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SUPPORT.TXT
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1996-10-25
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3Com (R) Corporation
EtherDisk (R) Diskette for the
3C90X Fast EtherLink XL/EtherLink XL Bus Master NIC Family
Technical Support
3Com offers worldwide product support 24 hours a day, seven days a week,
through automated on-line systems.
3Com Bulletin Board Service (3ComBBS)
-------------------------------------
You can obtain software drivers, updates, patches, and fixes on 3ComBBS.
3ComBBS also provides product information and diagnostic programs. For
access, call the telephone number nearest you and set your modem to 8
data bits, no parity, and 1 stop bit.
Australia (61) (2) 9955 2073 Up to 14400 bps
France (33) (1) 69 86 69 54 Up to 14400 bps
Germany (49) 89 62732 188/189 Up to 9600 bps
Hong Kong (852) 2537 5608 Up to 14400 bps
Italy (39) (2) 27 30 06 80 Up to 14400 bps
Japan (81) (3) 3345 7266 Up to 14400 bps
Singapore (65) 534 5693 Up to 14400 bps
Taiwan (886) (2) 377 5840 Up to 14400 bps
U.K. (44) (144) 2 278278 Up to 28800 bps
U.S. (1) (408) 980-8204 Up to 28800 bps
3ComFacts
---------
This automated fax service sends printed installation diagrams,
configuration drawings, troubleshooting instructions, and technical
articles to your fax machine anywhere in the world. To access 3ComFacts,
use a touch-tone telephone. (In Europe, dial (44) 14 42 278279.) Some
local fax numbers are available.
Australia 800 123853
Belgium 0800 71279
Denmark 800 17319
Finland 98 001 4444
France 05 90 81 58
Germany 0130 8180 63
Italy 1678 99085
Netherlands 06 0228049
Norway 800 11062
Portugal 0505 442607
Russia (Moscow) 956 0815
Spain 900 964445
Sweden 020 792954
U.K. 0800 626403
U.S. (1) (408) 727-7021
3ComForum
----------
This on-line service is located on CompuServe and contains extensive
technical and marketing information about all 3Com products. To use
Ask3Com, you must have a CompuServe account. Call (1) (800) 848-8990 to
obtain your local CompuServe dial-in phone number and open an account.
After you have logged in to CompuServe, type "GO THREECOM" and press
[Enter] to see the 3ComForum main menu.
World Wide Web
--------------
Visit 3Com's web site at:
http://www.3Com.com/
Novell Technical Support
------------------------
For information on technical support for Novell's products:
- Call 1-800-NETWARE (Novell's main phone number is 801-429-7000)
- Refer to NETWIRE on CompuServe
- Contact your local Novell network supplier or authorized service
center.
Microsoft Technical Support
---------------------------
For information on technical support for Microsoft's products:
- Call 1-206-454-2030
- Contact your local Microsoft network supplier or authorized service
center.
IBM
---
For information on technical support for IBM's products, contact your
local IBM network supplier or authorized service center.
Returning Products for Repair
-----------------------------
A product sent directly to 3Com for repair must first be assigned a Return
Materials Authorization number (RMA). A product sent to 3Com without an
RMA number will be returned to the sender unopened, at the sender's
expense.
When you call for an RMA number, be prepared to provide the product name,
serial number, and diagnostic error messages. Payment, shipping
instructions, and turnaround time will be confirmed when the RMA number is
assigned.
To obtain an RMA number, call or fax:
Europe Phone 31 30 60 29900, option 5
Fax (44) 1442 275822
U.S. Phone (800) 876-3266, option 2
Fax (408) 764-7120
NOTE: RMA forms (except Europe) are available on 3ComFacts.
Dial (408) 727-7021.
Outside Europe Phone (408) 492-1790
and the U.S. Fax (408) 764-7290
(%VER SUPPORT.TXT - Technical Support v1.0c)