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1997-09-11
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Intel Internet Video Phone
with ProShare« technology
Trial Applet Release
September 1997
RELEASE NOTES
This file contains important information about the Intel
Internet Video Phone with ProShare« technology.
Contents:
System Recommendations
Configuration Wizard
Known Limitations
Frequently Asked Questions
How To Get Help
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System Recommendations
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Pentium« processor-based system, 133MHz or higher
(90MHz is sufficient for audio-only calls)
Windows* 95 operating system
Microsoft's implementation of WinSock 1.1
Sound card with speakers or headset
Microphone for voice input
Video capture hardware -
Connectix QuickCam* (B/W),
Connectix Color QuickCam*,
Color QuickCam2*,
Intel Smart Video Recorder III,
USB PC Imaging Camera
16 MB RAM, or higher
Modem, 28.8 Kbps or faster
Internet access:
- via modem + Internet Service Provider (except Prodigy*, internetMCI*)
Browser:
- Netscape Navigator* (2.0 or later, 32-bit version only) OR
- Microsoft Internet Explorer* (2.0 or later)
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Configuration Wizard
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The Intel Internet Video Phone includes a configuration wizard.
This wizard will configure your audio and video hardware to work
correctly with the Intel Internet Video Phone.
The configuration wizard runs automatically after installation.
If you change any of your video or audio hardware, however, you must run
the Configuration Wizard manually. To do this:
1. Click the Start button, then point to Programs.
2. Click Intel Internet Phone, and then click Intel Internet Video Phone
Configuration Wizard.
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Known Limitations
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Clicking the Home button in the Intel Connection Advisor(TM)
application on some systems produces this error message:
"Error loading url.dll - System can not find the file specified".
You won't be able to connect to the Intel Connected PC Web site.
This is due to a missing file, URL.DLL. The version of Windows95
that was first released in August 1995 did not include this file.
Newer versions of Windows95 do include URL.DLL. To correct this
problem, install the latest version of Internet Explorer, or contact
Microsoft Technical Support.
On systems using a USB camera and a Matrox* or S3 Virge* graphics adapter
card, there may be bus contention during video capture. As a result,
the video in the configuration wizard or My Video window in the
application may freeze or be garbled. To overcome this, download the
latest drivers for the graphics adapter card and do the following steps
for the particular card you are using.
If you are using a Matrox card -
1. Select Settings tab in the Display Properties dialog.
2. Click on PowerDesk button.
3. Clear the "Use automatic PCI bus retries" and "Use Device
Bitmaps Caching" checkboxes.
If you are using an S3 Virge card -
. In system.ini [display] section, add these lines:
busthrottle=1
devicebitmap=0
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Frequently Asked Questions
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For more FAQs:
If you have a question that is not answered in this section, please see
the full online FAQ. From Intel Internet Video Phone, click the Help menu,
click Contents, and then click Frequently Asked Questions.
Q. I am experiencing audio problems. Why?
A. Please check the following:
1. Audio loss or breakup. If you experience audio breakup while
you are talking AND doing other things on the Internet, you may
be overloading your processor. You can improve the audio by having
the remote PC use the Video Pause feature or by suspending the
computer-intensive or network-intensive activity.
2. Other party cannot hear you. If you have a half-duplex sound card,
notice that there is a Talk button on the Intel Internet Video Phone.
Press this button to talk. Also, check the microphone's volume bar
next to the message area on the phone panel. If it moves as you talk,
sound is being transmitted.
3. Adjusting the volume in half-duplex mode. If you have a half-duplex
sound card, you need to be in the listen mode (the Talk button is not
pressed) in order to adjust the volume on your Intel Internet Video
Phone.
4. Background noise. Most background noise is caused by the
microphone gain or volume being set too high. One way to reduce the
microphone volume is by using the configuration wizard.
Q. I changed my user name, but when I find my listing in my
browser, my old name still shows up. Why?
A. If you change the user name in the User Information dialog box, you
must reload the page in your browser to see the new changes.
Q. How do I remove Intel Internet Video Phone?
A. 1. Click Start/Settings/Control Panel, then double-click the
Add/Remove Programs icon.
2. Click the Install/Uninstall tab.
3. Select Intel Internet Video Phone.
4. Click the Add/Remove button.
5. Click Yes to confirm file deletion.
6. If prompted to remove shared files, click Yes.
Q. I get this message: "Could not connect. TCP refused the
connection." Why?
A. . You dialed someone who is not running the Intel Internet
Video Phone.
. Either you or the person you dialed is not connected to the
Internet. Make sure you are both connected to an Internet
Service Provider.
. You dialed someone who is running Intel Internet Video
Phone, but has one of the application's dialog boxes open.
. You dialed someone who is running Intel Internet Video
Phone, but that person's network software was not able to
respond to the call request in time. This can happen when
there is a lot of traffic on the Internet. If this occurs,
try setting the "Call setup timeout" value in the
"Dial | Call Preferences" dialog box to a larger value.
Q. I get the error: "Attempts to register with the name
server failed."
A. This is usually caused by one of two problems:
. Your system is not connected to the Internet.
To verify that your system is connected to the Internet,
open your browser, and navigate to your favorite Web site
(such as www.intel.com). If you experience problems,
contact your Internet Service Provider for assistance.
. The Internet Directory Service you are using is not
available. Select a different Name Server in the My Listing
Information dialog box of the Intel Internet Video Phone.
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How To Get Help
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1. Open Intel Internet Video Phone. Make sure you are connected
to the Internet. Click the Help menu, and then click Contents.
2. Review the FAQs at:
http://support.intel.com/oem_developer/internet/iivphone/IIVP_FAQ.HTM
3. Go to the newsgroup at:
http://newsgroups.intel.com/ngi.exe?group=ii01
4. Send email with your problems or questions to:
webapps@mailbox.intel.com
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* Other product and corporate names may be trademarks of other
companies and are used only for explanation and to the owners'
benefit, without intent to infringe.
Copyright ⌐ 1996-1997, Intel Corporation
Intel Corporation assumes no responsibility for errors or
omissions in this document. Nor does Intel make any commitment
to update the information contained herein.
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