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╔════════════════════════════════════════════════════════════════╗ ║ Eradicator (tm) ║ ║ ║ ║ (c)1996 - Accolade, Inc. ║ ║ Eradicator DEMO Version 1.1 ║ ║ ║ ║ This is a DEMO version -- Please feel free to ║ ║ distribute along with this disclaimer! ║ ║ ║ ║ ║ ║ For more information, visit our web site at: ║ ║ http://www.accolade.com ║ ║ ║ ║ Or contact us at: ║ ║ ║ ║ Accolade Customer Support ║ ║ 5300 Stevens Creek Boulevard, Suite 500 ║ ║ San Jose, California 95129 ║ ║ Telephone: (408) 296-8400 (Mon-Fri, 8am to 5pm Pacific) ║ ║ Fax: (408) 246-0231 ║ ║ ║ ║ Thank you for playing Eradicator! ║ ╚════════════════════════════════════════════════════════════════╝ ------------------------------------------------------------------------ E R A D I C A T O R (tm) READ ME ------------------------------------------------------------------------ How to install Eradicator ------------------------- IF YOUR SYSTEM IS RUNNING WINDOWS 95: 1 On your desktop, double-click on "My Computer". 2 Select the drive (e.g., c:\) you've copied the demo files to and choose "Open..." from the FILE menu. 3 Double-click on "ERADDEMO". IF YOUR SYSTEM IS RUNNING WINDOWS 3.xx: 1 After starting Windows, go into the ERAD folder (or wherever you downloaded the demo to) and double click on the self-extracting executable icon. IF YOUR SYSTEM IS RUNNING DOS: 1 At the DOS prompt, change directory to wherever you downloaded the demo to. (Example -> "c:" and press <ENTER>. Then "cd \eraddemo" if you downloaded the demo to your "c:\eraddemo" directory). 3 Type: "ERADDEMO" and press <ENTER>. [NOTE: The application SETSOUND must be run after the downloaded files is uncompressed. If you have sound or music problems during the game, you should run SETSOUND from the directory in which you installed Eradicator.] Game play & controls help ------------------------------------ I. RUNNING THE GAME a. To run ERADICATOR b. Getting around the Main Menu c. Running a multiplayer game II. WINNING THE GAME a. Objectives b. In-game Help c. Recent History d. Early History III. OPTIONS & KEY COMMANDS a. What the options mean b. Control configuration c. Miscellaneous keys d. Sound configuration (including a special feature for taunts) e. The PIP IV. HINTS & TIPS FOR PLAYING a. Walk-thru of D1 b. Secrets V. WEAPONS, POWER-UPS, & ENEMIES a. Weapons available b. Power-ups available c. Enemies you will encounter VI. TROUBLESHOOTING a. Technical problems VII. CREDITS VIII. CONTACTING US a. Web site and email addresses [NOTE: More technical help text for sound card problems and installation difficulties can be found in the HELP.ME text file.] ---------------------------------------------------------------------- [NOTE: The help text below assumes you've installed Eradicator to the default c:\ERAD directory. In the event you have installed it elsewhere, please make the appropriate drive letter and path name changes where applicable.] I. RUNNING THE GAME a. To run ERADICATOR, type the following commands at the DOS prompt: C: <ENTER> CD \ERAD <ENTER> ERAD <ENTER> In a few moments, the opening cinematic will load and begin to play. You can bypass this cinematic by pressing <ESC>. When the cinematic is complete, you should see the ERADICATOR title screen followed by the ACCOLADE logo screen. The music, if configured, will start playing here. Now you will go to the MAIN MENU. You may simply hit <ENTER> to use the default option, NEW GAME. You can change your selection using the up/dn arrow keys and then pressing <ENTER> on the item of your choice. We recommend you access the OPTIONS section where you can adjust many aspects of the game. Furthermore, we suggest you go to the CONFIGURE KEYS selection on this sub-menu which will display all of the key commands available to you in Eradicator at their default setting. Follow the on-screen instructions to alter the key setup. <ESC> will pop the cursor to DONE; then <ENTER> to save your changes or move the cursor to CANCEL and hit <ENTER> to not save your changes. From the MAIN MENU, when you select NEW GAME, you will be taken to the character selection screen. Change your character using the left and right arrow keys. Hit <ENTER> to select the currently visible character and start the game. At this point, you're in the game. You can use F1 to access the help screens which list some useful tidbits of information. Have fun! b. Getting around the Main Menu You can use the arrow keys to move the cursor to whatever choice you wish to select and press <ENTER> to select that item. Starting a NEW GAME is the default option. The MAIN MENU's available selections will vary depending on whether or not you have an active game running or you are just starting a new game. HELP - Takes you to the in-game help screens which offer some useful information and hints on playing Eradicator. <F1> can be used to cycle through the help screens. <ESC> will exit the help system. NEW GAME - Goes to the character selection screen where you can choose one of the three characters to enter the Citadel. LOAD GAME - Load a previously saved game. SAVE GAME - Save a game in progress. (Available during regular play.) MULTIPLAYER - Allows you to start or join a network game (more information on this below). OPTIONS - goes to the options menu (described below). QUIT - prompts you for verification then returns you to your OS. RESUME GAME - available when accessing the main menu from within the regular game; simply returns you to the currently active game. c. Running a multiplayer game To start a network game: 1 Select "Multiplayer" from the Main Menu 2 Select the type of connection (in this case, IPX network) 3 Select "Start New Game" from the net game menu 4 Select name, character, color, number of players, type of game (cooperative or deathmatch), and map 5 Select "Start Game" to begin 6 Wait for others to join; then have fun! To join a network game: 1 Select "Multiplayer" from the Main Menu 2 Select the type of network connection (IPX Network) 3 Select a game to join from the CURRENT GAMES menu 4 Select the name, character, and color you wish to use 5 Select "Start Game" NOTE: Eradicator requires your computer to already be connected to a LAN (local area network) before starting the game if you wish to play a network game. For a serial link game: 1 Select "Multiplayer" from the Main Menu 2 Select the type of connection (Serial-Link) 3 Choose COM port 4 Choose port speed 5 Select "Play Game" to begin 6 Select the name, character, and color you wish to use 7 Select "Start Game" For a game by modem: 1 Select "Multiplayer" from the Main Menu 2 Select type of connection (Modem) 3 Choose COM port 4 Choose port speed 5 Choose Modem 6 Set INIT string 7 Chose dialing method (pulse or tone) 8 Enter phone number to connect with 9 Select "Call" or "Answer" to establish the modem connection 10 Follow Network Game directions #3-6. In the C:\ERAD directory is a file entitled "MODEM.LST". This file contains the necessary initialization strings and other helpful information on configuring and playing a modem game. In the event you are experiencing difficulties setting up or connecting to a modem game, please look at the MODEM.LST information before contacting Accolade Tech Support. If you are still having problems, feel free to contact us then (the CONTACTING US section below will tell you how to do this). Whenever the MASTER (person who started the multiplayer game) leaves the game by quitting, the game will be stopped and all players will exit to his/her OS. [NOTE: the speed of a network game is based on the slowest machine in that network game. For example, if seven P90's and one 486 are all playing the same deathmatch game, every machine will go only as fast as the 486.] II. WINNING THE GAME a. Objectives Every level has a specific list of objectives that must be met. These objectives are listed in your Automap which is accessible via the <TAB> key during game play. To win a level, complete all of the objectives listed in the Automap and then find the animated red arrow which serves as an indicator to the exit of your current level and the entrance to the next section. To win the game, complete each of the progressively difficult sections of the Citadel. b. In-game Help By pressing <F1> while playing, a series of help screens will appear displaying some useful information on how to get around in the world of Eradicator. Once in the help system, <F1> will cycle through the different screens. <ESC> will exit back to the game (or previous area as appropriate). [NOTE: At the "EASY" difficulty setting there are question mark icons in the playfield that will help lead you along and offer even more relevant game playing information.] c. Recent History An ancient, alien power rooted in the bowels of the planet Ioxia (eye-OH-sha) has sprung back to life, halting all mining on Ioxia's three moons; the only known sources of the precious element, Mazrium. Mazrium is the basis for all current technologies and power sources, and also has life-giving properties. It is vital to the survival of the inhabitants of this galaxy. Two days ago, an energy surge on the planet was detected by one of the orbiting mining vessels. The surge originated from within the only remaining Ioxian Citadel (left from the "Great Uprising" two centuries ago). A squad of Cyrops mercenaries was sent in to investigate. The satellite feed that was received indicated something has risen from the ashes and is attempting to regain control of the Mazrium. Moments after their insertion, the Cyrops mercs were destroyed. The Citadel from ages past had snapped to life - reinstating the ion shield that prevents access to the three Mazrium moons and sending the entire galaxy into chaos. No Armada can penetrate the shield; no weapons can disable the Citadel. Strategists believe a single soldier could slip past the defenses which were designed for large scale assaults and shut down the shield's power source from within. The Mazrium must be mined; it is the lifeblood of the galaxy. The Universal Mining Guild has called upon the services of their most ambitious mercenary, Eleena Brynstaarl. In this desperate hour, they are more than willing to meet her demanded price. The planet of Treydan has selected their most impressive warrior to be sent in search of a solution to the dilemma facing the galaxy. Kamchak possesses both the strength and the sheer will that such a mission requires. A hero of the galaxy is in the making. Trapped on one of the Mazrium moons when the Ioxian Citadel kicked on, Dan Blaze wasn't looking for anything but his next load of Mazrium to mine. Now that all his fellow cybernetic miners are dead, he must find a way off of this lifeless world. The only course of action seems to be deeper exploration of the strange Citadel controlling the ion shield. Early History Centuries past, an ancient race of warriors claimed the planet Ioxia as their home. The three orbiting moons, Pyxis, Eyre, and Quod are the only remaining sites where the precious element Mazrium can be mined. The Ioxians hoarded the Mazrium and sold small rations to the neighboring solar systems - demanding outrageous fees and services in return. Eventually, after suffering under this extortion, the native races of the nearest worlds attempted an assault on the planet. Thus began the "Great Uprising." Unfortunately, the Armada met with an impenetrable field of ion energy that encompassed the moons and Ioxia. Furthermore, the Ioxians had superior bio-mech weaponry which managed to cripple the Armada in the first few sorties of ionic pulses. During this assault, something or someone disabled the forcefield long enough to allow the remains of the Armada to sweep across the planet's surface and wreak havoc on the Ioxian strongholds known as Citadels. Warriors on the planet Treydan claim the unknown aid came from one of their clan...a trained spy named Brakk. This claim was never substantiated. In the end, the Ioxians released "Last Strike" - a terrifying wave of energy and isotropic Mazrium particles that swept across the planet's surface, obliterating ninety percent of the native fauna and flora, leaving a wasteland encased in a noxious cloud that would last for centuries. Only one Citadel remained among the ruins. The Alliance, as the collected races who conquered the Ioxians came to be known, signed a treaty to share the Mazrium moons. Peace has prospered for centuries. Until now... III. OPTIONS & KEYS a. What the options mean The options menu has several player configurable items: SCREEN SIZE - the highest setting permits the largest total viewing space - the entire screen. One notch down from that you will get a partial 'status bar'; one more notch - a full 'status bar'; and finally, the play window will begin to shrink to its minimum size (approx. 1/4 of the total screen). [NOTE: the smaller the play screen the higher the overall framerate (game's performance and play speed) will be. For 486 users, we recommend shrinking the screen to increase speed; especially in large group network play.] CROSS HAIR ON/OFF - this allows you to disable the visible targeting reticule (cross hair) that can be useful when aiming at specific targets. AUTO-POV ON/OFF - will automatically change your view to first person when your back is close to a wall. PLAYER COLOR - choose from eight different colors. CONFIGURE CONTROLS - allows you to configure specific elements of your controls to personalize your play style. CONFIGURE SOUND/MUSIC - allows you to adjust music and sound FX volume, and change or enhance the background music. RESET DEFAULTS - sets all controls and options to the default setting. RESET TO ADVANCED SETTINGS - automatically sets controller key assignments and options in this list to permit control of the aiming (look up/dn) and turning to the mouse and makes movement controls for the left hand (<a> = forward, <z> = reverse, <left_shift> = strafe left, <x> = strafe right, <s> = jump). Hit <ESC> when done setting your options to return to the MAIN MENU. b. Control configuration - All possible commands are listed under the CONFIGURE CONTROLS under the main OPTIONS menu. MOUSE ENABLED - Toggles mouse control ON/OFF. JOYSTICK ENABLED - Toggles joystick control ON/OFF. MOUSE/JOYSTICK AIMING - ON means forward/reverse movements of the mouse result in the camera view being pitched down or up respectively. KEY TOGGLE means this function is enabled while the MOUSELOOK key is held down. FLIP VERTICAL - Default is pitch up when the mouse/joystick is pulled back. MOUSE/JOYSTICK SENSITIVITY - HORIZ = horizontal sensitivity (turning). VERT = vertical sensitivity (aim up/dn). CALIBRATE JOYSTICK - Use this option to calibrate your joystick. CONFIGURE KEYS - Use your arrow keys to move the pointer to a command you wish to assign a key to. Then, hit <DEL> to remove all key assignments for that command or <ENTER> to assign a new key or mouse button. We recommend choosing the RESET TO ADVANCED SETTINGS from the main options menu first, then assigning any movement keys in here. The advanced settings allow the mouse to control aiming and turning as well as firing and swapping to your PIP. The movement keys for forward, reverse, strafe left/right, and jump are assigned as <a>, <z>, <left_shift>, <x>, and <s>, accordingly. We feel this gives the greatest viewing dynamic in first or third person mode and allows a more immersive view of the environment. PLEASE NOTE: It is possible to assign the same key to multiple commands (for example, fire and use may both be the <CTRL> key). This will cause both actions to happen when that key is pressed. Please check the key assignments closely. Also, on certain keyboards under some conditions, it is possible that while using the keyboard, the character may get stuck rotating (turning in a circle). If this happens, please press the correct turning key that matches the direction the character is turning (turning left, push left turn key). If this still does not fix the problem, you will need to quit the game and restart. c. Miscellaneous Keys 3RD PERSON VIEW CHOICES The tilde <~> key can be pressed to move the 3rd person view of your character one of eight compass directions (N, S, E, W, NW, NE, SW, SE). Repeatedly pressing the tilde will rotate the view completely around the character. Hitting the change view key (default key is <RIGHT_SHIFT>) will put you in the default 3rd person view. GETTING RID OF A PIP The <ESC> key can be used while a PIP is active to remove that active PIP or exit you from any camera or remote controlled device and return you to player control view. See more about PIPs in general in section E below. AUTOMAP MANEUVERING In the Automap (accessible via <TAB>) you can use the <+> and <-> keys to zoom in/out of the map; <F> will toggle follow mode to allow free roaming of the mapped in areas; <TAB> again to return to the main game window. TAUNTS Pressing and holding the <LEFT_ALT> key while simultaneously pressing any function key from <F1> to <F10> will trigger an audible taunt in network play (deathmatch or cooperative). These taunts are standard .WAV files that you can replace with your own messages. To do so, first create the .WAV file you'd like a character to say. Then, copy that .WAV file into your C:\ERAD directory. Now, rename that file based on this naming scheme: tauntXN.wav X = first letter of which character you want to assign the taunt to (D = Dan, K = Kamchak E = Eleena, M = Marine). N = what function key number you want the taunt to be (for example, 1 would mean <F1>). Each player in the net game must have this same, renamed .WAV file to hear your new taunt. d. Sound Configuration Eradicator supports 16-bit sound with the SoundBlaster, AWE32 or AWE64 sound cards from Creative Labs. Read the AWE3264.TXT file on the CD for more info. Please also check the HELP.ME file for more helpful information. The following options are: SOUND VOLUME - Adjusts the volume of the digital sound effects. The lowest setting turns off all sound effects. MUSIC VOLUME - Adjusts the volume of the music. The lowest setting turns off the music. AWE32/64 HI-RES SOUND - Enables Eradicator to take advantage of the AWE32's enhanced sound and 3D sound placement features. CD-ROM REDBOOK MUSIC - ON means Eradicator will play music from the redbook audio tracks on the CD. This will only work if your sound card is attached to your CD-ROM via an audio cable. CD-ROM REDBOOK TRACK - Selects the redbook track to begin playing when you begin/resume your game. Choosing MAP DEFAULTS will automatically switch redbook tracks at the beginning of each level. CD-ROM LOOPING - ON means the same track will loop as long as you remain on the current level. OFF means the CD will go on to the next track when it reaches the end of a track. Also included on your Eradicator CD are sixteen music tracks that you can adopt for use in the game through the OPTIONS menu. e. The PIP One of the most unique features in Eradicator is the picture-in-picture (PIP) technology. When a remote camera is activated or when firing certain weapons, a small window showing the weapon's or camera's view will appear in the upper left corner of the screen. You may swap to this view, at which point the player view becomes the PIP and the main view is whatever was in the PIP. In this way, you can move the camera at any angle for a better view, or if it's a weapon, guide the weapon like a remote controlled device. You may also iconify your PIP to improve performance. The PIP view will be replaced by a PIP icon. (Default key is <.> to toggle the iconify option on/off.) Also, you may remove the PIP entirely by using the <ESC> key. In later missions, you may find control stations for the Citadel's own soldiers and defenses! IV. HINTS & TIPS FOR PLAYING a. Walk-thru of D1 - You are inside of an abandoned arm of the Ioxian defense base power system. The ventilation shaft in front of you will permit you to breach the defense base's wall. You must destroy the grating on the inside of the shaft so you can gain access to the courtyard. Once in the courtyard, you'll notice anti-personnel weaponry mounted on steel posts, as well as the ravages of war in the forms of pits and holes in the structure. Land Security Droids patrol this desolate place; beware. A few Mazrium platforms (null-grav transport platforms) float harmlessly by above you. Eventually, you may find a way to ride one of these platforms to a yet to be discovered part of the base. From the courtyard, you need to gain entrance into the base. The huge doors on the perimeter wall and again on the base entrance are inactive from years of neglect. However, you may be able to find another entrance similar to the one you started at... Now that you're inside the base, you'll notice the wear and tear that has happened. There are huge rips in the ceiling and piles of rubble and general neglect. Watch for enemies searching for intruders! A security door sits deeper inside this staging area; but as the dark strips on either side indicate, the door is currently powered down. You must flip the nearby switch to bring it to life and allow you to proceed. Also in this area is the rapidly moving conveyor belt. It is more for show now, as there's not much machinery working at this upper level of the base. The belt descends into another cargo transport area where other dangers and pathways await. This should be sufficient to get you started. Don't forget to refer to your Automap (<TAB> key) for your mission objectives. If you get stuck, try finding your way through passages you haven't explored and looking for switches in all sorts of places. b. Secrets Secret areas and hidden power-ups abound in this world. Many are accessible by destroying walls or obstacles, or possibly by riding the Mazrium platforms that hover curiously throughout the Citadel. Some contain advanced weaponry that can make your task a great deal easier. The number of secret areas to be found in each level of the Citadel is displayed in the Automap, as is the total number of secret areas you've found in that area up to that point. Entire secret levels are also available for the dedicated player. There are secret keycards that need to be collected in order to gain access to the secret levels. Each secret level requires an increasing number of keycards before it can be explored. Your Automap will display the number of keycards to be found in each map (some maps have no keycards hidden in them), as well as how many total keycards have been collected thusfar in your playing. V. WEAPONS, POWER-UPS, and ENEMIES You can have up to 15 different weapons at one time. Keys <1> through <0> on the keyboard access the first ten. Hitting <1><1> accesses #11, hitting <2><2> accesses #12, and so on. You are notified with a higher pitched sound effect when you switch to weapons #11-15. a. Weapons available: Dan Blaze, Eleena and Kamchak are each armed with a version of a Cynetics model XG9101 Multi-cannon, with some personal modifications unique to each character. For example, Dan's is designed to fire energy pulses at its default setting while Eleena's whips out high speed ripper discs on its default setting. The XG9101 is designed to fire a myriad of projectiles of almost any shape or size. It is equipped with a neural-circuitry that learns how to best use many ammo types it is exposed to; and, can be upgraded to increase the firing potential and lethality. Aside from the various ammo types available, a microchip upgrade can be located to make many of these projectiles more dynamic. Unique to each character is his or her style of close range attack. Kamchak has a devastating punch; Eleena uses implanted titanium claws that retract into bone sheaths when she needs to use the fine manipulation of her fingertips; Dan Blaze swings his miner's pickax, part of his personalized XG9101 Multi-cannon. b. Power-ups available: There are two main types of power-ups - "instants" which take effect as soon as you collect them and "inventory items" that are stored in one of your available inventory slots until you decide to activate it. "Instants" include the small health jewels (gold crisscross spheres that are either hollow for small health restoration or glowing red for full health restoration), the micro-chip weapon upgrade, invulnerability, geosurvey, ememy tracker, little buddies and ammo packs. Some of these items have a limited duration. The time remaining is displayed as a counter from 99 to 0 on top of the icon in the lower left corner of the screen. "Inventory items" include Infragoggles, Adrenaline Catalyst, Null Grav Boots, Xenon Mist, Rainbird, Forcewall Defense Measures, and Soul Capture. You select these items in your inventory by using the left and right inventory scroll keys (defaults are <[> and <]> respectively) then activating the selected item (default key is <ENTER>). These items may also have a limited duration. There many Ioxian technologies scattered about the Citadel. Be sure and search for every item, as it may make the difference in overcoming the more heavily protected levels deeper in the Citadel. c. Enemies you will encounter: There are many different enemies you will encounter in the game. Here is a taste of some of the opposition you will face: Gun Emplacement: These fixed turrets are lethal at any distance. they can fire at any range and track via heat so they can always see you. LSD (Land Security Droid): These fellows are the standard guards and are in generous supply. They are the basic grunts of the Citadel security force. HSD (Hover Security Droid): This nasty will attack you relentlessly from the air. Try to keep up a heavy barrage of firepower to keep him from returning fire. Patrol Eyes: Just one of these can cause a lot of trouble. If it sees you, it will set off an alarm alerting everyone of your presence and closing off areas of the level. Try to waste it before it sees you. There are three types of these guardians - you must learn how they operate and defend against them. Repair Droid: Don't mess with these guys. They just calmly (but efficiently) repair damage you inflict on equipment, But if you shoot at it enough, it will start to hammer you with a constant stream of missiles. There are many other potential enemies you're likely to run into. VI. TROUBLESHOOTING a. Technical problems: if you don't get any sound, you should be sure and run the SETSOUND.EXE program found in your C:\ERAD directory and configure your sound card. (Please refer to the HELP.ME file on the CD for more on this and other information on solving technical problems.) VII. CREDITS Producer Matt Powers Lead Programmer Jim Mazrimas Lead Designer Scot Amos Lead Artist Phillip Trumbo 3D Engine Programmer Randy Stevenson AI Programmer Bob Morrison Designer Alisa Schaefbauer Designer Rich Waters Music/SFX Director Rick Kelly Additional Music Support Rudy Helm 3D Character Modeler/ Animator Jeff Wilcox Artist/3D Weapons Designer Steven Graziano Backgrounds/textures & Sprite Artist Heather Merrill Backgrounds/textures & Sprite Artist John Xu Executive Producer Steve Ackrich Group Product Marketing Manager Karen Safran Assistant Producer Jeff Gregg Accolade PR Team Bill Linn Erica Krishnamurthy Script Writing Mark Jensen Accolade Tools Group John Canfield David Houston Additional Sound Engineering David Houston Additional Engineering Support Bob Smith Accolade SGI Lab Patricia Pearson Steve Martinez Dexter Dorris Additional Art Support Kelley Pinson Chin-Han Hsu Jeff Rianda Manual Creation Bill Robinson Map Creation Scot Amos Alisa Schaefbauer Rich Waters Matt Powers Jeff Gregg Lead Tester Harvey Bush Testers Matthew Guzenda Andy Elbert Don Sierra Jared Jackson David Fung Sean Fish Tim Gonsalves Matt Abrams Kraig Horigan Jeff Gregg Test Support Richie Gangwish Jason Lane Forrest Marsh Compatibility Testing Veritest, Inc. The Voices of Eradicator Eleena Roberta Kennedy G'or Roy Blumenfeld Kamchak Jullian Lopez-Marillas Dan Joe A. White Reporter Ken Winston SPECIAL THANKS For assistance: Jim Barnett David Grenewetzki Stan Roach Neil Johnston For sticking by us: Tawn Kristine Valerie Monique August A. Silas and Bree For keeping us sane: Super Bomberman 2 To MediaMax: Paul Norman Scott Jenkins VIII. CONTACTING US a. Web site and email addresses World Wide Web: http://www.accolade.com/ Internet Email: techelp@accolade.com America Online: Email address: Accolade Keyword: Accolade Compuserve: Email address: 76004,2132 Game Publishers A Forum (GO GAMAPUB) Mail: Accolade Customer Support 5300 Stevens Creek Boulevard, Suite 500 San Jose, California 95129 Telephone: (408) 296-8400 (Mon-Fri, 8am to 5pm Pacific) Fax: (408) 246-0231