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- Path: sparky!uunet!europa.asd.contel.com!emory!gwinnett!knex!gess
- From: gess@knex.Gwinnett.COM (Gess Shankar)
- Newsgroups: comp.os.os2.misc
- Subject: Re: Charge for upgrade to OS/2 3.0???
- Message-ID: <3Lq0NB1w164w@knex.Gwinnett.COM>
- Date: 21 Jul 92 15:38:01 GMT
- References: <1992Jul20.210540.7102@magnus.acs.ohio-state.edu>
- Organization: Knowledge Exchange, GA, US of A
- Lines: 39
-
- smsmith@magnus.acs.ohio-state.edu (Stephen M Smith) writes:
-
- > gess@knex.Gwinnett.COM (Gess Shankar) writes:
- >
- > >I am ready to run screaming from the room right now...
- > [tale of bad telephone support and slow shipping]
- >
- > Ahh, you had it EASY.
- >
- > I've been trying for 3 1/2 months now to get my free upgrade.
- > Screw-up after screw-up after screw-up! AAAARRGH. I could
- > easily type a 10 page horror story, but I've already posted
- > a multi-page grievance a while back.
- >
- > Steve Smith
-
- A follow-up to the screamin' 'n hollerin' story.
-
- Today I got the EE upgrade tonnage via Airborne Express!
-
- Today I got a call from a nice young lady from IBM Boca, enquiring about
- the upgrade details, problems and offering help. (Too bad the upgrade
- got to me an hour before the call!)
-
- Today I received an email message via Internet from an IBMer (Internet
- relay point to the Upgrade bureaucrats) - again asking for the gory
- details.
-
- Has IBM got problems dealing with the public? Hell, yes. Is IBM trying
- honestly to fix the problems? I think so. The wheels seem to turn ever so
- slowly, but, hey, they're turning. And hey, they are _BIG_ wheels. inertia
- and all that.
-
- One nightmare ends. Now on to the others...;-)
-
- GeSS
- --
- Gess Shankar |<><>|Internet: gess@knex.Gwinnett.COM |<><>|
- Knowledge Exchange|<><>|{rutgers,ogicse,gatech}!emory!gwinnett!knex!gess|<><>|
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