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  1. Xref: sparky misc.jobs.resumes:7260 misc.jobs.misc:8477 ba.jobs.misc:578
  2. Path: sparky!uunet!zaphod.mps.ohio-state.edu!sdd.hp.com!spool.mu.edu!olivea!apple!stanford.edu!nntp.Stanford.EDU!nntp!sal
  3. From: sal@elaine14.Stanford.EDU (Salil Deshpande)
  4. Newsgroups: misc.jobs.resumes,misc.jobs.misc,ba.jobs.misc
  5. Subject: Position Wanted: TECHNICAL SUPPORT ENGINEER
  6. Message-ID: <SAL.93Jan3014121@elaine14.Stanford.EDU>
  7. Date: 3 Jan 93 09:41:21 GMT
  8. Sender: ?@leland.Stanford.EDU
  9. Organization: DSO, Stanford University
  10. Lines: 70
  11.  
  12.  
  13. Please reply to anu@eitech.com or to the Address/Phone on the resume.
  14. -------------------------------------------------------------------------------
  15.                             Ms. ANU DESHPANDE                      U.S. Citizen
  16.                         4250 El Camino Real #A105
  17.                           Palo Alto, CA 94306
  18.                               (415)856-2138
  19.                               anu@eitech.com
  20.  
  21.                                 Objective 
  22.  
  23. To obtain a position in technical support/sales of networking hardware or
  24. software products, in the Bay Area.
  25.  
  26.                              Technical Skills 
  27.  
  28. Energetic professional with 2+ yrs technical experience and extensive knowledge
  29. of networking software and hardware products. Extremely fast learner who likes
  30. diving into interesting new software packages and learning every nook & cranny.
  31. Received Wollongong's Special Recognition for Excellence in Technical Support
  32. Award two years in a row.
  33.  
  34. Extensive experience in configuration and troubleshooting of TCP/IP over
  35. Ethernet LANS and Token Ring networks, X.25 over WANS, and NFS products.
  36. Knowledge of networking protocols such as TCP/IP, DECnet, and XNS.  Knowledge
  37. of routing and bridging as well as knowledge of routing protocols such as RIP,
  38. IGRP, BGP, and EGP. Knowledge & experience with Unix, DOS, & VMS.
  39. Programming in PASCAL, BASIC, FORTRAN, and COBOL.
  40.  
  41.                                 Experience 
  42.  
  43.  
  44. THE WOLLONGONG GROUP, Palo Alto, CA
  45. SENIOR TECHNICAL SUPPORT ENGINEER                                 Aug 91-Jul 92
  46. Provided 2nd level technical support for the entire WINS/Pathway product
  47. line.
  48. Coordinated delegation of technical contacts among fellow support engineers 
  49. and ensured that those contacts were under control and properly updated.
  50.  
  51. THE WOLLONGONG GROUP, Palo Alto, CA
  52. TECHNICAL SUPPORT ENGINEER                                        Sep 90-Aug 91
  53. Provided front line technical support for the entire WINS/Pathway product 
  54. line, which included TCP/IP and NFS for VMS.
  55. Performed extensive in-house testing of new and existing products, worked with
  56. customers to understand their problems on-site or over the phone, duplicated
  57. customer problems in-house, debugged them, generated patches for customers, and
  58. occasionally installed fixes.
  59. Developed curricula and training materials for classes on Internetworking &
  60. Wollongong products; taught these classes to Wollongong Engineers and
  61. Customers.
  62. Performed installations of new software at customer sites.
  63.  
  64. WESTINGHOUSE ELECTRIC CORP. Baltimore, MD                         Sep 89-May 90
  65. Intern - Junior Systems Analyst 
  66. Worked in the Defense Contracting Department with a team of programmer
  67. analysts; developed skills in evaluating, designing, and implementing
  68. information systems. Unable to provide more information because the work was
  69. Classified.
  70.  
  71.                                 Education 
  72.  
  73. UNIVERSITY OF MARYLAND                                            Baltimore, MD
  74. School of Engineering & Computer Science
  75. Bachelor of Science in Management Information Systems, May 1990   **GPA: 3.85**
  76.  
  77.                                 College Courses 
  78.  
  79. Computer Networking & Telecommunications, Theory of Networks, Systems Analysis
  80. anf Design Methods, Advanced FORTRAN Programming, Computer Aided Design,
  81. Technical writing, Business Management.
  82.