NetNews Usenet Archive 1992 #16/NN_1992_16.iso/spool/comp/sys/mac/misc/14065

Internet Message Format | 1992-07-30 | 1.8 KB

Path: sparky!uunet!pipex!unipalm!uknet!news.cs.bham.ac.uk!pooh!lka
From: [e-mail] (Leonard Aye)
Newsgroups: comp.sys.mac.misc
Subject: AccessPC and Fontographer upgrade pains
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Date: 30 Jul 92 10:19:31 GMT
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Organization: Birmingham University Computer Science
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Dear all

During the last 3 months or so I've tried  to get upgrades for the softwares
mentioned above, and at both occasion I've been asked to return the original
disks to the distributor to verify that I have actually paid for the
software.

I feel that this shows a great mistrust to the customers from the
distributors and wonder what others think of the idea. Is it fair or
are they just trying to make things difficult for the majority of the
honest customers?

I'm writing this because I did return the disks to SoftLine to get the upgrade
for Fontographer and the disks were lost in the post (even though it was
registered and the Post Office is still trying to locate the parcel) and it
cause me major hassle to get the new version.

If you have similar experiences of getting upgrades I'll like to hear from you.
You can either post your reply to this newsgroup, to open the discussion, or
mail me personally and I'll summarise peoples' experiences (good or bad).

In all responses, please include the name of the product and the distributor/
supplier of the product.

Thanks.

Len Aye
email:[e-mail]
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Leonard Kyaw Soe Aung Aye            |E-mail: [e-mail]
School of Computer Science,             |tel:     [phone]
The University of Birmingham,Edgbaston,        |fax:    [phone]