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  1. Path: sparky!uunet!cs.utexas.edu!sun-barr!rutgers!njitgw.njit.edu!hertz.njit.edu!dic5340
  2. From: dic5340@hertz.njit.edu (David Charlap)
  3. Newsgroups: comp.os.os2.misc
  4. Subject: Re: Is a Customer Number important in dealing with IBM?
  5. Message-ID: <1992Jul23.183550.1763@njitgw.njit.edu>
  6. Date: 23 Jul 92 18:35:50 GMT
  7. References: <1992Jul22.180733.20154@sbcs.sunysb.edu>
  8. Sender: news@njit.edu
  9. Distribution: na
  10. Organization: New Jersey Institute of Technology, Newark, N.J.
  11. Lines: 21
  12. Nntp-Posting-Host: hertz.njit.edu
  13.  
  14. In article <1992Jul22.180733.20154@sbcs.sunysb.edu> kskapin@csws8.ic.sunysb.edu (Keith T Skapinski) writes:
  15. >
  16. >I just said that I didn't have one. I told them that I was having a problem
  17. >installing and needed assistance. They gave me a problem number. It helped
  18. >them keep track of how my problem was being resolved I guess.
  19. >
  20. >Any way, I didn't have a customer number and had no problems.
  21.  
  22. A customer number is assigned to you the first time you buy an IBM
  23. product.  For some reason, though, the aren't assigning them to people
  24. who upgrade to OS/2.  (Are they assigning them to people who buy it
  25. directly?) 
  26.  
  27. When you have the number, you use it on future orders and when calling
  28. for help.  It allows them to keep track of who's who.  It also allows
  29. them to keep a history of your problems, etc.
  30. -- 
  31.    |)  David Charlap           "I don't even represent myself
  32.   /|_  dic5340@hertz.njit.edu   sometimes so NJIT is right out!.
  33.  ((|,)
  34.   ~|~  Hi! I am a .signature virus, copy me into your .signature file.
  35.