Chip 2002 May

home *** CD-ROM | disk | FTP | other *** search

/ Chip 2002 May / 05_02.iso / software / mvs / files / VSCENU6.02D30.exe / Readme.txt < prev next >

Wrap

Text File | 2002-01-14 | 41.6 KB | 1,175 lines

These Release Notes are for McAfee VirusScan v6.02 Copyright January 2002 Networks Associates Technology, Inc. All Rights Reserved. These notes are prepared by the McAfee Consumer Products Division, a Division of McAfee, a Networks Associates Company. The McAfee Consumer Products Division web site is http://www.McAfee-at-home.com. Thank you for using McAfee VirusScan. This Readme file contains important information regarding this release. We strongly recommend that you read the entire document. WHAT'S IN THIS FILE - NF1 New Features - DC1 Documentation - SR1 System Requirements - IN1 Installation - IN2 Testing Your New Installation - KN1 Known Issues - FQ1 Frequently Asked Questions - AD1 Additional Information - CM1 Contacting McAfee Customer Products Division - CT1 Copyright and Trademark Attributions NOTE: A unique identifying code precedes each heading in this file. To jump to a particular heading within the file, copy the three-character code--NA1, for example--from the list above into your text editor's "Find" dialog box, or equivalent, then search for the identifying code to move directly to that heading. **** IMPORTANT NOTES **** For information on known issues, refer to the KN1 section. And for issues that have been fixed, refer to the AD1 section. ******* __________________ NF1 - NEW FEATURES - Windows XP Support McAfee VirusScan 6.0 adds support for Windows XP, Windows XP themes, and Windows XP Fast User Switching. - New User Interface VirusScan's new interface is now simpler than ever to use. - Integrated Firewall Solution McAfee VirusScan 6.0 adds McAfee Firewall 3.0 to safeguard your PC's connection to the Internet. Whether you're connected via DSL, cable modem, satellite, or dial-up; the integrated Firewall gives you the powerful tools you need to control the communications into and out of your PC. McAfee Firewall provides Intrusion Detection, color-coded and audible Firewall alerts, enhanced graphical display of network activity, and more. - Hostile Activity Watch Kernel (HAWK) McAfee VirusScan 6.0 includes Hostile Activity Watch Kernel (HAWK) to constantly monitor for suspicious activity that may indicate a virus is present on your system. This may include the sending of an e-mail to more than 75% of your address book, deleting and renaming numerous system files, etc. By monitoring for these typically malicious activities, HAWK notifies you and lets you take action before damage occurs. HAWK can prevent viruses, worms, and Trojans from spreading further, while VirusScan cleans the virus to remove it from your computer. - Bootable CD The McAfee VirusScan 6.0 Installation CD is now a bootable emergency startup disk. If your computer is configured to optionally start using its CD-ROM drive, then you can use the installation CD to boot your computer in to a virus-free environment. Once loaded, you can safely scan your computer for viruses. - Instant Updater McAfee VirusScan 6.0 includes a new automated method of updating the virus definition files (DATs and engine), and automatically updates itself when product patches/fixes are available. The Instant Updater utility notifies you when updates are available and then applies them when you are connected to the Internet. VirusScan's new Instant Updater provides flexible options for updating whether you connect to the Internet periodically or you have a constant connection. - Wireless Device Synchronization Support VirusScan checks all entry points to your computer that now includes the synchronization process with your wireless device. Virus threats can enter your system when you synchronize your wireless device with your PC. VirusScan checks all files transferred from your wireless device to your computer and supports all popular brands of wireless devices including those running Palm OS, Pocket PC, Win CE, and Symbian EPOC. __________________ DC1 - DOCUMENTATION McAfee Consumer Products Division provides each of its products with an extensive set of documentation, consisting usually of one or more product guides saved in Adobe Acrobat Portable Document Format (.PDF), and an online help system, whose form can vary, depending on the platform on which the product runs. Acrobat .PDF files are flexible online documents that contain hyperlinks, outlines and other aids for easy navigation and information retrieval. You can also install an Acrobat plug-in file that allows you to read .PDF documents from within your web browser while online. Copies of the product documentation come with the product CD-ROM. A copy of the free Acrobat Reader also comes with the product CD-ROM or is available from the Adobe web site at: http://www.adobe.com/prodindex/acrobat/readstep.html Most McAfee Consumer products can include a documentation set drawn from these components: NOTE: Not all products will include all listed documents. Consult the User's Guide or Administrator's Guide that comes with your product for a complete list. - A printed Getting Started Guide, which introduces the product, provides installation instructions, outlines product features, and provides a brief overview. In many cases, an electronic version of this guide will also be available on the product CD-ROM or from McAfee Consumer Products Division FTP site in Adobe Acrobat .PDF format. - A User's Guide saved on the product CD-ROM or installed on your hard disk in Adobe Acrobat .PDF format. McAfee Consumer Products Division. User's Guides document all product functions extensively, and discuss how best to use your McAfee software product to accomplish your tasks. - Specialized guides. These can include reference guides, deployment guides, configuration guides, vulnerability guides for intrusion detection software, and other product-specific documentation. - An online help system. Online help gives you quick access to hints and tips about how to use your McAfee software. The format of the online help system for the product will vary; depending on which platform or operating system, you use to run your McAfee product. In most cases, the software will display a Help menu item or link that you can use to start the system. - Some products might also include context-sensitive online help. Right-click buttons, lists or other elements within dialog boxes to see brief, descriptive help topics. - A LICENSE.TXT file. This file outlines the terms of your license to use your Networks Associates product. Read it carefully. If you install a McAfee Consumer Products Division product, you agree to the license terms. - This file contains last-minute additions or changes to the documentation, lists any known behavior or other issues with the product release, and often describes new product features incorporated into incremental product updates. To ask about eligibility for updates, upgrades, registration, or for general questions related to Networks Associates products, please send messages to: custcare@nai.com. _________________________ SR1 - SYSTEM REQUIREMENTS To use McAfee VirusScan you need: - Windows 95B or higher, Windows 98, Windows Me, Windows NT Workstation with Service Pack 4 or later, Windows 2000 Professional, Windows XP Home Edition, or Windows XP Professional. - Internet Explorer 4.01, Service Pack 2 or higher required for Windows 95 and Windows NT; IE 5.01 or later recommended. If you are installing your McAfee software using an installation CD, then a copy of Internet Explorer has been provided for you. The path to the setup program is <X>:\IE\Setup, where "X" is the drive letter designated for your computer's CD-ROM drive. If you obtained your McAfee software via download, then you can obtain Internet Explorer directly from Microsoft via download at: http://www.microsoft.com/windows/ie/default.asp. - 33 megabytes (MB) of hard disk space. - 32 MB of RAM. - An Intel Pentium-class or compatible processor rated at 100 MHz or higher. - CD-ROM drive. - To take full advantage of your McAfee product's Instant Updater feature, you should have an Internet connection, either through your local-area network, or via modem and an Internet service provider. - Wireless Device Synchronization: - PalmPilot Palm III or later - HotSync Manager 3.0 or later - Palm Desktop software - Windows CE/Pocket PC - ActiveSync 3.0 - Symbian EPOC - PsiWin 2.3 or equivalent - For non-Psion EPOC devices û PsiWin 2.3/ - EPOC Connect 5 __________________ IN1 - INSTALLATION To install McAfee VirusScan: - (1) If your computer runs Windows NT Workstation 4.0, Windows 2000 Professional, or Windows XP, log on to your system as a user with administrative rights. You must have administrative rights to install this software on your system. - (2) Insert the McAfee VirusScan CD into your computerÆs CD-ROM drive. If an the Autorun Installation menu does not automatically display, go to Step 3. Otherwise, skip to Step 4. - (3) Use the following procedure if the Autorun installation menu does not display, or, if you obtained your software via download at a McAfee web site. - From the Windows Start menu, select Run. The Run dialog box displays. - Type <X>:\SETUP.EXE in the Run dialog text box, and click OK. Here, <X> represents the drive letter for your CD-ROM drive or the path to the folder that contains your extracted VirusScan files. To search for the correct files on your hard disk or CD-ROM, click Browse. - (4) Before proceeding with the installation, Setup first checks to see whether your computer is already running the Microsoft Windows Installer (MSI) utility running as part of your system software. - If your computer runs Windows XP, Windows Me, or Windows 2000, MSI already exists on your system. If your computer runs an earlier Windows release, you may still have MSI in your computer if you previously installed other software that uses MSI. In either of these cases, Setup will display its first wizard panel immediately. Skip to Step 5 to continue. - If Setup does not find MSI or an earlier version of MSI is installed in your computer, it installs files necessary to continue the installation, then prompts you to restart your computer. Click Restart System. When your computer restarts, Setup will continue from where it left off. - (5) Refer to steps displayed on the Installation Wizard to complete your installation. ________________________________________ ** Additional Installation Information** - OEM Installation: Use the steps below to install VirusScan. Note: These steps prevent insert disk #1 messages from displaying. - Copy the VirusScan installation files from the installation CD to a network location or local hard disk. - Install VirusScan. - Delete the installation files. - When installing the VirusScan MSI, use the following command: MSIEXEC /I <Path to VirusScan MSI> /QN FASTOEM=1 MEDIAPACKAGEPATH=<Path to VirusScanMSI location> Example: msiexec /i d:\vsc\vscan60.msi /qn FASTOEM=1 MEDIAPACKAGEPATH=\vsc\ ****** - Important Information Regarding Windows XP Migration: Upgrading your computer's operating system from any version of Windows to Windows XP causes all McAfee products installed before migration to become disabled after migration to Windows XP. You will be made aware of this fact as you make you first attempt to start a McAfee product (after migration) - you will be instructed to reinstall the product. Therefore, you will need to uninstall all McAfee products and reinstall using your installation CD or the software obtained from McAfee via download. ****** ___________________________________ * IN2 - TESTING YOUR INSTALLATION * The EICAR Standard AntiVirus Test File is a combined effort by anti-virus vendors throughout the world to implement one standard by which customers can verify their anti-virus installations. 1. To test your installation, copy the following line into its own file, then save the file with the name EICAR.COM. X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H* 2. The file size will be 68 or 70 bytes. 3. Next, start your anti-virus software and allow it to scan the directory that contains EICAR.COM. When your software scans this file, it will report finding the EICAR test file. Note: This file is NOT A VIRUS. Delete the file when you have finished testing our installation to avoid alarming unsuspecting users. __________________ KN1 - KNOWN ISSUES - Changing the color depth or color palette of your monitorÆs Display Settings to a 256-color mode while McAfee VirusScan Professional is running may cause the text on any VirusScan Professional window to be difficult to read. If this situation occurs, close McAfee VirusScan Professional by clicking the Windows close button [X]. Restart McAfee VirusScan Professional. - If your computer is connected to the Internet behind a proxy server, e.g., a corporate proxy server or firewall, then Instant Updater is not able to communicate with McAfeeÆs updating servers to check for product updates. There is no work around for this situation. - As an on demand scan of compressed archive is performed - such as a self-extracting executable - the VirusScan scan engine traverses and scans all files included in the compressed archive. However, the VirusScan Summary detail reports each compressed archive scanned as one file scanned. - The McAfee software installation CD includes a CD version of the Emergency virus scanning startup disk. To successfully complete setup, you must remove the installation CD from your computer's CD-ROM drive as you are prompted to restart your computer. If the CD is not removed from the CD-ROM drive, you will be prompted to either boot the Emergency Startup disk, or to remove the CD from your computer's CD-ROM drive and press Ctrl+Alt+Delete to start your computer normally. - If the text displayed on the VirusScan Autorun image is illegible; or appears in an unrecognizable font, then there may be a problem with too many fonts installed in your computer. To install this product, from your Windows Desk top, right-click My Computer and select Browse. Locate the following program file: <x>:\vsc\setup.exe. Here X represents the drive letter of your computerÆs CD-ROM drive. Double-click setup.exe to install McAfee VirusScan Professional. Refer to the steps displayed on the Installation Wizard to complete your installation. - Installation of VirusScan on a computer with a Windows 2000 o/s and Adaptec DirectCD 4.0 or earlier will cause your computer to enter an endless shut-down and re-start loop - immediately upon your first attempt to restart your computer. To prevent this incident from occurring, do one of the following: - As your computer attempts to restart, switch to the SAFE MODE of start-up. - Access the Windows control panel and double-click the VirusScan icon. - Select the Services tab and clear the "Load on startup" check box. Click OK. - Restart your computer normally. - Install Adaptec DirectCD 5.01 or later. - After you have installed DirectCD 5.01, access the Windows control panel and double-click the VirusScan icon. Select the Services tab and check the "Load on startup" check box. Click OK and restart your computer. - Install Adaptec DirectCD 5.01 or later before installing McAfee VirusScan. - VirusScan's VShield on-access scanner (OAS) by design - does not identify infected files compressed into zip archives until the user extracts the files from the archive. - Users of PSION devices upgrading their computer's operating system to Windows 2000 or Windows XP require PsiWin v2.3.3 (or higher) to connect with their wireless device. The latest version of this software is available at: http://www.psion.com. - Insufficient Drive Space messages: Free drive space, in addition to the amount described under "System Requirements - MB of hard disk space", must be available to run Setup and install your McAfee product. The amount of additional space depends upon your computer's Operating System and its configuration. If, during setup, you receive an "insufficient drive space" message, exit setup and remove unnecessary files from your computer. Re-start Setup. Perform these steps as necessary until you do not receive an insufficient drive space message." - McAfee Shredder, is not able to shred folder entries if your computer's operating system is Windows XP Windows 2000, or Windows NT. - Safe & Sound is only available for Windows 95, Windows 98, and Windows Me. For more information about Safe & Sound please refer to on-line help or your Getting Started Guide. - Disk defragmentation programs move files as they work to maximize hard disk efficiency. If you have the VShield scanner; the VirusScan application; or another application active during a disk defragmentation operation, your defragmentation program might tell you that it cannot find the active application files. This is normal and does not mean that the files do not exist. To avoid error messages like this, close all open applications and disable the VShield scanner, then run your disk defragmentation operation again. - You cannot use .VSC files you created for use with VirusScan version 4.0.3 or earlier, to start scan operations with this VirusScan release. This VirusScan release will not correctly interpret all of the settings saved in the older .VSC file. - If you want to use the Internet Filter module to prevent users from accessing a web site, you can do so by adding its IP address or its URL to a list of banned sites. However, if your Internet access is via a proxy server, and you want to list the siteÆs IP address, you must add the IP address to the list of Banned URLs, rather than to the list of Banned IP addresses. - If you upgrade your operating system from Windows 95, Windows 98, or Windows Millennium Edition to Windows 2000, your VirusScan software does not function correctly. This is because the version installed on your Windows system does not include files that are required for use in a Windows NT environment such as Windows 2000. We recommend that you uninstall the VirusScan software from your Windows 95 or Windows 98 system before upgrading to Windows 2000. When Windows 2000 has been installed, reinstall the VirusScan program. - If you update your .DAT files from a UNC shared folder on a Windows NT system, using an account other than the account of the currently logged in user, the Windows operating system allows that UNC shared folder to be accessible to the currently logged on user until the computer is rebooted. In order to improve the security of the UNC shared folder, McAfee recommends that you designate it "Read only." - The Restore System functionality in Windows Millennium Edition preserves all deleted files. As a result, if you select "Delete" as the scannerÆs response to detecting an infection, the file is not actually deleted, but moved to the RESTORE folder, from which the VirusScan software cannot delete it. Microsoft refers to this condition in an article located at the following URL: http://support.microsoft.com/support/kb/articles/Q263/4/55.ASP. - In order to avoid repeated detection of an infected file that cannot be deleted, the on-demand scanner excludes the RESTORE folder from scanning activities, by default. (You can remove that exclusion.) However, the on-access scanner does not exclude the RESTORE folder. If on-access scanning is enabled, and you use the Restore System function, any infection in the RESTORE folder will be detected. - VirusScan 6.0 does not support scanning of e-mail received via CC:Mail. - Microsoft Internet Explorer, version 5 or later creates a zero-byte file corresponding to any file you are downloading from the Internet. If you have enabled the Download Scan module, and the file you are downloading is infected, VirusScan deletes the file from the temporary folder where it placed it for examination. However, because it is holding a zero-byte file, Internet Explorer reports that the file has been downloaded, even though VirusScan has already deleted it. - The VirusScan Installer includes an UnInstaller function that removes previously installed anti-virus software, including McAfee VirusScan v5.1, and other anti-virus software products produced by McAfee and most other major manufacturers. When the UnInstaller removes some anti-virus software programs, it may trigger the reinstallation process native to those programs. As a result: - Rebooting may occur without warning. - The previously installed anti-virus software may generate messages while they are being uninstall by the VirusScan installer. Consult the documentation for the previously installed to determine what effect, if any will result from accepting or ignoring these messages. - In the unusual situation where the previous installation was a McAfee retail anti-virus product, such as VirusScan v5, the reinstallation may generate a Dr Watson, or simply fail. McAfee recommends that previously installed retail versions be removed using the Windows Add/Remove Programs feature before installing VirusScan. - The on-access scanner may time-out while scanning a file on a drive that is mapped to a Novell NetWare volume, if the client is running Microsoft Windows NT, and is using Novell NetWare client 4.8. McAfee recommends that you not attempt to scan network drives from a Windows NT workstation that is running that version of the Novell client. - If you use Novell Client32 on your system for access to Novell NetWare servers, McAfee recommends that you reboot your system after you install VirusScan software in order to activate all VirusScan components with proper access to Novell NetWare servers. - Scheduled on-demand tasks cannot run on Windows NT systems unless a user is logged on at the time that the task is scheduled to run. - When multiple users are used in a WinXP, 2K, or NT system, the user has the ability to secure folders located on an NTFS-formatted drive. These secured folders cannot be scanned by any user other than its owner, or those authorized by the owner, with VSC. To scan these folders, the owner or authorized user of the folder, must log on and execute the scan. ______________________________ FQ1 - FREQUENTLY ASKED QUESTIONS Regularly updated lists of frequently asked questions about McAfee products are also available on the Networks Associates web site, on CompuServe, and on America Online. Q: I am installing new software on my computer, and the manual recommends disabling any anti-virus software. How do I disable the VShield scanner without uninstalling it? A: If you are running the VirusScan software on a Windows NT Workstation v4.0 or Windows 2000 Professional system, you must first log into your system with administrative rights, then follow the steps outlined below in order to disable the VShield scanner. If you are running the software on a Windows 95 or Windows 98 system, you can follow these steps immediately: - Right-click the VShield icon located in your system tray next to the system clock, then choose exit from the shortcut menu. You will be prompted to load VShield. Click Yes. - After you install your new software, you can reactivate the VShield scanner by double-clicking the VirusScan Central shortcut on your desktop, or from the Windows Start menu select Start > Programs > McAfee > McAfee VirusScan. When you are prompted to load VShield, click Yes. Q: I've activated the VirusScan software's heuristic scanning option, and now it identifies some viruses as "unknown." Why? A: The heuristic scanning feature looks for "virus-like" characteristics in the files it scans. When it finds a sufficient number of these characteristics, the program concludes that the file is infected. This powerful technique allows the program to discover viruses that are so new that they do not yet have names or identities. The program will, however, identify viruses by name when they match its list of known viruses. Q: When it detects an infection in files compressed in .CAB or ZIP-SFX format, why doesn't the VirusScan program clean, delete, or move the files? A: Because files compressed in .CAB and ZIP-SFX formats can include a Microsoft Authenticode certificate, altering the files can render them unusable. To avoid this possibility, the program does not clean, delete, or move infected files compressed in .CAB or ZIP-SFX format. McAfee recommends that you decompress any infected files compressed in these formats, then run your scan operation again to clean the uncompressed files. Q: The VirusScan software detected a virus on my system, but it is not one of the default files listed in its Program Extensions dialog box. Therefore, I suspect it might be a false detection. What can I do to verify a detected virus? A: If you suspect a false detection on a non-executable file, run SCAN.EXE, the VirusScan command line scanner, to verify the infection. If the VirusScan application detects a virus and SCAN.EXE does not, download the latest .DAT file update, then scan your system again. If the VirusScan application still detects a virus that you suspect is a false detection, please report the issue to Networks Associates technical support. Q: Can I update McAfee data (.DAT) files to detect new viruses? A: Yes, you can use the Instant Updater utility by clicking the 'Update' button on the Central home page. This will launch the Instant Updater utility that will check the DAT file version that you are using and update them to the current version. You can also go to the following web site download the latest superDAT update utility: http://www.mcafee-at-home.com. Q: Why are additional extensions added to the User Specified Files list? A: As the McAfee Anti-Virus Emergency Response Team (AVERT) finds viruses that can infect new file types, it adds new extensions to the default extensions list to enhance security. For instance, new viruses can infect Microsoft Office binder files, so the default extensions list now includes the file extension for these binder files so that VirusScan will examine them for viruses. Q: I thought I could right-click Microsoft Office .DO?, .XL?, or .OBD files, then choose Scan for Viruses from a shortcut menu in order to start a scan operation. I have Microsoft Office installed, but when I try this, it doesn't work. Why not? A: If you installed Microsoft Office after you installed the VirusScan software, you might need to reinstall the VirusScan software to enable context-sensitive shortcut menus. Q: I'm running Microsoft Exchange Client 5.0, and the icons that tell me that the VirusScan application can run a scan operation from thin Exchange aren't showing on my toolbar. Why? A: Because of a limitation in Microsoft Exchange Client v5.0, the two Exchange On-Demand scan icons will not appear in the Exchange toolbar. Consult your Exchange documentation to learn how to place these icons onto the toolbar. Q: I'm running Microsoft Office 2000, and the VirusScan icons that let me configure and run scan operations aren't showing anywhere in my Outlook 2000 toolbar. Are they hidden? A: By default, Microsoft Office hides icons that you have not used in a long time. To see the icons, click the arrows at the far right of the Outlook toolbar. Q: I have a .VSC settings file I used with the last VirusScan version I had on my system. Can I still use this file with this VirusScan release? A: No, this VirusScan version does not interpret some of the settings in earlier .VSC file versions in the same way, so earlier files will not work correctly. McAfee recommends that you create and save your settings in a new .VSC file for use with this version. ____________________________ AD1 - ADDITIONAL INFORMATION - Uninstalling AOL version 5.x or 6.x now completes without error when download scan is enabled. - Scheduled tasks now support unique excluded items per task. - A task can now be edited by double-clicking the task. - ScanPM.exe is a scanning tool used for 16-bit and 32-bit environments. It provides you with a full set of scanning options for 16-bit and 32-bit protected-mode DOS environments. The path to this program is: c:\Program Files\Common Files\Network Associates\VirusScan Engine\4.0.xx\ScanPM Double-click ScanPM to start the program. The Command Line window displays. Example 1: To view all options, from the command line enter: c:\progra~1\common~1\networ~1\viruss~1\4.0.xx\scanpm /? Please note, the "/" followed by a command to start a specific task. To view all available tasks type the command exactly as it appears above. Example 2: To Scan your c:\drive, from the command line enter: c:\progra~1\common~1\networ~1\viruss~1\4.0.xx\scanpm c: - Instant Updater is unable to determine the actions performed by the user after downloading a product upgrade. Product upgrades consist of patches and bug fixes, etc; and do not include incremental DAT's (virus definition files). The upgrade process runs using a program that applies an upgrade independently of McAfee's Instant Updater tool. As such, Instant Updater's summary screen displays the same result: "successful" message, regardless of whether the user completes the upgrade process or not. - After installing this product, the default updating setting for Instant Updater is Auto Update. Auto Update exclusively updates your virus signature files and virus-scanning engine. Instant Updater does not automatically upgrade your product. - The most up-to-date version of your McAfee VirusScan Getting Started Guide can be found on your Installation CD; or, after installing the product, under <X>:\program files\McAfee\McAfee VirusScan\vsc.pdf. Here X represents the drive letter where your computer's program files are installed. Adobe Acrobat Reader is required to view the online version of the manual. - Scenario: An attempt to update a McAfee product using Instant Updater returns the following error message: "Instant Updater was unable to communicate with the server. Please try again later. (-202)." This message displays in response to one of the following events: - The McAfee server is busy or not available. Solution: Try again later. - Instant Updater was unable to communicate with the server due to no Internet connection. Solution: Verify your computer maintains an Internet connection. If you are not connected, reconnect and try again. - Your Internet connection's "Proxy" settings are not configured or are incorrect. Solution: Verify your Proxy Server settings are correct and try again later. To verify your settings, start Internet Explorer. From the Tools menu, select Internet Options. Select the Connections tab and click LAN settings. Select an appropriate option. If your connection requires a proxy server, check the "Use proxy server" check box and provide the appropriate address and port numbers in their corresponding text boxes. - For all Windows NT based operating systems Windows NT, Windows 2000, and Windows XP) if a virus is detected in the Windows "System Volume" folder, then you will not be able to perform cleansing actions on an infected file(s) unless you are logged in as a user with administrative rights for the folder/directory. ______________________________________________ CM1 - CONTACTING MCAFEE CUSTOMER PRODUCTS DIVISION - USA Customer Service Networks Associates 13465 Midway Road Dallas, TX 75244 Phone: (972) 308-9960 e-mail: Cust_Care@Nai.com - International Customer Service International McAfee Customer Service Laan van de Leeuw 7324 BD Apeldoorn The Netherlands Fax: +31(0)55 543 4646 e-mail: single_user_europe@nai.com - Technical Support For 24-hour, agent assisted support, please visit http://www.mcafeehelp.com. Our support web site offers 24-hour access to solutions to the most common support requests in our easy- to-use 3-step Answer Wizard. Additionally, you may use our advanced options which include a Keyword Search and our HelpTree which have been designed with the more knowledgeable user in mind. If a solution to your problem cannot be found, you may also access our 24-hour FREE Chat Now! and e-mail Express! options. Chat and E-mail will enable you to quickly reach our highly qualified support engineers, through the Internet, at no cost. Phone support information can also be obtained from our self-help web site at: http://www.mcafeehelp.com. Disclaimer: Time and telephone numbers are subject to change without prior notice. - Sales United States Retail (Home User) Sales - Phone: (801) 772-1891 United Sates Corporate Sales - Phone: (888) VIRUS NO - FOR REPORTING PROBLEMS If you find any feature that does not appear to function properly on your system, or if you believe this application would benefit greatly from an enhancement, please contact the McAfee Consumer Products Division. Our web site is http://www.mcafee-at-home.com. To provide the answers you need quickly and efficiently, McAfee Consumer Products Division technical support staff needs information about your computer and software. Please have this information ready when you call or e-mail: - Program name and version number - Computer brand and model - Any additional hardware or peripherals connected to your computer - Operating system type and version numbers - Network name, operating system, and version - Network card installed, where applicable - Modem manufacturer, model, and bits-per-second rate, where applicable - Relevant browsers or applications and their version numbers, where applicable - How to reproduce your problem: when it occurs, whether you can reproduce it regularly, and under what conditions - Information needed to contact you by voice, fax, or e-mail - FOR PRODUCT UPGRADES In addition to McAfee Consumer Products Division, Networks Associates has a worldwide range of partnerships and reseller relationships with hundreds of independent vendors, each of which can provide you with consulting services, sales advice, and product support for Networks Associates software. To find a reseller near your location, see the RESELLER.TXT file located on your product CD- ROM or installed on your hard disk. For assistance in locating a local reseller, you can also contact Networks Associates Customer Service. - VIRUS DEFINITION RENEWAL McAfee VirusScan includes twelve (12) months of free virus protection updates obtained using Instant Updater. Renewal subscriptions are available at a cost of $4.95 per year. Eleven months after registering your McAfee product, Instant Updater will prompt you to renew your virus protection subscription. You must renew your subscription in order to update your virus protection. Your product will continue to function if you do not renew your subscription. - NETWORKS ASSOCIATES BETA SITE To test pre-release software and obtain update files, including virus definition (.DAT) files, visit the Networks Associates beta site at http://beta.nai.com. You will have access to Public Beta and External Test Areas. Your feedback will make a difference. - AVERT ANTI-VIRUS RESEARCH SITE To see the latest information about emerging virus threats, submit samples of potentially infected files, and download updated scanning engine files, EXTRA.DAT files, and similar anti-virus software for testing, visit the AVERT research site at: http://www.avertlabs.com. __________________________________________ CT1 - COPYRIGHT AND TRADEMARK ATTRIBUTIONS - COPYRIGHT ⌐ 2001 Networks Associates Technology, Inc and its Affiliated Companies. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means without the written permission of Network Associates, Inc. - TRADEMARK ATTRIBUTIONS Active Security, Activehelp, Activeshield, Antivirus Anyware And Design, Bomb Shelter, Building A World Of Trust, Certified Network Expert, Clean-up, Cleanup Wizard, Cloaking, Cnx, Cnx Certification Certified Network Expert And Design, Cyber, Cybermedia, Cybermedia UnInstaller, Data Security Letter And Design, Design (Logo), Design (Rabbit With Hat), Design (Stylized N), Disk Minder, Distributed Sniffer System, Distributed Sniffer System (In Katakana), Dr Solomon's, Dr Solomon's Label, Enterprise Securecast, Ez Setup, First Aid, Forcefield, Gauntlet, Gmt, Groupshield, Guard Dog, Helpdesk, Homeguard, Hunter, I C Expert, Isdn Tel/scope, Lan Administrature Architecture And Design, Langura, Languru (In Katakana), Lanwords, Leading Help Desk Technology, Lm1, M And Design, Magic Solutions, Magic University, Magicspy, Magictree, Magicword, Mc Afee Associates, Mcafee, Mcafee (In Katakana), Mcafee And Design, Netstalker, McAfee Associates, Moneymagic, More Power To You, Multimedia Cloaking, Mycio.com, Mycio.com Design (Cio Design), Mycio.com Your Chief Internet Officer & Design, Nai And Design, NetTools, Net Tools (And In Katakana), Netcrypto, Netoctopus, Netroom, Netscan, Netshield, Netstalker, Network Associates, Network General, Network Uptime!, Netxray, Notesguard, Nuts & Bolts, Oil Change, Pc Medic, Pc Medic 97, Pcnotary, Pgp, Pgp (Pretty Good Privacy), Pocketscope, Powerlogin, Powertelnet, Pretty Good Privacy, Primesupport, Recoverkey, Recoverkey - International, Registry Wizard, Reportmagic, Ringfence, Router Pm, Salesmagic, Securecast, Service Level Manager,Servicemagic, Smartdesk, Sniffer, Sniffer (In Hangul), Sniffmaster, Sniffmaster (In Hangul), Sniffmaster (With Katakana), Sniffnet, Stalker, Stalker (Stylized), Statistical Information Retreival (Sir), Supportmagic, Telesniffer, Tis, Tmach, Tmeg, Total Network Security, Total Network Visibility, Total Service Desk, Total Virus Defense, Trusted Mach, Trusted Mail, UnInstaller, Virex, Virus Forum, Viruscan, Virusscan, Vshield, Webscan, Webshield, Websniffer, Webstalker, Webwall, Who's Watching Your Network, Winguage, Your E-business Defender, Zac 2000, Zip Manager are registered trademarks of Network Associates, Inc. and/or its affiliates in the US and/or other countries. All other registered and unregistered trademarks in this document are the sole property of their respective owners. ⌐2001Networks Associates Technology, Inc. All Rights Reserved. - LICENSE AGREEMENT NOTICE TO ALL USERS: FOR THE SPECIFIC TERMS OF YOUR LICENSE TO USE THE SOFTWARE THAT THIS DOCUMENTATION DESCRIBES, CONSULT THE LICENSE.TXT, README.1ST, OR OTHER LICENSE DOCUMENT THAT ACCOMPANIES YOUR SOFTWARE, EITHER AS A TEXT FILE OR AS PART OF THE SOFTWARE PACKAGING. IF YOU DO NOT AGREE TO ALL OF THE TERMS SET FORTH THEREIN, DO NOT INSTALL THE SOFTWARE. IF APPLICABLE, YOU MAY RETURN THE PRODUCT TO THE PLACE OF PURCHASE FOR A FULL REFUND.