PC Direkt 1995 March/PCD_395.iso/kommunik/cimos2/signup.lib/SIGNUP.HLP

OS/2 Help File | 1994-08-09 | 39.9 KB | 1,216 lines

ΓòÉΓòÉΓòÉ 1. Introduction to CompuServe ΓòÉΓòÉΓòÉ

Before you can begin using CompuServe, you need to complete a one-time member
signup procedure.

Introduction

What is CompuServe?
Why Should I Become a CompuServe Member

How To...

Become a CompuServe Member
Get Assistance from Customer Service
View a Troubleshooting/Startup Checklist


ΓòÉΓòÉΓòÉ 1.1. What is CompuServe? ΓòÉΓòÉΓòÉ

CompuServe is the world's largest personal information and communication
service with more than a million members world-wide.

All you need to use CompuServe is a personal computer, modem, communications
software, and a telephone line.

As a member you can access CompuServe whenever you like -- anytime of day or
night -- as often as you like.

What you should know

Executive Service Option
Membership Rates/Charges


ΓòÉΓòÉΓòÉ 1.1.1. Executive Service Option ΓòÉΓòÉΓòÉ

Members with the Executive Service Option have access to additional online
products and services.

Executive Service Option Features

Discounts
Exclusive Databases
Direct Marketing Offers
Online Storage Capacity
Personal File Storage
Monthly Minimum Fee


ΓòÉΓòÉΓòÉ 1.1.2. Membership Rates/Charges ΓòÉΓòÉΓòÉ

The member signup procedure offers you a Standard Pricing Plan membership which
gives you unlimited connect time to a set of basic services for a very low
monthly price. The cost for using extended services beyond the set of basic
services is calculated on hourly connect rates and is subject to communications
surcharges and premium surcharges where applicable.

CompuServe also offers an Executive Service Option, which requires a monthly
minimum dollar amount in exchange for access to a select group of services.

How do I...

Learn about rates


ΓòÉΓòÉΓòÉ 1.2. Why Should I Become a CompuServe Member? ΓòÉΓòÉΓòÉ

As a CompuServe member, you have access to an information and communication
resource that can enrich your life in lots of ways:

CompuServe Mail
Personal Computing Forums
Financial Databases
News Services
Special Interest Forums
Many Other Services


ΓòÉΓòÉΓòÉ <hidden> Rate Information ΓòÉΓòÉΓòÉ

You can find current rate information any time after becoming a member by going
to the RATES area on CompuServe.


ΓòÉΓòÉΓòÉ <hidden> Executive Service Option Discounts ΓòÉΓòÉΓòÉ

Members with the Executive Service Option enjoy a ten percent discount on the
purchase of most products at the CompuServe Store, as well as volume discounts
on information retrieval from selected transaction priced financial databases.


ΓòÉΓòÉΓòÉ <hidden> Executive Service Option Databases ΓòÉΓòÉΓòÉ

Members with the Executive Service Option enjoy exclusive databases including:
Ticker Retrieval, Disclosure II, Executive News Service, Supersite,
Institutional Broker's Estimate System, Securities Screening, and Return
Analysis.


ΓòÉΓòÉΓòÉ <hidden> Executive Service Option Offer ΓòÉΓòÉΓòÉ

Members with the Executive Service Option enjoy special direct marketing offers
for goods and services from our affiliated merchants and manufacturers.


ΓòÉΓòÉΓòÉ <hidden> online storage capacity ΓòÉΓòÉΓòÉ

Members with the Executive Service Option enjoy a fifty percent increase in the
amount of online storage available in their personal file area, along with an
opportunity to purchase additional storage space at a reduced weekly rate.


ΓòÉΓòÉΓòÉ <hidden> Personal File Storage ΓòÉΓòÉΓòÉ

Members with the Executive Service Option enjoy a six month storage period for
personal files without charge (30 days is standard).


ΓòÉΓòÉΓòÉ <hidden> Monthly Minimum Fee ΓòÉΓòÉΓòÉ

Members with the Executive Service Option do not have to pay the monthly
minimum fee associated with direct debit billing, but are subject to a $10
monthly minimum fee, which is applied to the monthly Standard Pricing Plan
membership.


ΓòÉΓòÉΓòÉ <hidden> CompuServe Mail ΓòÉΓòÉΓòÉ

CompuServe Mail enables you to communicate not only with other CompuServe
members, but also with users of other electronic mail services, such as MCI
Mail, AT&T Mail, SprintMail, Internet, and any registered MHS worldwide. You
can even send a Telex or fax message through CompuServe Mail.


ΓòÉΓòÉΓòÉ <hidden> Forums ΓòÉΓòÉΓòÉ

Personal Computing Forums give you computer software and hardware support from
over 750 companies, such as IBM, Describe, Lotus, Watcom, Computer Associates,
and more.


ΓòÉΓòÉΓòÉ <hidden> Financial Databases ΓòÉΓòÉΓòÉ

Financial Databases enable you to take control of your investments with the
same electronic tools and information the experts depend upon daily.


ΓòÉΓòÉΓòÉ <hidden> News ΓòÉΓòÉΓòÉ

News Services keep you informed with news stories as they happen from news
sources such as the Associated Press, Reuters, OTC News Alert, and more.


ΓòÉΓòÉΓòÉ <hidden> Special Interest Forums ΓòÉΓòÉΓòÉ

Special Interest Forums let you meet others who share your interests and
hobbies around the world.


ΓòÉΓòÉΓòÉ <hidden> Many Other Services ΓòÉΓòÉΓòÉ

CompuServe has many other services too, such as services that allow you to book
airline reservations, browse electronic shopping malls for specialty and
discounted goods, learn weather conditions around the world, participate in
live multi-player games, and more.


ΓòÉΓòÉΓòÉ 2. Signing up for CompuServe ΓòÉΓòÉΓòÉ

The following section describes how to signup a new CompuServe account.

You will be instructed on how to obtain a User ID and Password.

What you need to provide

Address and Member Options
Billing and Country Information
Connection Settings
Serial Number and Agreement Number


ΓòÉΓòÉΓòÉ 2.1. Providing Address and Options ΓòÉΓòÉΓòÉ

During the member signup procedure, you will be asked to provide your address
and select membership options. If you selected the Corporate Billing payment
method, you will be prompted for additional information.

Requested Information

Address Information
Billing Information
Membership Options

Related Information

Corporate Billing Information


ΓòÉΓòÉΓòÉ 2.1.1. Address Information ΓòÉΓòÉΓòÉ

Complete the address information requested. Providing a Company Name, Daytime
Phone Number, and Social Security Number is optional.

Note:  If you choose a credit card as your billing option, make sure you
specify the identical name and address used by your charge card for billing.
Include an area code in all phone numbers.


ΓòÉΓòÉΓòÉ 2.1.2. Billing Information ΓòÉΓòÉΓòÉ

CompuServe offers several billing options. The available options are:

Corporate Billing Account
Credit Card Billing
Direct Debit


ΓòÉΓòÉΓòÉ 2.1.2.1. Corporate Billing Acount ΓòÉΓòÉΓòÉ

If you are a business with established credit in the United States, Canada, or
Europe and want to set up separate memberships (User ID Numbers) within your
organization, you'll probably want to open a corporate billing account. If you
select Corporate Billing, you will need to provide bank and trade references,
which CompuServe will verify before authorizing access to CompuServe services.

Important:  If you need immediate access to CompuServe, you should choose
Credit Card or Direct Debit billing options. After signup, you can apply to
have Credit Card or Direct Debit accounts converted to Corporate Billing
Accounts.

Related Information

Administrator Account Information
Bank Reference


ΓòÉΓòÉΓòÉ 2.1.2.2. Credit Card Billing ΓòÉΓòÉΓòÉ

If you want to bill your CompuServe charges directly to your credit card
company, select a credit card billing option. The name and address you use
during the member signup procedure must be identical to those used by your
credit card for billing. Members outside the United States must use an
international card.

Available Credit Card Options

American Express/Optima
Diner's Club
Discover
Mastercard/Eurocard/Access
VISA


ΓòÉΓòÉΓòÉ 2.1.2.3. Direct Debit ΓòÉΓòÉΓòÉ

If you have an address and checking account in the United States and wish to
make payments from your checking account to CompuServe through the Federal
Reserve System, select the direct debit billing option. If you select this
option, CompuServe may need to call you within 24 hours of your signup to
verify your bank information.

You can also select the direct debit billing option if you have a German
address and use a German bank.

Requested Direct Debit Information

Name on Checking Account
Bank Name and Address
Check Number
Routing Transit Number
Checking Account Number


ΓòÉΓòÉΓòÉ 2.1.3. Membership Options ΓòÉΓòÉΓòÉ

A CompuServe membership entitles you to free informational and promotional
materials, as well as an online Member Directory entry. Select the options that
you would like.

Available Options

CompuServe Magazine
Member Directory
Promotional Mail
External Mailings


ΓòÉΓòÉΓòÉ 2.2. Billing and Country Information ΓòÉΓòÉΓòÉ

During the member signup procedure, you will be asked to specify your billing
and country information.

Information Requested

Agreement Number
Serial Number
Country
Country Name (if other)
Payment Method
Personal Account Usage
Business Account Usage


ΓòÉΓòÉΓòÉ 2.2.1. Payment Method ΓòÉΓòÉΓòÉ

CompuServe offers many payment options. The available payment methods are:

Credit Card
Direct Debit
Corporate Billing Account


ΓòÉΓòÉΓòÉ 3. Connection Settings ΓòÉΓòÉΓòÉ

Prior to completing the signup, you should verify that the Connection settings
are properly configured for your equipment.

To access the Connection Settings, choose Connect Settings from the Signup
menu. The following items should be verified:

o Primary Network
o Baud Rate
o Phone
o Comm Port
o Dial Type

Related Information

Modem Settings


ΓòÉΓòÉΓòÉ 3.1. Selecting a Communications Port ΓòÉΓòÉΓòÉ

A communications port, sometimes called the Comm Port or just the port, is the
mechanism that provides the channel for data to be transferred between your
microcomputer and a modem.

You can specify any communications port, although it must be the proper one for
your microcomputer. Please consult the hardware documentation that came with
your microcomputer to learn about the communications port you should use.

If you are unsure of the correct communications port, select the Auto-Detect
option. This feature will attempt to determine the correct communication port
for your modem by performing some simple tests. As each communications port
must be tested one at a time, this may take several minutes.

If you need additional help, you can contact CompuServe Customer Service.

Related Information

Get Assistance from Customer Service


ΓòÉΓòÉΓòÉ <hidden> Dial Type ΓòÉΓòÉΓòÉ

During the member signup procedure, you will be asked to select a dial type.
The available choices are listed below. If you are unsure of which option to
use, select Pulse (Rotary) or contact your local telephone company.

Dial Types

Pulse (Rotary)
Touch Tone


ΓòÉΓòÉΓòÉ <hidden> User ID ΓòÉΓòÉΓòÉ

Your User ID number is your electronic identification, or address, on
CompuServe


ΓòÉΓòÉΓòÉ <hidden> Password ΓòÉΓòÉΓòÉ

This is only your temporary Password. You will receive a permanent Password via
postal mail within 10 days. Some services on CompuServe will not be available
until you receive your permanent Password. Keep your Password in a secure place
and do not share it with anyone!


ΓòÉΓòÉΓòÉ <hidden> Usage Credit ΓòÉΓòÉΓòÉ

Some offers from CompuServe give you a usage credit which is applied
automatically to your account.


ΓòÉΓòÉΓòÉ <hidden> Primary Access Number ΓòÉΓòÉΓòÉ

This is the telephone number you will want to specify in your communications
software in order to connect to CompuServe. Not Available means you signed up
from a location that does not have a local access telephone number, such as a
country you specified for Other under the Country category in the
Billing/Country dialog. If you see Not Available, you can consult the
CompuServe Customer Service office for your area for assistance.

Note:  The WATS line used for signup in the United States (1-800-609-1674)
incurs hourly surcharges if you use it after signup to access CompuServe.


ΓòÉΓòÉΓòÉ <hidden> Primary Network ΓòÉΓòÉΓòÉ

If the CompuServe network is available to you as a local telephone call, it
will always be your best and least expensive choice for a network. However, you
can connect to CompuServe through a variety of other networks if there is no
local CompuServe telephone number in your area. Surcharges might apply when
using other networks.


ΓòÉΓòÉΓòÉ <hidden> Secondary Access Number ΓòÉΓòÉΓòÉ

This is the telephone number you will want to specify in your communications
software in order to connect to CompuServe. Not Available means you signed up
from a location that does not have a local access telephone number, such as a
country you specified for Other under the Country category in the
Billing/Country dialog. If you see Not Available, you can consult the
CompuServe Customer Service office for your area for assistance.

Note:  The WATS line used for signup in the United States (1-800-609-1674)
incurs hourly surcharges if you use it after signup to access CompuServe.


ΓòÉΓòÉΓòÉ <hidden> Secondary Network ΓòÉΓòÉΓòÉ

If the CompuServe network is available to you as a local telephone call, it
will always be your best and least expensive choice for a network. However, you
can connect to CompuServe through a variety of other networks if there is no
local CompuServe telephone number in your area. Surcharges might apply when
using other networks.


ΓòÉΓòÉΓòÉ <hidden> Proceed Button ΓòÉΓòÉΓòÉ

The Proceed button records your information and takes you to the next dialog.


ΓòÉΓòÉΓòÉ <hidden> CBA Administrator ΓòÉΓòÉΓòÉ

The administrator of a corporate billing account is the contact person for all
administrative and billing information, including information related to new
accounts, monthly invoicing, and changes to any existing accounts.


ΓòÉΓòÉΓòÉ <hidden> References ΓòÉΓòÉΓòÉ

Please make sure that the information you provide is up-to-date and accurate.
References must be verified before you will be able to access CompuServe
Services.


ΓòÉΓòÉΓòÉ <hidden> Checking Account Name ΓòÉΓòÉΓòÉ

Enter the account holder's name as it appears on the check.


ΓòÉΓòÉΓòÉ <hidden> Bank Name and Address ΓòÉΓòÉΓòÉ

The bank name and address will generally be printed above the memo field of
your check. Contact your financial institution if you are unsure of the address
or it does not appear on your checks.


ΓòÉΓòÉΓòÉ <hidden> Check Number ΓòÉΓòÉΓòÉ

Enter a valid check number here. This number will be located in the upper right
corner of your check and is used only for account number verification.


ΓòÉΓòÉΓòÉ <hidden> Routing Transit Number ΓòÉΓòÉΓòÉ

The routing transit number is a nine digit number generally located in the
lower left corner of your check. Check with your financial institution if
unsure of your routing transit number.


ΓòÉΓòÉΓòÉ <hidden> Checking Account Number ΓòÉΓòÉΓòÉ

The checking account number will generally be located immediately to the right
of the routing transit number. Check with your financial institution if unsure
of your account number.


ΓòÉΓòÉΓòÉ <hidden> CompuServe Magazine ΓòÉΓòÉΓòÉ

Mark this option if you wish to receive the CompuServe Magazine publication
free each month. CompuServe Magazine is written exclusively for CompuServe
members and keeps you up-to-date on service changes, tips, and how other
members are getting the most out of CompuServe.


ΓòÉΓòÉΓòÉ <hidden> Member Directory ΓòÉΓòÉΓòÉ

Mark this if you want to be included in the CompuServe Member Directory. The
Member Directory contains names, addresses (city and state only), and User ID
numbers of CompuServe members. Once included in the Member Directory, you can
always have your own entry excluded, or re-included if you have excluded it.


ΓòÉΓòÉΓòÉ <hidden> Promotional Mail ΓòÉΓòÉΓòÉ

Mark this if you want to receive mail sent by CompuServe explaining new
services, special offers, and other valuable information.


ΓòÉΓòÉΓòÉ <hidden> External Mailings ΓòÉΓòÉΓòÉ

Mark this if you want to receive promotional materials from organizations other
than CompuServe, explaing their products and services.


ΓòÉΓòÉΓòÉ <hidden> Agreement Number ΓòÉΓòÉΓòÉ

During the member signup procedure, you will be asked to type an Agreement
Number. You will find your Agreement number on the Quick Setup Instructions
card that comes with your CIM for OS/2 disks. Some pre-installed versions of
CIM for OS/2 will already have the Serial Number and Agreement Number fields
completed. If you do not have a Quick Setup Instructions card, you will need to
telephone Membership Sales at 1-800-848-8199 to obtain one.


ΓòÉΓòÉΓòÉ <hidden> Serial Number ΓòÉΓòÉΓòÉ

During the member signup procedure, you will be asked to type a Serial Number.
You will find your Serial Number on the Quick Setup Instructions card that
comes with your CIM for OS/2 disks. Some pre-installed versions of CIM for OS/2
will already have the Serial Number and Agreement Number fields completed. If
you do not have a Quick Setup Instructions card, you will need to telephone
Membership Sales at 1-800-848-8199 to obtain one.


ΓòÉΓòÉΓòÉ <hidden> Country ΓòÉΓòÉΓòÉ

Highlight the country from which you are connecting to CompuServe.


ΓòÉΓòÉΓòÉ <hidden> American Express/Optima ΓòÉΓòÉΓòÉ

Select this option if you want to bill your CompuServe charges to your American
Express or Optima card. The name and address you use during the member signup
procedure must be identical to those used by your charge card for billing.
Members outside the United States must use an international card.


ΓòÉΓòÉΓòÉ <hidden> Diner's Club ΓòÉΓòÉΓòÉ

Select this option if you want to bill your CompuServe charges to your Diner's
Club card. The name and address you use during the member signup procedure must
be identical to those used by your charge card for billing. Members outside the
United States must use an international card.


ΓòÉΓòÉΓòÉ <hidden> Discover ΓòÉΓòÉΓòÉ

Select this option if you want to bill your CompuServe charges to your Discover
card. The name and address you use during the member signup procedure must be
identical to those used by your charge card for billing. Members outside the
United States must use an international card.


ΓòÉΓòÉΓòÉ <hidden> Mastercard/Eurocard/Access ΓòÉΓòÉΓòÉ

Select this option if you want to bill your CompuServe charges to your
Mastercard, Eurocard, or Access card. The name and address you use during the
member signup procedure must be identical to those used by your charge card for
billing. Members outside the United States must use an international card.


ΓòÉΓòÉΓòÉ <hidden> Visa ΓòÉΓòÉΓòÉ

Select this option if you want to bill your CompuServe charges to your Visa
card. The name and address you use during the member signup procedure must be
identical to those used by your charge card for billing. Members outside the
United States must use an international card.


ΓòÉΓòÉΓòÉ <hidden> Country ΓòÉΓòÉΓòÉ

If you selected Other or Europe Other under the Country category, type the name
of the country from which you are connecting to CompuServe in this field.


ΓòÉΓòÉΓòÉ <hidden> Personal Account ΓòÉΓòÉΓòÉ

Select this if you want to set up a private, non-corporate account.


ΓòÉΓòÉΓòÉ <hidden> Business Account ΓòÉΓòÉΓòÉ

Select this option if you want to set up a corporate account.


ΓòÉΓòÉΓòÉ <hidden> Pulse Dialing ΓòÉΓòÉΓòÉ

Pulse dialing sounds like a rotary telephone (a series of clicks rather than
tones).


ΓòÉΓòÉΓòÉ <hidden> Tone Dialing ΓòÉΓòÉΓòÉ

Tone dialing sounds like a touchtone telephone (a series of tones rather than
clicks). Even if you have a rotary telephone, your local telephone company may
provide touch tone services.


ΓòÉΓòÉΓòÉ <hidden> Permanent User ID and New Password ΓòÉΓòÉΓòÉ

During the member signup procedure, you will be assigned a CompuServe User ID
and temporary password so that you can start accessing the CompuServe
Information Service immediately.

Displayed in the Welcome to CompuServe dialog will be several important items
unique to your new membership, as well as local access telephone numbers if
available. Though this information will automatically be placed in your CIM for
OS/2 settings, you should write it down and store it in a safe place for future
reference.

Note:  Never keep your User ID and password written down in the same place and
never give your password to anyone. It is the key to your account.

For security reasons, a permanent Password will be sent to you by postal mail
within 10 days. Some services on CompuServe will not be available until you
receive your permanent Password.

After selecting the Proceed button, you will be asked to confirm your new User
ID and Password.

The information displayed

User ID
Password
Usage Credit
Primary Access Number
Primary Network
Secondary Access Number
Secondary Network


ΓòÉΓòÉΓòÉ 4. Getting Assistance ΓòÉΓòÉΓòÉ

Local Customer Service is available worldwide. You can telephone, write, or
send a fax to any CompuServe Customer Service office. If there is no local
Customer Service listing in your country, please try contacting the Customer
Service office nearest you or calling CompuServe Customer Service in the United
States for further assistance.

Customer Service Offices

Argentina
Australia/New Zealand
Austria
Chile
France
Germany
Hong Kong
Hungary
Israel
Japan
Mexico
South Africa
South Korea
Switzerland
Taiwan
United Kingdom
United States/Canada
Venezuela


ΓòÉΓòÉΓòÉ 4.1. Fax ΓòÉΓòÉΓòÉ

To ensure prompt delivery and handling of a faxed letter, be sure to include a
cover page clearly stating  your name, User ID number, and the name of the
department (and/or person) to whom the letter is being sent.


ΓòÉΓòÉΓòÉ 4.2. Argentina ΓòÉΓòÉΓòÉ

CompuServe S.A. Argentina
Av. Rivadavia 969 2do. P. Frente
Buenos Aires, 1002
Argentina
Phone: [phone]
Fax: [phone]
Hours: 9:00 - 17:00 Weekdays


ΓòÉΓòÉΓòÉ 4.3. Australia/New Zealand ΓòÉΓòÉΓòÉ

CompuServe Pacific
Fujitsu Australia Ltd.
475 Victoria Avenue
Chatswood, NSW 2067
Australia
Australia Freephone: 008 025 240
New Zealand Freephone: 0800 446 113
Outside Australia/New Zealand ([phone]
Fax: [phone]
Hours: 9:00 - 21:00 Weekdays


ΓòÉΓòÉΓòÉ 4.4. Austria ΓòÉΓòÉΓòÉ

Austria Freephone: 0660-8750
Outside Austria: ([phone]
Fax: [phone]
Hours: 9:00 - 20:00 (CET) Weekdays


ΓòÉΓòÉΓòÉ 4.5. Chile ΓòÉΓòÉΓòÉ

Chilepac
Gerencia Red de Datos
Morande 147
Santiago, Chile
Phone: [phone]
Fax: [phone]
Hours: 9:00 - 17:00 Weekdays


ΓòÉΓòÉΓòÉ 4.6. France ΓòÉΓòÉΓòÉ

CompuServe Information Service SARL
Centre ATRIA
Rueil 2000 - 21, Av Edouard Belin
92566 RUEIL MALMAISON CEDEX
France
AZUR Phone:[phone]
Outside France: ([phone]
Fax: [phone]
Hours: 8:30 - 19:30 Weekdays


ΓòÉΓòÉΓòÉ 4.7. Germany ΓòÉΓòÉΓòÉ

CompuServe GmbH
Postfach 11 69
D-82001 Unterhaching bei Munchen
Germany
Germany Freephone: 0130 86 46 43
Outside Germany: ([phone]
Fax: [phone]
Hours: 9:00 - 20:00 (CET) Weekdays


ΓòÉΓòÉΓòÉ 4.8. Hong Kong ΓòÉΓòÉΓòÉ

CompuServe Hong Kong
Hutchison Information Services, Ltd.

34/F NatWest Tower
Times Square
Causeway Bay
Hong Kong
Phone: [phone]
Fax: [phone]
Hours: 9:00 - 18:00 Weekday
       9:00 - 12:00 Saturdays


ΓòÉΓòÉΓòÉ 4.9. Hungary ΓòÉΓòÉΓòÉ

CompuServe Hungary
Microsystem RT.
1122 Budapest XII
Varosmajor u. 74
Budapest, Hungary
Phone: [phone]
Fax: (+36) (1) 155-9296
Hours: 8:30 - 16:30 Weekdays


ΓòÉΓòÉΓòÉ 4.10. Israel ΓòÉΓòÉΓòÉ

CompuServe Israel
Trendline Info.Communications Svcs., Ltd.
Yad Harutsim 12
Tel-Aviv, Israel
Phone: [phone]
Fax: (+972) (3) 6388288
Hours: 9:00 - 17:00 Sunday - Thursday


ΓòÉΓòÉΓòÉ 4.11. Japan ΓòÉΓòÉΓòÉ

NIFTY Corporation
8th Floor, Omori Bellport A,
Minami-Oi 6-26-1, Shinagawa-ku

Tokyo  140  Japan
Japan Freephone: 0120 22 1200
Outside Japan: ([phone]
Fax: [phone]
Hours: 9:00 - 19:00 (JST) Weekdays
       9:00 - 17:50 (JST) Saturdays


ΓòÉΓòÉΓòÉ 4.12. Mexico ΓòÉΓòÉΓòÉ

CompuServe Mexico
Infoacces S. A. de C. V.
Gutenberg 143
Col. Anzures
C. P. 11590 Mexico D. F.
Phone: [phone]
Fax: [phone]
Hours: 9:00 - 22:00 Weekdays
       10:00 - 14:00 Saturdays


ΓòÉΓòÉΓòÉ 4.13. South Africa ΓòÉΓòÉΓòÉ

CompuServe Africa
P.O.Box 72668
Lynnwood Ridge
South Africa 0040
Phone: [phone]
Fax: [phone]
Hours: 9:00 - 17:00 Weekdays


ΓòÉΓòÉΓòÉ 4.14. South Korea ΓòÉΓòÉΓòÉ

Overseas Information Team, IS Group
ATEL Co.
2F. Kunja Bldg.
942-1 Daechi-dong Kangnam-gu
Seoul, Korea

135-280
Korea Freephone: 080 022 7400
Outside Korea: ([phone]
Fax: [phone]
Hours: 9:00 - 18:00 Weekdays
       9:00 - 17:50 Saturdays


ΓòÉΓòÉΓòÉ 4.15. Switzerland ΓòÉΓòÉΓòÉ

Switzerland Freephone: 155 31 79
Outside Switzerland: ([phone]
Fax:[phone]
Hours: 9:00 - 20:00 (CET) Weekdays


ΓòÉΓòÉΓòÉ 4.16. Taiwan ΓòÉΓòÉΓòÉ

TTN-Serve
Taiwan Telecom.Network Svcs. Co., Ltd.
Far East ABC Intelligent Science Park
1st Floor, No. 13, Lane 50, Nan-Kang Road, Section 3
Taipei, Taiwan, R.O.C.
Taiwan Freephone: 080 251 009
Outside Taiwan: ([phone]
Fax: [phone]
Hours: 9:00 - 18:00 Weekdays
       9:00 - 12:00 Saturdays


ΓòÉΓòÉΓòÉ 4.17. United Kingdom ΓòÉΓòÉΓòÉ

CompuServe Information Service (UK) Ltd.
No. 1 Redcliff Street
P.O. Box 676
Bristol BS99 1YN
UK Freephone: 0800 289458
Outside UK: (+44) (272) 760680
Fax: (+44) (272) 252210
Hours: 9:00 - 21:00 Weekdays
       10:00 - 17:00 Saturdays


ΓòÉΓòÉΓòÉ 4.18. United States ΓòÉΓòÉΓòÉ

P.O. Box 20212
5000 Arlington Centre Blvd.
Columbus, Ohio  43220
USA Freephone: 800-848-8990
Outside USA: ([phone]
Fax: [phone]
Hours: 8:00 - 24:00  (US EST) Weekdays
       12:00 - 22:00 Saturday and Sunday


ΓòÉΓòÉΓòÉ 4.19. Venezuela ΓòÉΓòÉΓòÉ

CompuServe C.A. Venezuela
Plaza Venezuela - Torres Capriles
Piso 4, Oficina 401
Caracas - Venezuela
Phone: [phone]
Fax: [phone]
Hours: 8:00 - 17:00 Weekdays


ΓòÉΓòÉΓòÉ 5. Troubleshooting/Startup Checklist ΓòÉΓòÉΓòÉ

Connections  If Signup is unable to dial your modem and connect properly,
please check to ensure that all the cable connections, modem connections, and
power supply connections are correct.

Modem Settings  If Signup is able to dial your modem, but is unable to complete
the member signup procedure, please review your modem settings to make sure
they are accurate.

COM3 or COM4 not Available  When installed, OS/2 initially only supports COM1
and COM2. If you have installed an internal modem configured for COM3 or COM4,
be sure that the CONFIG.SYS has been modified to provide support for COM3
and/or COM4. Consult your online OS/2 Command Reference and see the COM.SYS
entry of the DEVICE section.

Connection Settings  If Signup is unable to connect you to CompuServe, it could
be because the wrong COM port has been specified. Please check your connection
settings and modem settings.

Secondary Communications Programs  If you receive an OS/2 SYS1798 error
(communications port is in use by another application), please close any other
communications programs that you may be currently running. This could include
fax or voicemail programs.

User ID Number and Password  If you are able to complete the member signup
procedure, but are unable to connect to CompuServe again, please check your
connection information to make sure you are using the permanent User ID number
and new temporary password.

Related Information

Reviewing Communication Settings
Reviewing Modem Settings
Overview of Signup


ΓòÉΓòÉΓòÉ 5.1. Reviewing Communication Settings ΓòÉΓòÉΓòÉ

To review the communication settings, choose Connect Settings from the Signup
menu. The items displayed in the Signup Connection Settings dialog are:

o Primary Network
o Baud Rate
o Phone
o Comm Port
o Dial Type


ΓòÉΓòÉΓòÉ <hidden> Primary Network ΓòÉΓòÉΓòÉ

Highlight the network that you want to use to connect to CompuServe.


ΓòÉΓòÉΓòÉ <hidden> Baud Rate ΓòÉΓòÉΓòÉ

Highlight the baud rate you wish to use.

Note:  Your modem must support the baud rate you select.


ΓòÉΓòÉΓòÉ <hidden> Phone ΓòÉΓòÉΓòÉ

Type the local access number to be used to connect to CompuServe.


ΓòÉΓòÉΓòÉ <hidden> Comm Port ΓòÉΓòÉΓòÉ

Highlight the communications port that your computer is configured to use.


ΓòÉΓòÉΓòÉ <hidden> Dial Type ΓòÉΓòÉΓòÉ

Select the dial type you will be using from the list below.

Tone  Tone dialing sounds like a touchtone telephone. Tone dialing is faster
than Pulse dialing.

Pulse  Pulse dialing sounds like a rotary telephone.

Direct  Select this only if your computer is hard-wired to another computer
system which provides the connection for you.


ΓòÉΓòÉΓòÉ 5.2. Reviewing Modem Settings ΓòÉΓòÉΓòÉ

You may need to configure the Signup program for your modem. The Modem Settings
can be accessed by clicking the Modem button in the Connect Settings dialog or
by choosing Modem Settings from the Signup menu.

Listed below are the items that can be configured specifically for your modem.

o Modem Type
o Initialize
o Prefix
o Dial Tone
o Reset
o Escape
o Connect
o Suffix
o Dial Pulse
o Hang Up
o Acknowledge
o Failure
o Error Correction
o Data Compression
o Speaker Off
o Modem Security User ID
o Modem Security Password


ΓòÉΓòÉΓòÉ <hidden> Modem Button ΓòÉΓòÉΓòÉ

Click this button to review the modem settings.


ΓòÉΓòÉΓòÉ <hidden> Modem Type ΓòÉΓòÉΓòÉ

Highlight your modem type in the list provided. If your modem type is not in
the list and is Hayes-compatible, highlight Hayes. If your modem doesn't
respond, select Other. These settings vary from modem to modem and you may need
to contact your modem manufacturer for the correct settings.


ΓòÉΓòÉΓòÉ <hidden> Initialize Field ΓòÉΓòÉΓòÉ

If you highlight a modem in the list provided in the box beside Modem , that
modem's initialization command string will be displayed automatically. This
field can be edited, if necessary, should you need to customize the
initialization string.


ΓòÉΓòÉΓòÉ <hidden> Prefix ΓòÉΓòÉΓòÉ

Make sure that this is the correct prefix string for your modem. This is also
known as the attention command.

Most modems will use "AT" as the command prefix. Other modems do not support
Hayes commands at all. Should your modem be one of the latter, you will need to
contact you modem manufacturer to determine the correct settings for this
field.


ΓòÉΓòÉΓòÉ <hidden> Dial Tone ΓòÉΓòÉΓòÉ

Make sure that this is the correct string that instructs your modem to use
touch tone dialing.

Most modems will use "DT" for touch tone dialing. Other modems do not support
Hayes commands at all. Should your modem be one of the latter, you will need to
contact you modem manufacturer to determine the correct settings for this
field.

If you always have to cancel call waiting or enter a special prefix to dial
outside of an office building or school, the prefix can be added to the Dial
Tone command. If the example shown, the user has added *70, to the end of the
Dial Tone command. This will cause *70, to be dialed before each telephone
number. If you use this method to support the disabling of call waiting, do not
include the same sequence in your telephone number.


ΓòÉΓòÉΓòÉ <hidden> Reset ΓòÉΓòÉΓòÉ

Make sure that this is the correct string to reset your modem. Most modems will
use "&F" to be reset to factory defaults. Other modems support only "Z" and a
few do not support Hayes commands at all. Should your modem be one of the
latter, you will need to contact you modem manufacturer to determine the
correct settings for this field.


ΓòÉΓòÉΓòÉ <hidden> Escape ΓòÉΓòÉΓòÉ

Make sure that this is the correct string to issue an Escape command to your
modem.

Most modems will use "+++" as the escape command. Other modems do not support
Hayes commands at all. Should your modem be one of the latter, you will need to
contact you modem manufacturer to determine the correct settings for this
field.


ΓòÉΓòÉΓòÉ <hidden> Connect ΓòÉΓòÉΓòÉ

Make sure that this is the correct string or phrase displayed by your modem
when connection is established.

Most modems will use "CONNECT" to acknowledge a successful command. Other
modems do not support Hayes responses at all. Should your modem be one of the
latter, you will need to contact you modem manufacturer to determine the
correct settings for this field.


ΓòÉΓòÉΓòÉ <hidden> Suffix ΓòÉΓòÉΓòÉ

Make sure that this is the correct string which terminates a command on your
modem.

Most modems will use "^M" as a command terminator. Other modems do not support
Hayes commands at all. Should your modem be one of the latter, you will need to
contact you modem manufacturer to determine the correct settings for this
field.


ΓòÉΓòÉΓòÉ <hidden> Dial Pulse ΓòÉΓòÉΓòÉ

Make sure that this is the correct string that instructs your modem to use
pulse dialing.

Most modems will use "DP" for pulse dialing. Other modems do not support Hayes
commands at all. Should your modem be one of the latter, you will need to
contact you modem manufacturer to determine the correct settings for this
field.

If you always have to cancel call waiting or enter a special prefix to dial
outside of an office building or school, the prefix can be added to the Dial
Pulse command. If the example shown, the user has added 1101, to the end of the
Dial Pulse command. This will cause 1101 to be dialed before each telephone
number.


ΓòÉΓòÉΓòÉ <hidden> Hang Up ΓòÉΓòÉΓòÉ

Make sure that this is the correct string which instructs your modem to hang up
the telephone.

Most modems will use "H0" to hang up the phone. Other modems do not support
Hayes commands at all. Should your modem be one of the latter, you will need to
contact you modem manufacturer to determine the correct settings for this
field.


ΓòÉΓòÉΓòÉ <hidden> Acknowledge ΓòÉΓòÉΓòÉ

Make sure that this is the correct string or phrase displayed when a command is
successfully received by the modem.

Most modems will use "OK" to acknowledge a successful command. Other modems do
not support Hayes responses at all. Should your modem be one of the latter, you
will need to contact you modem manufacturer to determine the correct settings
for this field.


ΓòÉΓòÉΓòÉ <hidden> Failure ΓòÉΓòÉΓòÉ

Make sure that this is the correct string or phrase that you modem displays
when their is no connection or the signal stops.

Most modems will use "NO CARRIER" to indicate a connection problem. Other
modems do not support Hayes responses at all. Should your modem be one of the
latter, you will need to contact you modem manufacturer to determine the
correct settings for this field.


ΓòÉΓòÉΓòÉ <hidden> Error Correction ΓòÉΓòÉΓòÉ

This is the command to enable error correction on your modem. Depending on the
modem you have selected, the appropriate error correction command will be
displayed here by default. However, if you select a modem for which information
is not available, you will have to consult your modem's documentation to learn
what to enter here.


ΓòÉΓòÉΓòÉ <hidden> Data Compression ΓòÉΓòÉΓòÉ

This is the command to enable data compression on your modem. Depending on the
modem you have selected, the appropriate data compression command will be
displayed here by default. However, if you selected a modem for which
information is not available, you will have to consult your modem's
documentation to learn what to enter here.


ΓòÉΓòÉΓòÉ <hidden> Speaker Off ΓòÉΓòÉΓòÉ

When marked, this option causes silent operation (no dial tone, dialing or
connection sounds during logon) of a Hayes-compatible modem.

If you are having difficulty connecting, be sure that this feature is not
marked in order to facilitate troubleshooting.


ΓòÉΓòÉΓòÉ <hidden> Modem Security User ID ΓòÉΓòÉΓòÉ

If your modem supports security access, type your User ID number here.


ΓòÉΓòÉΓòÉ <hidden> Modem Security Password ΓòÉΓòÉΓòÉ

If your modem supports security access, type your password here.


ΓòÉΓòÉΓòÉ 5.3. Overview of Signup Procedure ΓòÉΓòÉΓòÉ

In order to complete the member signup procedure, you will need to provide
certain information and perform related instructions.

 1. At the opening Country/Billing dialog you will be asked to provide the
    country from which you will be connecting to CompuServe and your preferred
    billing method, such as credit card, direct debit, or corporate business
    account.

 2. At the next dialog you are will be asked to provide more specific billing
    information, such as a credit card number or bank address, your personal
    address, and whether you desire specific membership options.

 3. If you are opening a corporate business account, you will be asked to
    provide administrator information, as well as credit references, at ensuing
    dialogs.

 4. During the member signup procedure you will see Executive Service Option
    information, as well as CompuServe's rules and terms of operation.

 5. At a Dial Type dialog you will be asked to specify your modem dialing
    preference. After you do, the Signup program will attempt to connect you to
    CompuServe.

 6. Upon connecting to CompuServe successfully, you are immediately asked to
    agree to the stated pricing plan conditions. You will be asked to type
    Agree to show acceptance.

 7. Once you agree to the pricing plan conditions, unless you selected a
    corporate billing account as your billing option, you will be assigned a
    permanent User ID number and a temporary Password. You will be asked to
    retype this information at the next dialog for confirmation purposes.