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  1.  
  2.  
  3.                         The Public (Software) Library
  4.                                 P.O.Box 35705
  5.                            Houston, TX 77235-5705
  6.                                (713) 721-6104
  7.  
  8.  
  9.                              Program Report Form
  10.  
  11.  
  12.  
  13.          Your Name: ________________________    Date: ______________
  14.  
  15.          Address: __________________________________________________
  16.                   __________________________________________________
  17.                   __________________________________________________
  18.  
  19.          Program Name: _____________________  Disk ID: _____________
  20.  
  21.  
  22.          Bugs, Suggestions & Comments:
  23.  
  24.          (Please be as specific as possible about bugs. If we cannot
  25.              duplicate your problem, we cannot help get it fixed.
  26.            Please read the program's documentation carefully first.)
  27.          ____________________________________________________________
  28.          ____________________________________________________________
  29.          ____________________________________________________________
  30.          ____________________________________________________________
  31.          ____________________________________________________________
  32.          ____________________________________________________________
  33.          ____________________________________________________________
  34.          ____________________________________________________________
  35.          ____________________________________________________________
  36.          ____________________________________________________________
  37.          ____________________________________________________________
  38.          ____________________________________________________________
  39.          ____________________________________________________________
  40.          ____________________________________________________________
  41.  
  42.          System Configuration:
  43.          Computer: ____________________  Amount of memory: __________
  44.          Video Card: IBM-Mono/CGA/EGA/Herc/Other: ___________________
  45.          Type of Monitor: IBM-Mono/Color/Composite/Other: ___________
  46.          Printer: _____________________  Hard disk? Y/N__  DOS: _____
  47.          Number of floppies: __________  Other: _____________________
  48.  
  49.          Resident Utilities Used: ___________________________________
  50.          ____________________________________________________________
  51.          ____________________________________________________________
  52.  
  53.          By reporting any bugs, you can help us prevent the spread of
  54.          non-working software. While we try to test every program, it
  55.          is not possible to give each program the in-depth usage that
  56.          reveals the most bugs. Although we will do everything in our
  57.          power to see that all bugs are fixed,  we do not warrant any
  58.          of these programs to be bug-free.
  59.  
  60.                                         - The Public Software Library
  61.  
  62.  
  63.  
  64.  
  65.  
  66.  
  67.  
  68.  
  69.                          The Public (Software) Library
  70.                            Common Problems/Solutions
  71.  
  72.  
  73.       If this:                       Try this:
  74.       -------------------------      ------------------------------------
  75.       Error msg.:  "Bad command      This is not a program error or disk
  76.         or file name".               error. Check to make sure what you
  77.                                      typed at the DOS prompt is an actual
  78.                                      file name with a COM, EXE or BAT
  79.                                      extension. Nothing else will run.
  80.  
  81.       Get error during DISKCOPY      If you were copying A: to B:, try it
  82.                                      B: to A:.  If you still get an error
  83.                                      the bad sector may not have any data
  84.                                      on it. Try copying the files onto
  85.                                      another formatted disk using:
  86.                                      COPY *.*  (See COPY in DOS manual)
  87.                                      and then reformat the original disk.
  88.                                      If that doesn't work, try turning the
  89.                                      disk to see if the jacket has been
  90.                                      crushed. If the disk does not turn
  91.                                      freely, draw the edges of the disk
  92.                                      across a sharp edge, such as the edge
  93.                                      of a desk:
  94.                                                        /\
  95.                                                 /    /    \         /
  96.                                               /     <   O  >      /
  97.                                             /        \    /     /
  98.                                           /------------\/-----/
  99.                                           |                   |
  100.                                           |                   |
  101.  
  102.       Program locks up machine       (1) If you have an IBM monochrome
  103.       as soon as run.                monitor, you cannot run programs
  104.                                      that use graphics. (2) If you have
  105.                                      other utilities resident in memory,
  106.                                      try booting up a plain DOS disk
  107.                                      without them. (3) If you have a one-
  108.                                      color monitor, you may not be seeing
  109.                                      instructions written on the screen
  110.                                      that are written in color. Read the
  111.                                      documentation.
  112.  
  113.       Program locks up after it      May be an undiscovered program bug.
  114.       has been running ok for a      If you can start over from the original
  115.       while.                         disk and duplicate the problem, please
  116.                                      report the steps to us and/or to the
  117.                                      author using the form above.
  118.  
  119.       Program asks for a file        99% of the time, this problem occurs
  120.       that is not on the disk.       because the user has not read in the
  121.                                      documentation about how to start up the
  122.                                      program or about extra files only sent
  123.                                      to people who register with the author.
  124.  
  125.       Program or file names shown    The actual file name may be a little
  126.       in the docuementation are      different, such as the practice of
  127.       not on the disk.               putting the version number in the file
  128.                                      name (eg: SDIR26.COM is SDIR ver. 2.6).
  129.                                      Files may be combined into an ARC file.
  130.                                      Use ARC or ARCE (from the "BBS/Library
  131.                                      Tools Disk #1") to extract the files.
  132.  
  133.       Program has a bug in it or     Report the bug using this form to the
  134.       does not work the way the      author and/or to us. The author is best
  135.       documentation says it should.  able to help you, but we would like to
  136.                                      know about any bugs too.
  137.  
  138.       Can't get the program to run.  Read the documentation.
  139.  
  140.  
  141.  
  142.                          Copyr. 1986 Nelson Ford
  143.