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1995-01-11
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OSINHWRE - IBM NEW HARDWARE AND WARP PROBLEMS AS OF 11/11/94
11/11/94
================================================================
IBM NEW HARDWARE AND WARP PROBLEMS AS OF NOVEMBER 11, 1994
================================================================
This document is to inform the service group of problems found
installing OS/2 Warp on the Aptiva, PC 300 and PC 700 machines
that currently have DOS/Windows. The document has the problem
descriptions and their system fixes or work arounds.
RAPID RESUME
If you have Rapid Resume enabled on your machine, you must disable
it before starting installation. To disable Rapid Resume:
1. Start the system.
2. Shut down active applications so you do not loose any data.
3. Disable Rapid Resume with the Rapid Resume Manager or the
system Configuration Utility.
If you are not sure how to disable Rapid Resume, refer to the
system documentation.
DISABLE READ PREFETCH
There is a setting in the BIOS to enable/disable Read Prefetch on
the following models of Aptiva machines. If you do not have one of
the following machines, skip this section.
Model 310 (2144-22P)
Model 330 (2144-24P)
Model 335 (2144-25P)
Model 343 (2144-29P)
Model 350 (2144-26P)
Model 510 (2144-62P)
Model 530 (2144-66P)
Disabling Prefetch on all Aptiva's from the 310 (2144-22P)
through the 530 (2144-66P)
----------------------------------------------------------------
1. Start the system.
2. When the IBM logo is displayed, and a box like the following
appears in the upper right corner of the screen:
OIIIIIIII,
3~~~~ ~~3
3 3
3~~~~ ~~3
3 3
3~~~~ ~~3
OIIIIIIII?
Press F1 to start the Configuration Utility
3. Press Page Down to go to page 4. At the bottom of the page
is:
Read Prefetch [Enable]
4. Highlight the entry and use the cursor control keys to
change the value to Disable.
Read Prefetch [Disable]
5. Press Esc.
6. Highlight "Yes" and press Enter to save the changes and
continue the boot.
Disabling Prefetch on all IBM PC 300 Series - 486 Systems
----------------------------------------------------------------
Note: OS/2 preloaded model 300s are set correctly.
1. Start the system.
2. At the IBM logo, press F1 when prompted.
3. Highlight Devices & I/O Ports and press Enter.
4. Highlight IDE Drive Setup and press Enter.
5. A list of possible hard disks appear. Highlight each
hard disk and press Enter to display the settings for the
disk. If the following setting appears:
IDE Read Prefetch [Enable]
6. Highlight the entry and use the cursor control keys to change
the value to Disable:
IDE Read Prefetch [Disable]
7. Press Esc.
8. Highlight "Yes" and press Enter to save the changes and
continue the boot.
TRAP 3 WITH IDE CDROM
----------------------------------------------------------------
Trap 3 can happen on IBM PC 300 Series - 486 Systems , IBM PC 300
Series - Pentium System , IBM PC 700 Series - Pentium Systems and
Aptiva machines with 3.7 meg of memory and an IDE CDROM.
The queueing mechanism in the IDE CDROM driver can cause a trap
3. A fix must be applied to OS/2 to correct this problem. If
your installation package is from CD, you will be sent a new
Diskette 1 to upgrade the CD-ROM device driver. If your
installation package is all from diskettes, you will be sent
diskette 2 with the upgrade. Use the upgraded diskettes during
install.
THE APTIVA MACHINES 530 (2144-66P) AND 730 (2144-86P)
================================================================
APTIVA MACHINES WITH THE ARIA SOUND CARD (530 AND 730)
----------------------------------------------------------------
The Aria sound card needs the promethieus driver for OS/2 and it
is not available until 1995.
To allow Windows applications to function with the Windows driver for
the Aria sound card, special care must be taken during the OS/2
installation process.
1. Select "Advanced" install on the Installation screen.
2. Continue answering the installation questions.
3. When prompted, remove the diskette from the diskette drive
and restart the system.
The "Hardware Configuration" screen appears when the system
is restarted.
4. Move the mouse to the MultiMedia icon and click the
left mouse button.
The SoundBlaser driver is highlighted on the screen.
5. Select the Remove push button then select the OK push button
6. Continue with the installation. When the installation is
complete, the Windows applications can use the Windows sound
device driver.
APTIVA APPLICATION PROBLEMS
----------------------------------------------------------------
After installing Warp on Aptiva machines, there are a number
of problems with the applications shipped with the machine.
The problems are being identified and fixes and workarounds
are listed here.
1. The proper icons for some of the applications is replaced
by the OS/2 standard Windows icon. This will be fixed in a
future release of OS/2. The following information is not
included in the customer documentation. Some Windows icons
are placed in the wrong location and objects get the wrong
icon. They are listed below.
Windows Main folder is not created. The contents the Main
folder is being put into other folders.
ICON NAME: Where Found Now:
Fileman Windows Programs Folder
Control Panel Windows Programs Folder
Print Manager Windows Programs Folder
Clipboard View Windows Programs Folder
Dos Prompt Dos Tools
Windows Setup Windows Programs Folder
PIF Editor Windows Programs Folder
Readme (System) Missing
Comptons Encyclopedia should be in the Windows MultiMedia
Folder, but is located in the Windows Programs Folder.
Multimedia Basics is missing. Multimedia Basics should be in
the Windows MultiMedia Folder, executing
C:\WINDOWS\PS1CDROM.EXE with a parameter of Multimedia Basics
and a working directory of C:\WINDOWS. The icon is located in
C :\WELCOME\MMBASICS.ICO.
The DOS Help object located in the DOS Tools Folder should
have the icon C:\WINDOWS\DOSHELP.ICO.
The game Solitaire is located in the OS/2 System Folder
but should be in the WIN-OS/2 Groups, Games Folder. The
following are the programs with the wrong icons and the
location of the correct icons for the objects.
ICON NAME: LOCATION:
Photo Display C:\WELCOME\PHOTO.ICO
Music Mentor C:\WELCOME\MENTOR.ICO
Undersea Adventure C:\WELCOME\SEA.ICO
Discoverers C:\WELCOME\DISCOVER.ICO
Learning Library C:\WELCOME\BOOKS.ICO
FaxWorks C:\WELCOME\FWK.ICO
Online Services C:\WELCOME\ONL.ICO
IBM Support C:\WELCOME\SUP.ICO
Custom Tools C:\WELCOME\PST.ICO
Rapid Resume Manager C:\WELCOME\PSTPOWER.ICO
DOS Prompt C:\WINDOWS\DOS.ICO
2. When you start some windows programs, the message
" RRTSKLST.EXE can not be found" appears on the screen..
The function is not needed under OS/2, you can ignore the
message. If you do not want the message to appear, edit the
\WINDOWS\.WIN.INI file. Change:
From: LOAD=RRTSKLST.EXT
To: LOAD=C:\PS1TOOLS\RRTSKLST.EXE
3. For UNDERSEA ADVENTURE and DISCOVERERS:
a. OS/2 assigns the CD-ROM drive to the next available drive
letter after the hard file drive letters. Some applications
do not have the flexibility to find the drive letter for the
CD-ROM and must be told where it is. You need determine the
drive letter OS/2 has assigned to the CD-ROM. You can type
a DIR command for each drive starting with D: until the
light on the CD-ROM is on.
b. Edit the following files, changing the CD drive fields from
E: to D: and the remaining fields from E: to D: in each
file. Save each file after making changes.
C:\SEA\KA.CNF
C:\DISCOVER\KA.CNF
C:\SEA\SEA.BAT
C:\DISCOVER\DISCOVER.BAT
Note: If the address for the SoundBlaster port is a220 in
the KA.CNF files, it must be changed to a240.
c. Go to the Settings notebook in each program and do the
following:
1. Point the mouse at the icon and press the right
mouse button once.
2. Select Settings on the menu and press the left mouse
button once.
3. Change the Path and file name:
From:
C:\SEA\PS1CDROM.EXE (in the Undersea Adventure)
C:\DISCOVER\PS1CDROM.EXE (in the Discoverers)
To: C:\WINDOWS\PS1CDROM.EXE
4. Select the Session tab.
5. Select WIN-OS/2 settings.
6. Select All DOS and WIN-OS/2 settings button.
7. Select the OK push button.
8. Set DOS_HIGH to ON.
9. Set DOS_UMB to ON and save the settings.
10. Select the button for WIN-OS2 full screen.
11. Close the Settings notebook by double clicking the
box in the upper left corner of the window.
Although these applications can now run, they may hang
the system because the IRQ value is set at IRQ=5.
The correct value is IRQ=10. The following files need
to be changes with a command file that IBM will
supply.
CONFIG.SYS
AUTOEXEC.BAT
SYSTEM.INI
KA.CNF (in DISCOVER)
KA.CNF (in SEA)
Note:
Sound currently does not work for the Discoverers application.
The file C:\DISCOVER\KA.CNF does not properly identify the
sound driver needed. Reference to SB16DIG.DRV should be
changed to give the full path to the driver
C:\DISCOVER\MISDISC\SB16DIG.DRV.
When exiting Undersea Adventure or Discoverers the initial
screen requesting the CD-ROM may appear again. If this
happens, select cancel to end the application.
4. Comptons Interactive Encyclopedia
If you are running Comptons Interactive Encyclopedia
seamlessly and playing a video, when you select the full
screen button the video expands to full screen and plays
normally. When the video finishes, the screen goes black and
you must restart the system to recover.
If the application is run in full screen session, this problem
does not happen. To prevent this problem, do the following:
1. Point the mouse at the icon and press the right mouse
button once.
2. Select Settings on the menu and press the left mouse
button once.
3. Select the Session tab
4. Select the button for WIN-OS2 full screen
5. Close the Settings notebook by double clicking the box
in the upper left corner of the window.
5. Music Mentor
When playing the Music Mentor, the music and the displayed
notes can get out of sync. To prevent this, change the
MultiMedia settings of Music Mentor:
1. Point the mouse at the icon and press the right
mouse button once.
2. Select Settings on the menu and press the left
mouse button once.
3. Select the Session tab
4. Select WIN-OS/2 settings.
5. Select All DOS and WIN-OS/2 settings button.
6. Select the OK push button.
7. Set COM_DIRECT_ACCESS to ON
8. Set HW_TIMER to ON
9. Set INT_DURING_IO to ON
10. Set VIDEO_RETRACE_EMULATION to OFF
11. Set VIDEO_SWITCH_NOTIFICATION to OFF and save the
settings.
12. Close the Settings notebook by double clicking the
box in the upper left corner of the window.
6. Reuters - When Reuters (Money Network) is started from the
icon or from Windows Program Manager, it displays "...not
enough file handles..." message. The program cannot
open or create files. The README.WRI file recommends that 100
file handles are specified when running under OS/2.
Do the following to set DOS_FILES to 100 and enhanced mode:
a. Point the mouse at the icon and press the right
mouse button once.
b. Select Settings on the menu and press the left mouse
button once.
c. Select the Session tab.
d. Select WIN-OS/2 settings.
e. Select the All DOS and WIN-OS/2 settings
f. Select the OK push button.
g. Set WIN_RUN_MODE to 3.1 Enhanced Compatibility
h. Set DOS_FILES to 100 and save the settings
i. Close the Settings notebook by double clicking the
box in the upper left corner of the window.
7. Running Disney Software Preview seamless hangs the system. To
fix the problem, run the Disney Software Preview program in a
full screen session.
a. Point the mouse at the icon and press the right
mouse button once.
b. Select Settings on the menu and press the left mouse
button once.
c. Select the Session tab.
d. Select WIN-OS2 settings
e. Select the WIN-OS2 full screen button.
f. Close the Settings notebook by double clicking the
box in the upper left corner of the window.
8. Rapid Resume to a partition works if set up properly.
There is a file called README.TXT in the directory called
\PS1TOOLS (on Aptivas) or \IBMTOOLS (on the PC 300 and
700 machines) that describe the steps for enabling Rapid
Resume to a partition. Rapid Resume to a file under OS/2
requires a new copy of PS1PFILE.EXE and PS1PFILE.SCR. These
files are on the second diskette you received. Copy
the two files to the directory C:\PS1TOOLS.
PS1PFILE.EXE must be run each time the machine is started.
Edit the file C:\STARTUP.CMD and add the following
line:
C:\PS1TOOLS\PS1PFILE.EXE
If you have never run Rapid Resume to a file or you add memory
to your machine, the Rapid Resume file must be set up under
DOS.
a. Go to DOS. Close any applications running on your OS/2
system.
b. Go to an OS/2 command line and type:
BOOT /DOS
c. Type Y to the question "Do you want to continue?"
d. When DOS starts, go to a DOS command line and type:
C:\PS1TOOLS\PS1PFILE.EXE
e. To return to OS/2 enter the following command:
C:\OS\BOOT /OS2
Rapid Resume is now ready to use.
9. Do not use the personal Desktop Windows function under
OS/2. This function is not supported under OS/2.
10. The following problems are being addressed.
a) Music Mentor gets a General Protection Fault when the "To
Session" button is pressed.
b) Plug-in-Play application hangs seamless windows session.
The Aptiva Custom Tool Plug-in-Play hangs the system
running in a seamless Windows session when using Alt+Esc to
switch between sessions.
c) The Disney Software Preview, runnning under Windows on
an Aptiva system with OS/2 installed, trys to run the
'Stunt Island' or 'Disney Animation Studio' demos, the demo
ends and cause Windows to restart. When you try to run the
Stunt Island or Disney Animation Studio demos, on the
Disney Software Preview running under Windows on an Aptiva
with OS/2, the demo ends and causes Windows to restart. A
message, "A file is missing please reinstall" appears. On
an Aptiva without OS/2 installed the demos run normally.
The demos run a DOS application named DISNEY.EXE under DOS
and expect COMMAND.COM to be in the root directory. There
is a conflict between the operating systems on this file so
the DOS version of this file is in the DOS directory and
the OS/2 version of this file is normally in \OS2\MDOS.
The bug is in the Disney software for insisting that the
COMMAND.COM be in the root. However, the DualBoot program
will be updated to fix this problem.
d) The Aptiva Custom Tool, Plug-and-Play, leaves you at
the OS/2 Desktop after starting the application and running
its initial DOS program. Use the Window List or Alt+Esc to
go back to the full screen Windows session and
Plug-and-Play.
e) When using FAX Voice as an answering machine, messages get
truncated.
f) Comptons Encycolpedia gets a General Protection Fault in
the vidio while playing animation.