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Service Order No Franchisee Code Franchisee Name Reported Date Reported Time Appointment Date Appointment Time Service Area Installation Installation Date Item Code Item Description Customer Type Customer Name Telephone No Mobile No Nature Of Complaint JobCode1 Description Contract Eff Date End Date Visit Text Visit Visit Date Visit Category Technician Action Code Status =T("675720") =T("42VTRA") =T("M/S SHIVAM REFRIGERATION") =T("29/11/2011") =T("1210") =T("") =T("") =T("AKP") =T("WS04GG2-10702912D") =T("15/11/2011") =T("WCAS7002CAB") =T("OUTER BODY CAB GWS7002 CHN") =T("DEA") =T("M/S MEET MARKETING") =T("26891854") =T("") =T("SIDE DAMAGE PRB") =T("CABINET#CABINET - BROKEN / SCRATCHY#PENDING FOR SPARES") =T("") =T("") =T("") =T("MEET MARKE-W/M CABINET SIED DAMAGED.BASE DEMAGED.") =T("1") =T("29/11/2011") =T("PRS") =T("807209") =T("S") =T("IN PROGRESS") =T("675718") =T("42VTRA") =T("M/S SHIVAM REFRIGERATION") =T("29/11/2011") =T("1209") =T("") =T("") =T("AKP") =T("WS04GG2-110901853D") =T("15/11/2011") =T("WCAS7002CAB") =T("OUTER BODY CAB GWS7002 CHN") =T("DEA") =T("M/S MEET MARKETING") =T("26891854") =T("") =T("SIDE DAMAGE PRB") =T("CABINET#CABINET - BROKEN / SCRATCHY#PENDING FOR SPARES") =T("") =T("") =T("") =T("MEET MARKE-W/M CABINET SIED DAMAGED.BASE DAMAGED.") =T("1") =T("29/11/2011") =T("PRS") =T("807209") =T("S") =T("IN PROGRESS") =T("687274") =T("42ZLTA") =T("M/S NEW SERVICE PLAZA") =T("07/01/2012") =T("1759") =T("") =T("") =T("AC3") =T("TL08H75-11IJL21481D") =T("07/01/2012") =T("LCC97743504") =T("POWER BOARD GL22J22QAB") =T("DEA") =T("M/S MOTABHAI APPLIANCE") =T("231745") =T("9227431745") =T("N/W") =T("POWER SUPPLY SECTION#DEFECTIVE ELECTRICAL COMPONENT/ MODULE#PART REPLACEMENT") =T("") =T("") =T("") =T("power board and main board pen.") =T("1") =T("09/01/2012") =T("PRS") =T("832685") =T("S") =T("IN PROGRESS") =T("684601") =T("42VTRA") =T("M/S SHIVAM REFRIGERATION") =T("30/12/2011") =T("1303") =T("") =T("") =T("AKP") =T("RD02G2K-110390295D") =T("21/03/2011") =T("RMSDEDGFBWR") =T("FULL PLSTIC BASE WINE RED") =T("DEA") =T("M/S SUJAL ENTERPRISES") =T("26891292") =T("9924135882") =T("DENT / DAMAGE") =T("CABINET#CABINET - DAMAGED/DENTS & SCRATCHES#PENDING FOR SPARES") =T("") =T("") =T("") =T("SUJAL ENTER-P.BOX &BASE DEF. CABINET HEVY DAMAG.") =T("1") =T("30/12/2011") =T("PRS") =T("807209") =T("S") =T("IN PROGRESS") =T("684602") =T("42VTRA") =T("M/S SHIVAM REFRIGERATION") =T("30/12/2011") =T("1304") =T("") =T("") =T("AKP") =T("RD02G2K-110370538D") =T("30/04/2011") =T("RMD07600807") =T("MD+PDP GDE23-S4 SAPPHIRE RED") =T("DEA") =T("M/S SUJAL ENTERPRISES") =T("26891292") =T("9924135882") =T("DENT / DAMAGE") =T("CABINET#CABINET - DAMAGED/DENTS & SCRATCHES#PENDING FOR SPARES") =T("") =T("") =T("") =T("SUJAL ENTER-P.BOX & MD DAMAG.REF SIED DAMAGED.") =T("1") =T("30/12/2011") =T("PRS") =T("807209") =T("S") =T("IN PROGRESS") =T("684636") =T("42VTRA") =T("M/S SHIVAM REFRIGERATION") =T("30/12/2011") =T("1510") =T("") =T("") =T("AKP") =T("RD02F26-1103229243D") =T("30/04/2011") =T("RMD07401588") =T("MD ASSY GD19 V5 SHELL W RED") =T("DEA") =T("M/S SUJAL ENTERPRISES PVT LTD") =T("26400107") =T("9924135882") =T("NO COOLING") =T("GAS LEAK#EVAPORATOR - SUCTION OUTLET JOINT LEAK#PENDING FOR SPARES") =T("") =T("") =T("") =T("SUJJAL ENTE-MD & P.BOX DEF.COMP JAMED.EVAP G.L") =T("1") =T("30/12/2011") =T("PRS") =T("807209") =T("S") =T("IN PROGRESS") =T("688454") =T("42ZSTA") =T("M/S OM ELECTRONICS") =T("12/01/2012") =T("1406") =T("") =T("") =T("AJE") =T("T000000") =T("") =T("") =T("") =T("NOR") =T("KRUPESH A PATEL") =T("0000000000") =T("9898830696") =T("WALL MOUNT") =T("") =T("") =T("") =T("") =T("") =T("0") =T("") =T("") =T("0") =T("") =T("IN PROGRESS") =T("688457") =T("42ZSTA") =T("M/S OM ELECTRONICS") =T("12/01/2012") =T("1408") =T("") =T("") =T("AJL") =T("T000000") =T("") =T("") =T("") =T("NOR") =T("KAILASHBHAI KHATRI") =T("0000000000") =T("9725344510") =T("CHANEL PRO.") =T("") =T("") =T("") =T("") =T("") =T("0") =T("") =T("") =T("0") =T("") =T("IN PROGRESS") =T("687450") =T("42ZSTA") =T("M/S OM ELECTRONICS") =T("09/01/2012") =T("1105") =T("") =T("") =T("AJJ") =T("T000000") =T("") =T("") =T("") =T("NOR") =T("RAMANBHAI CHOTABHAI PARMAR") =T("0000000000") =T("9925293753") =T("DEAD") =T("") =T("") =T("") =T("") =T("") =T("0") =T("") =T("") =T("0") =T("") =T("IN PROGRESS") =T("687815") =T("42ZLTA") =T("M/S NEW SERVICE PLAZA") =T("10/01/2012") =T("1130") =T("") =T("") =T("AC3") =T("TF08G04-11GJP60756D") =T("10/01/2012") =T("TCA97741488") =T("FRONT CABINET GC14S12TSB") =T("DEA") =T("M/S MOTABHAI APPLIANCE") =T("231745") =T("9227431745") =T("N/W PRBM") =T("CABINET/COSMETIC PARTS#CRACKED, PEELED, CORRODED#PART REPLACEMENT") =T("") =T("") =T("") =T("front cabinet pen.") =T("1") =T("10/01/2012") =T("PRS") =T("832685") =T("S") =T("IN PROGRESS") =T("687816") =T("42ZLTA") =T("M/S NEW SERVICE PLAZA") =T("10/01/2012") =T("1131") =T("") =T("") =T("AC3") =T("TL08H75-11IJL21633D") =T("10/01/2012") =T("LCC97743507") =T("MAIN BOARD GL22J22QAB") =T("DEA") =T("M/S MOTABHAI APPLIANCE") =T("231745") =T("9227431745") =T("N/W PRBM") =T("MEMORY/SOFTWARE SECTION#DEFECTIVE ELECTRICAL COMPONENT/ MODULE#PART REPLACEMENT") =T("") =T("") =T("") =T("main board pen.") =T("1") =T("10/01/2012") =T("PRS") =T("832685") =T("S") =T("IN PROGRESS") =T("688629") =T("42R3SA") =T("M/S RAJDEEP SERVICES") =T("13/01/2012") =T("1211") =T("") =T("") =T("AHJ") =T("TF08F10-11LJP43471") =T("02/12/2011") =T("TFN97740974") =T("REMOTE CONTROL GC21S22TSB") =T("NOR") =T("JAGDISHBHAI DALUJI") =T("2663543") =T("") =T("CHANNEL PRBLM") =T("REMOTE CONTROL SECTION#CUT, BROKEN#PART REPLACEMENT") =T("") =T("") =T("") =T("remot not working") =T("1") =T("13/01/2012") =T("WAR") =T("832823") =T("S") =T("IN PROGRESS") =T("689981") =T("42ZLTA") =T("M/S NEW SERVICE PLAZA") =T("19/01/2012") =T("1022") =T("") =T("") =T("AC3") =T("T000000") =T("") =T("") =T("") =T("NOR") =T("PRAKASH JADHAV") =T("9898096440") =T("9898096440") =T("DEMO&WALL MOUNTING") =T("") =T("") =T("") =T("") =T("wrong allation rajpipda") =T("1") =T("19/01/2012") =T("UPV") =T("832685") =T("I") =T("IN PROGRESS") =T("687555") =T("42ZSTA") =T("M/S OM ELECTRONICS") =T("09/01/2012") =T("1346") =T("") =T("") =T("AJJ") =T("T000000") =T("") =T("") =T("") =T("NOR") =T("ARVINDBHAI AMBALAL JOSHI") =T("0000000000") =T("9428799516") =T("WALL MOUNT") =T("") =T("") =T("") =T("") =T("") =T("0") =T("") =T("") =T("0") =T("") =T("IN PROGRESS") =T("688659") =T("42ZATA") =T("M/S AMBICA SERVICES") =T("13/01/2012") =T("1324") =T("") =T("") =T("AH0") =T("TF08G06-11EJP70177D") =T("10/01/2012") =T("TMS97742609") =T("SWIVEL BASE GC21S63 TRB") =T("DEA") =T("M/S JHANKAR TELEVISION") =T("233475") =T("9067501200") =T("STAND DAMAGE") =T("CABINET/COSMETIC PARTS#CUT, BROKEN#PRIMARY TRANSIT DAMAGE") =T("") =T("") =T("") =T("TABLE STAND IS TRANPORT IN DAMAGE...FOR NEW STAND REQUIRED") =T("1") =T("13/01/2012") =T("PRS") =T("832761") =T("S") =T("IN PROGRESS") =T("688733") =T("42VTRA") =T("M/S SHIVAM REFRIGERATION") =T("13/01/2012") =T("1730") =T("") =T("") =T("AKP") =T("N006F24-110800117W") =T("20/10/2011") =T("MFNMGNT25CZ") =T("MAGNETRON C08 GMX25CA1/A2") =T("DEA") =T("M/S GODREJ & BOYCE WH DAMAGE") =T("0") =T("") =T("10-REPLACEMENT") =T("MAGNETRON#INTERNAL LEAKAGE#PENDING FOR SPARES") =T("") =T("") =T("") =T("91-N/100155 MAGNETRON NOT WARKING") =T("1") =T("16/01/2012") =T("PRS") =T("807208") =T("S") =T("IN PROGRESS") =T("688989") =T("42VTRA") =T("M/S SHIVAM REFRIGERATION") =T("16/01/2012") =T("1112") =T("") =T("") =T("AKP") =T("RF02H2X-1111390317W") =T("04/01/2012") =T("RPB97742945") =T("CORRUGATE BOX 250L 5 STAR") =T("DEA") =T("M/S GODREJ & BOYCE WH DAMAGE") =T("0") =T("") =T("P D I DAMAGE") =T("PRODUCT PACKING#CARTON TORN#PENDING FOR SPARES") =T("") =T("") =T("") =T("PDI DAMAGED-CARTON BOX DAMAGED.") =T("1") =T("16/01/2012") =T("PRS") =T("807209") =T("S") =T("IN PROGRESS") =T("688999") =T("42VTRA") =T("M/S SHIVAM REFRIGERATION") =T("16/01/2012") =T("1120") =T("") =T("") =T("AKP") =T("RD02E0B-101001181W") =T("04/01/2012") =T("RPA97735127") =T("THERM BASE F METALBASE ALLEDGE") =T("DEA") =T("M/S GODREJ & BOYCE WH DAMAGE") =T("0") =T("") =T("P D I DAMAGE") =T("PRODUCT PACKING#BOTTOM THERMOCOL#PENDING FOR SPARES") =T("") =T("") =T("") =T("PDI DAMAGED-BOTTOM THERMOCOL BASE DEF.") =T("1") =T("16/01/2012") =T("PRS") =T("807209") =T("S") =T("IN PROGRESS") =T("688993") =T("42VTRA") =T("M/S SHIVAM REFRIGERATION") =T("16/01/2012") =T("1115") =T("") =T("") =T("AKP") =T("RF02H2X-1111390222W") =T("04/01/2012") =T("RPB97742945") =T("CORRUGATE BOX 250L 5 STAR") =T("DEA") =T("M/S GODREJ & BOYCE WH DAMAGE") =T("0") =T("") =T("P D I DAMAGE") =T("PRODUCT PACKING#CARTON TORN#PENDING FOR SPARES") =T("") =T("") =T("") =T("PDI DAMAGED-CARTON BOX DAMAGED.") =T("1") =T("16/01/2012") =T("PRS") =T("807209") =T("S") =T("IN PROGRESS") =T("689669") =T("42ZSTA") =T("M/S OM ELECTRONICS") =T("18/01/2012") =T("1002") =T("") =T("") =T("AKM") =T("T000000") =T("") =T("") =T("") =T("NOR") =T("LAXMI A DAMOR") =T("9898509338") =T("9898509338") =T("DEMO + WALL MNT") =T("") =T("") =T("") =T("") =T("") =T("0") =T("") =T("") =T("0") =T("") =T("IN PROGRESS") =T("689025") =T("42ZLTA") =T("M/S NEW SERVICE PLAZA") =T("16/01/2012") =T("1146") =T("") =T("") =T("AC3") =T("TF08G04-11GJP60331D") =T("16/01/2012") =T("") =T("") =T("DEA") =T("M/S MOTABHAI APPLIANCE") =T("231745") =T("9227431745") =T("NOT WORKING") =T("PICTURE TUBE#CUT, BROKEN#MODULE REPLACEMENT") =T("") =T("") =T("") =T("crt and fc bc damage") =T("2") =T("17/01/2012") =T("PRS") =T("832685") =T("RC") =T("IN PROGRESS") =T("688987") =T("42VTRA") =T("M/S SHIVAM REFRIGERATION") =T("16/01/2012") =T("1111") =T("") =T("") =T("AKP") =T("RF02H2L-1110290089W") =T("04/01/2012") =T("RPB97742945") =T("CORRUGATE BOX 250L 5 STAR") =T("DEA") =T("M/S GODREJ & BOYCE WH DAMAGE") =T("0") =T("") =T("P D I DAMAGE") =T("PRODUCT PACKING#CARTON TORN#PENDING FOR SPARES") =T("") =T("") =T("") =T("PDI DAMAGED-CARTON BOX DAMAGED.") =T("1") =T("16/01/2012") =T("PRS") =T("807209") =T("S") =T("IN PROGRESS") =T("689321") =T("42ZLTA") =T("M/S NEW SERVICE PLAZA") =T("17/01/2012") =T("1030") =T("") =T("") =T("ACI") =T("T000000") =T("") =T("") =T("") =T("NOR") =T("JIGISHABEN M PARMAR") =T("9662164593") =T("9662164593") =T("DEMO REQD") =T("") =T("") =T("") =T("") =T("cable not availavle") =T("1") =T("17/01/2012") =T("UPV") =T("832684") =T("CB") =T("IN PROGRESS") =T("689030") =T("42VTRA") =T("M/S SHIVAM REFRIGERATION") =T("16/01/2012") =T("1149") =T("") =T("") =T("AKP") =T("WF04G29-100700401W") =T("04/01/2012") =T("WPBF700CRTN") =T("CARTON BOX GWF 700 FSCPS") =T("DEA") =T("M/S GODREJ & BOYCE WH DAMAGE") =T("0") =T("") =T("P D I DAMAGE") =T("PRODUCT PACKING#CARTON TORN#PENDING FOR SPARES") =T("") =T("") =T("") =T("PDI DAMAGED-CARTON BOX DAMAGED.") =T("1") =T("16/01/2012") =T("PRS") =T("807210") =T("S") =T("IN PROGRESS") =T("689020") =T("42VTRA") =T("M/S SHIVAM REFRIGERATION") =T("16/01/2012") =T("1139") =T("") =T("") =T("AKP") =T("RF52H4G-1111290008W") =T("04/01/2012") =T("RPB97742383") =T("CORU BOX 5PLY270L 5STRNEW PRNT") =T("DEA") =T("M/S GODREJ & BOYCE WH DAMAGE") =T("0") =T("") =T("P D I DAMAGE") =T("PRODUCT PACKING#CARTON TORN#PENDING FOR SPARES") =T("") =T("") =T("") =T("PDI DAMAGED-CARTON BOX DAMAGED.") =T("1") =T("16/01/2012") =T("PRS") =T("807210") =T("S") =T("IN PROGRESS") =T("684937") =T("42Z8TA") =T("M/S MAHALAXMI ENTERPRISES") =T("31/12/2011") =T("1357") =T("") =T("") =T("AJQ") =T("TL08H78-11IJL10007D") =T("11/11/2011") =T("") =T("") =T("DEA") =T("M./S VANVATI ELECTRONIC") =T("9714119910") =T("9714119910") =T("DEAD") =T("LCD PANEL#BURNT, ARCING, MISSING PIXELS#FUNCTIONAL CHECK") =T("") =T("") =T("") =T("BLACK SPOT ON LCD PANEL") =T("1") =T("02/01/2012") =T("PRS") =T("832722") =T("RA") =T("IN PROGRESS") =T("689148") =T("42ZLTA") =T("M/S NEW SERVICE PLAZA") =T("16/01/2012") =T("1538") =T("") =T("") =T("ACJ") =T("E007D02-P090100858D") =T("16/01/2012") =T("") =T("") =T("DEA") =T("M/S SALES INDIA") =T("26609130") =T("") =T("N/W") =T("AUDIO PROCESSING#DEFECTIVE ELECTRICAL COMPONENT/ MODULE#PART REPLACEMENT") =T("") =T("") =T("") =T("main board problem but customer not redy to pay") =T("1") =T("16/01/2012") =T("PRS") =T("832684") =T("S") =T("IN PROGRESS") =T("689147") =T("42ZLTA") =T("M/S NEW SERVICE PLAZA") =T("16/01/2012") =T("1537") =T("") =T("") =T("ACJ") =T("E007D02-0P090201878D") =T("16/01/2012") =T("") =T("") =T("DEA") =T("M/S SALES INDIA") =T("26609130") =T("") =T("N/W") =T("AUDIO PROCESSING#DEFECTIVE ELECTRICAL COMPONENT/ MODULE#PART REPLACEMENT") =T("") =T("") =T("") =T("main board pen. but i/w ask dealer go after call") =T("1") =T("16/01/2012") =T("PRS") =T("832684") =T("S") =T("IN PROGRESS") =T("689735") =T("42ZLTA") =T("M/S NEW SERVICE PLAZA") =T("18/01/2012") =T("1218") =T("") =T("") =T("AC9") =T("TF08F10-011CJP40441") =T("17/01/2012") =T("") =T("") =T("NOR") =T("DINESH DINESH") =T("9924069352") =T("7600430578") =T("PICTURE PROBLEM") =T("VIDEO PROCESSING#DEFECTIVE ELECTRICAL COMPONENT/ MODULE#PART REPLACEMENT") =T("") =T("") =T("") =T("colour problem but no power") =T("1") =T("18/01/2012") =T("UPV") =T("832683") =T("I") =T("IN PROGRESS") =T("541154") =T("42ZLTA") =T("M/S NEW SERVICE PLAZA") =T("23/01/2012") =T("1830") =T("") =T("") =T("ACT") =T("T000000") =T("") =T("") =T("") =T("NOR") =T("MAHABUB MANSURI") =T("9662331790") =T("9998285452") =T("DEMO+WALLMOUNTING") =T("") =T("") =T("") =T("") =T("") =T("0") =T("") =T("") =T("0") =T("") =T("FREE") =T("689514") =T("42ZLTA") =T("M/S NEW SERVICE PLAZA") =T("17/01/2012") =T("1525") =T("") =T("") =T("AB6") =T("TL08H77-11HJL00357") =T("27/11/2011") =T("LCC97742815") =T("MAIN BOARD GL24J22QAB") =T("NOR") =T("MAHESH KUMAR CHHABADIYA") =T("9377993852") =T("9377993852") =T("SOUND / AUDIO PROBLEM") =T("AUDIO PROCESSING#DEFECTIVE ELECTRICAL COMPONENT/ MODULE#PART REPLACEMENT") =T("") =T("") =T("") =T("MAIN BOARD PENDING") =T("1") =T("18/01/2012") =T("WAR") =T("832683") =T("S") =T("IN PROGRESS") =T("689526") =T("42VTRA") =T("M/S SHIVAM REFRIGERATION") =T("17/01/2012") =T("1549") =T("") =T("") =T("AKP") =T("RD02F30-1109150316W") =T("12/10/2011") =T("RPA97726986") =T("NEW THERMCOL TOP PACK PENT TAL") =T("DEA") =T("M/S GODREJ & BOYCE WH DAMAGE") =T("0") =T("") =T("19-REPLACEMENT") =T("CABINET#CABINET - DAMAGED/DENTS & SCRATCHES#PENDING FOR SPARES") =T("") =T("") =T("") =T("9R-R/102886 BOTTLE SHELF MISSING.P.BOX DEF.REF SIED DAMAGED.") =T("1") =T("17/01/2012") =T("PRS") =T("807208") =T("S") =T("IN PROGRESS") =T("689606") =T("42VTRA") =T("M/S SHIVAM REFRIGERATION") =T("17/01/2012") =T("1819") =T("") =T("") =T("AKP") =T("WF04G29-100600085W") =T("31/07/2010") =T("WPBF700CRTN") =T("CARTON BOX GWF 700 FSCPS") =T("DEA") =T("M/S GODREJ & BOYCE WH DAMAGE") =T("0") =T("") =T("PDI DAMAGED") =T("PRODUCT PACKING#CARTON TORN#PENDING FOR SPARES") =T("") =T("") =T("") =T("SHREEMAD ENTER-CARTON BOX DAMAGED.") =T("1") =T("18/01/2012") =T("PRS") =T("807208") =T("S") =T("IN PROGRESS") =T("689602") =T("42VTRA") =T("M/S SHIVAM REFRIGERATION") =T("17/01/2012") =T("1815") =T("") =T("") =T("AKP") =T("RF02GAH-1010220735W") =T("29/11/2010") =T("RPA97738600") =T("POLYTHEN COVER FOR GFE 30") =T("DEA") =T("M/S GODREJ & BOYCE WH DAMAGE") =T("0") =T("") =T("PDI DAMAGED") =T("CABINET#CABINET - 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WORKING") =T("MISC. 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