PC World Plus! (NZ) 2001 October/PCW1001.iso/October/patch/928b44en.exe/README.TXT

Text File | 2001-04-26 | 20.5 KB | 493 lines

  Logitech MouseWare 9.28 README File
  (c) Copyright 1995-2001 Logitech, Inc. All Rights
  Reserved.


  README TABLE OF CONTENTS

  1. Installation
   1.1  Standard Installation
   1.2  Drivers Only Installation
  2. Uninstall Program
  3. Troubleshooting
   3.1  Detection Issues with USB Mice
   3.2  Detection Problems with PS/2 Pointing Devices
   3.3  Detection of C-Series Pointing devices under Windows 9x
   3.4  Detection of BUS Pointing Devices under Windows 9x
   3.5  Detection of Serial Mice under Windows 2000
   3.6  Conflicts with Modems and other Serial Devices
   3.7  Power Management Problems
   3.8  Logitech Enhanced Mouse Control Panel is not Updated
   3.9  Scrolling/wheel related issues
   3.10 Cordless Desktop
   3.11 "Error Starting Program" Message
   3.12 Restricted functionality of WebWheel with the AOL 4.0 or
   5.0 browser
  4. For more information

  ________________________________________

1.   Installation

  Logitech MouseWare supports Windows 95, Windows 98, Windows
  Millennium, Windows NT 4.0, and Windows 2000.

  Before installing any software under Windows NT 4.0, we
  strongly recommend you create an Emergency Repair Disk using
  the Repair Disk utility provided by the system (RDISK.EXE).

  Please note that USB mice are only supported under Windows 98,
  Windows Millennium, and Windows 2000.

1.1  Standard Installation

  Run Setup.exe to install the Logitech MouseWare software.

  Windows 3.1, Windows 3.11, and DOS users: Please refer to the
  README.TXT contained in the "Win31x" folder on the MouseWare CD-
  ROM.  To build the Windows 3.1x/DOS Logitech MouseWare disk,
  copy all the files in the "Win31x" folder onto one blank 1.44MB
  floppy.

  During the MouseWare installation under Windows 2000, if the
  "Digital Signature Not Found" dialog box appears asking if you
  wish to continue the installation, click on the "Yes" button.

1.2  Drivers Only Installation

  You can load device drivers without running the Setup program.
  Loading the device drivers this way, however, does not install
  the Logitech Enhanced Mouse Control Center user interface.

  Please execute the following steps to perform a drivers-only
  installation for Windows 2000:

  1)   Click on the "Start" button on the Windows Desktop.
  2)   Select "Settings", then "Control Panel".
  3)   From the Control Panel, double click on the "System" icon.
  4)   From the System Properties, click on the "Hardware" tab.
  5)   Click on the "Device Manager" button.
  6)   From the Device Manager, double click the "Mouse" icon.
  7)   Double click on the Mouse Type icon.
  8)   From the Mouse Properties dialog box, click on the "Driver"
       tab, then click on the "Update Driver" button.
  9)   From the "Update Device Driver Wizard", click the "Next"
       button.
  10)  Click on the radio button next to:
       "Display a list of the known drivers for this device so
       that I can choose a specific driver"
  11)  Click on the "Next" button.
  12)  Click on the "Have Disk" button.
  13)  When prompted, click the "Browse" button.
  14)  From the "Locate File" dialog box, go to the "Win2000"
       folder on the MouseWare Disk/CD-ROM.
  15)  Click the "Open" button.
  16)  From the "Install From Disk" dialog box, click the "OK"
       button.
  17)  Under "Manufacturers", select "Logitech".
  18)  Under "Models", select the correct model that matches the
       pointing device type and click on the "Next" button.
  19)  If the "Update Driver Warning" appears, click on the "Yes"
       button.
  20)  Click on the "Next" button.
  21)  Windows should now copy the updated mouse drivers to the
       system.
  22)  Click on the "Finish" button.
  23)  Click on the "Close" button.
  24)  Windows should now ask you to restart the system for the
       changes to take effect, click on "Yes" to restart the system.

  Please execute the following steps to perform a drivers-only
  installation for Windows 95 and Windows NT 4.0:

  1)   Click on the "Start" button on the Windows Desktop.
  2)   Select "Settings", then "Control Panel".
  3)   From the Control Panel, double click on the "Mouse" icon.
  4)   Select the "General" tab.
  5)   From the "General" tab, click on "Change".
  6)   Insert the MouseWare Disk/CD-ROM into the disk drive.
  7)   Click the "Have Disk" button.
  8)   When prompted, click the Browse button.
  9)   Depending on the operating system double click on the
       following folder on the MouseWare Disk/CD-ROM:
         a)   Win95, for Windows 95 (or OSR2)
         b)   WinNT, for Windows NT 4.0
  10)  Click the "Open" or "OK" button.
  11)  Click on the "OK" button.
  12)  Select "Show all Devices"
  13)  Under "Models", select the correct model that matches the
       pointing device type and click on the "OK" button.
  14)  Windows should now copy the updated mouse drivers to the
       system.
  15)  Click on "Close".
  16)  Windows should now ask you to restart the system for the
       changes to take effect, click on "Yes" to restart the system.

  Please execute the following steps to perform a drivers-only
  installation for Windows 98:

  1)   Click on the "Start" button on the Windows 98 Desktop.
  2)   Select "Settings", then "Control Panel".
  3)   From the Control Panel, double click on the "System" icon.
  4)   Select the "Device Manager" tab.
  5)   Double click on the "Mouse" icon.
  6)   Double click on the Mouse Type icon.
  7)   Click on the "Driver" Tab.
  8)   Click on the "Update Driver" button.
  9)   From the "Update Device Driver Wizard" box, click the "Next"
       button.
  10)  Click on the radio button next to:
  11)  "Display a list of all the drivers in a specific location,
       so you can select the driver you want."
  12)  Click on the "Next" button.
  13)  Insert the MouseWare Disk/CD-ROM into the drive.
  14)  Click on the "Have Disk" button.
  15)  When prompted, click the "Browse" button.
  16)  Double Click on the "Win98" folder.
  17)  Click the "OK" button.
  18)  Click the "OK" button again.
  19)  Under "Models", select the correct model that matches the
       pointing device type and click on the "Next" button.
  20)  Click the "Next" button, then click on "Next" again.
  21)  Click on the "Finish" button.
  22)  Windows 98 may request that you restart your system. Click
       on the "Yes" button to restart.


2.   Uninstall Program

  MouseWare can be removed from Windows (except Windows 3.1x) by
  clicking the Add/Remove Programs icon in the Control Panel.
  Select Logitech MouseWare and click the "Remove" button.

  Windows 9x
  Logitech MouseWare drivers will be removed from the system if
  setup finds alternate compatible drivers for a device in
  MSMOUSE.INF.  Should this not be the case you can manually
  change the driver to another one as described in section 1.2.


3.   Troubleshooting

3.1  Detection Issues with USB Mice

  Please note that USB mice are only supported under Windows 98,
  Windows Millennium, and Windows 2000.

  If your USB mouse is not detected properly or does not
  function, please use the following steps to troubleshoot the
  problem.
  Note: if you have a PS/2 mouse, you can install and use it to
  follow the procedure.  Otherwise, use the keyboard to navigate.

  -  Click the Start button or press Ctrl-Esc to bring up the
  Start menu, select "Settings", then "Control Panel".
  -  Select the System icon and press Enter to open the System
  Properties.
  -  From the System Properties, select the Device Manager tab.
  On Windows 2000, select the Hardware tab, then press the Device
  Manager button.
  -  Under the Mouse section, there should be a mouse icon that
  states: "HID-compliant mouse".  On Windows 98 or ME, you should
  also see another entry that states the name of your USB device.
  If there is a yellow exclamation or red X mark on either of
  these entries, highlight it and press the Delete key to remove
  it.
  -  Once the problem entries have been removed, press the
  "Refresh" button and allow Windows to re-detect the mouse.  On
  Windows 2000, select "Scan for Hardware Changes" from the
  Action menu.
  -  Look at the entries under the Mouse section again, verify
  that there are no errors reported.
  -  Power down the computer and restart Windows.  Test the USB
  device to see if it is now functional.

  Other troubleshooting tips:
  -  If you have problem getting the mouse to work on a hub, try
  connecting the mouse directly to the USB port on the system.
  -  Try a second USB mouse in the same port or try the USB mouse
  on a second system to verify it is working correctly.  If
  needed contact the vendor of your system to verify the USB
  ports are correctly enabled, or if updated drivers are
  available.
  -  Uninstall MouseWare and see if the USB mouse works with the
  native Microsoft drivers provided on your Windows CD-ROM.
  -  If your USB mouse functions but does not appear in the
  Logitech Mouse Control Center, reinstall MouseWare again while
  the Logitech USB mouse is attached.

3.2  Detection Problems with PS/2 Pointing Devices

  If your mouse is connected to the mouse port and is not
  detected by the system, attempt the following step(s):

  1) Your mouse port might need to be enabled through the SETUP
     menu of your computer.  Please check your computer
     documentation regarding the SETUP menu.

  2) If you have a mouse with both serial and mouse port
     adapters, connect the mouse to the computer through the
     serial port.  Reboot and check if the mouse is detected
     properly.

  3) If adapter(s) were not included in your package, your mouse
     was designed to work on only one type of port (Serial OR
     PS/2).  Refer to your package for the type of port your
     mouse supports.

  If the problem persists, please check for a possible computer
  BIOS ROM upgrade from your computer manufacturer.

  Some notebook systems, such as IBM ThinkPad, have both an
  external Mouse Port and an integrated Pointing Stick, which is
  connected to the Mouse Port.  If your mouse is having
  difficulty running on the Mouse Port of this type of system,
  try using the serial port instead.

3.3  Detection of C-Series Pointing devices under Windows 9x

  If you are using a C-Series device on a serial port and it is
  not detected by Windows 9x, you may need to change an entry in
  the Windows 9x Registry.  C-Series devices can identified by
  the following model numbers (M/N:), located on the bottom of
  the device:  T-CA1, C7, CA, CC, and CE.

  1)   Click on the "Start" button on the Windows 9x Desktop and
       select "Run".
  2)   On the "Open" line, type "regedit" and click on the "OK"
       button.
  3)   From the Registry Editor screen, double click on:
       HKEY_LOCAL_MACHINE.
  4)   Double click on SOFTWARE.
  5)   Double click on Logitech.
  6)   Double click on MouseWare.
  7)   Double click on CurrentVersion.
  8)   Single click on Technical and information should be
       displayed on the right side of the Registry Editor screen.
  9)   Under the Name column, double click on the "SearchCSeries"
       entry and the Edit String Dialogue box should appear.
  10)  Modify the Value Data line to read "On", and click the "OK"
       button

  Exit the Registry editor and restart Windows 98.  The C-Series
  device should now be detected.

3.4  Detection of BUS Pointing Devices under Windows 9x

  If you are using a BUS device and it is not detected by Windows
  9x you may need to change an entry in the Windows 9x Registry.
  BUS devices can identified by the following model numbers
  (M/N:), located on the bottom of the device: T-PA1, PK32, PD13,
  P7, Hi-Rez, P8, and PA.

  1)   Click on the "Start" button on the Windows 9x Desktop and
       select "Run".
  2)   On the "Open" line, type "regedit" and click on the "OK"
       button.
  3)   From the Registry Editor screen, double click on:
       HKEY_LOCAL_MACHINE.
  4)   Double click on SOFTWARE.
  5)   Double click on Logitech.
  6)   Double click on MouseWare.
  7)   Double click on CurrentVersion.
  8)   Single click on Global and information should be displayed
       on the right side of the Registry Editor screen.
  9)   Under the Name column, double click on the "SearchOrder"
       entry and the Edit String Dialogue box should appear.
  10)  Modify the Value Data line and add "Bus", and click the "OK"
       button. It should now read as follows:
          PS2, Serial, Bus

  Exit the Registry editor and restart Windows 98.  The Bus
  device should now be detected.

3.5  Detection of Serial Mice under Windows 2000

  If your Logitech Serial mouse functions, but does not appear in
  the Logitech Mouse Control Center, reinstall MouseWare again
  while the Logitech Serial mouse is attached.

  Please note that C-Series mice connected to the serial port are
  not supported under Windows 2000.  C-Series devices can
  identified by the following model numbers (M/N:) located on the
  bottom of the device: T-CA1, C7, CA, CC, and CE.

3.6  Conflicts with Modems and other Serial Devices

  On bootup, the Logitech mouse drivers search all PS/2 and COM
  ports for possible pointing devices.  If your modem or other
  serial device no longer functions after installing Logitech
  mouse drivers, you must eliminate the COM port your modem is on
  from the search as shown below.

  1) Windows 9x
     If you have problems operating other serial devices together
     with MouseWare, in Windows 95 run "Regedit.exe", edit the
     key:
     HKEY_LOCAL_MACHINE\SOFTWARE\Logitech\MouseWare\CurrentVersio
     n\Global\PortSearchOrder and remove the COM port that the
     affected serial device is using.

  2) Windows NT 4.0
     If you have problems operating other serial devices together
     with MouseWare, in Windows NT 4.0 run "Regedit.exe", edit
     the key:
     HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\lsermou
     s\Parameters\Global\PortSearchOrder and remove the COM port
     that the affected serial device is using.

3.7  Power Management Problems

  If your mouse freezes when waking your PC up from suspend, in
  Windows 9x run "Regedit.exe", then open the registry key:
  HKEY_LOCAL_MACHINE\SOFTWARE\Logitech\MouseWare\CurrentVersion\T
  echnical\APMMode
  and set APMMode="Off"

3.8  Logitech Enhanced Mouse Control Panel is not Updated

  Under Windows 9x if the Mouse properties has not been updated
  to Logitech Enhanced Mouse Control Center, verify you have
  installed MouseWare.  If this does not resolve this issue, it
  may be necessary to do a registry clean-up.  Remove the
  following folders in the Windows 9x Registry.

  Select the "Start" button, then "Run".  In the "Open" line type
  "regedit", and click on the OK button.

  Open the following Registry folders:

  HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Class\Mous
  e\xxxx

  Remove all of the 0000, 0001, 0002, etc. under the Mouse folder
  until there are no folders remaining under the Mouse folder.
  Now shutdown your system and restart.  Open the Mouse
  Properties and check to see if you now have the Enhanced
  Logitech Mouse Control Center.

3.9  Scrolling/wheel related issues

  If your mouse is equipped with a wheel and the wheel does not
  scroll, verify the following:

  1) Verify that the Logitech control panel is installed
     properly.  If you click the Start button and select Settings,
     Control Panel, the mouse icon should bring up a Logitech control
     panel.  Otherwise reinstall MouseWare.

  2) If your wheel only works in Microsoft Office compatible
     applications, go to the Buttons page in the mouse control panel
     and verify that the check box "Use MS Office Compatible Scroll
     Only" is unchecked.

  Please note that the scrolling mouse functions for touchpads do
  only work with Logitech touchpads.  This is the case if you can
  find a "Touchpad" tab in the mouse control panel.
  Alternatively you can search for the following key in the
  registry:

  HKEY_LOCAL_MACHINE\SOFTWARE\Logitech\MouseWare\CurrentVersion\
  TouchScroll

  In order to look at the registry click the "Start" button and
  select "Run". Type "regedit" in the "Open" line and click on
  the OK button.

  Note that the information in the Mouseware help file concerning
  touchpad support only applies to Logitech touchpads.

3.10 Cordless Desktop

  1) Keyboard loses connection with system
     This can occur if the keyboard channel button is pressed
     while the system is turned off or in suspend mode.  Turn the
     system on or resume from suspend and press the keyboard
     channel button located on the right side of the keyboard.
     If the keyboard still does not work, follow the "Connect
     procedure" on the Easy Installation card enclosed with this
     package.

  2) Pressing Connect has no response from software
     If you receive no response from the software after the
     connect button is pressed, please do the following:
     - Wait at least 30 seconds before pressing the connect
       button again.
     - Check to see if your mouse and keyboard are working. If
       they are working, you do not need to reconnect them.
     - Press the connect button on the receiver and then press
       the channel button on one of the devices. If the connect
       button flashes, the device did connect successfully.

     If the devices are still not working, do the following:
     - Shut down your system
     - Remove the batteries from the devices
     - Restart your system
     - Put the batteries back into the devices
     - Perform the connect procedure again.

     If you have Windows 95 or OSR2, you also need to have DCOM95
     installed.    This file is available free of charge from
     Microsoft website at
     http://www.microsoft.com/com/resources/downloads.asp.

  3) Keyboard Only Connected -- no cordless features
     If the keyboard is connected to the computer without the
     cordless mouse, you will not receive any cordless software
     features for the keyboard.  This includes the Cordless Page
     in Keyboard Properties, battery status and task bar icons.

  4) Battery Status
     - Battery Status Low message appears after little use of the
       keyboard.
       Make sure you are using alkaline batteries in both the
       mouse and keyboard.  If you are using alkaline batteries
       and the message still appears, change the batteries in the
       device.

     - Battery Status unknown message appears for the keyboard.
       The battery status for the keyboard is activated after 100
       keystrokes. Providing the keyboard is working as expected,
       this message is not a problem.  If the keyboard is not
       working, please follow the connect procedure instructions
       on the enclosed Easy Installation Card.

  5) Mouse cursor is erratic
     Replace batteries.

  6) Keyboard misses keystrokes or keys repeat
     Replace batteries.

3.11 "Error Starting Program" Message

  The following error messages may appear near the end of the
  MouseWare installation on a Windows 95 system, "The
  WEBCOLCT.EXE file is linked to missing export OLEAUT32.DLL:227"
  or "The CDLSHAND.EXE file is linked to missing export
  OLEAUT32.DLL:420".  If you experience these error messages, we
  suggest that you install the latest version of the DCOM95 for
  Windows 95.  This file is available free of charge from
  Microsoft website at
  http://www.microsoft.com/com/resources/downloads.asp.
  After installing the DCOM95 file, you must run the MouseWare
  installation again.

3.12 Restricted functionality of WebWheel with the AOL 4.0 or 5.0
browser

  When programming the WebWheel within the AOL browser, using the
  CTRL-CLICK function on one of the user-assignable items of the
  WebWheel may not automatically retrieve the desired URL.  To
  work around this issue, you will need to manually type in the
  desired URL and its designated name in the edit boxes provided
  (e.g. Logitech, http://www.logitech.com).  By default, both
  edit boxes will contain the current assignment.


4.   For more information

  For the lastest version of MouseWare and more Troubleshooting
  information, visit our web site at www.logitech.com