203.33.198.31/ftp-203.33.198.31.7z/203.33.198.31/Reports/CallEscalationDetail/20120112_head_service_delivery_priyanka.xls

Text File | 2012-01-12 | 20.4 MB | 63,902 lines

Service Order No    Reported Date    Reported Time    Appointment Date    Appointment Time    Service Area    Installation    Installation Date    Item Code    Item Description    Customer Type    Customer Name    Telephone No    Mobile No    Nature Of Complaint    JobCode1 Description    Contract    Eff Date    End Date    Visit Text    Visit    Visit Date    Visit Category    Technician    Action Code    Status
=T("462518")    =T("26/08/2011")    =T("1044")    =T("")    =T("")    =T("CAE")    =T("AS05F47-100413117")    =T("15/03/2011")    =T("")    =T("")    =T("NOR")    =T("MANICKAM MR")    =T("9840975636")    =T("9840975636")    =T("GENERAL SERVICE")    =T("UPV#NO PHONE / MOBILE NO.#INCORRECT INFO - CLOSED")    =T("")    =T("")    =T("")    =T("PHONE RINGING FAST 2DAYS NOT RESPONCE")    =T("1")    =T("27/08/2011")    =T("UPV")    =T("826831")    =T("CB")    =T("IN PROGRESS")
=T("462523")    =T("26/08/2011")    =T("1115")    =T("")    =T("")    =T("CBQ")    =T("AS05G28-1101035264")    =T("06/05/2011")    =T("")    =T("")    =T("ACE")    =T("RAMAKRISHNAN RAMAKRISHNAN")    =T("24339559")    =T("")    =T("GENERAL SERVICE")    =T("")    =T("")    =T("")    =T("")    =T("")    =T("0")    =T("")    =T("")    =T("0")    =T("")    =T("FREE")
=T("462529")    =T("26/08/2011")    =T("1223")    =T("")    =T("")    =T("CBD")    =T("AS05F40-100191864")    =T("26/08/2011")    =T("")    =T("")    =T("NOR")    =T("HARI HARI")    =T("9578099907")    =T("9578099907")    =T("DEMO INSTALLATION")    =T("CONTROL CARD#IDU - MAIN/CONTROL PCB #APPLIANCE TO BE REPLACED")    =T("")    =T("")    =T("")    =T("PCB PROBLEAM CUS WANT REPLEASEMENT")    =T("1")    =T("26/08/2011")    =T("WAR")    =T("826831")    =T("RC")    =T("IN PROGRESS")
=T("462531")    =T("26/08/2011")    =T("1245")    =T("")    =T("")    =T("CMD")    =T("A000000")    =T("")    =T("")    =T("")    =T("NOR")    =T("RAJA RAJA")    =T("9884527948")    =T("9884527948")    =T("G M SERVICE")    =T("")    =T("")    =T("")    =T("")    =T("")    =T("0")    =T("")    =T("")    =T("0")    =T("")    =T("IN PROGRESS")
=T("462532")    =T("26/08/2011")    =T("1255")    =T("")    =T("")    =T("CA4")    =T("AS05F47-110205475")    =T("02/05/2011")    =T("")    =T("")    =T("NOR")    =T("CHANDRAN SANDRA")    =T("9840791940")    =T("9840791940")    =T("GEN SERVICE")    =T("")    =T("")    =T("")    =T("")    =T("")    =T("0")    =T("")    =T("")    =T("0")    =T("")    =T("IN PROGRESS")
=T("462539")    =T("26/08/2011")    =T("1436")    =T("")    =T("")    =T("CGR")    =T("A000000")    =T("")    =T("")    =T("")    =T("NOR")    =T("JEYA KUMAR JEYA KUMAR")    =T("9442647739")    =T("9442647739")    =T("WATER DRIPPING/LEAKAGE")    =T("")    =T("")    =T("")    =T("")    =T("")    =T("0")    =T("")    =T("")    =T("0")    =T("")    =T("IN PROGRESS")
=T("462540")    =T("26/08/2011")    =T("1453")    =T("")    =T("")    =T("CC4")    =T("A000000")    =T("")    =T("")    =T("")    =T("NOR")    =T("SEKAR SEKAR")    =T("9952000360")    =T("9840697332")    =T("GENTRAL SERVICE")    =T("")    =T("")    =T("")    =T("")    =T("")    =T("0")    =T("")    =T("")    =T("0")    =T("")    =T("IN PROGRESS")
=T("462543")    =T("26/08/2011")    =T("1750")    =T("")    =T("")    =T("CDE")    =T("AS05D32-06000816940")    =T("12/05/2009")    =T("ACM97729878")    =T("COMPRESSOR GSC19G1")    =T("NOR")    =T("RAJA LAKSHMI RAJA LAKSHMI")    =T("9940083311")    =T("9840251900")    =T("COMPRESSOR PROBLEM")    =T("COMPRESSOR#JAMMED#PENDING  FOR SPARES")    =T("")    =T("")    =T("")    =T("compressor to be changes")    =T("1")    =T("29/08/2011")    =T("CHA")    =T("821995")    =T("R1")    =T("IN PROGRESS")
=T("462544")    =T("26/08/2011")    =T("1756")    =T("")    =T("")    =T("CCD")    =T("ASM5G2E-110101074D")    =T("20/04/2011")    =T("")    =T("")    =T("NOR")    =T("T.V.SUGUMAR T.V.SUGUMAR")    =T("9500090831")    =T("9500090831")    =T("GENERAL SERVICE REQD")    =T("")    =T("")    =T("")    =T("")    =T("")    =T("0")    =T("")    =T("")    =T("0")    =T("")    =T("IN PROGRESS")
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=T("494533")    =T("26/08/2011")    =T("0403")    =T("")    =T("")    =T("OFA")    =T("AS05F39-91003130")    =T("04/03/2010")    =T("")    =T("")    =T("NOR")    =T("COL PAVITHRAN")    =T("2765699")    =T("9447960825")    =T("P M SERVICE - UNDER CONTRACT")    =T("")    =T("1203110020")    =T("26/03/2011")    =T("26/03/2012")    =T("")    =T("0")    =T("")    =T("")    =T("0")    =T("")    =T("IN PROGRESS")
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=T("494544")    =T("26/08/2011")    =T("1331")    =T("")    =T("")    =T("OF1")    =T("A000000")    =T("")    =T("")    =T("")    =T("NOR")    =T("SOFFAR VARUNNI")    =T("2822498")    =T("9961837815")    =T("SERVICE")    =T("")    =T("")    =T("")    =T("")    =T("no response from customer")    =T("1")    =T("26/08/2011")    =T("UPV")    =T("830828")    =T("V")    =T("IN PROGRESS")
=T("521308")    =T("26/08/2011")    =T("1105")    =T("")    =T("")    =T("BF8")    =T("A000000")    =T("")    =T("")    =T("")    =T("NOR")    =T("MANEGER MANEGER")    =T("9480284158")    =T("9480284158")    =T("NO COOLING")    =T("")    =T("")    =T("")    =T("")    =T("")    =T("0")    =T("")    =T("")    =T("0")    =T("")    =T("IN PROGRESS")
=T("578801")    =T("26/08/2011")    =T("0403")    =T("")    =T("")    =T("HF6")    =T("AS05E14-0800574.")    =T("02/05/2008")    =T("")    =T("")    =T("NOR")    =T("R.K.SARKAR SARKAR")    =T("9490493760")    =T("9441675160")    =T("P M SERVICE - UNDER CONTRACT")    =T("")    =T("0402110010")    =T("26/03/2011")    =T("26/03/2013")    =T("")    =T("0")    =T("")    =T("")    =T("0")    =T("")    =T("IN PROGRESS")
=T("578803")    =T("26/08/2011")    =T("1020")    =T("")    =T("")    =T("HHO")    =T("AS05C55-3003260001576")    =T("16/05/2008")    =T("")    =T("")    =T("NOR")    =T("PATNALA KALYANI")    =T("8947234160")    =T("9440521028")    =T("NOT WORKING / NO POWER")    =T("COMPRESSOR#JAMMED#PENDING  FOR SPARES")    =T("")    =T("")    =T("")    =T("1.5 ton comp to be replaced")    =T("1")    =T("29/08/2011")    =T("CHA")    =T("829221")    =T("S")    =T("IN PROGRESS")
=T("578806")    =T("26/08/2011")    =T("1205")    =T("")    =T("")    =T("HA0")    =T("A000000")    =T("")    =T("")    =T("")    =T("DEA")    =T("SRI RAJ KAMAL ELT")    =T("23445359")    =T("9849900534")    =T("WATER DRIPPING/LEAKAGE")    =T("")    =T("")    =T("")    =T("")    =T("")    =T("0")    =T("")    =T("")    =T("0")    =T("")    =T("FREE")
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=T("625861")    =T("26/08/2011")    =T("0403")    =T("")    =T("")    =T("MHH")    =T("AS05F35-091001976")    =T("26/09/2010")    =T("")    =T("")    =T("NOR")    =T("ABHISHEK ENTERPRISES")    =T("25004371")    =T("9821340954")    =T("P M SERVICE - UNDER CONTRACT")    =T("")    =T("0710100044")    =T("26/09/2010")    =T("25/09/2011")    =T("")    =T("0")    =T("")    =T("")    =T("0")    =T("")    =T("FREE")
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=T("255621")    =T("20/08/2011")    =T("1332")    =T("")    =T("")    =T("DBF")    =T("AW05F45-09091009555")    =T("04/11/2009")    =T("")    =T("")    =T("NOR")    =T("ABID MALIK")    =T("9873731786")    =T("9311007007")    =T("NO COOLING")    =T("FUNCTIONAL#REMOTE#PENDING  FOR SPARES")    =T("0311100039")    =T("04/11/2010")    =T("03/11/2014")    =T("REMOT NOT WORKING")    =T("3")    =T("25/08/2011")    =T("PPL")    =T("840181")    =T("S")    =T("IN PROGRESS")
=T("255640")    =T("20/08/2011")    =T("1437")    =T("")    =T("")    =T("DC3")    =T("AS05F40-1000684260")    =T("30/06/2011")    =T("")    =T("")    =T("NOR")    =T("CHAND STD")    =T("9871772006")    =T("9871772006")    =T("REPLACEMENT CASE")    =T("GAS LEAK#COMPRESSOR SUCTION SHELL#APPLIANCE TO BE REPLACED")    =T("")    =T("")    =T("")    =T("AC to be replaced asper inst Arnov bill n0 091")    =T("1")    =T("20/08/2011")    =T("WAR")    =T("840758")    =T("RC")    =T("IN PROGRESS")
=T("255652")    =T("20/08/2011")    =T("1535")    =T("")    =T("")    =T("DBJ")    =T("AW05B27-100101699")    =T("04/07/2011")    =T("")    =T("")    =T("NOR")    =T("B.S. DENGRAG")    =T("9891333317")    =T("9891333317")    =T("NOISE PROBLEM")    =T("UPV#INTIMATION#NO RESPONSE - CLOSED")    =T("")    =T("")    =T("")    =T("CANCELLED NOT FIX APPOINTMENT")    =T("2")    =T("22/08/2011")    =T("UPV")    =T("842743")    =T("CB")    =T("IN PROGRESS")
=T("255653")    =T("20/08/2011")    =T("1536")    =T("")    =T("")    =T("DIB")    =T("AS05F40-100193646D")    =T("06/05/2011")    =T("ACC97740288")    =T("MAIN CONTROL BOARD GSC18FM5MIZ")    =T("DEA")    =T("VIDHYA ELECTRONICS VIDHYA ELECTRONICS")    =T("25376857")    =T("9871503096")    =T("PCB/DISPLAY")    =T("CONTROL CARD# IDU - DISPLAY PCB#PENDING  FOR SPARES")    =T("")    =T("")    =T("")    =T("DISPLAY & MAIN PCB DEFECTIVE NEW REQ.")    =T("1")    =T("20/08/2011")    =T("PRS")    =T("841204")    =T("S")    =T("IN PROGRESS")
=T("255660")    =T("20/08/2011")    =T("1608")    =T("")    =T("")    =T("DG1")    =T("AW05F22-00100118948")    =T("07/07/2010")    =T("ACCW18G2PCB")    =T("MAIN CNTL BRD ASSY GWC18GG2WJM")    =T("NOR")    =T("ASWANI BHATIN")    =T("9810670150")    =T("9810670150")    =T("NOT WORKING / NO POWER")    =T("ELECTRICAL#CONTROL PANEL DEFECTIVE#PENDING  FOR SPARES")    =T("0307110034")    =T("08/07/2011")    =T("07/07/2015")    =T("P.C.B DEFECTED")    =T("1")    =T("23/08/2011")    =T("PPL")    =T("842107")    =T("S")    =T("IN PROGRESS")
=T("255663")    =T("20/08/2011")    =T("1628")    =T("")    =T("")    =T("DAF")    =T("A000000")    =T("")    =T("")    =T("")    =T("NOR")    =T("PRASHANT KUMAAR")    =T("9990000751")    =T("")    =T("MANDATORY SERVICE PENDING")    =T("")    =T("")    =T("")    =T("")    =T("duplicate-255664")    =T("1")    =T("20/08/2011")    =T("UPV")    =T("840090")    =T("CB")    =T("IN PROGRESS")
=T("255668")    =T("20/08/2011")    =T("1640")    =T("")    =T("")    =T("DAF")    =T("AS05F44-100190260")    =T("09/05/2011")    =T("")    =T("")    =T("NOR")    =T("DHOOM -2. C/O-RAHUL")    =T("8800333477")    =T("9899128989")    =T("MANDATORY SERVICE PENDING")    =T("UPV#NO PHONE / MOBILE NO.#PENDING FOR REVISIT")    =T("")    =T("")    =T("")    =T("INSULATION NOT DONE PROPER")    =T("1")    =T("21/08/2011")    =T("UPV")    =T("840084")    =T("V")    =T("IN PROGRESS")
=T("322536")    =T("20/08/2011")    =T("1117")    =T("")    =T("")    =T("QT1")    =T("ASM5G2E-101201606C")    =T("08/06/2011")    =T("ABLSME312BL")    =T("BLOWER  GSC 12 FE 3 WJM")    =T("NOR")    =T("BALBIR SINGH")    =T("9463397668")    =T("9463397668")    =T("NOT WORKING / NO POWER")    =T("FAN BLADE/BLOWER#FAN BLADE/BLOWER BROKEN#PENDING  FOR SPARES")    =T("")    =T("")    =T("")    =T("fan blower req")    =T("1")    =T("20/08/2011")    =T("WAR")    =T("853415")    =T("S")    =T("IN PROGRESS")
=T("322540")    =T("20/08/2011")    =T("1150")    =T("")    =T("")    =T("QNB")    =T("AW05F22-1003009497")    =T("28/07/2011")    =T("ACCW18G2PCB")    =T("MAIN CNTL BRD ASSY GWC18GG2WJM")    =T("DEA")    =T("BATRA BROTHERS ELEC")    =T("223293")    =T("")    =T("NO COOLING")    =T("ELECTRICAL#CONTROL PANEL DEFECTIVE#PENDING  FOR SPARES")    =T("")    =T("")    =T("")    =T("pcb pending")    =T("1")    =T("20/08/2011")    =T("PRS")    =T("855605")    =T("S")    =T("IN PROGRESS")
=T("322547")    =T("20/08/2011")    =T("1320")    =T("")    =T("")    =T("QW1")    =T("AW05F20-1012008721")    =T("12/06/2011")    =T("AFN97740529")    =T("TRANSFORMER GWC10G5 2WIM")    =T("NOR")    =T("MADHU MADHU")    =T("7298423991")    =T("7298423991")    =T("NO COOLING")    =T("ELECTRICAL#CONTROL PANEL DEFECTIVE#PENDING  FOR SPARES")    =T("")    =T("")    =T("")    =T("TRANSF0RMER DEAD IN THE MAIN PCB,REPLACEMENT NEEDED.")    =T("1")    =T("20/08/2011")    =T("WAR")    =T("853340")    =T("S")    =T("IN PROGRESS")
=T("322552")    =T("20/08/2011")    =T("1401")    =T("")    =T("")    =T("QNB")    =T("AW05F22-901434202786")    =T("13/11/2010")    =T("AMTW18G2SWM")    =T("SWING MOTOR GWC18GG2WJM")    =T("NOR")    =T("RAJ KUMAR")    =T("9417228080")    =T("9417228080")    =T("NO COOLING")    =T("ELECTRICAL#POWER CORD#PENDING  FOR SPARES")    =T("")    =T("")    =T("")    =T("swing motor pen")    =T("1")    =T("20/08/2011")    =T("WAR")    =T("855602")    =T("S")    =T("IN PROGRESS")
=T("348961")    =T("20/08/2011")    =T("1228")    =T("")    =T("")    =T("IGU")    =T("A000000")    =T("")    =T("")    =T("")    =T("NOR")    =T("DR.SUNIL SUNIL")    =T("9166990998")    =T("")    =T("WATER DRIPPING/LEAKAGE")    =T("")    =T("")    =T("")    =T("")    =T("")    =T("0")    =T("")    =T("")    =T("0")    =T("")    =T("IN PROGRESS")
=T("376683")    =T("20/08/2011")    =T("1054")    =T("")    =T("")    =T("L74")    =T("AW05F22-100112182")    =T("28/02/2011")    =T("ACCW18G2PCB")    =T("MAIN CNTL BRD ASSY GWC18GG2WJM")    =T("NOR")    =T("MMD, AMER")    =T("8756822300")    =T("8756822300")    =T("P.C.B PROD")    =T("CONTROL CARD#IDU - MAIN/CONTROL PCB #PENDING  FOR SPARES")    =T("")    =T("")    =T("")    =T("main pcb pending")    =T("1")    =T("20/08/2011")    =T("WAR")    =T("852103")    =T("S")    =T("IN PROGRESS")
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=T("376686")    =T("20/08/2011")    =T("1242")    =T("")    =T("")    =T("L15")    =T("A000000")    =T("")    =T("")    =T("")    =T("NOR")    =T("SHELENDRA KUMAR SINGH")    =T("9651354384")    =T("9651354384")    =T("NO COOLING")    =T("")    =T("")    =T("")    =T("")    =T("SAHU PERSOND HAS TAKEN PCBs")    =T("2")    =T("22/08/2011")    =T("UPV")    =T("850101")    =T("CB")    =T("IN PROGRESS")
=T("387993")    =T("20/08/2011")    =T("1113")    =T("")    =T("")    =T("ZF2")    =T("A000000")    =T("")    =T("")    =T("")    =T("NOR")    =T("KARORI MAL VAD PRAKASH")    =T("9897971234")    =T("9897971234")    =T("WATER DRIPPING/LEAKAGE")    =T("")    =T("")    =T("")    =T("")    =T("")    =T("0")    =T("")    =T("")    =T("0")    =T("")    =T("IN PROGRESS")
=T("388008")    =T("20/08/2011")    =T("1431")    =T("")    =T("")    =T("Z72")    =T("AS05B30-20060923CG801884")    =T("09/05/2011")    =T("AFM97729844")    =T("ODU FAN MOTOR GSC19G1")    =T("NOR")    =T("NIKKY ..")    =T("7520188256")    =T("")    =T("NOT WORKING / NO POWER")    =T("FAN MOTOR#JAMMED#PENDING  FOR SPARES")    =T("")    =T("")    =T("")    =T("FAN MOTOR TO BE REPLACE. A/C PENDING")    =T("1")    =T("22/08/2011")    =T("WAR")    =T("847804")    =T("S")    =T("IN PROGRESS")
=T("388010")    =T("20/08/2011")    =T("1549")    =T("")    =T("")    =T("Z61")    =T("AW05E02-1027680028472")    =T("04/09/2010")    =T("ACC97729311")    =T("PCB 2791AJ  GWC9G2/14G2")    =T("NOR")    =T("ANAND KRISHANWAN")    =T("9927061068")    =T("9927061068")    =T("COMPRESSOR PROBLEM")    =T("CONTROL CARD#IDU - MAIN/CONTROL PCB #PENDING  FOR SPARES")    =T("")    =T("")    =T("")    =T("P.C.B PENDING")    =T("1")    =T("20/08/2011")    =T("WAR")    =T("847608")    =T("S")    =T("IN PROGRESS")
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=T("462153")    =T("20/08/2011")    =T("0402")    =T("")    =T("")    =T("CDR")    =T("AS05E14-C101035300208320800024")    =T("07/04/2009")    =T("")    =T("")    =T("NOR")    =T("MR. G")    =T("25551089")    =T("")    =T("P M SERVICE - UNDER CONTRACT")    =T("UPV#CANCELLED BY PARTY#CLOSED")    =T("0608110037")    =T("17/08/2011")    =T("16/08/2014")    =T("service not reqd")    =T("1")    =T("20/08/2011")    =T("UPV")    =T("821988")    =T("CB")    =T("IN PROGRESS")
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