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- Errors-To: rmeyer@ufobi2.uni-forst.gwdg.de
- X-ListName: WORD-PC unmoderated list <WORD-PC@ufobi1.uni-forst.gwdg.de>
- Date: Wed, 27 Jan 93 08:54:45 PST
- From: ben@banjo.apl.washington.edu (Ben Henwood)
- Reply-To: WORD-PC@ufobi1.uni-forst.gwdg.de
- Message-ID: <9301271654.AA01889@banjo.apl.washington.edu.aplNISDm>
- Newsgroups: bit.mailserv.word-pc
- Subject: Re: WORD_PC message 1993.084
- Lines: 47
-
-
- >Ideally a company(and this applies to all types of products or services),
- >would use the knowledge and
- >experiences of its customers to improve its product or service. A simple
- >multiple choice type survey which can
- >be compilied by machine to save costs. This would make us(the customer) feel
- >wanted and respected. Think of the
- >good rep we could spread for a company. Companies have a fixed number of
- >employees in design but by using its
- >customer base it could have a design staff of thousands for peanuts. It
- >wouldn't be long before that company would
- >take a lead and market share impossible to over take.
- >
-
- I have read that the Word group has people come in and use the
- product, trying out new ideas, whatever. Being there can be of great
- advantage, as the WAY something is used or the way someone WANTS to use
- something is revealed (I read that this is why they added drag-and-drop --
- from studying their customers).
-
- This very week, Microsoft called me and asked for some of my opinions about
- MS-Word. They also asked if I'd be willing to come in and be a part of
- a study/feedback group. I told them I didn't want to take the time, but
- thanks for the offer.
-
- I do not think a multiple choice sent to some or all of the customer base
- would be nearly as effective as talking directly to the customers, watching
- them use the product, etc. When I watch my wife (a novice computer user)
- try to use my DOS version of Managing Your Money, all it's shortcomings
- become glaringly obvious. She tries to do everything intuitively, and
- so struggles. On the other hand, in spite of all of Word4Windows
- complexity, she does pretty well with it.
-
- --
- Ben Henwood
-
- Applied Physics Laboratory / University of Washington
- Seattle, Washington
-
- Voice: (206) 543-1300
- FAX: (206) 543-6785
-
- Internet: ben@apl.washington.edu
- or
- benwood@u.washington.edu
-
-
-