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Text File  |  2007-04-19  |  4KB  |  92 lines
  1. AVPMCA Case Studies                                                                                               MG02     Alternative Entrance & Exit Strategies
  2. Byron Farquer
  3.  
  4. MG03     SOS: Jumpstart a Stagnant Practice
  5. Denise Tumblin                                                                                                                    
  6.  
  7. Client Focus                                                                                                                                                                                                                                                                                                                             MG04     Maximizing Your Communication with Clients: How We Say It Matters, Part I
  8. Ernie Ward
  9.  
  10. MG05     Maximizing Your Communication with Clients: How We Say It Matters, Part II
  11. Ernie Ward
  12.  
  13. MG06     Owning the First Impression: Creating a Welcoming Reception Experience for                   Your Clients
  14. Ernie Ward
  15.  
  16. MG07     Leaving Work On Time: Strategies to Keep Your Appointment Schedule On                          Track & You Out On Time
  17. Ernie Ward
  18.  
  19. MG08     The Medical History: Getting the Most Out of Your Clients
  20. Ernie Ward
  21.  
  22. MG09     Dealing With the Dirty: How to Handle the Most Common Unpleasant Client         Comments
  23. Ernie Ward
  24.  
  25. MG10     It Starts With a Client Centered Vision
  26. Tracy Dowdy
  27.  
  28. MG11     Creating Raving Fans with Your Clients
  29. Tracy Dowdy
  30.  
  31. MG12     Set Client Service Standards with Your Team, Part I
  32. Tracy Dowdy
  33.  
  34. MG13     Set Client Service Standards with Your Team, Part II
  35. Tracy Dowdy
  36.  
  37. MG14     Strong Client Communication Tools
  38. Tracy Dowdy
  39.  
  40. MG15     Client Service Meetings Are the Key
  41. Tracy Dowdy
  42.  
  43. Evening Session                                                                                                                                                                                                                                                                                                                 MG16     Strategic Thinking for Competitive Advantage: From Innovation to Execution
  44. Kerry Plemmons
  45.  
  46.                                                                                                                                                                                   Fundamental Management                                                                                                                                                                                                                                                                                                                    MG17     Recruiting the Right People Every Time
  47. Tracy Dowdy
  48.  
  49. MG18     Employee Orientation: Do You Do It?
  50. Tracy Dowdy
  51.  
  52. MG19     Healthcare Team Training for Success
  53. Tracy Dowdy
  54.  
  55. MG20     Are You Losing Them as Fast as You Are Hiring Them?
  56. Tracy Dowdy
  57.  
  58. MG21     Meetings: Are They Productive?
  59. Tracy Dowdy
  60.  
  61. MG22     Employee Discipline Is Necessary
  62. Tracy Dowdy
  63.  
  64.                                                                                                                                                                             Nuts & Bolts                                                                                                                                                                                                                                                                                                                                         MG23     A Top Ten List of Ideas for Practice
  65. Susan Schmidt
  66.  
  67. MG24     Informed Consent: ItΓÇÖs the Consent, Not the Form
  68. John Scott
  69.  
  70. MG25     Proposed Legislation Affecting Veterinary Medicine: Good or Bad?
  71. John Scott
  72.  
  73. MG26     How to Avoid Malpractice Claims
  74. John Scott
  75.  
  76. MG27     Veterinary Medical Records: DoΓÇÖs & DonΓÇÖts, Part I
  77. John Scott
  78.  
  79. MG28     Veterinary Medical Records: DoΓÇÖs & DonΓÇÖts, Part II
  80. John Scott
  81.  
  82. MG29     A Malpractice Claim Has Been Filed Against You: Now What?
  83. John Scott
  84.  
  85. MG30     Creating an "Experience" for Your Clients
  86. Dan McQuiston
  87.  
  88. MG31     Developing a Gold-Standard Service Organization, Part I
  89. Dan McQuiston
  90.  
  91. MG32     Developing a Gold-Standard Service Organization, Part II
  92.             Dan McQuiston