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- From: fvr@broom.bae.bellcore.com (Frank Ricciardi)
- Subject: Re: SONY.....may they rot in hell !!
- Message-ID: <1993Jan28.132044.28697@walter.bellcore.com>
- Sender: news@walter.bellcore.com
- Nntp-Posting-Host: broom.bae.bellcore.com
- Organization: Bell Communications Research
- References: <199301272036.AA22307@europa.eng.gtefsd.com>
- Date: Thu, 28 Jan 93 13:20:44 GMT
- Lines: 78
-
- In article <199301272036.AA22307@europa.eng.gtefsd.com>, whiting@europa.eng.gtefsd.com (claude whiting) writes:
- |> Newsgroups: rec.video
- |> Subject: Re: SONY... May they rot in hell !!
- |> References: <1993Jan27.135255.13782@walter.bellcore.com>
- |> Reply-To: whiting@europa.eng.gtefsd.com (claude whiting)
- |> Followup-To:Frank Ricciardi article
- |> Distribution: world
- |> Organization: GTE Federal Systems
- |> Keywords:
- |>
-
- Since I posted the original gripe, let me respond.
-
-
-
- |> This is in response to the anger that has been vented against Sony for their
- |> tv sets especially the XBR series. I can understand the outrage when
- |> something is bought and doesn't work to specifications and when customer
- |> service and repair are not obliging. I don't quite understand understand a
- |> couple of things however and it may be because I haven't followed the thread
- |> from the beginning. Apparently Mr. Ricciardi had a problem with geometric
- |> distortion on his set (as do others) and have felt obligated to either
- |> attempt adjustment themselves or have called their sets in for service. From
- |> what I understand, the techs either can't or won't "fix" them and fixing the
- |> sets themselves is not working.
- |>
- |> Did the sets in the showroom exhibet this problem? If so, why did these
- |> individuals buy them? If they didn't, than thats a different story.
- ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
-
- Yes, unfortunately, it isn't something I noticed until I got the set
- and watched it for a few hours. After noticing the flaw on my set, the first
- thing I did was go back to the store and look at all the display models. They
- do, indeed, have similar flaws.
-
- |>
- |> From my own experience, I've owned Sony tv sets now including my current 27"
- |> XBR for fifteen years now. I have never experienced a problem and absolutely
- |> love the picture. I personally know four people with 27" Sonys (XBR and
- ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
-
- I completely agree. I have five SONY sets, and have been brand loyal to
- SONY since the dawn of time. All of my other sets are at least 8-12 years of age
- And they all outperform my brand new XBR in the geometric distortion/linearity
- categories.
-
- |> Trinitron sets) that have no problems whatsoever with either reliability or
- |> geometric distortion. I would wholeheartedly purchase another Sony tv set in
- |> the future.
- |>
- |> I just wanted to place a different viewpoint onto the net so that people
- |> don't think that Sony XBRs are total garbage to be avoided. I'm a happy owner
- |> along with four of my friends.
- |>
- |> I hope the people who are having problems that are legitimate will acquire
- |> satisfation. Please keep us posted.
- ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
-
- Define legitimate, isn't customer satisfaction most important. Take it
- from an MBA. Customer dissatisfaction arises most frequently when expextations
- are not met by a product. SONY sets a high set of expectations by;
-
- a) Marketing their XBR TV's toward the high end video consumer
- b) Charging a premium price
- c) Advertising the best picutre.
-
- Frank R.
-
-
- --
- ________________________________________________________________________________
- "If you got to it and didn't do it, may you never get to it, and do it again"
-
-
- Frank V. Ricciardi
-
- fvr@bae.bellcore.com
-
-