In article <1992Dec15.144034.27677@ns.network.com> gally@barsoom.network.com (Jerry Gally) writes:
>A few weeks back I bought a Zoom 14.4 v.32bis faxmodem. I was at first quite
>pleased with its performance, but discovered that 50% of the 2400 baud modems
>I tried to connect with were not compatible with my Zoom ... I would appear to
>recieve a continuous stream of garbage from the remote modem after connection.
>After unsuccessfully dinking with the problem for an extended period,
>I decided to contact Zoom for a resolution.
>After dialing the Zoom technical service line repetitively (i.e. at least 50 times) for over 1/2 hour and only getting busy signals, I finally managed
>to get through and immediatly got put on hold (long distance toll call from
>Minnesota to Boston) for 45 minutes. I then was basically told that I
>probably had a lemon and that I should exchange it.
I haven't had a problem like this with my ZOOM VFX, but have experienced
the same frustration reaching tech support. One way I found to deal
with tech support that is much easier....send them a fax describing
the problem, and they will call you back at their expense.
Their fax number is 617-423-9231.
--
Tad Cook | Phone: 206-527-4089 (home) | MCI Mail: 3288544
Seattle, WA | Packet: KT7H @ N7DUO.WA.USA.NA | 3288544@mcimail.com
