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READ_ME.TXT
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1995-10-11
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----------------------------------------------------------------------
HAWKEYE FOR WINDOWS
for the 9FX Vision, Motion and Trio Graphic Boards
----------------------------------------------------------------------
This file contains the latest information about this version of
HawkEye for Windows and other pertinent information that
may not be contained in the documentation or on-line Help.
A complete list and description of all the 9FX files are in
the FILELIST.TXT file on your 9FX Windows Installation Disk.
----------------------------------------------------------------------
CONTENTS
----------------------------------------------------------------------
CONTACTING NUMBER NINE VISUAL TECHNOLOGY
INTERNET
COMPUSERVE
BEFORE CALLING CUSTOMER SUPPORT
SOFTWARE UPGRADES
USING THE NUMBER NINE BULLETIN BOARD SERVICE (BBS)
FONT SETTINGS
PERFORMANCE ENHANCEMENTS
TROUBLESHOOTING
OTHER PROBLEMS
NETWORK INSTALLATIONS
------------------------------------------------------------------
CONTACTING NUMBER NINE VISUAL TECHNOLOGY
------------------------------------------------------------------
Technical Support (USA)
8:00 AM to 6:00 PM, EST/EDT, Monday - Friday
Phone: (617) 674-8595
Please be prepared with as much information about your 9FX
as possible.
Fax: (617) 674-8661
Please send fax inquiries to the attention of Technical Support.
* * *
European Technical Support and Sales (Germany)
Phone: +49 89 614 491 0
Fax: +49 89 614 491 99
* * *
------------------------------------------------------------------
INTERNET
------------------------------------------------------------------
Number Nine now has a FTP site. All current Number Nine
Drivers are available to anyone with access to the Internet.
Our FTP Address is: ftp.nine.com.
Number Nine also has a World Wide Web server at: http://www.nine.com.
Information about Number Nine products as well as our FTP site can now
be accessed at our World Wide Web site.
------------------------------------------------------------------
COMPUSERVE
------------------------------------------------------------------
Number Nine also has a dedicated forum on CompuServe. This can be
reached by typing GO NINE at the appropriate prompt. We are located
in the Graphics C Vendor forum, under the name 'Number Nine'.
Technical Support questions can be posted in this area and are
addressed every day.
* * *
Sales / Marketing (USA)
8:30 AM to 6:00 PM, EST/EDT, Monday - Friday
Phone: (617) 674-0009
Fax: (617) 674-2919
Please send fax inquiries to the attention of Sales
* * *
Mail (USA)
NUMBER NINE VISUAL TECHNOLOGY
18 HARTWELL AVENUE
LEXINGTON, MA 02173
USA
* * *
MAIL (EUROPEAN OFFICE)
NUMBER NINE VISUAL TECHNOLOGY GMBH
INSELKAMMERSTR. 10
82008 UNTERHACHING B. MUNCHEN
GERMANY
------------------------------------------------------------------
BEFORE CALLING CUSTOMER SUPPORT
------------------------------------------------------------------
Please run the MS Windows Setup from DOS and select VGA as
the display type. If the problem persists with Windows in VGA
mode, the problem is most likely with Windows, and not with
the 9FX Windows driver.
When in VGA mode, select Status from the HawkEye Control
Panel. The information provided by this feature will be
of great assistance to customer support.
If a problem is application specific, please have vendor
information and application version information readily
available. Number Nine Visual Technology has qualified
this driver with over 200 applications, but a multitude
of new applications enter the market every day.
------------------------------------------------------------------
SOFTWARE UPGRADES
------------------------------------------------------------------
Free software upgrades are provided to all Number Nine customers
on our Bulletin Board System (BBS). For more information about our
BBS, refer to the next section entitled USING THE NUMBER NINE BBS.
To see if you have the latest version, compare the version number
of your software (on the label of the provided diskette or in
HawkEye Status under Windows Disk ID) with the version
number of the corresponding software on the BBS.
------------------------------------------------------------------
USING THE NUMBER NINE BBS
------------------------------------------------------------------
(USA)
Dial: (617) 862-7502
Baud Rates: Up to 28,800 baud
Compression: HST, v.32 and v.42 supported
Modem Setup: 8 data bits, 1 stop bit, no parity
Required: PKUNZIP 2.04g to decompress files
(EUROPEAN OFFICE)
Dial: + 49 89 614 491 66
Baud Rates: Up to 14,400 baud
Compression: HST, v.32 and v.42 supported
Modem Setup: 8 data bits, 1 stop bit, no parity
Required: PKUNZIP 2.04g to decompress files
The BBS has a separate file area for each Number Nine product.
The latest driver updates can be found in each product's file
area, and files of general interest (shareware, etc.) can be
found in the General library. An E-mail system is available
for technical questions about Number Nine products or about
the BBS in general. A complete listing of available files can
be downloaded by invoking the "Download List of Files" command
from any file library menu.
On the US BBS, World Group shell is supported, and the program
is available in the General library.
(WGCLIENT.EXE).
Many files are self-extracting, but some files will require the
latest version of PKUNZIP to decompress. PKUNZIP is available
in the General library (filename PKZ204G.EXE), and can also be
found on most on-line services such as Compuserve and America
Online.
------------------------------------------------------------------
FONT SETTINGS
------------------------------------------------------------------
HawkEye Resolution Exchange is used to change the size of your
Windows system fonts. To change the size of your Windows
system fonts run Resolution Exchange and follow these steps:
1. Click on the Options menu. Click on 'Automatic Association'
to display LARGE fonts at resolutions of 1024 x 768 and higher,
and SMALL fonts at resolutions of 800 x 600 and lower.
To display SMALL fonts at ALL resolutions, click on '96 DPI'
in the Specific Font Size section.
To display LARGE fonts at ALL resolutions, click on '120 DPI'
in the Specific Font Size section.
2. Click 'OK' to exit and save your changes; click 'Cancel' to
exit without saving your changes.
------------------------------------------------------------------
PERFORMANCE ENHANCEMENTS
------------------------------------------------------------------
In HawkEye Status, several options have been added to increase
the performance and reliability of your Windows applications:
1. Source Cache improves application performance by creating
buffers of icons and bit maps. Default is ON.
2. Font Cache helps speed activities such as scrolling text
by creating buffers of active fonts. Default is ON.
3. Polygon Support increases drawing speed by taking the burden
of drawing polygons away from Windows and transferring it to
the 9FX drawing engine. Default is ON.
4. Ellipse Support increases drawing speed by taking the burden
of drawing ellipses and circles away from Windows and
transferring it to the drawing engine. Default is ON.
5. Bus Throttle allows hardware interrupts to interrupt some
drawing operations. If you are dropping characters with a
Windows communication program, turn this switch ON.
Default is OFF.
6. Validate Parameters improves application reliability by
forcing the 9FX driver to check parameters before
issuing a drawing command. An overwhelming majority of
applications send valid parameters, so the default for
this option is OFF.
You may occasionally encounter difficulties using these caching
and performance enhancement methods. Although they were designed
for standard Windows programming methods to ensure compatibility
with most Windows applications, programmers do not always use
standard Windows programming practices. They are constantly
seeking ways to improve application performance, and if a
nonstandard method is discovered, it will probably be used.
Consequently, our caching methods may not work correctly with
every Windows application.
So, for example, if you experience a problem with your fonts in a
particular application, use HawkEye Status to disable Font Cache.
Using HawkEye Status to Enable and Disable Options:
1. Double-click on the HawkEye Control Panel icon, then double-
click on the Status icon.
2. Click on the 'File' menu, then click on 'Options'.
3. To DISABLE a caching method:
Click on the option button next to the option you want
to disable. The black dot disappears when the method is
disabled.
To ENABLE a caching method:
Click on the option button next to the option you want
to enable. A black dot appears when the method is enabled.
4. Click 'OK' to exit and save your changes; click 'Cancel' to
exit without saving your changes.
------------------------------------------------------------------
TROUBLESHOOTING
------------------------------------------------------------------
CONTENTS:
1. Your monitor is not listed in the Monitor Selection Utility.
2. QuickTime for Windows conflicts.
3. Video for Windows conflicts.
4. Problems with Symantec's pcANYWHERE 1.0 or 2.0 for Windows.
5. ReelMagic Board does not work properly.
6. Error messages during SETUP.
7. Program Manager appears briefly then exits to DOS.
8. Monitor resolution is not the one you selected.
9. Error message in Resolution Exchange.
10. Black screen, system hang, screen corruption or garbled text.
11. Menu bars in center of Quark Express screen are corrupted, missing
or misplaced.
12. Nothing happens after double-clicking Hawkeye Control Panel icons.
13. Scrolling out of control.
14. Character dropouts with ProComm Plus for Windows.
15. Lack of Video when using the VGA Loop Through connector.
16. Error messages upon entering Windows or inability to enter Windows.
17. Video corruption or sporadic booting with an Alaris SLC2 motherboard
* * *
1. Problem:
Your monitor is not listed in the Monitor Selection utility.
Solution:
Please choose Unlisted monitor. This will not affect the performance of
your display or your video card.
* * *
2. Problem:
After installing an application that also installs QuickTime For
Windows (ex. HyperGlot Learn To Speak Spanish, BroderBund Myst, etc.),
attempting to run parts of the application (movies, etc.) the user
may experience "DYNALINK" or "General Protection Fault" errors.
Solution:
Some applications automatically install QuickTime For Windows
without first checking to see if it is already present on your
system. The two installations will then conflict.
To resolve this conflict, delete one of the versions of Quicktime
and its component files. Please contact your application program's
Tech Support department. They will be able to tell you what these
files are named and where to find them so that you can delete the
proper files. After deleting the files recommended by your applications
Tech Support department, you can then re-install the newer version
of Quicktime with the application already present on your system.
* * *
3. Problem:
After installing an application that also installs Video For Windows
(ex. Compton's Interactive Encyclopedia, etc.), attempting
to run parts of the application (movies, etc.) the user may experience
"DYNALINK" or "General Protection Fault" errors.
Solution:
Some applications automatically install Video For Windows without first
checking to see if it is already present on your system. The two
installations will then conflict.
To resolve this conflict, delete one of the versions of Video for
Windows and its component files. Please contact your application
program's Tech Support department. They will be able to tell you
what these files are named and where to find them so that you can
delete the proper files. After deleting the files recommemded by
your applications Tech Support department, you can then re-install
the newer version of Video for Windows with the application already
present on your system.
* * *
4. Problems with Symantec's pcANYWHERE
A. Problem:
When using Symantec's pcANYWHERE 1.0 for Windows, host computer
gets a "General Protection Fault" or black screen.
Solution:
pcANYWHERE 1.0 supports only EGA and VGA when remotely controlling
a host running Windows. If you intend to remotely control Windows
on a PC with a 9FX Motion or 9FX Vision card on the host computer,
you must choose the standard Microsoft VGA driver on the host
computer. In Windows Setup under DOS, set display type to VGA.
B. Problem:
Video corruption, hangs or sporadic boots on the host
machine using Symantec PCAnywhere 2.0 for Windows.
Solution:
Symantec has solved these problems in a patch which
is located on their Bulletin Board Service. The file
to be downloaded is called 20UP_A.EXE. The same file
can also be found on the Symantec FTP site called
FTP.SYMANTEC.COM. Please consult the release notes for
PCAnywhere 2.0 for Windows or call Symantec's Technical
Support for more information on how to install and
use this patch.
C. Problem:
Wrong colors and icon descriptions and filenames are
cut off on the remote machine.
Solution:
You need to set Use Local Fonts to OFF in the Remote
Operation area on the remote machine. Consult your
user manual for PCAnywhere for more information.
* * *
5. Problem:
Unable to use the 9FX Motion771 VGA loop through connector with
a Reel Magic board and a Number Nine driver loaded.
This is an inability of the S3 Vision 968 graphics processor chip
(located on the 9FX Motion771 board and some other vendors' graphics
boards) to support loop through functionality. To use loop through,
we recommend that you choose the standard Microsoft VGA driver.
In Windows Setup under DOS, set display type to VGA.
* * *
6. Problem:
During installation with SETUP, the following error is
displayed (possibly several times):
Compression Error: Unable to locate Destination file.
Solution:
A. This error is displayed when the amount of disk space is
insufficient to install the Number Nine software. SETUP
currently requires about 2.5MB of disk space on the disk
containing Windows.
Note: If you are upgrading a previous version of HawkEye, in
Windows Setup under DOS, set display type to VGA. Then,
you can increase the amount of available disk space by
deleting all the files in the NUMBER9 directory
(a subdirectory in your WINDOWS directory).
B. If you have determined that you have sufficent disk space,
you may have a bad or corrupted installation disk. Please
contact Number Nine Customer support for a replacement disk.
* * *
7. Problem:
The Program Manager appears briefly when you start Windows,
then Windows exits to DOS.
Solution:
A. Exit Windows, run setup from your Windows directory in DOS
and install the VGA driver, then restart Windows..
B. Add the following line to the [386Enh] section of the system.ini
file in your windows directory.
EMMExclude=C000-C7FF
C. There may be a problem with the HawkEye Control Panel. The
Control Panel is loaded when Windows is started, so a problem
could occur after the Windows driver has been loaded and the
Program Manager (or another Windows shell) is presented.
To prevent HawkEye from loading when Windows is started, delete
the reference to HawkEye from the "load=" line in the [windows]
section of the WIN.INI file in the WINDOWS directory. This
will determine whether the problem is with the HawkEye Control
Panel, or other software. The line will look something like
this:
load=c:\WINDOWS\NUMBER9\HAWKEYE.EXE nwpopup.exe
Delete WINDOWS\NUMBER9\HAWKEYE.EXE from the line, then exit
Windows. If the problem persists when you restart Windows, see
Solution B, following.
D. The HawkEye configuration file (HAWKEYE.INI) may be corrupted.
In this case, rename HAWKEYE.INI in the WINDOWS directory to
HAWKSAVE.INI (for future reference), then copy HAWKEYE.INI
from the 9FX Windows Installation Disk to the WINDOWS
directory. This reinstates the original HawkEye configuration.
* * *
8. Problem:
Your monitor resolution is not the resolution you selected.
Solution:
Resolution Exchange (in HawkEye for Windows program group)
must be used to change the resolution. If you used
MS Windows Setup to select a display driver with a different
resolution/color depth configuration, that configuration
may not be compatible with the Number Nine driver.
Use Resolution Exchange to change the resolution:
A. Press the hot key you assigned to Resolution Exchange or
double-click on the Resolution Exchange icon in the HawkEye
for Windows program group in the Windows Program Manager.
B. Click on a Colors option button.
C. Select a resolution.
Be sure you select a resolution your monitor supports.
D. Click 'OK'.
E. Restart Windows.
* * *
9. Problem:
Resolution Exchange displays the following message:
"There was an error opening the configuration file."
Solution:
The 9FX configuration file could be corrupted. To restore the
9FX configuration file to its original settings, run 9RESET.EXE:
A. Exit Windows.
B. Change directory to the WINDOWS directory.
C. At the DOS prompt, type: 9RESET and press [Enter].
Note: 9RESET is one word with no space between the "9"
and the "R".
This sets your 9FX to 640x480 by 256 color resolution at 60Hz.
If your monitor supports higher resolutions, restart Windows and use
Resolution Exchange to select a higher resolution or use Monitor
Adjustment to increase your vertical refresh rate.
* * *
10. Problem:
A. The Windows logo appears, then the screen becomes black and
your system hangs and exits to DOS.
B. Text is garbled, icons are corrupted and/or 'holes' appear on
your screen.
C. Windows pull-down menus corrupt the screen.
Solution:
Another device in your system, such as a modem or tablet, could be
using the same IO address as the 9FX, COM 4 I/O port at 2E8H.
Move the other device to a different COM port location.
* * *
11. Problem:
In Quark Express, floating menus or toolbars appear in the center of
your screen.
Solution:
Use Place Windows to center message windows in your virtual
desktop.
A. Double-click on the HawkEye Control Panel icon, then
double-click on the Place Windows icon.
B. Click on the 'Virtual' button in the 'Centered In' section.
C. Click 'OK'.
* * *
12. Problem:
When you double-click on icons in the HawkEye Control Panel
they blink but nothing happens.
Solution:
Close one or more other open applications to free up memory.
* * *
13. Problem:
When using MS Word or Excel with a serial mouse, scrolling will not stop when the
mouse button is released.
Solution:
To lessen the probability of this occurring, turn Bus Throttle ON under
Status in the Hawkeye Control Panel.
Note: This will NOT decrease the speed of your computer.
To do this:
Double-click on Status icon in Hawkeye Control Panel.
Click on File then on Options.
Click on Bus Throttle then OK.
Click OK again. You will get a message about restarting Windows.
Hit OK and then Restart Windows.
* * *
14. Problem:
When using ProComm Plus for Windows, the user may experience character
dropouts along the left edge of the terminal window.
Solution:Use HawkEye Status to Enable Bus Throttle:
1. Double-click on the HawkEye Control Panel icon, then double-
click on the Status icon.
2. Click on the 'File' menu, then click on 'Options'.
3. Click on the button next Bus Throttle. A black dot appears when
the option is enabled.
4. Click 'OK' to exit and save your changes.
5. Restart Windows to implement the new changes.
OR
If you are using ProComm's ver 1.0 or 2.0 and Enabling Bus Throttle
doesn't eleviate the problem:
ProComm v.1.0
Choose the Window menu
Select Setup
Select System settings
Box will come up
On top left Corner of this box...
Terminal Scroll method will be a selection
Choose Repaint
ProComm v.2.0
Under Options
General Options
Terminal Display
Terminal Scroll method
Options are Normal and Repaint
Choose Repaint
Note: If you have a US Robotics 28.8 modem, contact your manufacturer
for new firmware.
* * *
15. Problem:
The output from a video playback card (that uses the 9FX Vision330
or #9GXE64 TRIO VGA loop through connector) is missing or corrupted.
Solution:
The #9GXE64 TRIO and the 9FX Vision330 both support the loop through
connector at 640 X 480 by 256 color resolution. However, at power
up the feature connector is not enabled. A DOS utility called
FCON.EXE is provided on the setup, diskette that will enable loop
through. If you need this program, copy it from the diskette into
the Windows directory on your hard drive. This file is not copied
as part of running SETUP.
A. If you have a Vision or Trio board with either 1 or 2 MB of DRAM:
To ENABLE loop through:
- After copying FCON.EXE to your hard disk,
- In DOS, move to your Windows directory.
- At the DOS prompt
type: 9reset <Enter>
type: fcon e p <Enter>
- Start Windows
If you have a Vision or Trio board with only 1 MB of DRAM:
To DISABLE loop through:
- In DOS, move to your Windows directory.
- At the DOS prompt, type: fcon d <Enter>
- Start Windows
If you have a Vision or Trio board with 2 MB of DRAM:
To DISABLE loop through:
- In DOS, move to your Windows directory.
- At the DOS prompt, type: fcon d <Enter>
- Reboot the machine
- Change to your Windows directory and type: 9reset
- Start Windows
B. Watchit Pro TV Board Users:
- You may need to experiment with moving data rate jumper
HDR2 (on the Watchit Pro TV board).
- You may also need to change Watchit's Overlay Color Key to a
color that allows the video to display properly.
Consult your Watchit Pro documentation or contact New Media
Graphics technical support for further information.
C. ReelMagic Users:
In Windows Setup under DOS, set display type to VGA to use the
Reel Magic board. (Please refer to # 5 above for further
information.) If this does not work, please consult your
ReelMagic documentation or contact Sigma Designs technical
support for further information.
* * *
16. Problem:
The #9 Graphics board is properly installed in your system, but
you receive one of the following error messages:
A. Failed to find the 9FX______ board!
Hit any key to continue.
OR
B. SETUP is operational only when a #9 graphics board
is present. Please be sure your #9 graphics board is
properly installed before you try to use SETUP or
any other HawkEye feature.
Solution:
You probably have a memory manager in your system that has
remapped the video BIOS. Memory managers often do this because it
increases the amount of DOS memory space. However, when the 9FX
signature in the video BIOS is remapped, 9FX software is unable
to identify the #9 Graphics board.
ROM remapping should be excluded from the C000-C7FF address range.
To exclude the address range, add the following option to the
memory manager driver command line in the CONFIG.SYS file in your
root directory:
X=C000-C7FF
For QEMM386.EXE the line should look something like this:
DEVICE=QEMM386.SYS X=C000-C7FF
For EMM386.EXE the line should look something like this:
DEVICE=C:\DOS\EMM386.EXE X=C000-C7FF
Also, for EMM386 memory manager, add the following line in the
[386Enh] section of your SYSTEM.INI file:
EMMExclude=C000-C7FF
For DOS Memmaker:
Using DOS Memmaker to aggressively reorganize memory may use the
memory range C000-C7FF. In this case you must remove the words
"High Scan" from the HIMEM line in your CONFIG.SYS.
Consult your memory manager's documentation for more information
about excluding the C000-C7FF address range.
* * *
17. Problem:
Video corruption or sporadic booting with an Alaris SLC2 motherboard.
There are several brands of graphics cards, including Number Nine cards,
which show similar problems in an SLC2 system.
The SLC2 processor is a 32 bit internal and 16 bit external data bus.
Most of the Number Nine internal registers are memory mapped as being
32 bit wide. They cannot be split-accessed as two 16-bit registers.
Therefore, Number Nine does not recommend the use of the 9FX Motion, Trio
or 9FX Vision graphics cards with an SLC2 motherboard and/or microprocessor.
* * *
------------------------------------------------------------------
OTHER PROBLEMS
------------------------------------------------------------------
Software sometimes does not perform consistently across all
resolutions and color depths. If you experience a persistent
problem for which you cannot determine a cause or solution, try
switching to a different resolution with Resolution Exchange.
If a problem is consistent across resolutions, please
consult application documentation. Most applications are
distributed with a READ_ME file similar to this file.
READ_ME files usually contain a wealth of information
regarding potential video conflicts.
If you have a problem that is not described in this file or is
unresolved when you try the suggested solutions, please contact
Number Nine Technical Support. Technical support information
is provided in the section CONTACTING NUMBER NINE VISUAL TECHNOLOGY.
-------------------------------------------------------------------
NETWORK INSTALLATIONS
-------------------------------------------------------------------
Please refer to the file NETWORK.TXT on the Hawkeye installation
diskette.
10/12/95 v.2.13
---------------------------------------------------------------------
(C) COPYRIGHT 1995, NUMBER NINE VISUAL TECHNOLOGY CORPORATION
---------------------------------------------------------------------
