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- OsBug.txt
-
- There is a bug in the OS of the IIIx/V (devices running on the DragonballEZ processor and PalmOS 3.1) and maybe other devices too.
- This bug can prevent BigClock from turning on the device when a alarm is scheduled.
-
- -------------
- NOTE
- Contrary to the offical solution a normal reset (small hole in the back, without data loss) fixes the problem in most cases too.
- -------------
-
- This is the offical answer of Palm on this issue:
-
- -------------
- Dear Palm User,
-
- Thank you for writing.
-
- Some Palm organizers experience an issue whereby the alarm
- does not wake up the device. To solve this issue, you will
- have to perform a hard reset. To do this:
-
- 1. Place the organizer in the HotSync cradle. Back up your
- data by pressing the HotSync button on the cradle.
- 2. Once the HotSync process is complete, remove your Palm
- organizer from the cradle.
- 3. Press and hold down the power button.
- 4. Use the reset tip tool*, or the tip of an unfolded paper
- clip (or a similar blunt object), to gently press and
- release the button inside the hole. Do not use a sharp
- object or use excessive force.
- 5. Withdraw the reset tip tool and wait for the Palm
- Computing platform logo to appear on the screen.
- 6. Release the power button.
- 7. When prompted, press the scroll button up to erase all
- data.
-
- a. Once the unit is reset, set an alarm and power down the
- unit. See if the alarm wakes up the device. If the alarm
- wakes the unit, restore your data by performing a HotSync.
- Then set another alarm and test the unit again.
- b. If the unit wakes properly in both tests, THE UNIT HAD SOME CORRUPTED DATA
- but should now function properly.
- c. If the alarm does not wake the unit during either test,
- must have your Palm repaired.
-
-
- * The metal stylus that comes with your organizer has a
- reset tip inside. To use it, unscrew the metal barrel from
- the stylus quill.
-
- If you have any further questions, please REPLY to this
- specific message.
-
-
- Regards,
- Palm Support Assistant
- E-mail Support
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