
758 "Other floppy drive problem..."
525 "Floppy disk drive problem"
;

// Audio/Sound/Speaker
0 "*Master-Q14 No sound in my software program*"
0 "*Master-Q19 Audio/Sound/Speaker*"
=>
815 "No sound in my software program"
525 "Audio/Sound/Speaker problem"
;

0 "*Master-Q14 No sound from my speakers/headphones*"
0 "*Master-Q19 Audio/Sound/Speaker*"
=>
815 "No sound from my speakers/headphones"
525 "Audio/Sound/Speaker problem"
;

0 "*Master-Q14 Static from speakers*"
0 "*Master-Q19 Audio/Sound/Speaker*"
=>
815 "Static from speakers"
525 "Audio/Sound/Speaker problem"
;

0 "*Master-Q14 Sound is too low*"
0 "*Master-Q19 Audio/Sound/Speaker*"
=>
815 "Sound is too low"
525 "Audio/Sound/Speaker problem"
;

0 "*Master-Q14 Sound recording does not work*"
0 "*Master-Q19 Audio/Sound/Speaker*"
=>
815 "Sound recording does not work"
525 "Audio/Sound/Speaker problem"
;

0 "*Master-Q14 No sound from CD Drive*"
0 "*Master-Q19 Audio/Sound/Speaker*"
=>
815 "No sound from CD Drive"
525 "Audio/Sound/Speaker problem"
;

0 "*Master-Q14 CD music OK; but can't hear any sound effects*"
0 "*Master-Q19 Audio/Sound/Speaker*"
=>
815 "CD music OK; but can't hear any sound effects"
525 "Audio/Sound/Speaker problem"
;

0 "*Master-Q14 Files on CD Drive won't run*"
0 "*Master-Q19 Audio/Sound/Speaker*"
=>
535 "Files on CD Drive won't run"
525 "CD Drive problem"
;

//Joystick problem
0 "*Master-Q15 Does not move at all*"
0 "*Master-Q19 Joystick problem*"
=>
826 "Does not move at all"
525 "Joystick problem"
;

0 "*Master-Q15 Moves strangely*"
0 "*Master-Q19 Joystick problem*"
=>
826 "Moves strangely"
525 "Joystick problem"
;

// Mouse or trackball problem
0 "*Master-Q17 Received an error message*"
0 "*Master-Q19 Mouse or trackball problem*"
=>
325 "Received an error message"
525 "Mouse or trackball problem"
;

0 "*Master-Q17 Buttons: Mouse moves OK but buttons do not work correctly*"
0 "*Master-Q19 Mouse or trackball problem*"
=>
325 "Buttons: Mouse moves OK but buttons do not work correctly"
525 "Mouse or trackball problem"
;

0 "*Master-Q17 Dead mouse: Mouse doesn't work at all*"
0 "*Master-Q19 Mouse or trackball problem*"
=>
325 "Dead mouse: Mouse doesn't work at all"
525 "Mouse or trackball problem"
;

0 "*Master-Q17 Movement: Pointer doesn't move properly in all directions*"
0 "*Master-Q19 Mouse or trackball problem*"
=>
325 "Movement: Pointer doesn't move properly in all directions"
525 "Mouse or trackball problem"
;

0 "*Master-Q17 Erratic behavior: Acts strange or problem comes and goes*"
0 "*Master-Q19 Mouse or trackball problem*"
=>
325 "Erratic behavior: Acts strange or problem comes and goes"
525 "Mouse or trackball problem"
;

//keyboard problem
0 "*Master-Q18 Installation, setup or configuration problem*"
0 "*Master-Q19 Keyboard problem*"
=>
482 "Installation, setup or configuration problem"
525 "Keyboard problem"
;

0 "*Master-Q18 Received an error message*"
0 "*Master-Q19 Keyboard problem*"
=>
564 "Keyboard"
482 "Received an error message"
525 "Keyboard problem"
;

0 "*Master-Q18 Beeps: Keyboard beeps inappropriately*"
0 "*Master-Q19 Keyboard problem*"
=>
482 "Beeps: Keyboard beeps inappropriately"
525 "Keyboard problem"
;

0 "*Master-Q18 Dead keyboard: Keyboard doesn't do anything at all*"
0 "*Master-Q19 Keyboard problem*"
=>
482 "Dead keyboard: Keyboard doesn't do anything at all"
525 "Keyboard problem"
;

0 "*Master-Q18 Incorrect characters: Different letters show than what I typed*"
0 "*Master-Q19 Keyboard problem*"
=>
482 "Incorrect characters: Different letters show than what I typed"
525 "Keyboard problem"
;

0 "*Master-Q18 Keys stick: One or more keys stick or don't type*"
0 "*Master-Q19 Keyboard problem*"
=>
482 "Keys stick: One or more keys stick or don't type"
525 "Keyboard problem"
;

0 "*Master-Q18 Missing keys*"
0 "*Master-Q19 Keyboard problem*"
=>
482 "Missing keys: Keys or key caps are missing"
525 "Keyboard problem"
;

0 "*Master-Q18 Other keyboard problems*"
0 "*Master-Q19 Keyboard problem*"
=>
482 "Other keyboard problems..."
525 "Keyboard problem"
;

// Monitor/Display/Video problem
0 "*Master-Q47 Installation, setup or configuration problem*"
0 "*Master-Q19 Monitor/Display/Video problem*"
=>
595 "Monitor"
492 "Installation, setup or configuration problem"
525 "Monitor/Display/Video problem"
;

0 "*Master-Q47 Received an error message*"
0 "*Master-Q19 Monitor/Display/Video problem*"
=>
564 "Display"
492 "Received an error message"
525 "Monitor/Display/Video problem"
;

0 "*Master-Q47 Blank or dead monitor*"
0 "*Master-Q19 Monitor/Display/Video problem*"
=>
492 "Blank or dead monitor"
525 "Monitor/Display/Video problem"
;

0 "*Master-Q47 Characters/graphics: Distorted, overwritten, wrong*"
0 "*Master-Q19 Monitor/Display/Video problem*"
=>
492 "Characters/graphics: Distorted, overwritten, wrong"
525 "Monitor/Display/Video problem"
;

0 "*Master-Q47 Colors or brightness: Dull, faded, missing, grainy colors*"
0 "*Master-Q19 Monitor/Display/Video problem*"
=>
492 "Colors or brightness: Dull, faded, missing, grainy colors"
525 "Monitor/Display/Video problem"
;

0 "*Master-Q47 Monitor makes noise*"
0 "*Master-Q19 Monitor/Display/Video problem*"
=>
802 "Monitor makes noise"
492 "Monitor makes noise"
525 "Monitor/Display/Video problem"
;

0 "*Master-Q47 Other display problem...*"
0 "*Master-Q19 Monitor/Display/Video problem*"
=>
492 "Other display problem..."
525 "Monitor/Display/Video problem"
;

// Installation, setup or configuration problem
0 "*Master-Q34 Keyboard*"
0 "*Master-Q19 Installation, setup or configuration problem*"
=>
595 "Keyboard"
525 "Installation, setup or configuration problem"
;

0 "*Master-Q34 Modem or fax card*"
0 "*Master-Q19 Installation, setup or configuration problem*"
=>
595 "Modem or fax card"
525 "Installation, setup or configuration problem"
;

0 "*Master-Q34 Printer (or printer component)*"
0 "*Master-Q19 Installation, setup or configuration problem*"
=>
595 "Printer (or printer component)"
525 "Installation, setup or configuration problem"
;

// Memory problem
0 "*Master-Q35 Received an error message*"
0 "*Master-Q19 Memory problem*"
=>
564 "Memory"
525 "Received an error message"
;

// Making noise or noises
0 "*Master-Q36 No noise (constant whirring noise missing)*"
0 "*Master-Q19 Making noise or noises*"
=>
802 "No noise (constant whirring noise missing)"
525 "Making noise or noises"
;

0 "*Master-Q36 Floppy drive makes noise*"
0 "*Master-Q19 Making noise or noises*"
=>
758 "Floppy drive is making noise"
802 "Floppy drive makes noise"
525 "Making noise or noises"
;

0 "*Master-Q36 Hard disk makes noise*"
0 "*Master-Q19 Making noise or noises*"
=>
732 "Hard disk is making noise"
802 "Hard disk makes noise"
525 "Making noise or noises"
;

0 "*Master-Q36 Monitor makes noise*"
0 "*Master-Q19 Making noise or noises*"
=>
492 "Hard disk is making noise"
802 "Monitor makes noise"
525 "Making noise or noises"
;

0 "*Master-Q36 Computer (base unit) makes noise*"
0 "*Master-Q19 Making noise or noises*"
=>
802 "Computer (base unit) makes noise"
525 "Making noise or noises"
;

// Performance optimization
0 "*Master-Q37 System performs slowly*"
0 "*Master-Q19 Performance optimization*"
=>
772 "System performs slowly"
525 "Performance optimization"
;

0 "*Master-Q37 Too fast (messages flash too quickly)*"
0 "*Master-Q19 Performance optimization*"
=>
772 "Too fast (messages flash too quickly)"
525 "Performance optimization"
;

// Scanner problem
0 "*Master-Q38 Does not do anything at all*"
0 "*Master-Q19 Scanner problem*"
=>
829 "Does not do anything at all"
525 "Scanner problem"
;

0 "*Master-Q38 Cannot install*"
0 "*Master-Q19 Scanner problem*"
=>
829 "Cannot install"
525 "Scanner problem"
;

0 "*Master-Q38 Works very slowly*"
0 "*Master-Q19 Scanner problem*"
=>
829 "Works very slowly"
525 "Scanner problem"
;

// System stopped (crashed,  hung-up, dead, frozen)
0 "*Master-Q39 No reaction when I turned it on*"
0 "*Master-Q19 System stopped (crashed,  hung-up, dead, frozen)*"
=>
585 "No reaction when I turn it on"
525 "System stopped (crashed,  hung-up, dead, frozen)"
;

0 "*Master-Q39 While re-starting (booting) it*"
0 "*Master-Q19 System stopped (crashed,  hung-up, dead, frozen)*"
=>
585 "While re-starting (booting) it"
525 "System stopped (crashed,  hung-up, dead, frozen)"
;

// General system maintenance
0 "*Master-Q40 How to change DIP switches*"
0 "*Master-Q19 General system maintenance*"
=>
781 "How to change DIP switches"
525 "General system maintenance"
;

0 "*Master-Q40 How to move jumpers*"
0 "*Master-Q19 General system maintenance*"
=>
781 "How to move jumpers"
525 "General system maintenance"
;

0 "*Master-Q40 How to resolve IRQ conflicts*"
0 "*Master-Q19 General system maintenance*"
=>
781 "How to resolve IRQ conflicts"
525 "General system maintenance"
;

0 "*Master-Q40 How to remove or replace PC cover*"
0 "*Master-Q19 General system maintenance*"
=>
781 "How to remove or replace PC cover"
525 "General system maintenance"
;

// Print/Font
0 "*Master-Q50 Installation, setup or configuration problem*"
0 "*Master-Q19 Print/Font*"
0 "*Master-Q41 Printing*"
=>
595 "Printer (or printer component)"
617 "Installation, setup or configuration problem"
525 "Printing problem"
;

0 "*Master-Q50 Received an error message*"
0 "*Master-Q19 Print/Font*"
0 "*Master-Q41 Printing*"
=>
617 "Received an error message"
525 "Printing problem"
;

0 "*Master-Q50 Odd smell from laser printer*"
0 "*Master-Q19 Print/Font*"
0 "*Master-Q41 Printing*"
=>
730 "Yes"
682 "Laser printer"
617 "Other printing problem..."
525 "Printing problem"
;

0 "*Master-Q50 Printouts are wrong or nonsense*"
0 "*Master-Q19 Print/Font*"
0 "*Master-Q41 Printing*"
=>
617 "Printouts are wrong or nonsense"
525 "Printing problem"
;

0 "*Master-Q50 Prints part of page*"
0 "*Master-Q19 Print/Font*"
0 "*Master-Q41 Printing*"
=>
617 "Prints part of page"
525 "Printing problem"
;

0 "*Master-Q50 Did not get any printouts*"
0 "*Master-Q19 Print/Font*"
0 "*Master-Q41 Printing*"
=>
617 "Did not get any printouts"
525 "Printing problem"
;

0 "*Master-Q50 Prints too slowly*"
0 "*Master-Q19 Print/Font*"
0 "*Master-Q41 Printing*"
=>
773 "Printing: Only when printing"
617 "Prints too slowly"
525 "Printing problem"
;

0 "*Master-Q50 System stops working when I print*"
0 "*Master-Q19 Print/Font*"
0 "*Master-Q41 Printing*"
=>
585 "When I try to print"
617 "System stops working when I print"
525 "Printing problem"
;

0 "*Master-Q50 Toner spilled inside a laser printer*"
0 "*Master-Q19 Print/Font*"
0 "*Master-Q41 Printing*"
=>
729 "Yes"
682 "Laser printer"
617 "Other printing problem..."
525 "Printing problem"
;

// CD Drive problem
0 "*Master-Q43 Received an error message*"
0 "*Master-Q19 CD Drive problem*"
=>
564 "Hard or floppy disk drive or CD-ROM drive"
535 "Received an error message"
525 "CD Drive problem"
;

0 "*Master-Q43 Can't get to the CD Drive*"
0 "*Master-Q19 CD Drive problem*"
=>
535 "Can't get to the CD Drive"
525 "CD Drive problem"
;

0 "*Master-Q43 Files on CD Drive won't run*"
0 "*Master-Q19 CD Drive problem*"
=>
535 "Files on CD Drive won't run"
525 "CD Drive problem"
;

0 "*Master-Q43 Inaccurate: CD Drive runs, but does not read data correctly*"
0 "*Master-Q19 CD Drive problem*"
=>
535 "Inaccurate: It runs, but does not read data correctly"
525 "CD Drive problem"
;

0 "*Master-Q43 PC stops when I try to use the CD Drive*"
0 "*Master-Q19 CD Drive problem*"
=>
535 "PC stops when I try to use the CD Drive"
525 "CD Drive problem"
;

0 "*Master-Q43 CD Drive is slow or performs poorly*"
0 "*Master-Q19 CD Drive problem*"
=>
535 "CD drive is slow or performs poorly"
525 "CD Drive problem"
;

0 "*Master-Q43 Sound doesn't work*"
0 "*Master-Q19 CD Drive problem*"
=>
535 "Sound doesn't work"
546 "No sound: CD-ROM runs programs, but not sound"
525 "CD Drive problem"
;

0 "*Master-Q43 Other CD Drive problem*"
0 "*Master-Q19 CD Drive problem*"
=>
535 "Other CD Drive problem..."
525 "CD Drive problem"
;

// Communications problem
// Connection and dialing problems
0 "*Master-Q45 Received an error message*"
0 "*Master-Q22 Connection and dialing problems*"
0 "*Master-Q19 Fax or Modem Problem*"
=>
564 "Communications, modem or fax"
556 "Received an error message"
525 "Modem or fax problem"
;

0 "*Master-Q45 Can't connect: Modem or fax can't make connection*"
0 "*Master-Q22 Connection and dialing problems*"
0 "*Master-Q19 Fax or Modem Problem*"
=>
556 "Can't connect: Modem or fax can't make connection"
525 "Modem or fax problem"
;

0 "*Master-Q45 Connects, nothing happens: No data transmitted*"
0 "*Master-Q22 Connection and dialing problems*"
0 "*Master-Q19 Fax or Modem Problem*"
=>
556 "Connects, nothing happens: No data transmitted"
525 "Modem or fax problem"
;

0 "*Master-Q45 Connection breaks off in the middle*"
0 "*Master-Q22 Connection and dialing problems*"
0 "*Master-Q19 Fax or Modem Problem*"
=>
556 "Connection breaks off in the middle"
525 "Modem or fax problem"
;

0 "*Master-Q45 Can't disconnect or hang-up modem*"
0 "*Master-Q22 Connection and dialing problems*"
0 "*Master-Q19 Fax or Modem Problem*"
=>
556 "Can't disconnect or hang-up modem"
525 "Modem or fax problem"
;

0 "*Master-Q45 Garbled communication or data*"
0 "*Master-Q22 Connection and dialing problems*"
0 "*Master-Q19 Fax or Modem Problem*"
=>
556 "Garbled communication or data"
525 "Modem or fax problem"
;

0 "*Master-Q45 Can't access the Internet*"
0 "*Master-Q22 Connection and dialing problems*"
0 "*Master-Q19 Fax or Modem Problem*"
=>
556 "Can't access the Internet"
525 "Modem or fax problem"
;

0 "*Master-Q45 Ports: Can't read, too few, can't configure serial ports*"
0 "*Master-Q22 Connection and dialing problems*"
0 "*Master-Q19 Fax or Modem Problem*"
=>
556 "Ports: Can't read, too few, can't configure serial ports"
525 "Modem or fax problem"
;

0 "*Master-Q45 My PC acts odd after using modem or fax*"
0 "*Master-Q22 Connection and dialing problems*"
0 "*Master-Q19 Fax or Modem Problem*"
=>
556 "My PC acts odd after using modem or fax"
525 "Modem or fax problem"
;

//Error messages
0 "*Master-Q25 Battery*"
0 "*Master-Q19 Error messages*"
=>
564 "Battery"
525 "Received an error message"
;

0 "*Master-Q25 Check disk (CHKDSK)*"
0 "*Master-Q19 Error messages*"
=>
564 "Check disk (CHKDSK)"
525 "Received an error message"
;

0 "*Master-Q25 Command*"
0 "*Master-Q19 Error messages*"
=>
564 "Command"
525 "Received an error message"
;

0 "*Master-Q25 Communications, modem or fax*"
0 "*Master-Q19 Error messages*"
=>
556 "Received an error message"
564 "Communications, modem or fax"
525 "Received an error message"
;

0 "*Master-Q25 Date or time*"
0 "*Master-Q19 Error messages*"
=>
564 "Date and time"
525 "Received an error message"
;

0 "*Master-Q25 Hard or floppy disk drive or CD-ROM drive*"
0 "*Master-Q19 Error messages*"
=>
564 "Hard or floppy disk drive or CD-ROM drive"
525 "Received an error message"
;

0 "*Master-Q25 Display*"
0 "*Master-Q19 Error messages*"
=>
564 "Display"
525 "Received an error message"
;

0 "*Master-Q25 DMA*"
0 "*Master-Q19 Error messages*"
=>
564 "DMA"
525 "Received an error message"
;

0 "*Master-Q25 File*"
0 "*Master-Q19 Error messages*"
=>
564 "File"
525 "Received an error message"
;

0 "*Master-Q25 Format*"
0 "*Master-Q19 Error messages*"
=>
564 "Format"
525 "Received an error message"
;

0 "*Master-Q25 Keyboard*"
0 "*Master-Q19 Error messages*"
=>
564 "Keyboard"
525 "Received an error message"
;

0 "*Master-Q25 Memory*"
0 "*Master-Q19 Error messages*"
=>
564 "Memory"
525 "Received an error message"
;

0 "*Master-Q25 Mouse*"
0 "*Master-Q19 Error messages*"
=>
564 "Mouse"
525 "Received an error message"
;

0 "*Master-Q25 Printer*"
0 "*Master-Q19 Error messages*"
=>
564 "Printer"
525 "Received an error message"
;

0 "*Master-Q25 SCSI*"
0 "*Master-Q19 Error messages*"
=>
564 "SCSI"
525 "Received an error message"
;

0 "*Master-Q25 Startup (POST - Power On Self Test)*"
0 "*Master-Q19 Error messages*"
=>
564 "Startup (POST- Power On Self Test)"
525 "Received an error message"
;

0 "*Master-Q25 System*"
0 "*Master-Q19 Error messages*"
=>
564 "System"
525 "Received an error message"
;

//multimedia
0 "*Master-Q42 Can't get to the CD Drive*"
0 "*Master-Q19 Multimedia problem*"
=>
535 "Can't get to the CD Drive"
525 "CD Drive problem"
;

0 "*Master-Q42 CD Drive is slow or performs poorly*"
0 "*Master-Q19 Multimedia problem*"
=>
535 "CD drive is slow or performs poorly"
525 "CD Drive problem"
;

0 "*Master-Q42 CD Drive received an error message*"
0 "*Master-Q19 Multimedia problem*"
=>
564 "Hard or floppy disk drive or CD-ROM drive"
535 "Received an error message"
525 "CD Drive problem"
;

0 "*Master-Q42 CD music OK; but can't hear any sound effects*"
0 "*Master-Q19 Multimedia problem*"
=>
815 "CD music OK; but can't hear any sound effects"
525 "Audio/Sound/Speaker problem"
;

0 "*Master-Q42 Files on CD Drive won't run*"
0 "*Master-Q19 Multimedia problem*"
=>
535 "Files on CD Drive won't run"
525 "CD Drive problem"
;

0 "*Master-Q42 Inaccurate: CD Drive runs, but does not read data correctly*"
0 "*Master-Q19 Multimedia problem*"
=>
535 "Inaccurate: It runs, but does not read data correctly"
525 "CD Drive problem"
;

0 "*Master-Q42 Joystick does not move at all*"
0 "*Master-Q19 Multimedia problem*"
=>
826 "Does not move at all"
525 "Joystick problem"
;

0 "*Master-Q42 Joystick moves strangely*"
0 "*Master-Q19 Multimedia problem*"
=>
826 "Moves strangely"
525 "Joystick problem"
;

0 "*Master-Q42 No sound from CD Drive*"
0 "*Master-Q19 Multimedia problem*"
=>
815 "No sound from CD Drive"
525 "Audio/Sound/Speaker problem"
;

0 "*Master-Q42 No sound from my speakers/headphones*"
0 "*Master-Q19 Multimedia problem*"
=>
815 "No sound from my speakers/headphones"
525 "Audio/Sound/Speaker problem"
;

0 "*Master-Q42 No sound in my software program*"
0 "*Master-Q19 Multimedia problem*"
=>
815 "No sound in my software program"
525 "Audio/Sound/Speaker problem"
;

0 "*Master-Q42 PC stops when I try to use the CD Drive*"
0 "*Master-Q19 Multimedia problem*"
=>
535 "PC stops when I try to use the CD Drive"
525 "CD Drive problem"
;

0 "*Master-Q42 Sound is too low*"
0 "*Master-Q19 Multimedia problem*"
=>
815 "Sound is too low"
525 "Audio/Sound/Speaker problem"
;

0 "*Master-Q42 Sound recording does not work*"
0 "*Master-Q19 Multimedia problem*"
=>
815 "Sound recording does not work"
525 "Audio/Sound/Speaker problem"
;

0 "*Master-Q42 Static from speakers*"
0 "*Master-Q19 Multimedia problem*"
=>
815 "Static from speakers"
525 "Audio/Sound/Speaker problem"
;

0 "*Master-Q42 Other CD Drive problem*"
0 "*Master-Q19 Multimedia problem*"
=>
535 "Other CD Drive problem..."
525 "CD Drive problem"
;