1. PC-to-Phone Communication - Call a regular telephone anywhere in the world at a savings of up to 95% off the cost of traditional long distance calls.
2. Full-Duplex Capability enables you to carry on real-time, two-way conversations.
3. The 800 Advantage - Net2Phone provides free access to U.S. toll free (800) and (888) numbers from anywhere in the world.
4. 24x7 customer and technical support by dialing 90 via Net2Phone, or dialing toll free at (800) 438-8879, or (201) 928-2990 from outside of the U.S.
5. Programmable speed dial feature which allows users to customize up to ten speed dial numbers for frequently called numbers.
2. TROUBLESHOOTING
╖ Setting up the audio (Setup Wizard)
When you install Net2Phone, the Setup Wizard dialog box appears.
Use it to test your audio configuration and to make sure your microphone and sound card are set up correctly.
1. PLAYBACK TEST- This test confirms that your sound card and speakers are working properly.
If your PC is equipped with multiple sound devices, select the preferred device or select 'None' if you have no preference.
When you press the TEST button, you should hear the Net2Phone welcome prompt.
If you hear the voice, continue the Setup Wizard by clicking on the NEXT button.
If you do not hear the voice, please use the volume control or
press the ADJUST button and raise the Playback Volume. Once you have applied the raised volume, please re-attempt the Playback Test.
2. RECORD TEST- This test confirms that your microphone is working properly.
If your PC is equipped with multiple sound devices, select the preferred device or select 'None' if you have no preference.
When you press the TEST button below, begin recording a short 4 second message by speaking into your microphone. The message will be played back to you.
If you hear your voice, continue the Setup Wizard by clicking on the NEXT button.
If you do not hear your voice, please press the ADJUST button and raise the Recording Volume. Once you have applied the raised volume, please re-attempt the Record Test.
If you are still unable to hear the voice, please check that your microphone is properly connected to your soundcard.
3. NETWORK and FIREWALL TEST- This test confirms that your network is working properly and that you are not behind a firewall.
(You must be connected to the Internet to conduct the Network and Firewall Test)
When you press the TEST button, Net2Phone will attempt to set up a connection to our Net2Phone servers. The results of the connection will be displayed.
To end the Setup Wizard please press FINISH.
Once you have finished the Setup Wizard you must register in order to use Net2Phone. You must be connected to the Internet to complete the Net2Phone registration and receive an account number.
Please note that Net2Phone cannot operate from behind a firewall.
For information on how to remedy this problem, please see Software Related Problems & Questions found at http://www.net2phone.com/english/ts.html.
╖ Using Net2Phone to call a regular phone
Net2Phone enables Internet users to place telephone calls to any telephone in the world via the Internet at drastically reduced rates (for a complete list of Net2Phone calling rates click the HELP button and select RATES). Furthermore, Net2Phone provides free access to U.S. toll free (800) and (888) numbers from anywhere in the world.
REMEMBER: Please close your Internet browser (Netscape, Internet Explorer, etc.) and any open applications before using Net2Phone to insure the highest quality.
To place a call to a U.S. toll free (800) or (888) number:
Enter the (800) or (888) toll free number of the party you wish to reach by either:
-using the number pad on the Net2Phone screen
or
-using the numbers on your keyboard.
(If you do not know any (800) or (888) numbers, please visit http://www.net2phone.com/english/tollfree.html)
To place the (800) or (888) call:
-click the CALL button on Net2Phone
or
-press ENTER on the keyboard
or
-press Alt-C on the keyboard
The ENTER PIN screen will appear.
Please enter the 5 digit security PIN you selected upon registration.
(In order to avoid the need for PIN entry every time you wish to place a call, click the SAVE PIN TO DISK box and press the YES button to confirm you wish to save your PIN to disk)
To place a call to any number worldwide:
Enter the telephone number of the party you wish to reach by either:
-using the number pad on the Net2Phone screen
or
-using the numbers on your keyboard.
To place the call either:
-click the CALL button on Net2Phone
or
-press ENTER on the keyboard
or
-press Alt-C on the keyboard
The ENTER PIN screen will appear.
Please enter the 5 digit security PIN you selected upon registration.
(In order to avoid the need for PIN entry every time you wish to place a call, click the SAVE PIN TO DISK box and press the YES button to confirm you wish to save your PIN to disk.)
In order to place calls to non (800) or (888) numbers, you will be required to purchase time for your Net2Phone account (see How to credit your Net2Phone account below).
If you have not purchased time for your Net2Phone account, you will receive the message that your account is out of funds.
If you have purchased time for your Net2Phone account, you will be prompted on screen regarding your remaining balance and talk time available for the call, along with a YES or NO prompt to place the call.
Please note that the maximum time limit shown on screen is 500 minutes maximum per call, regardless of your balance.
REMEMBER:
Calls to the U.S., Canada and the Caribbean Islands are dialed:
1 + area code + number.
Calls to destinations outside the U.S., Canada and the Caribbean Islands are dialed;
011 + country code + city code + number.
╖ How to credit your Net2Phone account
Once you have tested Net2Phone by calling U.S. toll free (800) and (888) and wish to put credit on your Net2Phone account in order to place calls to any telephone number worldwide either:
1. Press the $ button and select PURCHASE CALLING TIME/PURCHASE FROM WEB in order to open the Debit Account Registration form located at https://www.net2phone.com. Please complete and submit this secured form
(this submission is completely encrypted for your security, and you will receive purchase verification within seconds). After you have submitted a debit account registration form, you can select PURCHASE CALLING TIME/RECHARGE CREDIT CARD to purchase additional time.
2. Fax your order by pressing the $ button and selecting PURCHASE CALLING TIME/PURCHASE FROM WEB and printing and completing the Debit Account Registration form. Please fax your completed form to (201) 692-3382.
3. Speak with a Client Services Representative by dialing 90 via Net2Phone, or dialing toll free at (800) 438-8879, or (201) 928-2990 from outside of the U.S.
4. Transfer funds by wire, as follows:
TO MAKE PAYMENT BY WIRE TRANSFER SEND YOU WIRE TRANSFER TO:
FIRST UNION BANK, N.A., NEW JERSEY
239 MAIN STREET
HACKENSACK, NEW JERSEY 07601
ROUTING # 031201467
FOR CREDIT TO THE ACCOUNT OF:
NET2PHONE
ACCOUNT # 2079950019358
Make sure you include your 12 digit Net2Phone account number together with your name when making all wire transfers.
5. Make payment by check, as follows:
TO MAKE PAYMENT BY CHECK:
Print and complete the Debit Account Registration form found at https://www.net2phone.com and send it along with a bank check or money order made payable to Net2Phone to:
Net2Phone
171 Main Street, 3rd Floor
Hackensack, NJ 07601
USA
Attention: Net2Phone Billing Department
BE SURE TO MAKE YOUR PAYMENT IN U.S. ($) DOLLARS DRAWN ON A UNITED STATES BANK.
NO PERSONAL CHECKS WILL BE ACCEPTED FOR THE PURCHASE OF A DEBIT ACCOUNT.
Your order will be processed within one business day of receipt of your wire transfer or check. Confirmation of purchase will be delivered via e-mail.
╖ Using Net2Phone with a full-duplex soundcard
Like a telephone, a full-duplex soundcard enables you to talk and listen at the same time.
The best way to recognize if you have a full-duplex soundcard is to press the MENU button and see if FULL DUPLEX is checked.
If FULL DUPLEX is grayed out, you probably have a half-duplex soundcard (see Using Net2Phone With a half-duplex Soundcard). You may actually have a full-duplex soundcard, but your soundcard drivers may not be up to date.
In order to confirm whether or not you have a full-duplex soundcard, contact the manufacturer of your soundcard. If FULL DUPLEX is grayed out, Net2Phone will operate in a half-duplex mode.
When using Net2Phone in full-duplex mode, FDX will appear on the Net2Phone screen during all calls.
╖ Using Net2Phone with a half-duplex soundcard
Similar to a walkie-talkie, a half-duplex soundcard allows you to speak or listen, but not at the same time.
When using Net2Phone with a half-duplex soundcard, Net2Phone allows you to choose between automatic (VOX ON) and manual (VOX OFF) modes of operation. Net2Phone will initially open in manual (VOX OFF) mode.
In order to change from Vox OFF to VOX ON (automatic mode), press the MENU button and click VOX.
When Net2Phone is operated with a half-duplex soundcard, the TALK button will appear between the CALL and END buttons when any call is initiated.
VOX OFF: Manual Mode
╖ In order to talk to the person you have called, either click and hold the TALK button OR press and hold down the spacebar on your keyboard. The word TALK will appear.
╖ In order to hear the person you have called, either release your mouse from the TALK button OR release the spacebar on your keyboard. The word LISTEN will appear.
Net2Phone will remain in LISTEN mode unless the TALK button is clicked OR the spacebar is pressed. When you click the PUSH TO TALK button OR press the spacebar, you must wait until TALK appears on the message screen to start talking.
Do not release your mouse from the TALK button OR release the spacebar until you are completely finished speaking.
When using Net2Phone in a half-duplex mode, we suggest operating Net2Phone with VOX turned off as operating with VOX on may deteriorate the quality of the call.
When in half-duplex/VOX OFF mode, HDX will appear on the Net2Phone screen during all calls.
VOX ON: Automatic Mode
When VOX is on, Net2Phone will automatically switch between TALK, SCAN and LISTEN modes. When you are speaking, Net2Phone remains in TALK mode until silence is detected.
Net2Phone then automatically switches to SCAN mode, waiting for the next person to speak. If the person you called speaks, Net2Phone automatically switches to LISTEN mode and will stay in LISTEN mode until silence is detected.
In order to turn VOX on, choose MENU button and click VOX.
When using Net2Phone in half-duplex/VOX ON mode, VOX will appear on the Net2Phone screen during all calls.
REMEMBER: Please close your Internet browser (Netscape, Internet Explorer, etc.) and any open applications before using Net2Phone to insure the highest quality..
3. SUPPORT
╖ Technical Support
Before contacting Net2Phone for technical support, click the HELP button and select HELP to view Net2Phone's Help File. If you require further support, please view Net2Phone's online Technical Support pages at:
http://www.net2phone.com/english/help/.
For Technical Support via e-mail, please e-mail support@net2phone.com.
In order to receive technical support from a Client Services Representative, dial 90 via Net2Phone, or dialing toll free at (800) 438-8879, or (201) 928-2990 from outside of the U.S.
╖ Frequently Asked Questions
For Answers to frequently asked questions, click the HELP button and select FAQ, to view the online Frequently Asked Questions.
╖ Billing Support
For Billing support, please e-mail billing@net2phone.com.
4. MINIMUM SYSTEM REQUIREMENTS
Recommended Requirements for Version 9.0 and above:
Pentium Class
8 MB of RAM
Sound Card (Full Duplex Preferred)
Microphone and Speakers
PPP Internet Connection
28.8 Modem
Windows 95/98 or Windows NT 4.0
Make sure you are logged onto the Internet at all times while you are on a Net2Phone call.
