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- Newsgroups: comp.sys.sun.admin
- Path: sparky!uunet!math.fu-berlin.de!unidui!rrz.uni-koeln.de!Germany.EU.net!horga!reswi!aki!wegmann
- From: aki!wegmann (Frank Wegmann)
- Subject: Re: Sun software support needed?
- Message-ID: <1992Nov18.220832.301@aki.en.open.de>
- Sender: wegmann@aki.en.open.de
- Organization: Private/FRG
- References: <1992Nov17.201317.1211@pacdata.uucp>
- Date: Wed, 18 Nov 1992 22:08:32 GMT
- Lines: 45
-
- In article <1992Nov17.201317.1211@pacdata.uucp> jimh@pacdata.com (Jim
- Harkins) writes:
- > Our software support for the Suns expires next month and I'm thinking of
- > dropping it. My thinking is that the new stuff coming out is Solaris,
- and
- > I have no intention of installing Solaris on any of my boxes. I haven't
- yet
- > been helped much by the call-in service. Not a reflection on Sun, but I
- > seem to screw up like no one has screwed up before and they've never run
- > across my problems before.
- >
- > So, any pros/cons about cutting my tether?
-
- Although there may be differences between Sun USA and Sun Germany I
- consider those expensive support contract not as the right thing. Until
- now I was always able to solve my problems alone or with knowledgeable
- friends.
- For example, when we hooked up that SUN CD-ROM player on our old Sun-4/110
- the guy at Sun told us that this could simply not work. Friendly as they
- were they even sent us a plan about how to customize a SCSI1-SCSI2 cable.
- In the end it came out that this plan contained some mistakes (two lines
- were exchanged!).
-
- Sometimes I've got the feeling that Sun representatives rest on their
- laurels and the same holds true for the service people. Although there
- seems to be some hope that things gonna change I, personally, wold not
- renew that contract.
-
- Frank
-
- --
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- Frank Wegmann phone/fax: +49 234 700 2461 / +49 234 7094
- 137
- Sprachwiss. Institut InterNet : wegmann@ruba.rz.ruhr-uni-bochum.de
- Ruhr-Universitaet Bochum wegmann@aki.en.open.de (NeXT Mail)
- P.O.Box 10 21 48 AppleLink: WEGMANN.F (occasionally)
- W-4630 Bochum 1
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- --
- +=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+
- Frank Wegmann phone/fax: +49 234 700 2461 / +49 234 7094 137
- Sprachwiss. Institut InterNet : wegmann@ruba.rz.ruhr-uni-bochum.de
- Ruhr-Universitaet Bochum wegmann@aki.en.open.de (NeXT Mail)
-