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----------------------------------------------------------------------------
Microsoft Microsoft Chat README
March 1997
----------------------------------------------------------------------------
(c) Copyright Microsoft Corporation, 1997
This document provides information to supplement the Microsoft Chat Web
page. The Frequently Asked Questions section on the Web contains more
up-to-date information. You can access this Web page by clicking the
Help menu, clicking Microsoft On The Web, and then clicking Frequently
Asked Questions.
------------------------
How to Use This Document
------------------------
To view Readme.txt on screen in Notepad, maximize the Notepad window.
To print Readme.txt, open it in Notepad or another word processor, and
then use the Print command on the File menu.
--------
CONTENTS
--------
1. Supported Configurations/Platforms
2. Connecting to Other IRC Chat Rooms
3. Frequently Asked Questions
4. Product Support Within the United States and Canada
Microsoft Technical Support
Microsoft Technical Support Information Services
Microsoft Technical Support Standard
Microsoft Technical Support Priority
Text Telephone
5. Product Support Worldwide
Microsoft TechNet, Technical Information Network
-------------------------------------
1. Supported Configurations/Platforms
-------------------------------------
Microsoft Chat currently runs under Windows 95 and Windows NT 4.0.
Microsoft Chat requires the following minimum configuration:
- A 486 processor
- 8 MB of RAM
- 256-color video
- A 9600-baud modem
-------------------------------------
2. Connecting to Other IRC Chat Rooms
-------------------------------------
If you want to connect to an IRC chat server that you already know
about, expand the Connect dialog box, and then type the server address
and channel name--for example, you might type the following:
Comicsrv1.Microsoft.com, #Comic_Chat.
Microsoft Chat servers currently support the following channels:
comicsrv1.microsoft.com, #Comic_Chat
comicsrv1.microsoft.com, #Comic_Help
comicsrv1.microsoft.com, #Newbies
comicsrv1.microsoft.com, #Pet_Chat
comicsrv1.microsoft.com, #Sports_Chat
comicsrv2.microsoft.com, #Family_Chat
comicsrv2.microsoft.com, #Internet_Chat
comicsrv2.microsoft.com, #Politics_Chat
comicsrv2.microsoft.com, #Singles_Chat
-----------------------------
3. Frequently Asked Questions
-----------------------------
Q. Will you be updating Microsoft Chat?
A. We will update our Web site frequently. To view the updates, click
the Help menu, click Microsoft On The Web, and then click Free Stuff.
Q. How do I connect to other IRC chat rooms or channels?
A. If you want to connect to an IRC chat room or channel that you
already know about, carry out the following steps:
1. If you are running with Internet Explorer 3.0, click the File
menu, and then click New Window.
Otherwise, you can just click New Connection.
2. In the Connect dialog box, type the following information:
- In the Server box, type the IRC server name.
The default entry is ComicSrv1.Microsoft.com.
Replace this with the IRC server you want to connect to.
- In the Chat room box, type the chat room name, preceded by a
number sign (#).
The default channel name is #Comic_Chat.
Q. How can I tell which version of Microsoft Chat I am running?
A. If you are running Microsoft Chat outside of Internet Explorer, click
the Help menu, and then click About Microsoft Chat. The version number
is listed at the top of the box. From within Internet Explorer, you can
click the Help menu, click Microsoft Chat Help, and then click About
Microsoft Chat.
Q. Why can't I get access to any Microsoft Chat or IRC chat rooms?
A. If you are accessing the Internet from your corporate network, you
will be able to download the Microsoft Chat program; however, most
corporate proxy servers limit access to chat rooms. If you have any
questions, please contact your system administrator or use a dial-up
analog or ISDN line to access the Internet.
Q. Can I create my own comic characters?
A. At this time you can use only the characters supplied with Microsoft
Chat. To open a Web page that contains additional characters you can
download, click the Help menu, click Microsoft On The Web, and then
click Free Stuff. We are working on a character-creation kit that will
be available from the Free Stuff Web page in the second half of 1997.
Q. Can I create my own backgrounds?
A. Microsoft Chat supplies a limited number of backgrounds, but more will
be added soon. Backgrounds are bitmap files, which you can create with
any graphics package.
Q. How does the emotion wheel (lower right corner) work?
A. The emotion wheel enables you to manually change your character's
emotions. The center of the emotion wheel is neutral emotion. Where
there are multiple levels of emotion, the intensity of the emotion
increases as the control moves away from the center.
To see a tooltip describing each emotion, rest your mouse pointer over
one of the eight faces around the perimeter of the emotion wheel. To
change your character's emotions, drag the control (the dark dot in
the center of the emotion wheel) from the center of the emotion wheel.
Q. How can I tell characters apart when there are duplicate characters?
A. Move your mouse pointer over the character and then pause. A tooltip
appears that displays the user name and character.
Q. How do I print?
A. On the File menu, click Print, click Properties, and then click
Graphics. Change the resolution to 150 or 300 bps. This will speed
up printing and still provide high quality.
Q. How big is Microsoft Chat to download?
A. The program with its existing artwork is currently 1 MB compressed.
Q. How much space does Microsoft Chat take up?
A. The Microsoft Chat program with its existing artwork is currently 4 MB.
Forthcoming artwork and character updates will increase this size.
Q. Can I uninstall Microsoft Chat?
A. Yes. To uninstall Microsoft Chat, carry out the following steps:
1. In Control Panel, double-click the Add/Remove Programs icon.
2. Click Microsoft Chat, and then follow the instructions on your
screen.
Q. Why does it say my ID is in use when I go to another chat room?
A. Nicknames (IDs) must be unique. Your connection will be refused if:
- You are already connected to a chat room on the server.
- You recently disconnected and the server has not refreshed.
- Someone else is using your nickname.
To connect, you can either choose a new nickname or make sure that
all Microsoft Chat clients have been closed and then wait a minute
and reopen Microsoft Chat.
Q. How do I get more panels across the screen?
A. There are a few things you can try:
- Increase your screen resolution. To do this, in Control Panel,
double-click the Display icon, and then click the Settings tab.
- Maximize the window.
- Move the vertical splitter to the right to make the member list
thinner.
Once you have done this, click the View menu, and then choose the
largest number of panels you can. Depending on your screen resolution
and monitor size, you can select from one to four frames.
Q. What is the difference between Microsoft Chat and IRC chat?
A. Microsoft Chat is a graphical chat client that can be used like any
text chat client on the IRC channel. Not everyone inside the channel
(chat room) needs to be using Microsoft Chat for this to work. Text
chat users will automatically be assigned a character, so the entire
chat is graphically represented to the Microsoft Chat client user.
NOTE: When you use Microsoft Chat on an IRC channel where most of
the other users are using IRC text clients, it is a good idea
to begin by clicking the Options menu and then selecting the
Don't Send Microsoft Chat Specific Information check box. This
will prevent special comics messages from being sent to the other
chat clients. After you log off Microsoft Chat, the client will
reset. The next time you log on, the check box is not selected.
Q. Why do I get an "HTTP 1.0 / 404 Object Not Found" error from the
chat room Web page?
A. The names of the room files and the names of the channels on the server
were changed. Your browser or Internet service provider may be caching
the Web pages, and you are seeing the old page which links to files that
no longer exist. To work around this problem, try refreshing the Web page
or clearing the local cache if your browser caches the file.
Q. How do I connect to comicsrv1.microsoft.com if I am using AOL as my
Internet service provider?
A. If you are using AOL to connect to the Internet, you will need to specify
port number 7000 for the following comicsrv servers:
- comicsrv1.microsoft.com
- comicsrv2.microsoft.com
- comicsrv3.microsoft.com
To do this, in the Connect dialog box enter the server name followed by
the port number--for example, comicsrv1.microsoft.com:7000. If this does
not work, check the Frequently Asked Questions Web page for the latest
information about this issue. You can view this Web page by clicking the
Help menu, clicking Microsoft On The Web, and then clicking Frequently
Asked Questions.
Q. I click the hot links--such as http:, mailto:--in text mode, but nothing
happens. Why does this work in comics mode but not in text mode?
A. The hot links in text mode are dependent on the rich edit functions in
Windows. Initially, the rich edit functions did not support the hot-link
capability, but Windows NT and later versions of Windows 95 added this
capability to rich edit. If you cannot use the hot links in text mode,
you can always change to comics mode and use the hot links from there.
Q. I have Comic Chat 1.0 on my computer, and after installing Microsoft
Chat 2.0, I see a shortcut to Comic Chat 1.0. Is it safe to delete the
shortcut to Comic Chat 1.0?
A. If you installed Microsoft Chat 2.0 over Comic Chat 1.0, you might see
Comic Chat 1.0 icons (as well as Microsoft Chat 2.0 icons) on the Start
menu. You can safely delete the Comic Chat 1.0 icons; this will not
affect the usability of Microsoft Chat 2.0. For more information, see
the Microsoft Knowledge Base.
Q. I have a previous version of Comic Chat on my computer. Should I
uninstall Comic Chat before installing Microsoft Chat?
A. We recommend that you uninstall any previous version of Comic Chat
before installing Microsoft Chat 2.0. However if you did not uninstall
Comic Chat before installing Microsoft Chat, you should not experience
any problems with Microsoft Chat.
-----------------------------------------------------
4.Product Support Within the United States and Canada
-----------------------------------------------------
Microsoft Technical Support
---------------------------
In the event you have a technical question regarding Microsoft Chat version 2.0,
please refer to the support offerings below. Microsoft's support offerings range
from no-cost and low-cost online information services (available 24 hours a day,
7 days a week) to annual support plans.
Microsoft support services are subject to Microsoft's then-current prices,
terms, and conditions, which are subject to change without notice.
Information Services
Microsoft Technical Support Information Services provides you with easy access to the latest
technical and support information for Microsoft products. You can access a
variety of low and no cost Information Services 24 hours a day, 365 days a
year.
Internet services and The Microsoft Network (MSN): Access the Microsoft
Frequently Asked Questions, Software Library, Knowledge Base, customer-to-
customer newsgroups, and other technical information on the Internet and MSN.
* On the World Wide Web and MSN, go to http://www.microsoft.com/support/
* For FTP access, go to ftp://ftp.microsoft.com
Microsoft TechNet: CD-ROM-based Microsoft TechNet is the front-line resource
for fast complete answers to technical questions on Microsoft desktop and
systems products. For more information or to subscribe to Microsoft TechNet,
call (800) 344-2121.
Microsoft Developer Network Library (MSDN): CD-ROM-based MSDN is the
comprehensive source of programming information and toolkits for those who
write applications for the Microsoft Windows, Windows 95, and Windows NT
operating systems, or use Microsoft products for development purposes. For
more information or to subscribe, call (800) 759-5474.
Microsoft Download Service (MSDL): Direct modem access to a variety of
technical information is available on MSDL by dialing (206) 936-6735. The
service is available 24 hours a day, 365 days a year. Connect information:
1200, 2400, 9600, or 14400 baud, no parity, 8 data bits, and 1 stop bit.
Microsoft FastTips: This automated service provides quick answers to your
common technical questions via an automated toll-free telephone number, fax,
or mail. To access FastTips or to receive a map and catalog, call the
following FastTips numbers:
Desktop applications: (800) 936-4100
Development products: (800) 936-4300
Desktop Systems products: (800) 936-4200
Business Systems: (800) 936-4400
Microsoft Technical Support Standard
------------------------------------
In the United States and Canada, no-charge support for Internet Explorer is available
for customers who have purchased a Microsoft package that includes this product.
This support may be used for the version that was included in the package as well
as any upgrades. Support is provided for 90 days after you make your first call to a
Microsoft Support Engineer.
-In the United States, call (206) 635-7123 between 6:00 A.M and 6:00 P.M. Pacific time.
-In Canada, call (905) 568-3503 between 8:00 A.M and 8:00 P.M. Eastern time.
Both of these services are available Monday through Friday, excluding holidays.
Note: If your Microsoft product was pre-installed or distributed with your PC or
provided by an Internet Service Provider, the PC manufacturer or the an Internet
Service Provider is responsible for providing your product support.
Microsoft's fee-based Priority Support our Information Services are available
regardless of how you obtained Internet Explorer.
Microsoft Technical Support Priority
------------------------------------
Microsoft Technical Support offers priority telephone access to Microsoft support
engineers 24 hours a day, 7 days a week, excluding holidays, in the U.S. In
Canada, the hours are from 6:00 A.M to midnight, 7 days a week, excluding
holidays.
* In the United States, call (900) 555-2000; $35 (U.S.) per incident. Charges
appear on your telephone bill. Not available in Canada.
* In the United States, call (800) 936-5700, at $35 (U.S.) per incident; in
Canada, call (800) 668-7975, at $50 (CDN) per incident. These services are
billed to your VISA, MasterCard, or American Express card.
For more information about Priority support offerings, including annual
contracts, call Microsoft Support Sales and Information at (800) 936-3500.
--------------
Text Telephone
--------------
Microsoft text telephone (TT/TDD) services are available for the deaf or hard-
of-hearing. In the United States, using a TT/TDD modem, dial (206) 635-4948.
In Canada, using a TT/TDD modem, dial (905) 568-9641.
----------------------------
5. Product Support Worldwide
----------------------------
The following list contains Microsoft subsidiary offices and the countries
they serve. If there is no Microsoft office in your country, please contact
the establishment from which you purchased your Microsoft product. This list
provides only basic technical support phone and fax numbers; other services
such as BBS and sales numbers may be available. For additional subsidiary
information, check the Product Support Services Worldwide section in online
Help.
When you call, you should be at your computer and have the appropriate product
documentation at hand. Please follow the guidelines listed above under
"Standard Support."
Area Telephone Numbers
-------------------------------------------------
Argentina Microsoft de Argentina S.A.
Technical Support: (54) (1) 314-0560
Australia Microsoft Pty. Ltd.
Technical Support: (61) (02) 870-2131
Austria Microsoft Ges.m.b.H.
Standard Support: Installation and Handling
Windows: 0660-6510
General information about the Microsoft
support in Central Europe:
Fax: 0049/2622/167006
Belgium Microsoft NV
Technical Support:
+32-2-513 32 74 (Dutch-speaking)
+32-2-502 34 32 (English-speaking)
+32-2-513 22 68 (French-speaking)
Bolivia
See Argentina
Brazil Microsoft Informatica Ltda.
Technical Support: (55) (11) 871-0090
Canada Microsoft Canada Inc.
Microsoft Support Network:
Standard Technical Support Phone:
1 (905) 568-3503
Priority Support Information:
1 (800) 668-7975
Text Telephone (TT/TDD):
1 (905) 568-9641
Caribbean Microsoft Caribbean, Inc.
Technical Support: (214) 714-9100
Chile Microsoft Chile S.A.
Personal Operating Systems
Phone: 56-2-330-6222
Colombia Microsoft Colombia
Technical Support: (571) 618 2255
Czech Republic Microsoft s.r.o.
Technical Support Phone: (+42) (2) 2451 0554
or 53 52 56 (Windows 95 only)
Denmark Microsoft Denmark AS
Technical Support: (45) (44) 89 01 11
Dubai Microsoft Middle East
Phone: (971) 4 513 888
Ecuador Corporation Microsoft del Ecuador S.A.
Technical Support: (593) (2) 463-094
England
See United Kingdom
Finland Microsoft OY
Product Support: (358) (90) 525 502 500
For Technical Support, please contact your
local dealer.
France Microsoft France
Technical Support: (33) (1) 69-86-10-20
French Polynesia
See France
Germany Microsoft GmbH
Standard Support: Installation and Handling
Windows: 089-3176-1110
Windows 95: 089-3176-1115
General information about the Microsoft
support in Central Europe:
Fax: 02622/167006
Greece Microsoft
Phone: (30)(1) 6806-775
Hong Kong Microsoft Hong Kong Ltd.
Technical Support: (852) 2804-4222
Hungary Microsoft Hungary
Phone: (+36) (1) 267 4636
Iceland
See Denmark
India Microsoft India
Phone: (01) (91) 646 0694, 646 0767, 646 0813
Indonesia Indonesia - Jakarta
Technical Support:
Phone: (6221) 572-1060
Fax: (6221) 573-2077
Ireland
See United Kingdom
Israel Microsoft Israel Ltd.
Phone: 972-3-613-0833
Italy Microsoft SpA
Technical Support: (39) (2) 7039-8351
Japan Microsoft Company Ltd.
Technical Support: (81)(424) 41-8700
Support Sales: 0120-37-0196
Korea Microsoft CH
Technical Support: (82)(2) 563-0054
Latin America Microsoft Latin American Headquarters
Technical Support: (214) 714-9100
Liechtenstein
See Switzerland (German-speaking)
Luxembourg Microsoft NV
Technical Support:
+32-2-513 32 74 (Dutch-speaking)
+32+2-502 34 32 (English-speaking)
+32+2-513 22 68 (French-speaking)
Malaysia Microsoft (Malaysia) Sdn Bhd
(60-3) 793-9595
Mexico Microsoft Mexico, S.A. de C.V.
Technical Support:
Operating Systems: (52) (5) 325-0912
Netherlands Microsoft BV
Technical Support:
023-5677877 (Dutch-speaking)
023-5677853 (English-speaking)
New Zealand Microsoft New Zealand Ltd.
Technical Support:
Phone: 64 (9) 357-5575
Northern Ireland
See United Kingdom
Norway Microsoft Norway AS
Technical Support: (47) (22) 02 25 50
Papua New Guinea
See Australia
Paraguay
See Argentina
Peru
See Latin America
Phillippines Phone: (632) 811-0062
Technical Support:
Phone: (632) 892-2295/2495
Poland Microsoft Sp.z o.o.
Technical Support: (+48) (2) 6216793,
(+48) (71) 441357
Portugal Microsoft, Lda.
Technical Support: (351) 1 4409280, 81, 82, or 83
Republic of China Microsoft Taiwan Corp.
Technical Support: (886) (2) 508-9501
Republic of Ireland
See United Kingdom
Russia Microsoft A/O
Fax: (+7) (502) 224 50 45
Scotland
See United Kingdom
Singapore Microsoft Singapore Pte Ltd.
Technical Support:
Phone: (65) 337-9946
Slovenia/Slovenija Microsoft d.o.o
Technical Support: +386 61 123 23 54,
+386 64 331 020
Slovak Republic Microsoft Slovakia s.r.o.
Technical Support: (+42) (7) 312083
South Africa Microsoft South Africa
Technical Support
(Toll Free): 0 802 11 11 04
(Toll): (2) 11 445 0100
Spain Microsoft Iberica SRL
Technical Support: (34) (1) 807-9960
Sweden Microsoft AB
Product Support: (46) (0) 8-752 09 29
Information about Technical Support:
(46) (0) 8 752 09 29
Switzerland Microsoft AG
Phone: 01-839 61 11
Technical Support (French-speaking):
022-738 96 88
General information about the Microsoft
support in Central Europe:
Fax: 0049-2622-167006
Thailand Microsoft Thailand Ltd.
Technical Support:
Phone: (662) 632-0360, 61, 62, 63
Turkey Microsoft Turkey
(90) 212 2585998
United Kingdom Microsoft Ltd. Product Support Services
Telephone Support:
Personal Operating Systems:
(01734) 271000
Advanced Systems Support:
(01734) 270007
Microsoft Ltd.
Phone: (01734) 271007
Uruguay Technical Support: (598) (2) 77-4934
Venezuela Corporation MS 90 de Venezuela S.A.
Technical Support: (582) 265-4337
Wales
See United Kingdom
Microsoft TechNet, Technical Information Network
------------------------------------------------
Microsoft TechNet is the front-line resource for fast, complete answers to
technical questions on Microsoft systems and desktop products. Information
available on TechNet ranges from crucial data on client-server and workgroup
computing, systems platforms, and database products, to the latest on support
for Microsoft Windows- and Macintosh-based applications. As a TechNet user you
receive:
* Twelve monthly compact discs containing the Microsoft Knowledge Base,
Microsoft operating systems product resource kits, customer solutions,
key Microsoft conference session notes, and other valuable information
* Twelve monthly supplemental (drivers and patches) compact discs
containing the Microsoft Software Library
* A dedicated Microsoft TechNet forum on CompuServe (GO TECHNET)
* WinCIM, a Windows-based application for accessing CompuServe
* A 20 percent discount on Microsoft Press books
For more information about Microsoft TechNet, in the United States and Canada,
call (800) 344-2121, between 7:00 A.M. and 7:00 P.M. Central time, Monday
through Friday. Outside the U.S. and Canada, contact your Microsoft Subsidiary,
or call (303) 684-0914.