Your connection is too bad to play games right now. But all is not lost.
-Try re-testing your link to TEN in the Options screen.
-Try connecting to TEN at a different time of day. Some service providers become clogged during peak hours.
-Go to the Options screen and reconnect using TEN's recommended access numbers. If this helps, your Internet service is probably too slow for fast-action games.
-If the problem persists, copy down the Diagnostics info from the Options screen. Then call our support services at 1-800-8040-TEN. TENFONE and TENFAX are our automated support services (phone and faxback) that are available 24 hours a day, 7 days per week. Customer and Technical Support Representatives are available between 12Noon and 9PM, 7 days per week.
