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Text File  |  1994-12-02  |  6KB  |  170 lines
  1. DEFECT REPORT FORM for OS/2              8/10/94
  2.  
  3. ========================================================================
  4.  
  5.            SUSPECTED DEFECT REPORT FORM FOR OS/2 SW PRODUCTS
  6.  
  7. A. GENERAL INFORMATION
  8. Name:
  9. Company name:
  10. Address:
  11.  
  12. Phone:                           FAX:
  13. (Include your country code if international)
  14.  
  15. B. PROBLEM DESCRIPTION:
  16.  
  17. What product are you reporting defect against ? _______________________
  18.  
  19. Registration Number: ___________________ (if applicable)
  20.  
  21. Describe the problem that you are experiencing including any
  22. error messages reported, trap screen information, etc.
  23.  
  24. _______________________________________________________________________
  25.  
  26. _______________________________________________________________________
  27.  
  28. _______________________________________________________________________
  29.  
  30. _______________________________________________________________________
  31.  
  32. _______________________________________________________________________
  33.  
  34. _______________________________________________________________________
  35.  
  36. _______________________________________________________________________
  37.  
  38. _______________________________________________________________________
  39.  
  40. _______________________________________________________________________
  41.  
  42. _______________________________________________________________________
  43.  
  44. C. ENVIRONMENT INFORMATION:
  45.  
  46. Please fully describe your environment.  Be sure to include
  47. the following information where applicable:
  48. Operating system and version.
  49. Product names, versions and service levels installed.
  50. Cards installed (ie: token ring - including brand, ethernet)
  51. Communication protocols (ie: APPC, NETBIOS, TCP/IP)
  52. Size of memory
  53. Hard disk size (including space remaining where SWAPPER.DAT resides)
  54. Any other information you feel may be related to the problem.
  55.  
  56. _______________________________________________________________________
  57.  
  58. _______________________________________________________________________
  59.  
  60. _______________________________________________________________________
  61.  
  62. _______________________________________________________________________
  63.  
  64. _______________________________________________________________________
  65.  
  66. _______________________________________________________________________
  67.  
  68. _______________________________________________________________________
  69.  
  70. _______________________________________________________________________
  71.  
  72. _______________________________________________________________________
  73.  
  74. _______________________________________________________________________
  75.  
  76. D. PROBLEM RE-CREATION:
  77.  
  78. Provide a step-by-step description of how you re-create this
  79. problem, if you can re-create it.  If the problem is intermittent,
  80. then describe any commonalities between the occurrences of the problem.
  81.  
  82. _______________________________________________________________________
  83.  
  84. _______________________________________________________________________
  85.  
  86. _______________________________________________________________________
  87.  
  88. _______________________________________________________________________
  89.  
  90. _______________________________________________________________________
  91.  
  92. _______________________________________________________________________
  93.  
  94. _______________________________________________________________________
  95.  
  96. _______________________________________________________________________
  97.  
  98. _______________________________________________________________________
  99.  
  100. _______________________________________________________________________
  101.  
  102. Did you always have this problem ? ___
  103.  
  104. If no, what changed in your environment ? _____________________________
  105.  
  106. _______________________________________________________________________
  107.  
  108. _______________________________________________________________________
  109.  
  110. E. OTHER INFORMATION:
  111.  
  112. Provide any other information you feel may be useful
  113. in diagnosing your problem.
  114.  
  115. _______________________________________________________________________
  116.  
  117. _______________________________________________________________________
  118.  
  119. _______________________________________________________________________
  120.  
  121. _______________________________________________________________________
  122.  
  123. _______________________________________________________________________
  124.  
  125. _______________________________________________________________________
  126.  
  127. _______________________________________________________________________
  128.  
  129. _______________________________________________________________________
  130.  
  131. _______________________________________________________________________
  132.  
  133. _______________________________________________________________________
  134.  
  135. F. ATTACHMENTS
  136.  
  137. Please attach the following:
  138. - Output from SYSLEVEL
  139. - Copy of your CONFIG.SYS
  140.  
  141. Also attach any other output that may assist such as your PROTOCOL.INI,
  142. .NDF files from Communications Manager, etc.
  143. Clearly list what you have attached and specify which machine (when
  144. multiple machines are involved) the information is from.
  145.  
  146. ========================================================================
  147. For OS/2 and IBM DOS defect submission,
  148. mail to:
  149. DEFECT SUPPORT
  150. c/o IBM
  151. 1000 NW 51st St
  152. Internal Zip 1020
  153. Boca Raton, FL 33431
  154. Or FAX to (800)426-6063
  155.                                                                          Y
  156. For OS/2 and IBM DOS application
  157. defect submission, mail to:
  158. PERSONAL SYSTEMS SUPPORT FAMILY
  159. 11400 Burnet Rd
  160. Internal Zip 2901
  161. Austin, TX 78758
  162. Or FAX to (800)426-8602
  163.  
  164.  
  165.  
  166.  
  167.  
  168.  
  169. 12/31/99
  170.