BUG 10/BUGCD1998_01.ISO/util/cdm/support.txt

Text File | 1997-10-26 | 5.3 KB | 139 lines

     The purpose of this document is to inform Zittware customers how and
where to receive answers to questions they may have concerning Zittware
products. It also shows users how to reach the author by numerous OnLine
service providers, such as America OnLine, Internet, CompuServe, etc.

     There are currently two methods available for support of this and
other Zittware products. These methods are Electronic Mail (E-mail) and
normal Mail. Please feel free to use these method, you will get a reply.
Please feel free to use these methods for comments and suggestions. The
best and most efficient means of support is by E-mail.

The address for normal mail support is:

Zittware Support
7 NE Tandem Way Suite 117
Hillsboro, OR 97124

In order to receive support via mail, you must include a self-addressed,
stamped envelope with your support request.

     There is also a home page available to give you the latest information
on Zittware products. Zittware can be reached at

http://www2.msstate.edu/~jdz1

This page will only be available for a limited time, if you think it's worth
continuing, please leave e-mail to [e-mail].

     E-mail support is the best method to obtain information concerning
any Zittware product. At the moment of distribution, Zittware has
numerous E-mail addresses. Please use the following addresses in the
order shown to obtain a speedy response. Start with the first address, if
a response is not received in 72 to 98 hr's (3 to 4 days), try the next
address on the list. These E-mail addresses below are given in
Internet-style addresses. To convert these addresses to your OnLine
service see the instructions at the end of this document.

The addresses for E-mail support are given in the order of most frequent
use:

[e-mail]
[e-mail]
[e-mail]
[e-mail]

     The instructions below are given to aid the user in obtaining support
from Zittware. If you do not see your OnLine Service, check with your
operator to see if internet e-mail is available.

------------------------------- CompuServe ---------------------------------

To send mail to Internet addresses, enter at the Send prompt >INTERNET:
    followed by the Internet address.  For example:

    Send to (name or user ID):>INTERNET:[e-mail]


-------------------------------- MCI Mail ----------------------------------

To send mail to Internet addresses, address the message by entering, at
the To: prompt, the recipient's name followed by (EMS) in parenthesis.

      To: Zittware (EMS)

    MCI Mail will prompt you with EMS:  At this prompt type INTERNET.

      EMS: INTERNET

    Next you'll get an MBX: prompt.  Type the recipient's Internet
    address here.

      MBX: [e-mail]


-------------------------------- AT&T Mail --------------------------------

To send mail to Internet addresses, address the message by entering, at
the To: prompt

      To:internet!system.domain!username

    Instead of "system.domain" enter the information proceeding the @ in
    the Internet address, and instead of "username" enter the user's name
    the way it appears in the Internet address. The Internet address
    [e-mail] would be entered as

      To:internet!Ra.MsState.edu!jdz1


---------------------------------- GEnie ----------------------------------

To reach the Internet menu on GEnie, type INTERNET<enter> or MOVE 207<enter>
at any prompt.

    Choose option #3 from the menu.  Enter the recipient's Internet address
    at the TO: prompt. Add to the end of the Internet address @inet#.  The
    [e-mail] address would look something like this:

      To: [e-mail]@inet#

    To reach the GEMail menu, type MAIL at any prompt. Choose option #6 off
    the menu and enter the recipient's Internet address at the TO: prompt.
    Don't forget to append it with @inet#.


------------------------------ America Online -----------------------------

To send mail to Zittware, it is better (and much faster) to send E-mail to
the AOL addresses, which are the @aol.com addresses. To send to the
[e-mail] address, simply click on the Compose Mail Icon or selected it
from the Mail menu at the top of your screen. In the To: box of Compose mail,
place the AOL user name. For example:

      To: Zitt

---------------------------- Microsoft Network ---------------------------

To send mail to Zittware from the Microsoft Network, you will need to mail
out to an Internet address. Simply put the [e-mail] address in
the To: line of the mail form.


-------------------------------- WWIVnet ----------------------------------

To send mail to Zittware from WWIVnet, you must send mail though a gateway
provided by WWIV. Since this method goes though the gateway(s), it will take
a long time. (I have seen delays up to a month.) This means the the 72 hour
rule is not applicable. To send to Internet, you would replace the @ symbol
in the Internet address with a pound sign (#) and append a @ symbol and the
gateway number. The gateway number for wwiv.fred.com is 502.

For example, the [e-mail] address would be:

jdz1#Ra.MsState.Edu@502


NOTE: If any of these instruction are in error, please let me know so I can
update the documents.