NetNews Usenet Archive 1993 #3/NN_1993_3.iso/spool/rec/video/16530

Text File | 1993-01-28 | 3.9 KB | 91 lines

Newsgroups: rec.video
Path: sparky!uunet!math.fu-berlin.de!ira.uka.de!scsing.switch.ch!univ-lyon1.fr!ghost.dsi.unimi.it!rpi!uwm.edu!linac!att!cbnewsc!cbfsb!att-out!walter!broom!fvr
From: [e-mail] (Frank Ricciardi)
Subject: Re:  SONY.....may they rot in hell !!
Message-ID: <[e-mail]>
Sender: [e-mail]
Nntp-Posting-Host: broom.bae.bellcore.com
Organization: Bell Communications Research
References:  <[e-mail]>
Date: Thu, 28 Jan 93 13:20:44 GMT
Lines: 78

In article <[e-mail]>, [e-mail] (claude whiting) writes:
|> Newsgroups: rec.video
|> Subject: Re: SONY... May they rot in hell !!
|> References: <[e-mail]>
|> Reply-To: [e-mail] (claude whiting)
|> Followup-To:Frank Ricciardi article
|> Distribution: world
|> Organization: GTE Federal Systems
|> Keywords:
|>

    Since I posted the original gripe, let me respond.



|> This is in response to the anger that has been vented against Sony for their
|> tv sets especially the XBR series. I can understand the outrage when
|> something is bought and doesn't work to specifications and when customer
|> service and repair are not obliging. I don't quite understand understand a
|> couple of things however and it may be because I haven't followed the thread
|> from the beginning. Apparently Mr. Ricciardi had a problem with geometric
|> distortion on his set (as do others) and have felt obligated to either
|> attempt adjustment themselves or have called their sets in for service. From
|> what I understand, the techs either can't or won't "fix" them and fixing the
|> sets themselves is not working.
|>
|>  Did the sets in the showroom exhibet this problem? If so, why did these
|> individuals buy them? If they didn't, than thats a different story.
   ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

    Yes, unfortunately, it isn't something I noticed until I got the set
and watched it for a few hours. After noticing the flaw on my set, the first
thing I did was go back to the store and look at all the display models. They
do, indeed, have similar flaws.

|>
|> From my own experience, I've owned Sony tv sets now including my current 27"
|> XBR for fifteen years now. I have never experienced a problem and absolutely
|> love the picture. I personally know four people with 27" Sonys (XBR and
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

    I completely agree. I have five SONY sets, and have been brand loyal to
SONY since the dawn of time. All of my other sets are at least 8-12 years of age
And they all outperform my brand new XBR in the geometric distortion/linearity
categories.

|> Trinitron sets) that have no problems whatsoever with either reliability or
|> geometric distortion. I would wholeheartedly purchase another Sony tv set in
|> the future.
|>
|> I just wanted to place a different viewpoint onto the net so that people
|> don't think that Sony XBRs are total garbage to be avoided. I'm a happy owner
|> along with four of my friends.
|>
|> I hope the people who are having problems that are legitimate will acquire
|> satisfation. Please keep us posted.
   ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

    Define legitimate, isn't customer satisfaction most important. Take it
from an MBA. Customer dissatisfaction arises most frequently when expextations
are not met by a product. SONY sets a high set of expectations by;

a) Marketing their XBR TV's toward the high end video consumer
b) Charging a premium price
c) Advertising the best picutre.

Frank R.


--
________________________________________________________________________________
"If you got to it and didn't do it, may you never get to it, and do it again"


Frank V. Ricciardi

[e-mail]