PC Format (UK) 86/PC_Format_September1998_Issue86.iso/Tech/FIRSTAID/ADVISOR/KP_WIN95.RUL

Text File | 1997-02-05 | 30.9 KB | 1,289 lines

//win95 master rule file
// Hard disk drive problem
0 "*Master-Q7 Disk utilities*"
0 "*Master-Q19 Hard disk drive problem*"
=>
21 "Disk utilities issues"
9999 "Disk Management"
;

0 "*Master-Q7 Folders (directories)*"
0 "*Master-Q19 Hard disk drive problem*"
=>
26 "Folder (directories) issues"
9999 "File Management"
;

0 "*Master-Q7 Long filenames and renaming files*"
0 "*Master-Q19 Hard disk drive problem*"
=>
26 "Long filenames and renaming files issues"
9999 "File Management"
;

0 "*Master-Q7 Move, copy and backup files*"
0 "*Master-Q19 Hard disk drive problem*"
=>
26 "Move, copy and backup files issues"
9999 "File Management"
;

0 "*Master-Q7 Search for files*"
0 "*Master-Q19 Hard disk drive problem*"
=>
26 "Search for files issues"
9999 "File Management"
;

0 "*Master-Q7 View file lists or directories*"
0 "*Master-Q19 Hard disk drive problem*"
=>
26 "View file lists or directories issues"
9999 "File Management"
;

0 "*Master-Q7 ERROR: <FILENAME>: This filename is not valid*"
0 "*Master-Q19 Hard disk drive problem*"
=>
26 "ERROR: Message: <FILENAME>: This filename is not valid"
9999 "File Management"
;

0 "*Master-Q7 ERROR: Cannot rename (or find) specified file*"
0 "*Master-Q19 Hard disk drive problem*"
=>
26 "ERROR: Cannot rename (or find) specified file"
9999 "File Management"
;

0 "*Master-Q7 ERROR: Error when creating a file or subdirectory in a root directory*"
0 "*Master-Q19 Hard disk drive problem*"
=>
26 "ERROR: Error when creating a file or subdirectory in a root directory"
9999 "File Management"
;

0 "*Master-Q7 How to check files and folders for errors*"
0 "*Master-Q19 Hard disk drive problem*"
=>
26 "How to check files and folders for errors"
9999 "File Management"
;

0 "*Master-Q7 Drives*"
0 "*Master-Q19 Hard disk drive problem*"
=>
21 "Drives issues"
9999 "Disk Management"
;

0 "*Master-Q7 Disk space and memory*"
0 "*Master-Q19 Hard disk drive problem*"
=>
21 "Disk space and memory issues"
9999 "Disk Management"
;

0 "*Master-Q7 Disk utilities*"
0 "*Master-Q19 Hard disk drive problem*"
=>
21 "Disk utilities issues"
9999 "Disk Management"
;

0 "*Master-Q7 How to create a startup diskette*"
0 "*Master-Q19 Hard disk drive problem*"
=>
21 "How to create a startup diskette"
9999 "Disk Management"
;

0 "*Master-Q7 How to disable the confirmation prompt when deleting a file*"
0 "*Master-Q19 Hard disk drive problem*"
=>
21 "How to disable the confirmation prompt when deleting a file"
9999 "Disk Management"
;

0 "*Master-Q7 How to label a disk or diskette*"
0 "*Master-Q19 Hard disk drive problem*"
=>
21 "How to label a disk or diskette"
9999 "Disk Management"
;

// Mouse or trackball problem
0 "*Master-Q17 No black mouse pointer - only white*"
0 "*Master-Q19 Mouse or trackball problem*"
=>
1989 "No black mouse pointer - only white"
56 "Mouse issues"
3 "Keyboard or mouse issues"
2 "Customizing the Desktop issues"
9999 "Desktop/display"
;

0 "*Master-Q17 Pointer too slow or unclear on laptop display*"
0 "*Master-Q19 Mouse or trackball problem*"
=>
1989 "Pointer too slow or unclear on laptop display"
56 "Mouse issues"
3 "Keyboard or mouse issues"
2 "Customizing the Desktop issues"
9999 "Desktop/display"
;

0 "*Master-Q17 Change the mouse pointer*"
0 "*Master-Q19 Mouse or trackball problem*"
=>
1989 "How to change the mouse pointer"
56 "Mouse issues"
3 "Keyboard or mouse issues"
2 "Customizing the Desktop issues"
9999 "Desktop/display"
;

0 "*Master-Q17 Reconfigure mouse buttons*"
0 "*Master-Q19 Mouse or trackball problem*"
=>
1989 "How to reconfigure mouse buttons"
56 "Mouse issues"
3 "Keyboard or mouse issues"
2 "Customizing the Desktop issues"
9999 "Desktop/display"
;

0 "*Master-Q17 Change the mouse double-click speed*"
0 "*Master-Q19 Mouse or trackball problem*"
=>
1989 "How to change the mouse double-click speed"
56 "Mouse issues"
3 "Keyboard or mouse issues"
2 "Customizing the Desktop issues"
9999 "Desktop/display"
;

0 "*Master-Q17 Change mouse sensitivity*"
0 "*Master-Q19 Mouse or trackball problem*"
=>
1989 "How to change mouse sensitivity"
56 "Mouse issues"
3 "Keyboard or mouse issues"
2 "Customizing the Desktop issues"
9999 "Desktop/display"
;

0 "*Master-Q17 Use numeric keypad instead of a mouse*"
0 "*Master-Q19 Mouse or trackball problem*"
=>
1989 "How to use numeric keypad instead of a mouse"
56 "Mouse issues"
3 "Keyboard or mouse issues"
2 "Customizing the Desktop issues"
9999 "Desktop/display"
;

//keyboard problem
0 "*Master-Q18 Keyboard is too fast or too slow*"
0 "*Master-Q19 Keyboard problem*"
=>
1988 "Keyboard is too fast or too slow"
56 "Keyboard issues"
3 "Keyboard or mouse issues"
2 "Customizing the Desktop issues"
9999 "Desktop/display"
;

0 "*Master-Q18 Use numeric keypad instead of a mouse*"
0 "*Master-Q19 Keyboard problem*"
=>
1988 "How to use numeric keypad instead of a mouse"
56 "Keyboard issues"
3 "Keyboard or mouse issues"
2 "Customizing the Desktop issues"
9999 "Desktop/display"
;

0 "*Master-Q18 Change keyboard layout to different nationality*"
0 "*Master-Q19 Keyboard problem*"
=>
1988 "How to change keyboard layout to different nationality"
56 "Keyboard issues"
3 "Keyboard or mouse issues"
2 "Customizing the Desktop issues"
9999 "Desktop/display"
;

//desktop win95
0 "*Master-Q23 Customize the Desktop*"
0 "*Master-Q19 Desktop Win 95*"
=>
2 "Customizing the Desktop issues"
9999 "Desktop/display"
;

0 "*Master-Q23 Remove Duplicate ODBC Icons From Control Panel*"
0 "*Master-Q19 Desktop Win 95*"
=>
2 "Remove duplicate ODBC Icons from the Control Panel"
9999 "Desktop/display"
;

0 "*Master-Q23 Desktop objects (folder, shortcuts and icons)*"
0 "*Master-Q19 Desktop Win 95*"
=>
2 "Desktop Objects (folders, shortcuts and icons) issues"
9999 "Desktop/display"
;

0 "*Master-Q23 Items missing from Desktop*"
0 "*Master-Q19 Desktop Win 95*"
=>
2 "Items are missing from the Desktop"
9999 "Desktop/display"
;

0 "*Master-Q23 Move around the Desktop*"
0 "*Master-Q19 Desktop Win 95*"
=>
2 "Moving around the Desktop issues"
9999 "Desktop/display"
;

0 "*Master-Q23 Security*"
0 "*Master-Q19 Desktop Win 95*"
=>
2 "Security (passwords) issues"
9999 "Desktop/display"
;

0 "*Master-Q23 Taskbar and menus*"
0 "*Master-Q19 Desktop Win 95*"
=>
2 "Taskbar and menus issues"
9999 "Desktop/display"
;

0 "*Master-Q23 Window display and control*"
0 "*Master-Q19 Desktop Win 95*"
=>
2 "Window display and control issues"
9999 "Desktop/display"
;

0 "*Master-Q23 Work with documents*"
0 "*Master-Q19 Desktop Win 95*"
=>
2 "Work with documents issues"
9999 "Desktop/display"
;
0 "*Master-Q23 How to change the system time and date*"
0 "*Master-Q19 Desktop Win 95*"
=>
2 "How to change the system time and date"
9999 "Desktop/display"
;

// File or disk management problem
0 "*Master-Q26 Access code is invalid. (when editing the registry)*"
0 "*Master-Q19 File management or Disk management problem*"
=>
26 "Message: Access code is invalid. (when editing the registry)"
9999 "File Management"
;

0 "*Master-Q26 Delete and undelete files*"
0 "*Master-Q19 File management or Disk management problem*"
=>
26 "Delete and undelete file issues"
9999 "File Management"
;

0 "*Master-Q26 Deleting Recycled Folder Does Not Work*"
0 "*Master-Q19 File management or Disk management problem*"
=>
26 "Deleting Recycled Folder Does Not Work"
9999 "File Management"
;

0 "*Master-Q26 Documents*"
0 "*Master-Q19 File management or Disk management problem*"
=>
26 "Document issues"
9999 "File Management"
;

0 "*Master-Q26 File types and attributes*"
0 "*Master-Q19 File management or Disk management problem*"
=>
26 "File types and attributes issues"
9999 "File Management"
;

0 "*Master-Q26 Folders (directories)*"
0 "*Master-Q19 File management or Disk management problem*"
=>
26 "Folder (directories) issues"
9999 "File Management"
;

0 "*Master-Q26 Long filenames and renaming files*"
0 "*Master-Q19 File management or Disk management problem*"
=>
26 "Long filenames and renaming files issues"
9999 "File Management"
;

0 "*Master-Q26 Move, copy and backup files*"
0 "*Master-Q19 File management or Disk management problem*"
=>
26 "Move, copy and backup files issues"
9999 "File Management"
;

0 "*Master-Q26 Search for files*"
0 "*Master-Q19 File management or Disk management problem*"
=>
26 "Search for files issues"
9999 "File Management"
;

0 "*Master-Q26 View file lists or directories*"
0 "*Master-Q19 File management or Disk management problem*"
=>
26 "View file lists or directories issues"
9999 "File Management"
;

0 "*Master-Q26 Open Network Files Are Not Displayed in Net Watcher*"
0 "*Master-Q19 File management or Disk management problem*"
=>
26 "Open Network Files Are Not Displayed in Net Watcher"
9999 "File Management"
;


0 "*Master-Q26 ERROR: <FILENAME>: This filename is not valid*"
0 "*Master-Q19 File management or Disk management problem*"
=>
26 "ERROR: Message: <FILENAME>: This filename is not valid"
9999 "File Management"
;

0 "*Master-Q26 ERROR: Cannot rename (or find) specified file*"
0 "*Master-Q19 File management or Disk management problem*"
=>
26 "ERROR: Cannot rename (or find) specified file"
9999 "File Management"
;

0 "*Master-Q26 ERROR: Error trying to import registry using Registry Editor*"
0 "*Master-Q19 File management or Disk management problem*"
=>
26 "ERROR: Error trying to import registry using Registry Editor"
9999 "File Management"
;

0 "*Master-Q26 ERROR: Error when creating a file or subdirectory in a root directory*"
0 "*Master-Q19 File management or Disk management problem*"
=>
26 "ERROR: Error when creating a file or subdirectory in a root directory"
9999 "File Management"
;

0 "*Master-Q26 ERROR: Cannot assign rights to files in Windows 95*"
0 "*Master-Q19 File management or Disk management problem*"
=>
26 "ERROR: Cannot assign rights to files in Windows 95"
9999 "File Management"
;

0 "*Master-Q26 How to change the program associated with a file*"
0 "*Master-Q19 File management or Disk management problem*"
=>
26 "How to change a program associated with a file"
9999 "File Management"
;

0 "*Master-Q26 How to check files and folders for errors*"
0 "*Master-Q19 File management or Disk management problem*"
=>
26 "How to check files and folders for errors"
9999 "File Management"
;

0 "*Master-Q26 How to edit a file from QuickView*"
0 "*Master-Q19 File management or Disk management problem*"
=>
26 "How to edit a file from QuickView"
9999 "File Management"
;

0 "*Master-Q26 Drives*"
0 "*Master-Q19 File management or Disk management problem*"
=>
21 "Drives issues"
9999 "Disk Management"
;

0 "*Master-Q26 Disk space and memory*"
0 "*Master-Q19 File management or Disk management problem*"
=>
21 "Disk space and memory issues"
9999 "Disk Management"
;

0 "*Master-Q26 Diskettes*"
0 "*Master-Q19 File management or Disk management problem*"
=>
21 "Diskette issues"
9999 "Disk Management"
;

0 "*Master-Q26 Disk utilities*"
0 "*Master-Q19 File management or Disk management problem*"
=>
21 "Disk utilities issues"
9999 "Disk Management"
;

0 "*Master-Q26 How to create a startup diskette*"
0 "*Master-Q19 File management or Disk management problem*"
=>
21 "How to create a startup diskette"
9999 "Disk Management"
;

0 "*Master-Q26 How to disable the confirmation prompt when deleting a file*"
0 "*Master-Q19 File management or Disk management problem*"
=>
21 "How to disable the confirmation prompt when deleting a file"
9999 "Disk Management"
;

0 "*Master-Q26 How to label a disk or diskette*"
0 "*Master-Q19 File management or Disk management problem*"
=>
21 "How to label a disk or diskette"
9999 "Disk Management"
;

// Mobile computing problem
0 "*Master-Q27 Connection*"
0 "*Master-Q19 Mobile computing problem*"
=>
39 "Connection issues"
9999 "Mobile Computing"
;

0 "*Master-Q27 Handling User Profiles With Identical Names*"
0 "*Master-Q19 Mobile computing problem*"
=>
39 "Handle User Profiles With Identical Names"
9999 "Mobile Computing"
;

0 "*Master-Q27 Laptop, Portable, or Laplink*"
0 "*Master-Q19 Mobile computing problem*"
=>
39 "Laptop, Portable, or Laplink issues"
9999 "Mobile Computing"
;

0 "*Master-Q27 Remote*"
0 "*Master-Q19 Mobile computing problem*"
=>
39 "Remote issues"
9999 "Mobile Computing"
;

0 "*Master-Q27 Setup*"
0 "*Master-Q19 Mobile computing problem*"
=>
39 "Setup issues"
9999 "Mobile Computing"
;

0 "*Master-Q27 Suspend command does not work*"
0 "*Master-Q19 Mobile computing problem*"
=>
39 "Suspend command does not work"
9999 "Mobile Computing"
;

0 "*Master-Q27 Using the Briefcase feature*"
0 "*Master-Q19 Mobile computing problem*"
=>
39 "Using the Briefcase feature issues"
9999 "Mobile Computing"
;

0 "*Master-Q27 Windows cannot determine if it can remove this device (when undocking)*"
0 "*Master-Q19 Mobile computing problem*"
=>
39 "Windows cannot determine if it can remove this device (when undocking)"
9999 "Mobile Computing"
;

0 "*Master-Q27 ERROR: PPPLOG.TXT File Error Message: IPCP: No Address Negotiated*"
0 "*Master-Q19 Mobile computing problem*"
=>
39 "ERROR: PPPLOG.TXT File Error Message: IPCP: No Address Negotiated"
9999 "Mobile Computing"
;

0 "*Master-Q27 How to create a deferred print job*"
0 "*Master-Q19 Mobile computing problem*"
=>
39 "How to create a deferred print job"
9999 "Mobile Computing"
;

// Networks problem
0 "*Master-Q31 Browsing and sharing resources*"
0 "*Master-Q19 Networks problem*"
=>
1221 "Browsing and sharing resources issues"
9999 "Networks"
;

0 "*Master-Q31 Newly selected wallpaper does not load when logging on*"
0 "*Master-Q19 Networks problem*"
=>
1221 "Newly selected wallpaper does not load when logging on"
9999 "Networks"
;

0 "*Master-Q31 Print server is slow*"
0 "*Master-Q19 Networks problem*"
=>
1221 "Print server is slow"
9999 "Networks"
;

0 "*Master-Q31 Network clients*"
0 "*Master-Q19 Networks problem*"
=>
1221 "Network client issues"
9999 "Networks"
;

0 "*Master-Q31 Network drives*"
0 "*Master-Q19 Networks problem*"
=>
1221 "Network drive issues"
9999 "Networks"
;

0 "*Master-Q31 Network messages and errors*"
0 "*Master-Q19 Networks problem*"
=>
1221 "Network messages and errors"
9999 "Networks"
;

0 "*Master-Q31 NetWare*"
0 "*Master-Q19 Networks problem*"
=>
1221 "NetWare issues"
9999 "Networks"
;

0 "*Master-Q31 Netwatcher*"
0 "*Master-Q19 Networks problem*"
=>
1221 "Netwatcher issues"
9999 "Networks"
;

0 "*Master-Q31 Changing network passwords*"
0 "*Master-Q19 Networks problem*"
=>
1221 "Changing network password issues"
9999 "Networks"
;

0 "*Master-Q31 Network protocol*"
0 "*Master-Q19 Networks problem*"
=>
1221 "Network protocol issues"
9999 "Networks"
;

0 "*Master-Q31 Wallpaper Selected on Network May Not Appear After Reboot*"
0 "*Master-Q19 Networks problem*"
=>
1221 "Wallpaper selected on network may not appear after reboot"
9999 "Networks"
;

0 "*Master-Q31 ERROR: Cannot Connect to NWServer*"
0 "*Master-Q19 Networks problem*"
=>
1221 "ERROR: Cannot Connect to NWServer"
9999 "Networks"
;

0 "*Master-Q31 ERROR: Cannot load a device specified in SYSTEM.INI...NWREDIR..VXD*"
0 "*Master-Q19 Networks problem*"
=>
1221 "ERROR: Cannot load a device specified in SYSTEM.INI...NWREDIR..VXD"
9999 "Networks"
;

0 "*Master-Q31 ERROR: The specified network server does not exist (when using shared fax)*"
0 "*Master-Q19 Networks problem*"
=>
1221 "ERROR: The specified network server does not exist (when using shared fax)"
9999 "Networks"
;

0 "*Master-Q31 How to delete a network resource*"
0 "*Master-Q19 Networks problem*"
=>
1221 "How to Delete a network resource"
9999 "Networks"
;

0 "*Master-Q31 How to disconnect a user from a shared network resource*"
0 "*Master-Q19 Networks problem*"
=>
1221 "How to Disconnect a user from a shared network resource"
9999 "Networks"
;

0 "*Master-Q31 How to enable remote network administration*"
0 "*Master-Q19 Networks problem*"
=>
1221 "How to enable remote network administration"
9999 "Networks"
;

0 "*Master-Q31 How to install a network adapter*"
0 "*Master-Q19 Networks problem*"
=>
1221 "How to install a network adapter"
9999 "Networks"
;

0 "*Master-Q31 How to view files and folders in use by others*"
0 "*Master-Q19 Networks problem*"
=>
1221 "How to view files and folders in use by others"
9999 "Networks"
;

//Running Applications problem
0 "*Master-Q32 .DLL Files Appear in the HyperTerminal Folder*"
0 "*Master-Q19 Running Applications problem*"
=>
49 ".DLL Files appear in the HyperTerminal Folder"
9999 "Running Applications"
;

0 "*Master-Q32 <program name> caused an exception <number> in module*"
0 "*Master-Q19 Running Applications problem*"
=>
49 "Message: <program name> caused an exception <number> in module"
9999 "Running Applications"
;

0 "*Master-Q32 Closing, Installing, Moving, Removing Applications*"
0 "*Master-Q19 Running Applications problem*"
=>
49 "Closing, Installing, Moving, Removing Applications issues"
9999 "Running Applications"
;

0 "*Master-Q32 Computer Freezes*"
0 "*Master-Q19 Running Applications problem*"
=>
49 "Computer freezes (stops)"
9999 "Running Applications"
;

0 "*Master-Q32 Deleting Recycled Folder Does Not Seem to Work*"
0 "*Master-Q19 Running Applications problem*"
=>
49 "Deleting Recycled Folder Does Not Seem to Work"
9999 "Running Applications"
;

0 "*Master-Q32 Display*"
0 "*Master-Q19 Running Applications problem*"
=>
49 "Display issues"
9999 "Running Applications"
;

0 "*Master-Q32 Memory Problems*"
0 "*Master-Q19 Running Applications problem*"
=>
49 "Memory issues"
9999 "Running Applications"
;

0 "*Master-Q32 Operating System*"
0 "*Master-Q19 Running Applications problem*"
=>
49 "Operating System issues"
9999 "Running Applications"
;

0 "*Master-Q32 Problems Starting or Opening Programs*"
0 "*Master-Q19 Running Applications problem*"
=>
49 "Starting or Opening Programs issues"
9999 "Running Applications"
;

0 "*Master-Q32 Running MS-DOS-based applications*"
0 "*Master-Q19 Running Applications problem*"
=>
49 "Running MS-DOS-based software programs issues"
9999 "Running Applications"
;

0 "*Master-Q32 Windows 95 accessory applet does not start*"
0 "*Master-Q19 Running Applications problem*"
=>
49 "Windows 95 accessory applet does not start"
9999 "Running Applications"
;

0 "*Master-Q32 ERROR: Error When Editing Color Palette in Paint*"
0 "*Master-Q19 Running Applications problem*"
=>
49 "ERROR: Error When Editing Color Palette in Paint"
9999 "Running Applications"
;

0 "*Master-Q32 How to associate a program with an icon*"
0 "*Master-Q19 Running Applications problem*"
=>
49 "How to associate a program with an icon"
9999 "Running Applications"
;

0 "*Master-Q32 How to run an application*"
0 "*Master-Q19 Running Applications problem*"
=>
49 "How to run an application"
9999 "Running Applications"
;

0 "*Master-Q32 Deleting Recycled Folder Does Not Seem to *"
0 "*Master-Q19 Running Applications problem*"
=>
49 "Deleting Recycled Folder Does Not Seem to Work"
9999 "Running Applications"
;

0 "*Master-Q32 HOW TO: Associate a program with an icon*"
0 "*Master-Q19 Running Applications problem*"
=>
49 "How to associate a program with an icon"
9999 "Running Applications"
;

0 "*Master-Q32 HOW TO: Run an application*"
0 "*Master-Q19 Running Applications problem*"
=>
49 "How to run an application"
9999 "Running Applications"
;

// Where Is
0 "*Master-Q33 Connect As option to connect to network as a different user*"
0 "*Master-Q19 Where Is*"
=>
9 "Where is the Connect As option to connect to network as a different user"
9999 "Where Is"
;

0 "*Master-Q33 DiskCopy feature*"
0 "*Master-Q19 Where Is*"
=>
9 "Where is the DiskCopy feature"
9999 "Where Is"
;

0 "*Master-Q33 Shut-down Windows 95*"
0 "*Master-Q19 Where Is*"
=>
9"Shut-down Windows 95"
9999 "Where Is"
;

0 "*Master-Q33 System Monitor*"
0 "*Master-Q19 Where Is*"
=>
9 "System Monitor features"
9999 "Where Is"
;

0 "*Master-Q33 View list of installed applications*"
0 "*Master-Q19 Where Is*"
=>
9 "View a list of installed applications"
9999 "Where Is"
;

0 "*Master-Q33 Where are features/accessories that used to be in Windows 3.1x*"
0 "*Master-Q19 Where Is*"
=>
9 "Where are features/accessories that used to be in Windows 3.1 or 3.11"
9999 "Where Is"
;

0 "*Master-Q33 WinPopup*"
0 "*Master-Q19 Where Is*"
=>
9 "WinPopup features"
9999 "Where Is"
;

0 "*Master-Q33 Specific File Topics*"
0 "*Master-Q19 Where Is*"
=>
9 "Specific File Topics"
9999 "Where Is"
;

//Installation, setup or configuration problem
0 "*Master-Q34 Keyboard (Microsoft Natural)*"
0 "*Master-Q19 Installation, setup or configuration problem*"
=>
2018 "No Microsoft Natural Keyboard driver is included in Windows 95"
890 "Installation issues"
37 "Install new hardware devices"
36 "Installation and setup"
9999 "Installation And Startup"
;

0 "*Master-Q49 CD-ROM driver is not on the list of Windows 95 supported drivers*"
0 "*Master-Q34 CD-ROM drive*"
0 "*Master-Q19 Installation, setup or configuration problem*"
=>
2018 "CD-ROM driver is not on the list of Windows 95 supported drivers"
890 "Installation issues"
37 "Install new hardware devices"
36 "Installation and setup"
9999 "Installation And Startup"
;

0 "*Master-Q49 Second CD-ROM drive is not detected by Windows 95*"
0 "*Master-Q34 CD-ROM drive*"
0 "*Master-Q19 Installation, setup or configuration problem*"
=>
2018 "Second CD-ROM drive is not detected by Windows 95"
890 "Installation issues"
37 "Install new hardware devices"
36 "Installation and setup"
9999 "Installation And Startup"
;

0 "*Master-Q49 Setup does not recognize the correct SCSI CD-ROM drive*"
0 "*Master-Q34 CD-ROM drive*"
0 "*Master-Q19 Installation, setup or configuration problem*"
=>
2018 "Setup does not recognize the correct SCSI CD-ROM drive"
890 "Installation issues"
37 "Install new hardware devices"
36 "Installation and setup"
9999 "Installation And Startup"
;

0 "*Master-Q34 Mouse*"
0 "*Master-Q19 Installation, setup or configuration problem*"
=>
56 "Mouse issues"
3 "Keyboard or mouse issues"
2 "Customizing the Desktop issues"
9999 "Desktop/display"
;

// Print/Font
0 "*Master-Q41 Fonts*"
0 "*Master-Q19 Print/Font*"
=>
46 "Fonts"
9999 "Print/font"
;

//Multimedia problem
0 "*Master-Q42 Copying*"
0 "*Master-Q19 Multimedia problem*"
=>
42 "Copying issues"
9999 "Multimedia"
;

0 "*Master-Q42 Customizing and setup*"
0 "*Master-Q19 Multimedia problem*"
=>
42 "Customizing and setup issues"
9999 "Multimedia"
;

0 "*Master-Q42 No .WAV files on hard drive*"
0 "*Master-Q19 Multimedia problem*"
=>
42 "No .WAV files on hard drive"
9999 "Multimedia"
;

0 "*Master-Q42 Recording and editing*"
0 "*Master-Q19 Multimedia problem*"
=>
42 "Recording and editing issues"
9999 "Multimedia"
;

0 "*Master-Q42 Playing multimedia files*"
0 "*Master-Q19 Multimedia problem*"
=>
42 "Playing issues"
9999 "Multimedia"
;

0 "*Master-Q42 ERROR: A .WAV driver is not installed*"
0 "*Master-Q19 Multimedia problem*"
=>
42 "ERROR: A .WAV driver is not installed"
9999 "Multimedia"
;

0 "*Master-Q42 ERROR: MMSYSTEM262 There is a problem with your media device*"
0 "*Master-Q19 Multimedia problem*"
=>
42 "ERROR: Message: MMSYSTEM262 There is a problem with your media device"
9999 "Multimedia"
;

0 "*Master-Q42 How to link a multimedia file between documents*"
0 "*Master-Q19 Multimedia problem*"
=>
42 "How to link a multimedia file between documents"
9999 "Multimedia"
;

// Using MS-DOS
0 "*Master-Q44 Backup*"
0 "*Master-Q19 Using MS-DOS*"
=>
18 "Backing up files"
9999 "Using Ms-dos"
;

0 "*Master-Q44 Command-line usage*"
0 "*Master-Q19 Using MS-DOS*"
=>
18 "Command-line usage"
9999 "Using Ms-dos"
;

0 "*Master-Q44 Directories*"
0 "*Master-Q19 Using MS-DOS*"
=>
18 "Directories issues"
9999 "Using Ms-dos"
;

0 "*Master-Q44 DOS Help*"
0 "*Master-Q19 Using MS-DOS*"
=>
18 "DOS Help issues"
9999 "Using Ms-dos"
;

0 "*Master-Q44 DOS Programs and Versions*"
0 "*Master-Q19 Using MS-DOS*"
=>
18 "DOS Programs and Versions issues"
9999 "Using Ms-dos"
;

0 "*Master-Q44 EMM386 not loading*"
0 "*Master-Q19 Using MS-DOS*"
=>
18 "EMM386 not loading"
9999 "Using Ms-dos"
;

0 "*Master-Q44 How to change from DOS full screen to DOS window (or reverse)*"
0 "*Master-Q19 Using MS-DOS*"
=>
18 "How to change from a DOS full screen to DOS window (or reverse)"
9999 "Using Ms-dos"
;

0 "*Master-Q44 How to control the properties of a DOS command line session*"
0 "*Master-Q19 Using MS-DOS*"
=>
18 "How to control the properties for a DOS command line session"
9999 "Using Ms-dos"
;

0 "*Master-Q44 How to create a shortcut for a frequently used MS-DOS command*"
0 "*Master-Q19 Using MS-DOS*"
=>
18 "How to create shortcuts for frequently used MS-DOS commands"
9999 "Using Ms-dos"
;

0 "*Master-Q44 How to pause the execution of a command*"
0 "*Master-Q19 Using MS-DOS*"
=>
18 "How to pause the execution of a command"
9999 "Using Ms-dos"
;

//Communications problem
// Computer does not dial out
0 "*Master-Q45 Computer does not dial out*"
0 "*Master-Q22 Connection and dialing problems*"
0 "*Master-Q19 Fax or Modem Problem*"
=>
13 "Computer does not dial out"
12 "Connecting or dialing issues"
9999 "Communications"
;

0 "*Master-Q45 Modem hangs up after connecting successfully*"
0 "*Master-Q22 Connection and dialing problems*"
0 "*Master-Q19 Fax or Modem Problem*"
=>
13 "Modem hangs up after connecting successfully"
12 "Connecting or dialing issues"
9999 "Communications"
;

0 "*Master-Q45 Unable to dial an international call*"
0 "*Master-Q22 Connection and dialing problems*"
0 "*Master-Q19 Fax or Modem Problem*"
=>
13 "Unable to dial an international call"
12 "Connecting or dialing issues"
9999 "Communications"
;

0 "*Master-Q45 Using modem locks up programs or freezes the system*"
0 "*Master-Q22 Connection and dialing problems*"
0 "*Master-Q19 Fax or Modem Problem*"
=>
13 "When I use the modem it locks up programs or freezes the computer"
12 "Connecting or dialing issues"
9999 "Communications"
;

0 "*Master-Q45 Modem connects at a lower speed than capable of*"
0 "*Master-Q22 Connection and dialing problems*"
0 "*Master-Q19 Fax or Modem Problem*"
=>
13 "Modem connects at a lower speed than it is capable of"
12 "Connecting or dialing issues"
9999 "Communications"
;

0 "*Master-Q45 Connection is slow*"
0 "*Master-Q22 Connection and dialing problems*"
0 "*Master-Q19 Fax or Modem Problem*"
=>
13 "Connection is slow"
12 "Connecting or dialing issues"
9999 "Communications"
;

0 "*Master-Q45 Phone Dialer*"
0 "*Master-Q22 Connection and dialing problems*"
0 "*Master-Q19 Fax or Modem Problem*"
=>
13 "Phone Dialer issues"
12 "Connecting or dialing issues"
9999 "Communications"
;

0 "*Master-Q45 How to dial the phone*"
0 "*Master-Q22 Connection and dialing problems*"
0 "*Master-Q19 Fax or Modem Problem*"
=>
13 "How to dial the phone"
12 "Connecting or dialing issues"
9999 "Communications"
;

0 "*Master-Q45 How to use AT commands in HyperTerminal*"
0 "*Master-Q22 Connection and dialing problems*"
0 "*Master-Q19 Fax or Modem Problem*"
=>
13 "How to use AT commands in HyperTerminal"
12 "Connecting or dialing issues"
9999 "Communications"
;

0 "*Master-Q22 Fax*"
0 "*Master-Q19 Fax or Modem Problem*"
=>
12 "Faxing issues"
9999 "Communications"
;

0 "*Master-Q22 File transfers*"
0 "*Master-Q19 Fax or Modem Problem*"
=>
12 "Tranferring files issues"
9999 "Communications"
;

0 "*Master-Q22 Modem setup*"
0 "*Master-Q19 Fax or Modem Problem*"
=>
12 "Modem setup issues"
9999 "Communications"
;

0 "*Master-Q22 Viewing .DLL Files in the HyperTerminal Folder*"
0 "*Master-Q19 Fax or Modem Problem*"
=>
12 "View .DLL Files in the HyperTerminal Folder"
9999 "Communications"
;

0 "*Master-Q22 How to use HyperTerminal*"
0 "*Master-Q19 Fax or Modem Problem*"
=>
12 "How to using HyperTerminal issues"
9999 "Communications"
;

//memory problem
0 "*Master-Q35 Other memory problem*"
0 "*Master-Q19 Memory problem*"
=>
49 "Memory issues"
9999 "Running Applications"
;

//mail
0 "*Master-Q46 Mail*"
0 "*Master-Q19 Mail*"
=>
12 "Mail issues"
9999 "Communications"
;

//floppy drive
0 "*Master-Q8 Disk utilities*"
0 "*Master-Q19 Floppy disk drive problem*"
=>
21 "Disk utilities issues"
9999 "Disk Management"
;

0 "*Master-Q8 Long filenames and renaming files*"
0 "*Master-Q19 Floppy disk drive problem*"
=>
26 "Long filenames and renaming files issues"
9999 "File Management"
;

0 "*Master-Q8 Move, copy and backup files*"
0 "*Master-Q19 Floppy disk drive problem*"
=>
26 "Move, copy and backup files issues"
9999 "File Management"
;

0 "*Master-Q8 Search for files*"
0 "*Master-Q19 Floppy disk drive problem*"
=>
26 "Search for files issues"
9999 "File Management"
;

0 "*Master-Q8 View file lists or directories*"
0 "*Master-Q19 Floppy disk drive problem*"
=>
26 "View file lists or directories issues"
9999 "File Management"
;

0 "*Master-Q8 ERROR: <FILENAME>: This filename is not valid*"
0 "*Master-Q19 Floppy disk drive problem*"
=>
26 "ERROR: Message: <FILENAME>: This filename is not valid"
9999 "File Management"
;

0 "*Master-Q8 ERROR: Cannot rename (or find) specified file*"
0 "*Master-Q19 Floppy disk drive problem*"
=>
26 "ERROR: Cannot rename (or find) specified file"
9999 "File Management"
;

0 "*Master-Q8 ERROR: Error when creating a file or subdirectory in a root directory*"
0 "*Master-Q19 Floppy disk drive problem*"
=>
26 "ERROR: Error when creating a file or subdirectory in a root directory"
9999 "File Management"
;

0 "*Master-Q8 How to check files and folders for errors*"
0 "*Master-Q19 Floppy disk drive problem*"
=>
26 "How to check files and folders for errors"
9999 "File Management"
;

0 "*Master-Q8 Drives*"
0 "*Master-Q19 Floppy disk drive problem*"
=>
21 "Drives issues"
9999 "Disk Management"
;

0 "*Master-Q8 Disk space and memory*"
0 "*Master-Q19 Floppy disk drive problem*"
=>
21 "Disk space and memory issues"
9999 "Disk Management"
;

0 "*Master-Q8 Diskettes*"
0 "*Master-Q19 Floppy disk drive problem*"
=>
21 "Diskette issues"
9999 "Disk Management"
;

0 "*Master-Q8 Disk utilities*"
0 "*Master-Q19 Floppy disk drive problem*"
=>
21 "Disk utilities issues"
9999 "Disk Management"
;

0 "*Master-Q8 How to create a startup diskette*"
0 "*Master-Q19 Floppy disk drive problem*"
=>
21 "How to create a startup diskette"
9999 "Disk Management"
;

0 "*Master-Q8 How to disable the confirmation prompt when deleting a file*"
0 "*Master-Q19 Floppy disk drive problem*"
=>
21 "How to disable the confirmation prompt when deleting a file"
9999 "Disk Management"
;

0 "*Master-Q8 How to label a disk or diskette*"
0 "*Master-Q19 Floppy disk drive problem*"
=>
21 "How to label a disk or diskette"
9999 "Disk Management"
;