Deleting these files will not allow you to have scenic backgrounds on the tests. If
the above art files are deleted, you must select Options in the Write Cheques window and deselect
the "Artwork on Cheque Entry Screen" cheque box. Otherwise, the window won't display properly.
4. If you are having display problems, we suggest contacting your video card manufacturer to
see if an updated Windows video driver is available.
II. Installation error messages and problems
Note: Some common installation problems may be caused by insufficient memory (less than 4MB of RAM),
free hard disk space less than 20 MB, or conflicts with Terminate and Stay Resident programs (TSRs). Resolving these situations before continuing will save time.
1. Error "ISINST_30 Caused a General Protection Fault in module Dialogs.dll"
Setup encountered a problem when it attempted to determine the amount of
available hard disk space. You will need to restart Windows
and use the command
A:\SETUP BYPASS
to start the setup process.
2. Anti-virus software
After installing Quicken 5 for Windows, anti-virus programs may report that some files have changed. This is normal, as Setup will update some existing Windows files. For example, when upgrading from a previous version of Quicken for Windows, files such as QW.EXE will change since it has been replaced with the QW.EXE for Quicken 5 for Windows.
Many anti-virus programs will prevent access to a file that has been changed. In this case, you will need to scan your hard drive and choose to update when one of the changed files is detected. It is generally recommended that anti-virus programs be disabled when Windows software is installed.
VSAFE (MS DOS 6.X): Try unloading VSAFE by typing VSAFE /U at the C:\> prompt or insert the letters REM at the beginning of the VSAFE line in your autoexec.bat file.
NAV (Norton Anti-Virus): Insert the letters REM at the beginning of the NAV line in your autoexec.bat file.
3. Known conflicts with memory resident software while installing
Terminate and Stay Resident software can interfere with Quicken for Windows installation. Temporarily deactivate these applications while installing Quicken and reactivate them after Quicken has installed successfully.
4. Installing under Windows 3.1, then upgrading to Windows 95
If you install Quicken 5 for Windows on Windows version 3.1 or 3.11, then upgrade to Windows 95, you will need to follow these steps to ensure the Windows 95 Registry is updated:
ò Locate the file QWSHELLX.REG in the Quicken directory.
ò Double-click on QWSHELLX.REG.
5. Running Windows NT 3.51 with the Explorer shell
If you are using the Explorer shell for Windows NT 3.51,
you must disable Explorer and install through Program Manager.
6. Message "Your CONFIG.SYS file needs updating. Quicken needs at least
Files=50 and Buffers=10. You have Files=xx and Buffers=yy".
From DOS or a DOS Session, make a copy of your CONFIG.SYS file and name it
CONFIG.Q. Edit your CONFIG.SYS file where you see Files= and/or Buffers= so
the values are Files=50 and Buffers=10. Restart your system, start Windows and
start Quicken's Setup again. For more information on these settings, see your DOS
or Windows manual.
7. Message "The Windows TEMP environment variable is not set or the path it
references does not exist. Please read the Quicken Readme file
(this document) on Disk 1, to learn how to set this important Windows
variable and create a path". From DOS or a DOS Session, check your AUTOEXEC.BAT file
for the line "SET TEMP=C:\TEMP" or "SET TEMP=C:\WINDOWS\TEMP". Now review
to make sure there is a directory called TEMP on your system at the location
that is specified in your AUTOEXEC.BAT file. If you do not find this
directory in the right place, use DOS or Windows to create the directory in the
location specified in the AUTOEXEC.BAT file.
8. DR DOS 6.0 and Install.
Setup includes several system configuration tests. If you experience a conflict with
these, you can use the following command line options when installing to bypass the
respective system tests (launch setup followed by the following options):
NOBUFFERS Bypasses check of CONFIG.SYS file for a minimum of FILES=50 and
BUFFERS=10 (if you have DR DOS 6.0, you will need to use this
command line option).
For example, if you experience difficulties when setup tests for Files and Buffers
settings, run Remove Quicken to uninstall, and then reinstall using the command
line option SETUP NOBUFFERS
III. General Protection Faults
General Protection Faults (GPFs) are messages that are generated by Windows. Here are troubleshooting tips for the most common causes in Quicken:
1. Insufficient memory-insufficient system resources.
Press Ctrl-Esc to go to the Windows Task List. Exit all applications except for the Program Manager to free memory
and system resources used by other applications.
2. Conflicts with Terminate and Stay Resident programs (TSRs) and problems with certain device drivers.
Check for potentially incompatible TSRs or drivers in your autoexec.bat and config.sys files. You can test for
incompatibilities by "remarking out" TSRs and drivers and restarting your computer.
If this solves the problem, restore the TSRs or drivers one by one until the incompatibility is found.
"Remarking out" means inserting the letters REM at the beginning of the line which loads the TSR or device driver.
IMPORTANT: Do NOT remark out lines that will affect hard disk compression, disk partitioning, external drives, etc.
You can also try setting up a 'minimum' configuration by renaming your existing autoexec
and config to autoexec.old and config.old and creating new ones that look like this:
