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  1. Created On : Feb  5 2013  9:19AM
  2. Service Order : 100000 To 999999 
  3. Service Order Date : 20/01/2013 To 05/02/2013
  4. Franchisee Code : M25ZRB To M25ZRB
  5. Report Name : Summary Report(Franchisee wise)
  6.  
  7. Area : W07  
  8. Franchisee : M25ZRB / OM ENTERPRISES                     
  9. +----------------------------------------------------------------------------------------------------------------------------------------+
  10. |             |8 hours     |16 hours    |24 hours    |48 hours    |72 hours    |96 hours    |120 hours   |>120 hours  |Avg.response time |
  11. |             |            |            |            |            |            |            |            |            |for updated orders|
  12. |             |------------+------------+------------+------------+------------+------------+------------+------------+------------------|
  13. |             |No.   | %   |No.   | %   |No.   | %   | No.  | %   | No.  | %   | No.  | %   | No.  | %   | No.  | %   |                  |
  14. |-------------+------+-----+------+-----+------+-----+------+-----+------+-----+------+-----+------+-----+------+-----+------------------|
  15. |First        |101   |41.1 |55    |22.4 |88    |35.8 |2     |0.8  |0     |0.0  |0     |0.0  |0     |0.0  |0     |0.0  |11 Hrs 43.0 Mts   |
  16. |Response     |      |     |      |     |      |     |      |     |      |     |      |     |      |     |      |     |                  |
  17. |-------------+------+-----+------+-----+------+-----+------+-----+------+-----+------+-----+------+-----+------+-----+------------------|
  18. |Completed    |99    |40.2 |48    |19.5 |96    |39.0 |3     |1.2  |0     |0.0  |0     |0.0  |0     |0.0  |0     |0.0  |12 Hrs 38.0 Mts   |
  19. |Response     |      |     |      |     |      |     |      |     |      |     |      |     |      |     |      |     |                  |
  20. |-------------+------+-----+------+-----+------+-----+------+-----+------+-----+------+-----+------+-----+------+-----+------------------|
  21. |Pending      |0     |0.0  |1     |4.5  |10    |45.5 |7     |31.8 |4     |18.2 |0     |0.0  |0     |0.0  |0     |0.0  |31 Hrs 56.0 Mts   |
  22. |Calls        |      |     |      |     |      |     |      |     |      |     |      |     |      |     |      |     |                  |
  23. |-------------+------+-----+------+-----+------+-----+------+-----+------+-----+------+-----+------+-----+------+-----+------------------|
  24. Total no of calls for FVT/CVT: 246   
  25. Total no of pending calls    : 22    
  26.  
  27.