Date : 18/02/2010 10:50:39 Print Costed Calls Report
Service Order Reported Date Costed Date Call Centre Updation Date Customer Name Telephone Res Mobile Number Frch Code Franchisee Name Overall Service exp Technician exp Technician Visit Technician Soft Skills Technician Visit Date Technician Visit Time Technical Knowledge of Technician Pay the Technician Amount Disposition Action to be taken Agent Login Customer Conversation
820909 =T("01/02/2010") =T("05/02/2010") =T("05/02/2010") PRO. R N SRIVASTAVA 2570814 9450547160 42SDSL S P CUSTOMER CARE GOOD GOOD YES GOOD =T("02/03/2010") 1300 GOOD NO SURVEY COMPLETED NA cobmccfa CUST SATIS NO SUGG
820912 =T("01/02/2010") =T("03/02/2010") =T("05/02/2010") RAM LAL SINGH 2363077 42SDSL S P CUSTOMER CARE =T("") BUSY TONE NA cobmccfa BUSY TONE
820920 =T("01/02/2010") =T("05/02/2010") =T("05/02/2010") PROF. AK RAY 9415898856 9415898856 42SDSL S P CUSTOMER CARE GOOD GOOD YES GOOD =T("02/03/2010") 2020 GOOD NO SURVEY COMPLETED NA cobmccfa CUST SATIS NO SUGG
821065 =T("02/02/2010") =T("04/02/2010") =T("05/02/2010") ISTIYAK AHMAD (KHAN SAHAB SKIN WALE) 9935350404 9935350404 42SDSL S P CUSTOMER CARE GOOD GOOD YES GOOD =T("02/03/2010") 1900 GOOD NO SURVEY COMPLETED NA cobmccfa CUST SATIS NO SUGG
821405 =T("04/02/2010") =T("06/02/2010") =T("08/02/2010") JAGDAMBA PRASAD MISHRA 9889650165 9889650165 42SDSL S P CUSTOMER CARE =T("") BUSY TONE NA COBMCCGA BUSY TONE
821504 =T("05/02/2010") =T("05/02/2010") =T("05/02/2010") RAJESHWAR SINGH(NETA JI) 9839485081 9454348943 42SDSL S P CUSTOMER CARE GOOD GOOD YES GOOD =T("02/05/2010") 1200 GOOD NO SURVEY COMPLETED NA cobmccfa CUST SATIS NO SUGG
821536 =T("05/02/2010") =T("10/02/2010") =T("11/02/2010") KAVITA KHANNA 9532851789 9532851789 42SDSL S P CUSTOMER CARE =T("") BUSY TONE NA COBMCCFA BUSY TONE
821536 =T("05/02/2010") =T("10/02/2010") =T("04/02/2010") KAVITA KHANNA 9532851789 9532851789 42SDSL S P CUSTOMER CARE VERYGOOD VERYGOOD YES VERYGOOD =T("02/03/2010") 1400 VERYGOOD NO SURVEY COMPLETED na cobmccga cust is satis no sugg
821668 =T("06/02/2010") =T("09/02/2010") =T("11/02/2010") ADITYA GUPTA 9198432536 9198432536 42SDSL S P CUSTOMER CARE GOOD GOOD YES GOOD =T("02/09/2010") 1200 GOOD NO SURVEY COMPLETED NA COBMCCFA CUST SATIS NO SUGG
822469 =T("10/02/2010") =T("12/02/2010") =T("15/02/2010") ARUN KUMAR 9918435979 9918435979 42SDSL S P CUSTOMER CARE VERYGOOD VERYGOOD YES VERYGOOD =T("02/12/2010") 1200 VERYGOOD NO SURVEY COMPLETED NA cobmccga cust is satis no sugg
822481 =T("10/02/2010") =T("15/02/2010") =T("15/02/2010") LAXMAN PRASAAD MAURYA 9336582468 9336582468 42SDSL S P CUSTOMER CARE VERYGOOD VERYGOOD YES VERYGOOD =T("") VERYGOOD NO SURVEY COMPLETED NA cobmccga CUST IS SATIS NO SUGG
822482 =T("10/02/2010") =T("15/02/2010") =T("15/02/2010") CHETALI ROY 9936178805 9936178805 42SDSL S P CUSTOMER CARE VERYGOOD VERYGOOD YES VERYGOOD =T("") VERYGOOD NO SURVEY COMPLETED NA cobmccga cust is satis no sugg
822880 =T("13/02/2010") =T("15/02/2010") =T("15/02/2010") B CHATTERJI 9918301428 9918301428 42SDSL S P CUSTOMER CARE VERYGOOD VERYGOOD YES VERYGOOD =T("") VERYGOOD NO SURVEY COMPLETED NA cobmccga cust is satis no sugg
822880 =T("13/02/2010") =T("15/02/2010") =T("04/02/2010") B CHATTERJI 9918301428 9918301428 42SDSL S P CUSTOMER CARE VERYGOOD VERYGOOD YES VERYGOOD =T("02/03/2010") 1800 VERYGOOD NO SURVEY COMPLETED na cobmccga cust is satis no sugg
823209 =T("15/02/2010") =T("18/02/2010") =T("17/02/2010") REHAN MALIK 9235888094 9845676330 42SDSL S P CUSTOMER CARE VERYGOOD VERYGOOD YES VERYGOOD =T("02/12/2010") 1200 VERYGOOD NO SURVEY COMPLETED na cobmccga cust is satis no sugg
823211 =T("15/02/2010") =T("18/02/2010") =T("15/02/2010") KISHAN GUPTA , 9889708412 9889708412 42SDSL S P CUSTOMER CARE VERYGOOD VERYGOOD YES VERYGOOD =T("02/12/2010") 1500 VERYGOOD NO SURVEY COMPLETED na cobmccga cust is satis no sugg
