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Text File | 1993-02-10 | 21.5 KB | 442 lines

Solve-It, Inc. presents ╔═════════════════════════════════════════╗ ║ SILVERNET Commercial Network Services ║ ╚═════════════════════════════════════════╝ 13891 N.Kendall Drive,Suite #3 Miami,Fl 33186 Voice (305) 382-7499 BBS (305) 385-1743 Online Services for the Nation at reasonable prices ┌─────────────────────────────────┐ ┌────────┘SILVERNET POLICIES AND PROCEDURES└──────┐ │ Rights and Responsibilities of SilverNet Members│ └─────────────────────────────────────────────────┘ At times throughout this text, the various coordinators etc. will be referred to by their title initials. These initials are as follows LN - Local Node AH - Area Hub RC - Regional Coordinator NC - National Coordinator I. Local Nodes ALL Local Node Numbers will be assigned by the Regional Coordinator with immediate forwarding of signed application to NC for final approval and filing. 1. Responsibilities a. Prompt Collection and Distribution of Funds It is the Local Node's responsibility to maintain a timely and efficient collection of all payments which pertain to SilverNet. These funds shall be promptly distributed to their proper RC as is outlined in the enclosed document SILVER.PAY. Failure to do so is deemed grounds for suspension and/or deletion from any and all SilverNet functions and activities. b. Prompt Collection and Distribution of Silvernet Data. It is the Local Node's responsibility to poll and send and collect silvernet data to its respective area or regional hub at the preestablished times scheduled for that area on a daily basis. This daily distribution of data affords our customers immediate access to markets unlike any other advertising media.. c. Usage of Handles and Real Names SilverNet does not recognize the usage of handles within the Network Message Areas. A message can be signed with a handle but the originating FROM line must be a real name. All local SysOps must be sure their respective BBS has all SilverNet Areas configured to accept only REAL names. If a user has logged onto the local SysOp's BBS using a handle and the local SysOp is aware of this, the local SysOp must use whatever means are necessary to lock said user out of posting any messages within the SilverNet Areas. d. Msgs of Discriminatory, Inflammatory, and Morally Offensive Nature To protect the interests of all within the Network, No messages shall be distributed which can be in any way construed as discriminatory, personally inflammatory, or moral offensive. This is not to say these subjects cannot be discussed, only that these matters cannot be director towards any other person or group of persons. e. Solicitation of Business It is the LN's responsibility to solicit new business from their repective assigned areas. Each LN can solicit new business from outside their areas as well. Each LN must display the availability of silvernet services in a prominent position on his BBS to make his users aware of the availability of the service and its benefits. f. Downtime If any LN is planning an extended downtime of their BBS for any reason, they shall give a minimum of 24 hours notice to their AH. Due to the volatile nature of most BBS software, if a LN plans on leaving the BBS running in an untended node for more than 72 hours, they shall notify their AH. Failure to poll the responsible Hub for upload or download of silvernet data without proper explanation can be cause for suspension or deletion from Silvernet functions and activities. g. Suspension of Silvernet Activities Upon suspension or termination of participation in the silvernet network the Local Node must immediately make final payment of all revenue due to Silvernet and immediately cease the use of the Silvernet name and data in any of its activities. h. It is hereby understood and agreed that a Local Nodes is an Individual Marketing contractor for the sale of Silvernet services and is in no way employed by or an employee of Solve-It, inc, or Silvernet and is responsible for his/her own taxes and other expenses as with any other self-employed person. 2. Rights a. Appeal of Hub's Decisions It is always within the local Nodes Rights to challenge or otherwise appeal any decison of their respective Hub. This challenge must first be presented to the local SysOp's Hub. If the Hub does not satisfy the local SysOp's challenge, then it is within the local SysOp's rights to appeal to the RC. While any Hub's decision is being appealed by a local SysOp, the Hub's decision shall be in effect. The National Coordinator may review Regional Hub decisions under special appeals but except for special circumstances the Regional Hub decision will stand. b. Right of Participation Unless a local SysOp is suspended or deleted, any and all pertinent areas of SilverNet shall be made available by that Local SysOp's Hub. c. Right to Fair and Expediant Hearing It is within the rights of each and every LN to expect and receive prompt and fair treatment pertaining to any Appeal made to the RC. Any appeal made to the RC will be decided upon within a two week period and the LN will be notified of decision via phone, U.S. Mail, or Electronic Mail. II. Area Hubs (AH) ALL Area Hub Node Numbers will be assigned by the Regional Coordinator with immediate forwarding of signed application to NC for final approval and filing. 1. Responsibilities a. Solicitation of Nodes and Business In the best interest of all levels of those involved with SilverNet each AH is expected to use whatever means are necessary to announce the availability of SilverNet throughout their respective areas. Each AH is also expected to solicit business within their respective Area. Failure of an Area Hub to generate business in proportion to other Area Hubs can be reason for reassignment of Hub status to a new node. The continued success of SilverNet depends on the above and without SilverNet network the opportunity of national advertising capability and services would not be available. b. Availability of all EchoAreas and Functions Within SilverNet The AH will at all times make all pertinent area and functions within SilverNet available to all LN's assigned beneath them and make available Region defined polling times for both upload and download of silvernet data to both Local Nodes and to the Regional Node. As the Area Hub is key to the functioning of that specific area the inability to provide for polling services for any timeframe must immediately be communicated to the Regional Hub for temporary reassignment of Hub functions to another node...Failure to properly perform these functions and failure of notification when leaving system unattended for any period of time can be cause for termination and reassignment of Hub status.. c. Prompt Collection and Distribution of Funds It is the Area Hubs responsibility to maintain a timely and efficient collection of all payments which pertain to SilverNet. These funds shall be promptly distributed to their proper RC as is outlined in the enclosed document SILVER.PAY. Failure to do so is deemed grounds for suspension and/or deletion from any and all SilverNet functions and activities. c. Conformation to SilverNet Policies Not only is it the AH's responsibility to maintain complete and total conformation of all rules and regulations pertaining to SilverNet, it is the AH's responsibility to be sure all LN's do the same. d. Downtime The AH shall notify their repective RC of planned Downtime. If downtime will exceed 24 hours, the RC will temporarily assign the Area to another SysOp. IMPORTANT - IF A AH MISSES PICKING UP 2 CONSECUTIVE MAIL PACKAGES WITHOUT PRIOR NOTIFICATION TO THEIR RC, THEIR RC WILL REASSIGN THEIR AREA TO ANOTHER CONSENTING SYSOP. THE AREA WILL REMAIN WITH THE TEMPORARY SYSOP UNTIL A SATISFACTORY EXPLANATION CAN BE OBTAINED BY THE RC. e. Suspension of Silvernet Activities Upon suspension or termination of participation in the silvernet network the Area Hub must immediately make final payment of all revenue due to Silvernet and immediately cease the use of the Silvernet name and data in any of its activities. The area hub agrees not to use the contents and information learned in silvernet to aid an existing competing network or establish a new competing network. f. It is hereby understood and agreed that an Area Hub is an Individual Marketing contractor for the sale of Silvernet services and is in no way employed by or an employee of Solve-It, inc, or Silvernet and is responsible for his/her own taxes and other expenses as with any other self-employed person. 2. Rights a. Suspension/Deletion of LN It is within the AH's rights to suspend or delete any LN assigned to it. If the LN does appeal the AH's decision then as per item I.2.a above, the AH's decision will remain in effect until a final determination can be made by the RC. The AH can appeal any RC's decision directly to first the RC and then the NC. If RC is not first notified of appeal, then NC will not involve themselves. The RC's decision will remain in effect until a final determination can be made by the NC. All suspensions and deletions will be promptly forwarded to NC for proper updating and filing of node data. b. Right of Participation It is within the rights of each AH to participate in any and all pertinent areas of SilverNet. c. Right to Fair and Expediant Hearing It is within the rights of each and every AH to expect and receive prompt and fair treatment pertaining to any Appeal made to the NC. Any appeal made to the NC will be decided upon within a two week period and the AH will be notified of decision via phone, U.S. Mail, or Electronic Mail. d. It is within the rights of the AH to develop as well as dictate policy for their respective area as long as this policy in no way conflicts or detracts from the Regional or the National Policy and follows all legal guidelines of the area. III. Regional Coordinator 1. Responsibilities In addition to the pertinent responsibilities listed above, each RC will do the following a. Solicitation of Nodes and Business In the best interest of all levels of those involved with SilverNet each RC is expected to use whatever means are necessary to announce, the the availability of SilverNet throughout their respective areas. Each RC is also expected to solicit business within their respective Area. Failure of an Regional Coordinator to generate business in proportion to other Area Hubs can be reason for reassignment of Hub status to a new node. The continued success of SilverNet depends on the above and without SilverNet network the opportunity of national advertising capability and services would not be available. a. Collection and Distribution of SilverNet Funds It is each RC's responsibility to collect all funds due SilverNet from each LN and AH assigned below it. It is the RC's duty to provide prompt payment of said funds to the NC on a schedule of payment determined by the NC and to provide commission payment to all Area Hubs under the established pay rates(see Silver.pay). b. Conformation to SilverNet Policies and Procedures Each RC is expected to conform to all policies and procedures pertaining to SilverNet. The RC is at all times held accountable not only for the AH's assigned to it but also each and every individual LN in its region. It is hoped SilverNet will be self policing but in the event it is not, it is up to the RC to assure the smooth running of all nodes, hubs, and points within their region. In the case of any issues arising out of conduct and policy The National Coordinator will make final determination of hub status. c. Assigning of Node Numbers Given that a requesting SysOp meets the standards and requirements of SilverNet, it is each RC's responsibility to promptly issue a Node number to the requesting SysOp within seven (7) days. It is the RC's reponsibility to send a signed copy of the Node agreement to the NC for filing and updating of node information. d. Downtime The RC shall notify the NC of planned Downtime. If downtime will exceed 24 hours, the NC will temporarily assign the region to another SysOp. IMPORTANT - IF A RC MISSES PICKING UP 2 CONSECUTIVE MAIL PACKAGES WITHOUT PRIOR NOTIFICATION TO THE NC, THE NC WILL REASSIGN THEIR REGION TO ANOTHER CONSENTING SYSOP. THE REGION WILL REMAIN WITH THE TEMPORARY SYSOP UNTIL A SATISFACTORY EXPLANATION CAN BE OBTAINED BY THE NC. e. Each RC will assign a mail-time for the AH's and those Local Nodes for which there is no area hub. The RC will be responsible for sending all data received from Area Hubs(or Local Nodes) to the National Coordinator for consolidation and for downloading all data from the National Hub for distribution to the Area Hubs and Local Nodes. It is the responsibility of each RC to daily send all silvernet data both local and national to the NC on a scheduled upload poll and to download all national and regional ads from the NC on a scheduled download poll. Depending on the traffic this polling may occur once per day for uploads and downloads or may occur several times per day if traffic warrants, in order to provide all customers immediate availability of their ads.. f. Suspension of Silvernet Activities Upon suspension or termination of participation in the silvernet network the Regional Coord. must immediately make final payment of all revenue due to Silvernet and immediately cease the use of the Silvernet name and data in any of its activities. The Regional coordinator agrees not to use the contents and information learned in silvernet to aid an existing competing network or establish a new competing network. g. It is hereby understood and agreed that a Regional Coordinator is an Individual Marketing contractor for the sale of Silvernet services and is in no way employed by or an employee of Solve-It, inc, or Silvernet and is responsible for his/her own taxes and other expenses as with any other self-employed person. 2. Rights a. It is within the rights of all RC to suspend or delete any BBS in its region as long as such action in no way conflicts with National Policy. This includes AH's as well as LN's. All deletions and suspensions will be netmailed to the National Coordinator for filing and updating of node status information. b. It is within the rights of each RC to develop and dictate policy to be enforced within their region as long as it in no way conflicts with the National Policy. c. It is within the rights of the RC to expect their region to be a protected Region with no assigning of Node Numbers and no breaking up of their Region without their consent. d. An RC does have the right to the protection of infringement of their region from other RC's. This pertains to both Nodes as well as income generation from all aspects of SilverNet. The exception to this rule would be - if a RC (or assigned LN or AH) develops an account with a national organization which has offices within another Region. The RC of the Region in which the office(s) are contained will retain all overides from this account but the RC from the Region from which the ad originates will retain the other commissions. IV. National Coordinator Solve-It, Inc. is the originator and developer of the Silvernet Commercial Services Network and maintains all rights of said network and to the status of National Coordinator. 1. Responsibilities a. Solicitation of Nodes and Business The National Coordinator is responsible for coordinating the efforts of the Regional Coordinators to ensure a high level of awareness of the Silvernet On-line Network within each of the regions and nationally. This will involve the sharing of marketing ideas and techniques, the sharing of the best techniques for advertising the system and for developing press releases,brochures, and other advertising material to ensure the continued success of the system as a whole. The National Coordinator will also research,develop and implement new services to fit into and increase the diversity of the Silvernet Online Services Network. a. Assigning of Node Numbers NC will collect all new node numbers and copies of registration agreements from Regional Coordinators for filing.. NC will be responsible for compiling and maintaining the Silvernet nodelist and ensuring all new nodes are assigned within 7 days of receipt. a. Collection and Distribution of SilverNet Funds It is the NC's responsibility to ensure by any means needed that all funds are properly collected and redistributed based on current pay schedules and percentages to all nodes and Hubs and that any breach in collections and distributions is promptly corrected. b. Conformation to SilverNet Policies and Procedures It is the National Coordinators responsibility to ensure that each RC properly implements and enforces all Silvernet Policies and procedures in its Region and that each RC assures the smooth running of all nodes, hubs and points within his system. NC will be the final point of appeal for all node issues and appeals as outlined above. c. Assigning of Regional Sites. Given that a SysOp meets the standards and requirements of SilverNet, it is the NC's responsibility to assign Regional Hub Status and to ensure that each regional Hub works towards the development and profitability of Silvernet in his region. d. Distribution of Silvernet Data. The NC will consolidate all silvernet data from each of the Regional Hubs at the established daily polling times.. The NC will make this data available to all Region Hubs for download and redistribution at established daily poll times. IF for any reason the NC is unable to meet any polling requirements NC will delegate such responsibility to one of the Regional Hubs for the time required or make suitable alternative arrangements so that no polling schedule is missed... 2. Rights a. It is within the rights of NC to develop and dictate national Silvernet Policy to ensure profitable and smooth operation of Silvernet as a whole. b. It is within the rights of NC to suspend or delete any Regional Hub which does not follow and enforce national Silvernet Policy and to reassign such Hub status. c. It is within the rights of NC to request the RC to suspend or delete any Node which does not follow and enforce national Silvernet Policy.RC has the right to appeal such request with written explanation within 7 days. All advertisements posted on the Silvernet network become the property of Silvernet and may not be distributed in any other commercial form without the express consent and agreement with the National Coordinator.. All nodes must carry at minimum the Required Silvernet message areas. ..those areas specific to silvernet business must be defined as private viewable by silvernet nodes only. All nodes must provide full access to Area Hub, Regional Hub, and National Coordinator. Those becoming members of SilverNet have read and agree to abide by all of the above.