PC Format (UK) 86/PC_Format_September1998_Issue86.iso/Tech/FIRSTAID/ADVISOR/MASTER.RUL

Text File | 1997-02-05 | 24.2 KB | 1,793 lines

//**first aid gui rules
0 "A1M"
=>
19 "Audio/Sound/Speaker"
;

0 "FM2M"
=>
19 "File management or Disk management problem"
;

0 "MC3M"
=>
19 "Mobile computing problem"
;

0 "N4M"
=>
19 "Networks problem"
;

0 "I5M"
=>
19 "Installation, setup or configuration problem"
;

0 "MSD6M"
=>
19 "Using MS-DOS"
;

0 "WI7M"
=>
19 "Where Is"
;

0 "M8M"
=>
19 "Multimedia problem"
;

0 "CR9M"
=>
19 "CD Drive problem"
;

0 "DW10M"
=>
19 "Desktop Win 95"
;

0 "MD11M"
=>
19 "Monitor/Display/Video problem"
;

0 "FD12M"
=>
19 "Floppy disk drive problem"
;

0 "HD13M"
=>
19 "Hard disk drive problem"
;

0 "J14M"
=>
19 "Joystick problem"
;

0 "K15M"
=>
19 "Keyboard problem"
;

0 "MY16M"
=>
19 "Memory problem"
;

0 "MF17M"
=>
19 "Fax or Modem Problem"
;

0 "ML18M"
=>
46 "Mail"
19 "Mail"
;

0 "MT19M"
=>
19 "Mouse or trackball problem"
;

0 "N20M"
=>
19 "Making noise or noises"
;

0 "PO21M"
=>
19 "Performance optimization"
;

0 "PR22M"
=>
41 "Printing"
19 "Print/Font"
;

0 "F23M"
=>
41 "Fonts"
19 "Print/Font"
;

0 "S24M"
=>
19 "Scanner problem"
;

0 "SS25M"
=>
19 "System stopped (crashed,  hung-up, dead, frozen)"
;

0 "RA26M"
=>
19 "Running Applications problem"
;

0 "GSM27M"
=>
19 "General system maintenance"
;

//************************
// *** Description Rules    ***
//************************
// The following rules answer questions based on
// what is entered in the description.

//**Monitor/Display/Video Description Rules

0 "display problem"
=>
19 "Monitor/Display/Video problem"
;

0 "screen problem"
=>
19 "Monitor/Display/Video problem"
;

0 "install monitor"
=>
19 "Monitor/Display/Video problem"
47 "Installation, setup or configuration problem"
;

0 "monitor dead"
=>
19 "Monitor/Display/Video problem"
47 "Blank or dead monitor"
;

0 "monitor blank"
=>
19 "Monitor/Display/Video problem"
47 "Blank or dead monitor"
;

0 "display blank"
=>
19 "Monitor/Display/Video problem"
47 "Blank or dead monitor"
;

0 "screen blank"
=>
19 "Monitor/Display/Video problem"
47 "Blank or dead monitor"
;

0 "Monitor"
0 " nois"
=>
19 "Monitor/Display/Video problem"
47 "Monitor makes noise"
;

0 "color"
0 " faded "
=>
19 "Monitor/Display/Video problem"
47 "Colors or brightness: Dull, faded, missing, grainy colors"
;

0 "color"
0 " dull "
=>
19 "Monitor/Display/Video problem"
47 "Colors or brightness: Dull, faded, missing, grainy colors"
;

0 "color"
0 " grainy "
=>
19 "Monitor/Display/Video problem"
47 "Colors or brightness: Dull, faded, missing, grainy colors"
;

//**Mouse or trackball Description Rules

0 "mouse problem"
=>
19 "Mouse or trackball problem"
;

0 "trackball problem"
=>
19 "Mouse or trackball problem"
;

0 "pointer problem"
=>
19 "Mouse or trackball problem"
;

0 "cursor problem"
=>
19 "Mouse or trackball problem"
;

0 "mouse"
0 " dead "
=>
19 "Mouse or trackball problem"
17 "Dead mouse: Mouse doesn't work at all"
;

0 "trackball"
0 " dead "
=>
19 "Mouse or trackball problem"
17 "Dead mouse: Mouse doesn't work at all"
;

0 "mouse buttons"
=>
19 "Mouse or trackball problem"
17 "Buttons: Mouse moves OK but buttons do not work correctly"
;

//**Keyboard Description Rules

0 "keyboard problem"
=>
19 "Keyboard problem"
;

0 "keyboard"
0 " beeps "
=>
19 "Keyboard problem"
18 "Beeps: Keyboard beeps inappropriately"
;

0 "keyboard"
0 " dead "
=>
19 "Keyboard problem"
18 "Dead keyboard: Keyboard doesn't do anything at all"
;

0 " keys "
0 " stick"
=>
19 "Keyboard problem"
18 "Keys stick: One or more keys stick or don't type"
;

0 " keys "
0 " missing"
=>
19 "Keyboard problem"
18 "Missing keys"
;

//**CD-ROM Description Rules

0 "CD-ROM problem"
=>
19 "CD Drive problem"
;

0 "CD Drive problem"
=>
19 "CD Drive problem"
;

0 "Compact disk problem"
=>
19 "CD Drive problem"
;

0 "Compact disc problem"
=>
19 "CD Drive problem"
;

0 "can't access cd-rom"
=>
19 "CD Drive problem"
43 "Can't get to the CD Drive"
;

0 "cd-rom"
0 " no sound "
=>
19 "CD Drive problem"
43 "Sound doesn't work"
;

0 "cd-rom"
0 " dead "
=>
19 "CD Drive problem"
43 "Can't get to the CD Drive"
;

0 "cd"
0 "nothing"
=>
19 "CD Drive problem"
43 "Can't get to the CD Drive"
;

0 "cd"
0 "access"
=>
19 "CD Drive problem"
43 "Can't get to the CD Drive"
;

0 "cd"
0 "get to"
=>
19 "CD Drive problem"
43 "Can't get to the CD Drive"
;

0 "cd"
0 "slow"
=>
19 "CD Drive problem"
43 "CD Drive is slow or performs poorly"
;

0 "cd"
0 "perform"
=>
19 "CD Drive problem"
43 "CD Drive is slow or performs poorly"
;

0 "cd"
0 "skip"
=>
19 "CD Drive problem"
43 "Inaccurate: CD Drive runs, but does not read data correctly"
;

0 "compact disc"
0 "nothing"
=>
19 "CD Drive problem"
43 "Can't get to the CD Drive"
;

0 "compact disc"
0 "access"
=>
19 "CD Drive problem"
43 "Can't get to the CD Drive"
;

0 "compact disc"
0 "get to"
=>
19 "CD Drive problem"
43 "Can't get to the CD Drive"
;

0 "compact disc"
0 "slow"
=>
19 "CD Drive problem"
43 "CD Drive is slow or performs poorly"
;

0 "compact disc"
0 "perform"
=>
19 "CD Drive problem"
43 "CD Drive is slow or performs poorly"
;

0 "compact disc"
0 "skip"
=>
19 "CD Drive problem"
43 "Inaccurate: CD Drive runs, but does not read data correctly"
;

0 "compact disc"
0 "will not play"
=>
19 "CD Drive problem"
43 "Inaccurate: CD Drive runs, but does not read data correctly"
;

0 "cd"
0 "will not play"
=>
19 "CD Drive problem"
43 "Inaccurate: CD Drive runs, but does not read data correctly"
;


0 "cd"
0 "error"
=>
19 "CD Drive problem"
43 "Received an error message"
;

0 "cd"
0 "sound"
=>
19 "CD Drive problem"
43 "Sound doesn't work"
;

0 "cd"
0 "files"
=>
19 "CD Drive problem"
43 "Files on CD Drive won't run"
;

0 "compact disk"
0 "error"
=>
19 "CD Drive problem"
43 "Received an error message"
;

0 "compact disk "
0 "sound"
=>
19 "CD Drive problem"
43 "Sound doesn't work"
;

0 "compact disk "
0 "files"
=>
19 "CD Drive problem"
43 "Files on CD Drive won't run"
;

0 "cd"
0 "computer"
0 "stop"
=>
19 "CD Drive problem"
43 "PC stops when I try to use the CD Drive"
;

0 "cd"
0 "computer"
0 "freeze"
=>
19 "CD Drive problem"
43 "PC stops when I try to use the CD Drive"
;

0 "cd"
0 "pc"
0 "freeze"
=>
19 "CD Drive problem"
43 "PC stops when I try to use the CD Drive"
;

0 "cd"
0 "pc"
0 "stop"
=>
19 "CD Drive problem"
43 "PC stops when I try to use the CD Drive"
;

//**Fax or Modem Problem Description Rules

0 "modem problem"
=>
19 "Fax or Modem Problem"
;

0 "fax problem"
=>
19 "Fax or Modem Problem"
;

0 "telephony problem"
=>
19 "Fax or Modem Problem"
;

0 "can't connect"
0 "modem"
=>
19 "Fax or Modem Problem"
22 "Connection and dialing problems"
45 "Can't connect: Modem or fax can't make connection"
;

0 "modem"
0 "connection"
0 "break"
=>
19 "Fax or Modem Problem"
22 "Connection and dialing problems"
45 "Connection breaks off in the middle"
;

0 "modem"
0 "connection"
0 "drop"
=>
19 "Fax or Modem Problem"
22 "Connection and dialing problems"
45 "Connection breaks off in the middle"
;

0 " fax "
0 "garbled"
=>
19 "Fax or Modem Problem"
22 "Connection and dialing problems"
45 "Garbled communication or data"
;

0 "A"
0 "FAX"
0 "RECEIVE"
=>
19 "Fax or Modem Problem"
22 "Fax"
;

0 "A"
0 "FAX"
0 "SEND"
=>
19 "Fax or Modem Problem"
22 "Fax"
;

0 "CONNECTING"
0 "DIALING"
0 "ISSUES"
=>
19 "Fax or Modem Problem"
22 "Connection and dialing problems"
;

0 "COVER"
0 "ISSUES"
0 "PAGE"
=>
19 "Fax or Modem Problem"
22 "Fax"
;


//**System stopped (crashed,  hung-up, dead, frozen) Description Rules

0 "system fr"
=>
19 "System stopped (crashed,  hung-up, dead, frozen)"
;

0 "system dead"
=>
19 "System stopped (crashed,  hung-up, dead, frozen)"
;

0 "system hung"
=>
19 "System stopped (crashed,  hung-up, dead, frozen)"
;

0 "system crashed"
=>
19 "System stopped (crashed,  hung-up, dead, frozen)"
;

0 "computer fr"
=>
19 "System stopped (crashed,  hung-up, dead, frozen)"
;

0 "computer dead"
=>
19 "System stopped (crashed,  hung-up, dead, frozen)"
;

0 "computer hung"
=>
19 "System stopped (crashed,  hung-up, dead, frozen)"
;

0 "computer crashed"
=>
19 "System stopped (crashed,  hung-up, dead, frozen)"
;

0 "pc frozen"
=>
19 "System stopped (crashed,  hung-up, dead, frozen)"
;

0 "pc dead"
=>
19 "System stopped (crashed,  hung-up, dead, frozen)"
;

0 "pc hung"
=>
19 "System stopped (crashed,  hung-up, dead, frozen)"
;

0 " pc crashed"
=>
19 "System stopped (crashed,  hung-up, dead, frozen)"
;

//**Print/Font Description Rules

0 "printing problem"
=>
41 "Printing"
19 "Print/Font"
;

0 " No printout"
=>
19 "Print/Font"
41 "Printing"
50 "Did not get any printouts"
;

0 "Poor"
0 "Print quality"
=>
19 "Print/Font"
41 "Printing"
50 "Printouts are wrong or nonsense"
;

0 "Print"
0 "unreadable"
=>
19 "Print/Font"
41 "Printing"
50 "Printouts are wrong or nonsense"
;

0 "Slow print"
=>
19 "Print/Font"
41 "Printing"
50 "Prints too slowly"
;

0 "A"
0 "ISSUES"
0 "OPERATING"
0 "PRINTING"
0 "SPECIFIC"
0 "SYSTEM"
=>
19 "Print/Font"
41 "Printing"
50 "Did not get any printouts"
;

0 "FONTS"
0 "ISSUES"
0 "MISSING"
=>
19 "Print/Font"
41 "Fonts"
;

0 "FONTS"
0 "ISSUES"
0 "PRINTING"
=>
19 "Print/Font"
41 "Fonts"
;

0 "FONTS"
0 "ISSUES"
0 "REMOVING"
=>
19 "Print/Font"
41 "Fonts"
;

0 "FONTS"
0 "ISSUES"
0 "WINDOW"
=>
19 "Print/Font"
41 "Fonts"
;


//**Hard disk drive Description Rules

0 "hard disk problem"
=>
19 "Hard disk drive problem"
;

0 "hard drive problem"
=>
19 "Hard disk drive problem"
;

0 "Files corrupted"
0 "hard d"
=>
19 "Hard disk drive problem"
7 "Files are corrupted or missing"
;

0 "files missing"
0 "hard d"
=>
19 "Hard disk drive problem"
7 "Files are corrupted or missing"
;

0 "Hard d"
0 " nois"
=>
19 "Hard disk drive problem"
7 "Hard disk is making noise"
;

//**Floppy disk drive Description Rules

0 "floppy drive problem"
=>
19 "Floppy disk drive problem"
;

0 "floppy disk problem"
=>
19 "Floppy disk drive problem"
;

0 "diskette problem"
=>
19 "Floppy disk drive problem"
;

0 "Can't read diskette"
=>
19 "Floppy disk drive problem"
8 "I can't get to files on the diskette"
;

0 "Can't read floppy"
=>
19 "Floppy disk drive problem"
8 "I can't get to files on the diskette"
;

0 "files missing"
0 "floppy"
=>
19 "Floppy disk drive problem"
8 "Files on diskette are corrupted or missing"
;

0 "corrupted"
0 "diskette"
=>
19 "Floppy disk drive problem"
8 "Files on diskette are corrupted or missing"
;

0 "files corrupted"
0 "floppy"
=>
19 "Floppy disk drive problem"
8 "Files on diskette are corrupted or missing"
;

0 "Floppy d"
0 " nois"
=>
19 "Floppy disk drive problem"
8 "Floppy drive is making noise"
;


0 "floppy"
0 "format"
=>
19 "Floppy disk drive problem"
8 "Diskettes"
;

0 "3.5"
0 "format"
=>
19 "Floppy disk drive problem"
8 "Diskettes"
;

0 "5.25"
0 "format"
=>
19 "Floppy disk drive problem"
8 "Diskettes"
;

0 "floppy"
0 "copy"
=>
19 "Floppy disk drive problem"
8 "Diskettes"
;

0 "floppy"
0 "duplicate"
=>
19 "Floppy disk drive problem"
8 "Diskettes"
;

0 "floppy"
0 "missing"
0 "files"
=>
19 "Floppy disk drive problem"
8 "Files on diskette are corrupted or missing"
;

0 "floppy"
0 "access"
0 "files"
=>
19 "Floppy disk drive problem"
8 "Files on diskette are corrupted or missing"
;

0 "floppy"
0 "lost"
0 "files"
=>
19 "Floppy disk drive problem"
8 "Files on diskette are corrupted or missing"
;

0 "floppy"
0 "disappeared"
0 "files"
=>
19 "Floppy disk drive problem"
8 "Files on diskette are corrupted or missing"
;

0 "floppy"
0 "open"
0 "files"
=>
19 "Floppy disk drive problem"
8 "Files on diskette are corrupted or missing"
;

0 "floppy"
0 "insert"
=>
19 "Floppy disk drive problem"
8 "I can't get to files on the diskette"
;

0 "floppy"
0 "remove"
=>
19 "Floppy disk drive problem"
8 "I can't get to files on the diskette"
;

0 "floppy"
0 "stuck"
=>
19 "Floppy disk drive problem"
8 "I can't get to files on the diskette"
;

0 "3.5"
0 "insert"
=>
19 "Floppy disk drive problem"
8 "I can't get to files on the diskette"
;

0 "3.5"
0 "remove"
=>
19 "Floppy disk drive problem"
8 "I can't get to files on the diskette"
;

0 "3.5"
0 "stuck"
=>
19 "Floppy disk drive problem"
8 "I can't get to files on the diskette"
;

0 "floppy"
0 "error"
=>
19 "Floppy disk drive problem"
8 "Received an error message"
;


0 "3.5"
0 "error"
=>
19 "Floppy disk drive problem"
8 "Received an error message"
;

0 "create"
0 "startup"
0 "diskette"
=>
19 "Floppy disk drive problem"
8 "How to create a startup diskette"
;

//**Memory description rules

0 "Memory problem"
=>
19 "Memory problem"
;

0 "Memory"
0 "error"
=>
19 "Memory problem"
35 "Received an error message"
;

//**Making noise or noises description rules

0 "Noise"
0 "Floppy"
=>
19 "Making noise or noises"
36 "Floppy drive makes noise"
;

0 "Noise"
0 "Computer"
=>
19 "Making noise or noises"
36 "Computer (base unit) makes noise"
;

0 "Noise"
0 "hard"
=>
19 "Making noise or noises"
36 "Hard disk makes noise"
;

0 "Noise"
0 "Monitor"
=>
19 "Making noise or noises"
36 "Monitor makes noise"
;


//**Performance optimization rules

0 "Slow computer"
=>
19 "Performance optimization"
;

0 "Slow pc"
=>
19 "Performance optimization"
;

0 "system slow"
=>
19 "Performance optimization"
;

0 "slow machine"
=>
19 "Performance optimization"
;

0 "optimize performance"
=>
19 "Performance optimization"
;

//**Audio/Sound/Speaker Description Rules

0 "Audio/Sound problem"
=>
19 "Audio/Sound/Speaker"
;

0 "no sound"
=>
19 "Audio/Sound/Speaker"
;

0 "speaker"
=>
19 "Audio/Sound/Speaker"
14 "No sound from my speakers/headphones"
;

0 "headphones"
=>
19 "Audio/Sound/Speaker"
14 "No sound from my speakers/headphones"
;

0 "can't hear"
0 "speaker"
=>
19 "Audio/Sound/Speaker"
14 "No sound from my speakers/headphones"
;

0 "no audio"
=>
19 "Audio/Sound/Speaker"
14 "No sound from my speakers/headphones"
;

0 "low"
0 "sound"
=>
19 "Audio/Sound/Speaker"
14 "Sound is too low"
;

0 "volume"
=>
19 "Audio/Sound/Speaker"
14 "Sound is too low"
;

0 "sound"
0 "low"
=>
19 "Audio/Sound/Speaker"
14 "Sound is too low"
;

0 "static"
=>
19 "Audio/Sound/Speaker"
14 "Static from speakers"
;

0 "sound"
0 "breaks up"
=>
19 "Audio/Sound/Speaker"
14 "Static from speakers"
;

0 "can't record"
=>
19 "Audio/Sound/Speaker"
14 "Sound recording does not work"
;

0 "microphone"
=>
19 "Audio/Sound/Speaker"
14 "Sound recording does not work"
;

0 "cd"
0 "hear"
=>
19 "Audio/Sound/Speaker"
14 "No sound from CD Drive"
;

0 "cd"
0 "sound"
=>
19 "Audio/Sound/Speaker"
14 "No sound from CD Drive"
;

0 "cd"
0 "no music"
=>
19 "Audio/Sound/Speaker"
14 "No sound from CD Drive"
;

0 "sound effects"
0 "hear"
=>
19 "Audio/Sound/Speaker"
14 "CD music OK; but can't hear any sound effects"
;

//**Installation, setup or configuration description rules

0 "install mouse"
=>
19 "Installation, setup or configuration problem"
34 "Mouse"
;

0 "install keyboard"
=>
19 "Installation, setup or configuration problem"
;

0 "install Keyboard (Microsoft Natural)"
=>
19 "Installation, setup or configuration problem"
34 "Keyboard (Microsoft Natural)"
;

0 "install cd"
=>
19 "Installation, setup or configuration problem"
34 "CD-ROM drive"
;

0 "install modem"
=>
19 "Installation, setup or configuration problem"
34 "Modem or fax card"
;

0 "install fax"
=>
19 "Installation, setup or configuration problem"
34 "Modem or fax card"
;

//**Desktop Win 95 description rules
0 "AROUND"
0 "DESKTOP"
0 "MOVING"
=>
19 "Desktop Win 95"
23 "Move around the Desktop"
;

0 "COLORS"
0 "SCREEN"
=>
19 "Desktop Win 95"
23 "Customize the Desktop"
;


0 "SAVER"
0 "SCREEN"
=>
19 "Desktop Win 95"
23 "Customize the Desktop"
;

0 "CHANGE"
0 "DATE"
=>
19 "Desktop Win 95"
23 "How to change the system time and date"
;

0 "SYSTEM"
0 "TIME"
=>
19 "Desktop Win 95"
23 "How to change the system time and date"
;


0 "CHANGE"
0 "TIME"
=>
19 "Desktop Win 95"
23 "How to change the system time and date"
;

0 "CONTROL"
=>
19 "Desktop Win 95"
23 "Window display and control"
;

0 "CURSOR"
=>
19 "Desktop Win 95"
23 "Customize the Desktop"
;

0 "CUSTOMIZING"
0 "DESKTOP"
0 "ISSUES"
=>
19 "Desktop Win 95"
23 "Customize the Desktop"
;

0 "DESKTOP"
0 "FOLDERS"
0 "OBJECTS"
0 "SHORTCUTS"
=>
19 "Desktop Win 95"
23 "Desktop objects (folder, shortcuts and icons)"
;

0 "DESKTOP"
0 "ISSUES"
0 "MAKING"
=>
19 "Desktop Win 95"
23 "Customize the Desktop"
;

0 "DESKTOP"
0 "ITEMS"
0 "MISSING"
=>
19 "Desktop Win 95"
23 "Items missing from Desktop"
;

0 "DOCUMENTS"
0 "ISSUES"
0 "WORK"
=>
19 "Desktop Win 95"
23 "Work with documents"
;


//**File management or Disk management description rules

0 "FILE"
0 "MANAGEMENT"
=>
19 "File management or Disk management problem"
;


0 "FILENAMES"
0 "RENAMING"
=>
19 "File management or Disk management problem"
26 "Long filenames and renaming files"
;

0 "ASSIGNING"
0 "FILENAMES"
=>
19 "File management or Disk management problem"
26 "Long filenames and renaming files"
;


0 "CHANGING"
0 "FILENAMES"
=>
19 "File management or Disk management problem"
26 "Long filenames and renaming files"
;


0 "ATTRIBUTES"
0 "ISSUES"
=>
19 "File management or Disk management problem"
26 "File types and attributes"
;

0 "DEFRAGMENTATION"
=>
19 "File management or Disk management problem"
26 "Disk utilities"
;

0 "BACKUP"
0 "FILES"
=>
19 "File management or Disk management problem"
26 "Move, copy and backup files"
;

0 "DIRECTORIES"
0 "FILE"
0 "VIEW"
=>
19 "File management or Disk management problem"
26 "View file lists or directories"
;

0 "DIRECTORIES"
0 "FILE"
0 "LOOK"
=>
19 "File management or Disk management problem"
26 "View file lists or directories"
;


0 "DIRECTORIES"
0 "FOLDER"
=>
19 "File management or Disk management problem"
26 "Folders (directories)"
;

0 "DISK"
0 "UTILITIES"
=>
19 "File management or Disk management problem"
26 "Disk utilities"
;

0 "DISK"
0 "SPACE"
=>
19 "File management or Disk management problem"
26 "Disk space and memory"
;

0 "DOCUMENT"
=>
19 "File management or Disk management problem"
26 "Documents"
;

0 "DRIVES"
=>
19 "File management or Disk management problem"
26 "Drives"
;

//*******************************************
//**General system maintenance description rules ****
//*******************************************
0 "change "
0 "DIP switch"
=>
19 "General system maintenance"
40 "How to change DIP switches"
;

0 "modify"
0 "DIP switch"
=>
19 "General system maintenance"
40 "How to change DIP switches"
;

0 "change"
0 "jumpers"
=>
19 "General system maintenance"
40 "How to move jumpers"
;

0 "modify"
0 "jumpers"
=>
19 "General system maintenance"
40 "How to move jumpers"
;

0 "change"
0 "IRQ"
=>
19 "General system maintenance"
40 "How to resolve IRQ conflicts"
;

0 "modify"
0 "IRQ"
=>
19 "General system maintenance"
40 "How to resolve IRQ conflicts"
;

0 "IRQ"
0 "conflict"
=>
19 "General system maintenance"
40 "How to resolve IRQ conflicts"
;

0 "PC cover"
0 "remove"
=>
19 "General system maintenance"
40 "How to remove or replace PC cover"
;

0 "PC cover"
0 "replace"
=>
19 "General system maintenance"
40 "How to remove or replace PC cover"
;


0 "computer cover"
0 "remove"
=>
19 "General system maintenance"
40 "How to remove or replace PC cover"
;

0 "computer cover"
0 "replace"
=>
19 "General system maintenance"
40 "How to remove or replace PC cover"
;

//*******************************
//*****JOYSTICK****************
//******************************

0 "JOYSTICK"
0 "STUCK"
=>
19 "Joystick problem"
15 "Does not move at all"
;


0 "JOYSTICK"
0 "BROKE"
=>
19 "Joystick problem"
15 "Does not move at all"
;

0 "JOYSTICK"
0 "STRANGE"
=>
19 "Joystick problem"
15 "Moves strangely"
;


//**********************
//*****MAIL************
//**********************

0 "MAIL"
=>
19 "Mail"
46 "Mail"
;


//**Mobile computing description rules

0 "BRIEFCASE"
=>
19 "Mobile computing problem"
27 "Using the Briefcase feature"
;


0 "COMPUTING"
0 "MOBILE"
=>
19 "Mobile computing problem"
;


//**Multimedia description rules

0 "BACK"
0 "PLAY"
0 "USE"
=>
19 "Multimedia problem"
42 "Playing multimedia files"
;

0 "COPYING"
0 "ISSUES"
=>
19 "Multimedia problem"
42 "Copying"
;

0 "EDITING"
0 "ISSUES"
=>
19 "Multimedia problem"
42 "Recording and editing"
;



//**Networks description rules

0 "NETWORK"
0 "PASSWORD"
=>
19 "Networks problem"
31 "Changing network passwords"
;

0 "CLIENT"
0 "NETWORK"
=>
19 "Networks problem"
31 "Network clients"
;


//**Running Applications description rules

0 "install software"
=>
19 "Running Applications problem"
32 "Closing, Installing, Moving, Removing Applications"
;

0 "install application"
=>
19 "Running Applications problem"
32 "Closing, Installing, Moving, Removing Applications"
;

0 "95"
0 "PROGRAMS"
0 "SOFTWARE"
0 "WINDOWS"
=>
19 "Running Applications problem"
32 "Operating System"
;

0 "APPLICATIONS"
0 "CLOSING"
=>
19 "Running Applications problem"
32 "Closing, Installing, Moving, Removing Applications"
;

0 "APPLICATIONS"
0 "INSTALLING"
=>
19 "Running Applications problem"
32 "Closing, Installing, Moving, Removing Applications"
;

0 "APPLICATIONS"
0 "MOVING"
=>
19 "Running Applications problem"
32 "Closing, Installing, Moving, Removing Applications"
;

0 "APPLICATIONS"
0 "REMOVING"
=>
19 "Running Applications problem"
32 "Closing, Installing, Moving, Removing Applications"
;



0 "DOS-BASED"
0 "RUNNING"
=>
19 "Running Applications problem"
32 "Running MS-DOS-based applications"
;

0 "APPLICATIONS"
0 "RUNNING"
=>
19 "Running Applications problem"
;

0 "BASED"
0 "MS-DOS"
0 "SOFTWARE"
=>
19 "Running Applications problem"
32 "Operating System"
;

0 "BIN"
0 "RECYCLE"
=>
19 "Running Applications problem"
32 "Operating System"
;

0 "CLOSE"
0 "PROGRAMS"
=>
19 "Running Applications problem"
32 "Closing, Installing, Moving, Removing Applications"
;

0 "COVER"
0 "PAGE"
=>
19 "Running Applications problem"
32 "Operating System"
;

0 "DESIGN"
0 "PAGE"
=>
19 "Running Applications problem"
32 "Operating System"
;

0 "DRAW"
0 "SPECIFICSHAPES"
=>
19 "Running Applications problem"
32 "Operating System"
;


//*****************
//**Scanner********
//****************

0 "Scanner"
0 "cannot"
0 "install"
=>
19 "Scanner problem"
38 "Cannot install"
;

0 "Scanner"
0 "trouble"
0 "install"
=>
19 "Scanner problem"
38 "Cannot install"
;

0 "Scanner"
0 "slow"
=>
19 "Scanner problem"
38 "Works very slowly"
;

0 "Scanner"
0 "nothing"
=>
19 "Scanner problem"
38 "Does not do anything at all"
;

0 "Scanner"
0 "stopped"
=>
19 "Scanner problem"
38 "Does not do anything at all"
;

0 "Scanner"
0 "does not work"
=>
19 "Scanner problem"
38 "Does not do anything at all"
;

//**Using MS-DOS description rules

0 "BACKING"
0 "FILES"
=>
19 "Using MS-DOS"
44 "Backup"
;

0 "COMMAND-LINE"
=>
19 "Using MS-DOS"
44 "Command-line usage"
;

0 "DIRECTORIES"
=>
19 "Using MS-DOS"
44 "Directories"
;

0 "DOS"
0 "HELP"
=>
19 "Using MS-DOS"
44 "DOS Help"
;

0 "DOS"
0 "PROGRAMS"
=>
19 "Using MS-DOS"
44 "DOS Programs and Versions"
;


//**Where Is description rules

0 "3.1"
0 "3.11"
0 "FEATURES"
0 "WINDOWS"
=>
19 "Where Is"
33 "Where are features/accessories that used to be in Windows 3.1x"
;





//*****************
//**MULTIMEDIA**
//*******************

0 "WAV"
0 "FILES"
=>
19 "Multimedia problem"
42 "No .WAV files on hard drive"
;

0 "MULTIMEDIA"
0 "PLAYING"
=>
19 "Multimedia problem"
42 "Playing multimedia files"
;