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- Newsgroups: comp.unix.sysv386
- Path: sparky!uunet!rsiatl!jgd
- From: jgd@dixie.com (John De Armond)
- Subject: Willie Dee and writing letters. (was Re: >>An example of Dell's)
- Message-ID: <qhmmtpd@dixie.com>
- Date: Tue, 28 Jul 92 07:31:45 GMT
- Organization: Dixie Communications Public Access. The Mouth of the South.
- References: <1992Jul27.203323.25102@crd.ge.com>
- Lines: 66
-
- davidsen@ariel.crd.GE.COM (william E Davidsen) writes:
-
-
- [me]
-
- >| >Finally I've been sitting for a couple of months on an invitation to write
- >| >a guest editorial on customer service in another magazine. I plan to
- >| >contrast good and bad support. Every time I thought I had the worst
- >| >possible example of customer support, something else has come up to
- >| >superceed it. Unless I see something from Dell to refute what Donn
- >| >has said here, I think I've found my bad example.
- >|
- >| Gee, how interesting. You want to bash a company for bad support
- >| without having any experience at all with their support organization.
- >| Which magazine is asking you to write for them? I think I want to
- >| write them a letter and suggest that they get someone else to write
- >| that article, because you can't seem to get past your personal
- >| relationships and biases.
-
- > I think that when/if that article comes out someone should post the
- >publisher's address on the net so we can all write a letter expressing
- >our views on John De Armond's objectivity.
-
- I'll save you the effort. Here it is.
-
- Midnight Engineering
- Bill Gates, Publisher
- 111 E. Drake Road, Suite 7041
- Ft. Collins, CO 80525
-
- 303 225 1410
- 303 225 1075 (fax)
-
- ( To everyone else other than Bill and his buddy above, ME is a really
- whippy little magazine, combining small business and technical
- information in one package. If you're thinking about developing
- a product or starting a business, the magazine is a must. )
-
- When you write your letter, be sure to note that you are nothing more
- than a nosy bystander who knows nothing about the case other than
- what you've read in this group. I, on the other hand, DO know the details
- of the case because I've been involved with Stan practically from
- the beginning.
-
- I never claimed to be objective. Every article I write is an
- expression of my opinion on the topic. If you have a different
- opinion, write an article of your own. If you can express
- yourself, can spell and make generally complete sentences, Bill
- might publish it. Based on my track record of writing for the
- magazine over the last couple of years, your letter or article -
- if it got published at all - would be judged against that
- record. Why am I not worried?
-
- This Dell incident will make an excellent case study. Whether said study
- shows a company which agressively attacks a problem and solves it or
- whether the company plays ostrich at the first sign of controversy is
- still up in the air, though the events of the last 24 hours give me hope.
- I'm writing my article right now so do hurry.
-
- John
- --
- John De Armond, WD4OQC |Interested in high performance mobility?
- Performance Engineering Magazine (TM) |
- Marietta, Ga |Interested in high tech and computers?
- jgd@dixie.com |Write me about PE Magazine
- Need Usenet public Access in Atlanta? Write Me for info on Dixie.com.
-