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- Message-ID: <1992Dec31.041759.2808620279@ultramac.uucp>
- Newsgroups: misc.jobs.resumes,misc.jobs.misc
- Distribution: world
- From: sal@elaine14.Stanford.EDU (Salil Deshpande)
- Organization: Odyssey Ultraware, Inc
- Date: Thu, 31 Dec 1992 04:17:59 CDT
- Subject: Position Wanted: TECHNICAL SUPPORT ENGINEER
- Lines: 104
-
-
- Please reply to anu@eitech.com or to the Surface Mail Address/Phone on the
- resume.
-
- -------------------------------------------------------------------------------
- Ms. ANU DESHPANDE
- 4250 El Camino Real #A105
- Palo Alto, CA 94306
- (415)856-2138
- anu@eitech.com
-
- Objective
-
- To obtain a position in technical support of networking software or hardware
- products, in the Bay Area.
-
- Technical Skills
-
- Energetic professional with 2+ yrs technical experience and extensive
- knowledge
- of networking software and hardware products. Extremely fast learner who likes
- diving into interesting new software packages and learning every nook & cranny.
- Received Wollongong's Special Recognition for Excellence in Technical Support
- Award two years in a row.
-
- Extensive experience in configuration and troubleshooting of TCP/IP over
- Ethernet LANS and Token Ring networks, X.25 over WANS, and NFS products.
- Knowledge of networking protocols such as TCP/IP, DECnet, and XNS. Knowledge
- of routing and bridging as well as knowledge of routing protocols such as RIP,
- IGRP, BGP, and EGP. Knowledge & experience with the Unix, DOS, VMS, and MPE
- V/E
- operating systems. Programming in PASCAL, BASIC, FORTRAN, and COBOL.
-
- Education
-
- UNIVERSITY OF MARYLAND Baltimore, MD
- School of Engineering & Computer Science
- Bachelor of Science in Management Information Systems, May 1990 **GPA:
- 3.85**
-
- Experience
-
- NETWORK GENERAL Menlo Park, CA Jul
- 92-Present
- SENIOR TECHNICAL SUPPORT ENGINEER
- Provided 2nd level hardware and software pre-and post sales technical support
- for the Distributed Sniffer System, the Expert Sniffer, and the Sniffmaster-
- For-X-Windows to the current customer base.
-
- THE WOLLONGONG GROUP, Palo Alto, CA
- SENIOR TECHNICAL SUPPORT ENGINEER Aug 91-Jul
- 92
- Provided 2nd level technical support for the entire WINS/Pathway product
- line.
- Coordinated delegation of technical contacts among fellow support engineers
- and ensured that those contacts were under control and properly updated.
-
- TECHNICAL SUPPORT ENGINEER Sep 90-Aug
- 91
- Provided front line technical support for the entire WINS/Pathway product
- line, which included TCP/IP and NFS for VMS.
- Performed extensive in-house testing of new and existing products, worked with
- customers to understand their problems on-site or over the phone, duplicated
- customer problems in-house, debugged them, generated patches for customers,
- and
- occasionally installed fixes.
- Developed curricula and training materials for classes on Internetworking &
- Wollongong products; taught these classes to Wollongong Engineers and
- Customers.
- Performed installations of new software at customer sites.
-
- WESTINGHOUSE ELECTRIC CORP. Baltimore, MD Sep 89-May 90
- Intern - Junior Systems Analyst
- Worked in the Defense Contracting Department with a team of programmer
- analysts; developed skills in evaluating, designing, and implementing
- information systems. Unable to provide more information because the work was
- Classified.
-
- College Courses
-
- Computer Networking & Telecommunications, Theory of Networks, Systems Analysis
- anf Design Methods, Advanced FORTRAN Programming, Computer Aided Design,
- Technical writing, Business Management.
-
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- From: sal@elaine14.Stanford.EDU (Salil Deshpande)
- Subject: Position Wanted: TECHNICAL SUPPORT ENGINEER
- Message-ID: <SAL.92Dec29210043@elaine14.Stanford.EDU>
- Sender: ?@leland.Stanford.EDU
- Organization: DSO, Stanford University
- Date: 29 Dec 92 21:00:43
- Lines: 81
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