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------------------------------------------------------------------
Number Nine HawkEye (TM) for Windows 3.1 and 3.11
for the Number Nine Imagine (TM) 128 Series
Version 3.04
------------------------------------------------------------------
This file contains the latest information about Hawkeye for Windows 3.1x
for the Imagine 128 Series. The entire contents of this file should be
read because information in this file may not appear in printed
documentation or on-line Help. This software works with the Imagine
128 and Imagine 128 Series 2 boards.
In addition, the following informational text files are provided
to supplement this READ_ME.TXT:
ZOOM.TXT
An overview of Zoom performance by color depth and resolution.
FILELIST.TXT
A complete list and description of all the Imagine128 files included
with your Imagine128 Windows driver.
NETWORK.TXT
Network and manual installation details.
NOTE: These files will be automatically copied to the NUMBER9
subdirectory (under your Windows directory) when you install
the Imagine driver by running SETUP.EXE.
------------------------------------------------------------------
CONTENTS
------------------------------------------------------------------
INSTALLING IMAGINE DRIVERS FOR WINDOWS 3.1 AND 3.11
RESOLVING ISSUES WITH YOUR NUMBER NINE BOARD
SOFTWARE UPGRADES
USING THE NUMBER NINE BULLETIN BOARD SERVICE (BBS)
WORLD GROUP MANAGER (WGM)
INTERNET
COMPUSERVE
DCI SUPPORT FOR VIDEO FOR WINDOWS
BEFORE CALLING TECHNICAL SUPPORT
TROUBLESHOOTING
OTHER PROBLEMS (APPLICATION-SPECIFIC)
OTHER PROBLEMS (GENERAL)
------------------------------------------------------------------
INSTALLING IMAGINE DRIVERS FOR WINDOWS 3.1 AND 3.11
------------------------------------------------------------------
Before installing your Imagine128 driver please backup your Windows
SYSTEM.INI and WIN.INI files as follows:
i.e. enter the following commands at the DOS prompt:
CD \WINDOWS (if WINDOWS is the name of your Windows directory)
COPY SYSTEM.INI SYSTEM.VGA
COPY WIN.INI WIN.VGA
SETUP.EXE will perform an automatic driver installation for you.
1) From the Imagine 2 CD-ROM:
- Insert the Imagine 2 CD-ROM into your CD-ROM drive.
- In Windows Program Manager:
select the File menu
select Run
Run SETUP from the \WIN31 subdirectory on the CD-ROM.
(i.e. if your CD-ROM is drive D:, then you should:
type D:\WIN31\SETUP, press Enter
2) From diskette:
- Insert the Imagine128 Windows Diskette into your floppy drive.
- In Windows Program Manager:
select the File menu
select Run
type A:\SETUP, press Enter
3) After a Number Nine BBS download:
- Decompress files with PKUNZIP (see Imagine128
read_me.text BBS section...above) onto a 1.44Mb floppy disk.
- Insert the disk into your floppy drive.
- In Windows Program Manager:
select the File menu
select Run
type A:\SETUP, press Enter
(Do NOT store these files in a DIRECTORY called
C:\NUMBER9 as it will create a conflict with the
configuration FILE of the same name!!!)
4) If you prefer to install drivers manually, see the MANUAL
INSTALLATION section at the end of this document.
NOTE: Files ending with extension ".EXX" must be renamed with the
extension ".EXE" before being used. Likewise, files ending
with a "#" must be decompressed using the UNSQUISH utility.
These files will automatically be translated during a
Windows #9 SETUP installation.
------------------------------------------------------------------
RESOLVING ISSUES WITH YOUR NUMBER NINE BOARD
------------------------------------------------------------------
The Number Nine Web Site at http://www.nine.com/ contains extensive
technical information about your new Number Nine board, including FAQs
(frequently asked questions). The Technical Support pages on the Web
site can be found at http://www.nine.com// These include our newest
drivers for download from our FTP server, FAQs (Frequently asked
questions with solutions), and Windows 95 information. The FAQs, as
well as the Troubleshooting section in this README, will answer most
of your technical support questions.
If a problem is application specific, please have vendor information
and application version information readily available.
------------------------------------------------------------------
SOFTWARE UPGRADES
------------------------------------------------------------------
Even though you may have just received your Number Nine software,
newer versions may be available. Free upgrades are provided to
all Number Nine customers on the Number Nine Bulletin Board
System (BBS), World Wide Web home page and FTP site.
To see if you have the latest version, compare the version number
of your software (on the label of your driver floppy diskette or in
#9 Status under #9 Imagine128 Windows Disk ID if you installed from CD-ROM
or the floppy diskette is not available) with the version number of the
corresponding software on the BBS, World Wide Web home page or FTP site.
------------------------------------------------------------------
USING THE NUMBER NINE BULLETIN BOARD SERVICE (BBS)
------------------------------------------------------------------
(USA)
Dial: (617) 862-7502
Baud Rates: Up to 14,400 baud
Compression: HST, v.32 and v.42 supported
Modem Setup: 8 data bits, 1 stop bit, no parity
Required: PKUNZIP 2.04g to decompress files
(EUROPEAN OFFICE)
Dial: + 49 89 614 491 66
Baud Rates: Up to 14,400 baud
Compression: HST, v.32 and v.42 supported
Modem Setup: 8 data bits, 1 stop bit, no parity
Required: PKUNZIP 2.04g to decompress files
The BBS has a separate file area for each Number Nine product.
The latest driver updates can be found in each product's file
area, and files of general interest (shareware, etc.) can be
found in the General library. An E-mail system is available
for technical questions about Number Nine products or about
the BBS in general. A complete listing of available files can
be downloaded by invoking the "Download List of Files" command
from any file library menu.
On the US BBS, RIP graphics are supported, and a RIP compatible
terminal program is available in the General library
(RIPTM154.ZIP).
Many files are self-extracting, but some files will require the
latest version of PKUNZIP to decompress. PKUNZIP is available
in the General library (filename PKZ204G.EXE), and can also be
found on most on-line services such as CompuServe and America
Online.
------------------------------------------------------------------
WORLD GROUP MANAGER (WGM)
------------------------------------------------------------------
Number Nine's BBS now supports the Worldgroup Windows-based BBS client.
Worldgroup Manager is a program which connects you to any on-line
service running Worldgroup server software. You can download the
client software from the General Library on our BBS.
------------------------------------------------------------------
INTERNET
------------------------------------------------------------------
Number Nine now has an FTP site. All current Number Nine
Drivers are available to anyone with access to the Internet.
Our FTP Address is: ftp.nine.com.
Number Nine also has a World Wide Web server at: http://www.nine.com.
Information about Number Nine products as well as our FTP site can
now be accessed at our World Wide Web site.
------------------------------------------------------------------
COMPUSERVE
------------------------------------------------------------------
Number Nine also has a dedicated forum on CompuServe. This can be
reached by typing GO NINE at the appropriate prompt. We are located
in the Graphics C Vendor forum, under the name 'Number Nine'.
Technical Support questions can be posted in this area and are
addressed every day.
------------------------------------------------------------------
DCI SUPPORT FOR VIDEO FOR WINDOWS
------------------------------------------------------------------
The Imagine Windows driver supports the Display Control Interface
(DCI). DCI allows application software to send data to hardware
directly, (bypassing Windows) thus improving performance. Video
for Windows v1.1d is an example of an application that provides
support for DCI. When DCI is enabled, Video frames (both
stretched and unstretched) are accelerated for improved
performance.
Version 1.1d is the first version of Video for Windows which
uses DCI. Previous versions will not work properly with the
Imagine128 windows driver. Video for Windows 1.1d is
available on the Number Nine BBS.
The Imagine128 SETUP program will automatically enable DCI
support. For a manual installation,
1) You must now manually copy the files UDH.DLL and DCIMAN.DLL
from the Imagine128 installation directory to your WINDOWS\SYSTEM
directory.
When installing from the Imagine 2 CD-ROM, the files should be
copied from the \WIN31 subdirectory.
When installing from a floppy disk, the files should be copied
from the root directory. (A:\)
2) Edit the WINDOWS\SYSTEM.INI file and make the following changes:
In the [DRIVERS] section, add or modify the following lines:
VIDS.DRAW=udh.dll
DCI=display
In the [Imagine-128] section, add or modify the following lines:
DCI=1
3) SAVE those changes and launch Windows. The DCI driver should
now be enabled.
------------------------------------------------------------------
BEFORE CALLING TECHNICAL SUPPORT
------------------------------------------------------------------
If you are experiencing a problem, please run the MS Windows Setup
from DOS and select VGA as the display type. If the problem still
occurs in VGA mode, then the problem is most likely being caused by
Windows or other hardware/software and not with the #9 Imagine128
Windows driver.
When in VGA mode, select #9 Status from the HawkEye Control Panel.
The information provided by this feature will be of great assistance
to Technical Support.
If a problem is application specific, please have vendor information
and application version information readily available. Number Nine
Visual Technology has qualified this driver with over 200 applications,
but a multitude of new applications and upgrades enter the market
every day.
If you encounter problems during driver initialization, (e.g. the
driver hangs or the DOS prompt appears) please add the following lines
to SYSTEM.INI:
[Imagine-128]
Verbose Init=1
This places the driver in "Verbose" mode. In Verbose mode,
initialization strings are sent to the VGA screen. A copy of the
expected "Verbose" strings is contained in VERBOSE.TXT.
Verbose Mode will significantly slow down Windows initialization.
After Verbose Mode is used to isolate an initialization problem,
Verbose Mode should be disabled.
------------------------------------------------------------------
TROUBLESHOOTING
------------------------------------------------------------------
Problem:
The Imagine128 SETUP fails to complete while Microsoft Anti Virus
utilities are running.
Solution:
Temporarily disable any Microsoft Anti Virus utilities until the
Imagine128 SETUP is complete. Refer to your DOS user's guide for
details.
* * *
Problem:
One or more of the following HawkEye DOS applications will not run:
DACSNOOP.EXX
IRESET.EXX
UNSQUISH.EXX
Solution:
These files must be renamed with an ".EXE" extension before they
can be used:
DACSNOOP.EXE
IRESET.EXE
UNSQUISH.EXE
* * *
Problem:
While trying to run ireset (C:\windows>ireset) or during driver
installation the following error message is displayed:
Unable to find #9 configuration file
Solution:
You may have created a temporary DIRECTORY called Number9 in your
ROOT directory (C:\Number9). Our configuration FILE is called Number9
and is located in the ROOT directory (C:\Number9). Rename the Number9
directory in the root directory to another name.
* * *
Problem:
The Imagine128 board is properly installed in your system,
but you receive the following error messages when trying to
go into Windows using the Imagine128 Windows driver:
Failed to find the PCI BIOS!!
A non standard driver may be conflicting with PCI BIOS interrupt.
Hit any key to continue.
Solution:
If your memory manager has remapped the F000-F7FF segment of memory
(in an attempt to increase DOS memory space), Windows will be unable
to execute PCI BIOS interrupts. Therefore, you may need to exclude
the F000-F7FF segment from use by your memory manager and/or obtain
an updated version of your memory manager.
386MAX Users:
The version of the 386Max memory manager that addresses
this PCI issue is version 7.01 or greater. However, it
requires a minor modification to function with the
Imagine128 board. The modification is to remove the
"USE=F000-F800" statement that MAXIMIZE may have put into
the profile file 386MAX.PRO (located in the directory where
386MAX was installed, default is C:\386MAX).
EMM386 Users:
The version of the EMM386 memory manager that addresses
this PCI issue is version 4.49 or greater. To view your
EMM386.EXE version:
In DOS (or Windows DOS prompt)
a) Move to the directory where EMM386.EXE is located
(usually the Windows or DOS directory)
b) Type: EMM386 <Enter>
In addition, EMM386.EXE has an option called "HIGHSCAN" for
its command line. This option is often inserted into the
CONFIG.SYS file after running MEMMAKER.EXE. This option has
the same effect as the "USE=F000-F800" statement in 386Max.
Therefore, the "HIGHSCAN" statement must be removed for the
Imagine128 card to function properly.
QEMM386 Users:
Quarterdeck is aware of the PCI BIOS problem and will address
it. In the meantime they suggest that users modify the
C:\CONFIG.SYS file to exclude the F000-F7FF segment as follows:
"DEVICE=QEMM386.SYS X=F000-F7FF"
//// //// //// //// //// //// //// //// ////
Memory
Manager: 386MAX EMM386 QEMM386
Company: Qualitas Microsoft Quarterdeck
Versions: 7.01 or 4.49 or pending
greater greater
Notes: remove the remove add X=F000-F7FF
USE=F000-F800 HIGHSCAN to the end of the
statement from DEVICE=QEMM386.SYS
from 386MAX.PRO CONFIG.SYS line in CONFIG.SYS
\\\\ \\\\\ \\\\\ \\\\ \\\\ \\\\ \\\\ \\\\ \\\\
* * *
Problem:
The Imagine128 board is properly installed in your system,
but you receive the following error messages when trying to
use the Imagine128 Windows driver:
Failed to find the #9 Imagine128 board!!
Make sure that ISA VGA is not conflicting with Imagine128 VGA.
Hit any key to continue.
Solution:
It is possible that the Imagine128 on-board VGA is conflicting
with the VGA on the ISA bus. In this case, the ISA VGA will be
detected, but the entire Imagine128 board will be disabled.
The VGA jumper JM8 on the I-128 board should be set to the DISABLE
position to use ISA bus VGA.
* * *
Problem:
When you run Windows, the screen appears blank. However, when
you press Alt-F4/<Enter> several times, the DOS prompt eventually
re-appears.
Solution:
There is an ISA VGA in the system which is conflicting with
the Imagine128 VGA. In this case, the VGA output will appear
correctly, but the high resolution modes will not appear.
* * *
Problem:
The Imagine128 board is properly installed in your system,
but your monochrome board is no longer working.
Solution:
In order to use a monochrome card with the Imagine128 you
must do the following:
1) Set Imagine128 VGA jumper JM8 to the DISABLE position.
2) Install your monochrome card AND install a VGA card.
* * *
Problem:
The Program Manager appears briefly when you start Windows.
Then Windows exits to DOS.
Solution:
1. There may be a problem with the #9 HawkEye Control Panel. The
Control Panel is loaded when Windows is started, so a problem
could occur after the Windows driver has been loaded and the
Program Manager (or another Windows shell) is presented.
To prevent HawkEye from loading when Windows is started, delete
the reference to HawkEye from the "load=" line in the [windows]
section of the WIN.INI file in the WINDOWS directory. This will
determine whether the problem is with the HawkEye Control Panel,
or other software. The line looks similar to the following:
load=c:\WINDOWS\NUMBER9\HAWKEYE.EXE nwpopup.exe
Delete WINDOWS\NUMBER9\HAWKEYE.EXE from the line, then exit
Windows. If the problem persists when you restart Windows, refer
to Solution 2.
2. The HawkEye initialization file (HAWKEYE.INI) may be corrupted.
In this case, rename HAWKEYE.INI in the WINDOWS directory to
HAWKSAVE.INI (for future reference). Then copy HAWKEYE.INI from
the Imagine128 Windows Installation directory to the WINDOWS
directory. This reinstates the original HawkEye configuration.
* * *
Problem:
Your monitor resolution is not the resolution you selected.
Solution:
Resolution Exchange (in #9 HawkEye for Windows program group)
must be used to change the resolution. This changes the
resolution in the Imagine128 configuration file, which
determines what your monitor resolution will be.
To use Resolution Exchange to change the resolution:
1. Press the hot key you assigned to Resolution Exchange or
double click on the Resolution Exchange icon in the HawkEye
for Windows program group in the Windows Program Manager.
2. Click on a Colors option button.
3. Select a resolution.
Be sure you select a resolution your monitor supports.
4. Click 'OK'.
5. Restart Windows.
* * *
1) Problem:
When trying to launch Lotus Notes, the following error message
is presented:
Application Execution Error:
Insufficient Memory to run this application. Quit one
or more Windows applications and then try again.
However, Program Manager reports that you have over 2 Megabytes
of memory free.
2) Problem:
Windows functions properly when a user is not logged into a
network. However, windows will not boot after the network
has been loaded.
3) Problem:
Attempting to run Microsoft Windows Anti Virus (MWAV) generates
a message stating that there is insufficient conventional memory
available.
Solution:
Windows is running out of DOS/conventional memory. (Lotus
Notes uses an extraordinary amount of DOS memory.) Each PC user
has at most 1 Meg of conventional memory. (The actual
amount varies based on drivers/TSRs loaded, memory manager
used, etc.) Each Windows application requires a certain
amount of conventional memory. In 386 Enhanced mode, a user
will usually run out of DOS memory before running out of total
memory.
The Imagine128 driver can minimize its use of DOS memory.
To enable this option, enter the following line in the
[Imagine-128] section of SYSTEM.INI.
[Imagine-128]
Save Dos Memory=1
In certain configurations, this entry will improve performance.
In other configurations, performance may decrease. In general,
users wishing to run multiple applications should try to conserve
DOS memory. Refer to your DOS manual for conventional memory
optimization techniques. Note: You must restart Windows for
SYSTEM.INI changes to take effect.
* * *
Problem:
The output from a video playback card (that uses the Imagine128
VGA pass through connector) is missing or corrupted.
Solution:
In order to use the Imagine128 VGA pass through connector:
1. Make sure VGA jumper JM8 on the Imagine128 card is set
to the ENABLE position.
2. In Windows Setup under DOS, you must select VGA as the display
type and remain at 640x480x256 color resolution.
Watchit Pro TV Board Users:
- You may need to experiment with moving data rate jumper
HDR2 (on the Watchit Pro TV board). We recommend starting
with position 4 or 5.
- You may also need to change Watchit's Overlay Color Key to a
color that allows the video to display properly.
Consult your Watchit Pro documentation or contact New Media
Graphics technical support for further information.
ReelMagic Users:
Consult your ReelMagic documentation or contact Sigma Designs
technical support for further information.
* * *
Problem:
A video playback card that uses the VGA pass through connector
on the Imagine128 graphics card is not correctly displaying the
VGA palette. The colors in DOS or in VGA WINDOWS on the Video
playback card are wrong.
Solution:
The Imagine128 card will power up with your PC's DAC Snooping
disabled. This will prevent a card connected to both the ISA bus
and the Video Feature connector from displaying the correct color
palette. When the system's DAC Snooping is enabled, both cards can
share writes to the palette and the card connected to the Video
Feature connector will display the correct colors. The DOS utility
DACSNOOP.EXE can be used to enable or disable the system's DAC
Snooping capability.
DACSNOOP.EXE is copied to the NUMBER9 directory during
Windows installation. The executable also appears on your installation
floppy disk or CD-ROM \WIN31 directory, but has been renamed DACSNOOP.EXX.
NOTE: Before using the DACSNOOP executable from the installation disk or
CD-ROM, it must be renamed DACSNOOP.EXE!!
Usage: Dacsnoop ["on"] || ["off"]
Where:
on - Enable Imagine128 DAC Snooping
off - Disable Imagine128 DAC Snooping
On certain machines, DAC snooping can be enabled via CMOS setup
program. (Once DAC snooping is enabled, there is no need to
run DACSNOOP.EXE.) See your mother board documentation for
information on how to use the CMOS setup program.
* * *
Problem:
After changing to a new resolution, an open application's icon
or window is no longer visible on the desktop. Windows Task
Manager (Ctrl-Esc) shows that the application is still open.
Solution:
1) Hold down the Alt key and depress Tab until your application
is visible. Release the Alt key to select the application.
or
In Windows Task Manager, select the application. Mouse-click
on "Switch To" (or depress the ENTER key on your keyboard).
2) Now depress the hot key you assigned to #9 Place Windows. This
will center the application in the monitor or virtual display
(see Place Windows in the HawkEye Control Panel for more info).
* * *
Problem:
Norton Desktop icons appear to be corrupted at high color (32K or
65K colors) and true color (16M colors).
Solution:
Norton Desktop 3.0 (or later):
An icon refresh utility is provided with Norton Desktop.
In Control Center, from the Categories list, select Quick Access,
then mouse click on the Advanced button. In the Quick Access-
Advanced dialogue box, under Reset Icons, mouse click on Reset.
Then click on OK to rebuild icon information.
Norton Desktop (older versions):
Delete file ICOCACHE.DAT from the NDW directory.
* * *
1) Problem:
Minor corruption is visible in a Windows application (such as Central
Point PC Tools For Windows).
2) Problem:
Small, unwanted dots appear near lines drawn with a "freehand" tool in
certain applications (ex. WordPerfect for Windows, Lotus Freelance).
Solution:
In the [Imagine-128] section of SYSTEM.INI, a Validate Parameters
control flag may be altered to improve Windows application reliability.
In SYSTEM.INI, under [Imagine-128], turn Validate Parameters ON by
changing 'Validate Params=0' to 'Validate Params=1'.
[Imagine-128]
DCI=1
Validate Params=1
Turning Validate Parameters ON (=1) forces the I128 driver to check GDI
parameters before issuing a drawing command. Because most applications
send valid parameters, the default for this option is OFF (=0).
Note: You must restart Windows for SYSTEM.INI changes to take effect.
* * *
Problem:
After changing to a virtual resolution, sizable windows may be too
wide and/or too tall.
Solution:
If you have not already done so, in the #9 HawkEye Control Panel use
Hot Mouse to assign a hot key to #9 Place Windows. For most windows,
pressing the Place Windows hot key once or twice will re-size the
active window to full screen or smaller.
* * *
Problem:
A DOS based game either does not function properly or does not
function at all.
Solution:
The Imagine128 card contains 1/2 megabyte of on-board VGA memory.
Some DOS based games require more memory than this on the graphics
board. Others require more than 1/2 megabyte only at certain display
resolutions.
1) One solution is to use a separate VGA board that has enough
on-board memory to support the memory requirements of the DOS
games in question. To use a separate VGA board with the Imagine128,
you must set the VGA jumper JM8 on the Imagine128 card to the
DISABLE position.
2) Some DOS games will allow you to select a display resolution that
uses 1/2 megabyte or less VGA memory.
* * *
Problem:
The following GPF is reported in Compton's Encyclopedia '95:
MMTASK caused a GPF in MSVIDEO.DLL @ 0007:02BE
Solution:
1) You may need the new version of the Cinepak codec that is included
with Video for Windows 1.1e. Download ICCVID.ZIP from CompuServe's
WINMM forum or send e-mail to cinepak@iia.com.
2) As a workaround (to function with Video for Windows 1.1d) disable
DCI support by adding or modifying the following lines in the
[Imagine-128] section of SYSTEM.INI:
DCI=0
Note: You must restart Windows for changes to take
effect.
* * *
Problem:
The Intel Trident PCI chip set (such as the one found on the DELL
XPS P120) may cause system hangs at certain resolutions and color
depths while running some applications (e.g. MS Encarta '95,
MS Cinemania '94, P&B MediaStones 95, etc.).
Solution:
Disable DCI support in the Imagine driver by editing the
WINDOWS\SYSTEM.INI file as follows:
In the [Imagine-128] section, add or modify the following lines:
DCI=0
Note: You must restart Windows for SYSTEM.INI changes to take effect.
* * *
Problem:
After running Adobe Premiere 4.0, other applications (including #9
REXCHANG.EXE) may experience GPF's.
Solution:
There appears to be a compatibility problem between DCI code and Premiere
4.0. Until the problem is resolved by Adobe, Imagine128 DCI support may be
disabled by editing the WINDOWS\SYSTEM.INI file as follows:
In the [Imagine-128] section, add or modify the following lines:
DCI=0
* * *
Problem:
Users of the Imagine128 have reported the following problems when using
the applications listed below.
WordPerfect 6.x for Windows
- At the 1152x864 resolution (any color depth), the Viewer
feature is prone to a GPF in file VWRTXT20.DLL @0004:25DB.
Adobe Premiere 4.0
- At 640x480 resolutions, details in the DELUXE CD tutorials are
difficult to see.
- DCI related GPF's running other applications after Premiere 4.0.
Inset Hijaak v3.0
- At 16M colors, the Graphics Suite and Graphics Browser features
may provoke a GPF in GDI.EXE @0001:4521.
Microsoft Windows 3.1 Help
- Hot Text is black instead of green.
DeltaPoint Deltagraph
- At 256 colors some chart components may not highlight when
selected.
Solution:
After careful investigation, we have determined that these particular
problems are not caused by the Imagine128 software or hardware. Therefore,
they cannot be resolved by Number Nine Visual Technology. However, they
may be resolved in future software updates to the listed applications.
Contact the application manufacturer for further details.
* * *
Problem:
After installing an application that also installs QuickTime For Windows
(ex. HyperGlot Learn To Speak Spanish, BroderBund Myst, etc.), attempting
to run parts of the application (movies, etc.) the user may experience
"DYNALINK" errors.
Solution:
Some applications automatically install QuickTime For Windows without first
checking to see if it is already present on your system. The two
installations will then conflict.
To resolve the conflict:
1) Call your application program's Tech Support.
or
2) [Per HyperGlot's instructions to us]
Delete all files beginning with the letter 'Q' (i.e. newly installed
QuickTime files) from the home directory of the application you installed.
NOTE: This has been tried and it appears to work with either Myst or
Learning To Speak Spanish if a QTW conflict exists.
* * *
Problem:
A Windows application either does not animate correctly or no animation
appears.
Solution:
Several Windows applications (in particular those using Quick
Time for Windows) perform animation by writing directly to VGA
hardware. This can cause problems with the Imagine128 because
the VGA memory is not interleaved with the high resolution memory.
Adding the following lines to QTW.INI, in your Windows directory,
will fix animation problems in these applications (including MYST).
[Video]
optimize=driver
If adding these lines does not fix the problem, then consult the
documentation (the READ_ME file) distributed with the application.
* * *
Problem:
Marquee screen saver text overlaps using certain fonts or font sizes.
Solution:
Select another font for the Marquee screen saver. In the Windows Control
Panel's Desktop, select Screen Saver Setup. Then, select Format Text to
access the font controls.
* * *
Problem:
Opening Aldus PageMaker v5.0 files may cause GPF's if Adobe Type Manager
v2.x is used with the latest Imagine128 driver.
Solution:
1) Upgrade to Adobe Type Manager v3.0 or greater.
OR
2) Temporarily disable Adobe Type Manager v2.x by making the following line
changes to the [boot] section of your WINDOWS\SYSTEM.INI file:
[boot]
system.drv=system.drv
;atm.system.drv=system.drv
;system.drv=atmsys.drv
* * *
Problem:
Your system allows you to run in Deturbo mode, but when you select it your
monitor goes blank.
Solution:
Deturbo mode purposely slows down the Pentium CPU to allow obsolete VGA
games to function properly. In this mode, a 90Mhz Pentium chip is running
at 8Mhz. The Imagine driver will not come up in Deturbo mode.
* * *
Problem:
When the Number Nine Energy Saver is selected as the Screen Saver from within
the Windows Control Panel Desktop Screen Saver setup, the screen saver side
of the HawkEye Energy Saver window comes up blank.
Solution:
Configuring the Number Nine Energy Saver Window from Windows Control Panel
Desktop Screen Saver Setup only allows you to configure the Number Nine
Energy Saver settings. Backing out one level (out of Setup) to Windows
Control Panel Desktop Screen Saver will allow you to select a timeout for the
screen saver portion of Number Nine Energy Saver.
* * *
Problem:
With Corel Draw v4.0 Linear floodfills do not produce desired results.
Solution:
In the Floodfill window, for Linear floodfills change the Angle setting to
a setting other than 90 degrees (ex. 89 degrees)
or
Upgrade to Corel Draw v5.0.
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OTHER PROBLEMS
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Software sometimes does not perform consistently across all
resolutions and color depths. If you experience a persistent
problem for which you cannot determine a cause or solution, try
switching to a different resolution with Resolution Exchange.
If the problem is consistent across resolutions. Please
consult application documentation. Most applications are
distributed with a READ_ME file similar to this file.
READ_ME files usually contain a wealth of information
regarding potential video conflicts.
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CONTACTING NUMBER NINE VISUAL TECHNOLOGY CORPORATION
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Hours of operation:
8:00 AM to 6:00 PM, EST/EDT, Mon.-Fri.
Voice / Faxback: (617) 674-0009
Fax: (617) 674-2919
Technical Support Fax: (617) 674-8661
* * *
European Sales:
Germany
Phone: +49 89 614 491 0
Fax: +49 89 614 491 99
Spain
Phone: +34 1 556 2158
Fax: +34 1 555 9654
United Kingdom
Phone: +44 1 256 381 194
Fax: +44 1 256 381 194
* * *
MAIL (USA)
NUMBER NINE VISUAL TECHNOLOGY
18 HARTWELL AVENUE
LEXINGTON, MA 02173
USA
04/12/96
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(c) COPYRIGHT 1996, NUMBER NINE VISUAL TECHNOLOGY CORPORATION.
Imagine is a trademark and HawkEye is registered trademark
of Number Nine Visual Technology Corp.
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