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IBM LAN SYSTEMS NETWORK NEWS- U.S. VERSION
JULY, 1993
INDEX
1. IBM LAN SERVER 3.0
LAN Server 3.0 Review:
A brief review of NETBIOS, the LAN Server 3.0 transport protocol,
usage of bridges and routers, and the concept of domains.
LAN Server Pricing Enhancements:
IBM Personal Software Products Division announced significant
enhancements to the High Volume Pricing Program (HVP) for the OS/2
LAN Server (ISVs) program.
2. IBM SYSTEM MANAGEMENT PRODUCTS
IBM LAN NetView Family of Products:
A complete description of the IBM LAN NetView Family including the
framework and the system management applications.
CID Enabled Applications:
A list of the IBM Configuration, Installation, and Distribution
(CID) enabled applications as well as those from independent
software vendors (ISVs).
3. INDEPENDENT SOFTWARE VENDORS
ISV Solutions:
Find out how you can get information about ISV products.
Protools Adds Key Application to LAN NetView:
Protools provides an integrated solution set for monitoring,
characterization, and analysis of distributed networks.
Microcom to Integrate LANLord with IBM LAN NetView Platform:
Microcom announced an agreement with IBM, under which IBM will
provide technical support to Microcom to assist in integration of
Microcom's LANLord desktop management system with IBM's LAN NetView
manage distributed platform.
4. NETWARE FROM IBM
Several new products were added to the NetWare from IBM family.
NetWare from IBM V3.11 is available preloaded on the IBM PS/2
Server. NetWare 3270 LAN Workstation from IBM is withdrawn.
5. LAN SYSTEMS APPLICATIONS
IBM Network SignOn Coordinator/2 Version 1.1:
A new version of IBM Network SignOn Coordinator/2 extends signon and
password coordination to Novell Netware and DOS host terminal
emulation clients, and provides numerous usability enhancements.
6. BETA PROGRAMS
DCE Beta:
IBM will continue to signup new participants in the existing IBM DCE
for OS/2 and Windows beta programs past the advertised closure date
of July 9, 1993.
IBM Remote LAN Access Beta:
In May, IBM announced an exiting beta program for the IBM remote LAN
access software.
Beta for IBM LAN NetView Family of Products:
The IBM LAN NetView family of products for OS/2 beta availability is
announced.
IBM Multimedia for LAN Server Beta: IBM announced the multimedia
for LAN Server Beta which extends the current distributed multimedia
capability of IBM LAN Server 3.0.
7. BUSINESS SHOWS
Checkout the list of business shows where you can see the IBM LAN
Systems Products in person!
8. EDUCATION
Keep up to date with the latest Communications Manager/2 Distributed
System Management and OS/2 LAN Server courses from Skill Dynamics,
an IBM Company.
9. THE SOFTWARE DISTRIBUTION FORUM
You are invited to attend this forum which will focus on today's
solutions for software distribution.
10. CUSTOMER PARTNERSHIP INVITATION
Read this exciting invitation to customers to join the LAN Systems
Customer Partnership.
11. SURVEY FORM
Please give us your feedback about this newsletter.
Letter from the Editor
Welcome to the world of IBM LAN Systems Network News. This newsletter will
provide you a consolidation of news about IBM LAN Systems software products,
software products from other vendors, and applications for IBM LAN Systems.
Open any business periodical and you will find numerous articles discussing
today's rapid changes in ocmputer technology. Let the Network News help you
keep up - flip throught these pages and stay on the leading edge!
This newsletter is designed for customers. IBM VNET users, on the command
line enter REQUEST LANNEWS PACKAGE FROM LANNEWS AT AUSVM1 or subscribe to
LANNNEWS on MKTTOOLS.
The newsletter is published on a quarterly basis. As our customers, we want
to hear from you. Please send us your suggestions and comments using the
survey form in the back of the newsletter.
Third Edition
This information is not intended to be an assertion of any future action by
IBM. IBM expressly reserves the right to change or withdraw current products
that may or may not have the the same characteristics as products or
information listed in this newsletter. Should IBM modify its products in a
way that may affect the information contained in this newsletter, IBM assumes
no obligation whatsoever to inform you of such modification.
This publication could include technical inaccuracies or typographical errors
for which IBM is not responsible.
(C) Copyright International Business Machines Corporation 1993. All rights
reserved
Note to U.S. Government Users - Documentation and programs related to
restricted rights - Use, duplication or disclosure is subject to restrictions
set forth in GSA ADP Schedule contract with IBM Corp.
IBM may have patents or pending patent applications covering subject matter in
this document. The furnishing of this document does not give you any license
to these patents. You can send license inquiries, in writing, to the IBM
Director of Commercial Relations, IBM Corporation, Purchase, NY 10577.
TRADEMARKS
The following terms, denoted by tradmarks asterisk (*) in this newletter, are
trademarks of the IBM Corporation in the United States and/or other countries.
IBM Corporation - IBM, OS/2, Operating System/2,
NetView, Communications Manager,
NETBIOS, Extended Services,
Presentation Manager, AIX, Workplace
Shell, AS/400, Application System/400,
PROFS, OfficeVision/400,
OfficeVision/MVS, OfficeVision/VM, PS/2,
DatagLANce, FlexLogic, Risc System/6000,
SAA, ImagePlus, Skill Dynamics, IBMLink,
S/390, Database 2, Distributed Database
Connection Services/2, LAN Server
The following terms, denoted by a double asterisk (**) in this newsletter, are
trademarks of other companies as follows:
Apple Computer, Inc. - Macintosh
CompuServe, Inc. - CompuServe
Creative Labs, Inc. - Soundblaster
Digital Communications - IRMA
Associates, Inc.
Intel Corporation - DVI, INDEO
Microcom, Inc. - Microcom
Microsoft Corporation - Microsoft, MS-DOS, Microsoft Windows,
SQL Server, LAN Manager, Windows
Novell, Inc. - Novell, NetWare, Networld, 3270 LAN
Workstation
Open Software Foundation, Inc. - Open Software Foundation, OSF, DCE
Prodigy Services Co. - Prodigy
ProTools, Inc. - ProTools, Network Control Series,
Foundation Manager, Network Consultant
Wall Data, Inc. - RUMBA
*****************************************************************************
1. IBM* LAN SERVER* VERSION 3.0... LET'S TALK
*****************************************************************************
********
IBM LAN SERVER 3.0 REVIEW
NetBIOS Transport Protocol:
NetBIOS is the transport protocol used by LAN Server 3.0. NETBIOS is
encapsulated within other protocols. In todays Wide Area Network (WAN), there
is a need to support multiple protocols and the growth of routers as the means
of providing that connectivity. The motivation for encapsulating NetBIOS in
other protocols is to be able to support a wider range of network
configurations. This shows our commitment to support our customers needs for
inter-operability with other vendors solutions in a WAN environment.
NetBIOS, on its own, is a very efficient protocol for LAN's (single segment)
or WAN's where bridges are utilized (logically a single segment). NetBIOS
gains efficiencies from the fact that it assumes that the network it uses will
be operated as a logically single segment. Other protocols, like TCP/IP,
include facilities for routing messages across networks (especially WANs) that
are connected by routers and do not behave as single segments. Traditionally,
routers in WANs support the protocols that have information built into their
frames to facilitate routing. There are many choices of routers that can be
used to set up a WAN that support IP and IPX. As a result, NetBIOS
applications, like LAN Server, can gain WAN connectivity by taking advantage
of encapsulating NetBIOS in IP or IPX as appropriate.
Several products are available from IBM that could significantly affect the
view of LAN Server 3.0 as an enterprise solution. The IBM 6611 Router/Bridge
represents another option for providing WAN connectivity support to native
NetBIOS frames on a LAN acros either an IP or IPX WAN. The IBM 6611 is a very
important part of the LAN Server WAN connectivity support. The LTLW product
provides a similar capability to the IBM 6611. The LTLW routes native NetBIOS
across SNA WANs.
BRIDGES AND ROUTERS:
Networking customers today are faced with decisions on every front. The usage
of bridges or routers is one area that does not lend itself easily to
generalized statements. Basically, both styles of connecting networks have
their value and should be considered when a network is being designed.
Bridges and routers have differences. Since bridges operate at a lower level
than routers, a customer does not need to be concerned with what protocols are
being or will be utilized. When utilizing routers, the question must
constantly be asked, "What protocol does this new application we are adding
utilize and do all the routers in our WAN support it?" If the answer is "No"
then the customer may need an expensive upgrade. Expensive either because a
vendor may not support or may charge to support the new protocol. Or,
expensive in administrative time to add support that wasn't planned on a year
ago. Bridges in the long run may provide a better protection of a customer's
investment... current and future.
Bridges also divide networks into segments. Both only pass frames that
need to be passed to the next segment and both can pass data across long
distances.
Customers who want to minize traffic across WANs typically choose routers
since its easier to filter protocol frames with a router. However,
customers who are concerned about overall bandwidth of their networks
choose bridges since bridges are much faster than routers and have much
more bandwidth. If a WAN has low bandwidth over a communication line, a
router is a good choice in order to minimize the traffic that is
transmitted across the WAN. However, the WAN is high in bandwidth, a
router will tend to limit the amount of data that can be sent across the
WAN when compared to the amount ofdata that can be sent if a bridge is
used. The general rule of thumb is that if the WAN is not 100% utilized,
a bridge is a better choice to maximize throughput.
DOMAINS:
The concept of domains in LAN Server represents a functional enhancement
over the "server centric" implementation of many other file and print
server products. In a "server centric" environment, a user must have an
ID on each server that they need to access. If a user or group of users
needs to access resources (files and printers) across multiple servers,
it is better to have the group of servers cooperate in such a way that
there is a single point of management and a single user definition and
signon. With this approach, management of a domain of servers is easier
than managing a group of servers that are functionally independent.
The directory service that is unique to LAN Server is aliases. Aliases
provide a "single system image" of the resources shared by all the
servers in a domain. In a server-centric NOS, you must get a list of
servers, get a list of shared resources on each server in the list, and
browse the resources available on a group of servers. With aliases, you
can bring up a single list of resources which represents all resources
that are available from the group of servers that are participating in a
domain. LAN Server aliases also allow you to define resources that are
on a server outside your domain. LAN Server aliases have the advantage
of location independence within a domain so that a resource can be moved
from one server to another without impacting use connection procedures
such as log on assignments. Aliases are a very important part of the LAN
Server domain concept.
********
LAN SERVER PRICING ENHANCEMENTS
by Bo Saxon
On April 1, 1993 PSP announced significant enhancements to the High Volume
Pricing Program for the OS/2 Lan Server Program. The HVP Program, which was
designed for customers who will make specific volume and delivery commitments
and which carries special terms and conditions, offers a deeper discount than
the Volume Discount Agreement (VPA).
Full packs have now been included in the HVP grid and may be aggregated with
client licenses to determine the lowest discount. Also, minimum quantity
requirements have been lowered in order to take advantage of HVP offering.
Now, customers have the option of participating in the HVP Program for as few
as 100 Lan Server licenses and may aggregate server and client licenses in
satisfying this minimum.
For details regarding the enhanced HVP Program, please contact your IBM
marketing representative.
*****************************************************************************
2. IBM SYSTEM MANAGEMENT PRODUCTS... VIEWPOINTS
*****************************************************************************
********
LAN NETVIEW** FAMILY OF PRODUCTS by Bob Rhode
LAN NetView Family of Products
The IBM LAN NetView family of products provides a framework and applications
to implement OS/2-based distributed systems management solutions. The LAN
NetView framework utilizes industry standard interfaces and protocols that
allow an OS/2 system to manage hetrogeneous systems in a LAN environment. An
OS/2 system may also be managed by other systems that conform to the same
standards.
LAN NetView Structure and Resources
The product family includes a set of products that form the strategic frame-
work upon which the system management functions can be built. These frame-
work products provide the common infrastructure, services, and support
elements that:
o Create the managing system environment on OS/2 2.X in which management
applications are built
o Create the managed system environment in OS/2 2.X, DOS 5.0, MS DOS 6.0,
IBM DOS 6.1 and DOS with Microsoft Windows** 3.1 that allows resource
agents to manage system resources
o Provide the resource agents to manage the operating system resources for
the supported systems and the OS/2 subsystem resources for LAN Server,
Communications Manager, and Database Manager.
Through use of these framework services, the task of creating systems manage-
ment applications and resource agents is greatly simplified. Developers can
focus their attention on delivering valued-added applications, and not on
duplicating these common elements. Greater consistency and interoperability
between applications and agents is also achieved. Among the common elements
provided by the set of framework products are:
o Common user interface services
o Communications services supporting multiple protocols and transports
o Event and metadata services
o Common programming interfaces
o Discovery and topology services for LANs
The LAN NetView family of products includes the following set of products that
form the framework for management applications:
o LAN NetView Manage: the set of common services that form the framework
upon which to build management applications. The open industry standard
programming interface X/Open Management Protocol is supported. Protocol
support for Common Management Infromation Protocol (CMIP) and Simple
Network Management Protocol (SNMP) are included among the framework's
common services, so SNMP devices (such as bridges and routers) can be
managed, as can the CMIP-based resource agents provided. Also included
are Topology and Discovery Services that determine and depict the
relationships between the system and network resources.
View is the graphical user interface component of manage for displaying
managed resources and interfacing with LANfocus system management
application functions that support those resources. The common user
Interface conforms to SystemView* Integration Level 2 and CUA-91. A set
of enabling services allows easy extension of the presentation metaphor
to include functions provided by system management applications. These
services are made available via the System Object Model (SOM) programming
interface of OS/2 2.X.
o LAN NetView Enabler: managed system services that are provided for OS/2
2.X. These services are a subset of those provided in the managing
system; they allow the systems to be managed by the applications on the
managing system.
o LAN Netview Agents: CMIP based agents are provided for OS/2 2.X, DOS 5.0,
MS DOS 6.0, IBM DOS 6.1, and DOS with Windows 3.1 that allow the
operating system resources to be managed. Agents allow the managing
system to request data about the resource managers, and manage the
resource manager by setting and changing values.
o LAN Netview Agents Extended: CMIP-based agents are also provided or
managing the OS/2 subsystem resources contained in the Communications
Manager, Database Manager, and LAN Server.
IBM is also developing system management applications to run on the managing
system framework, LAN NetView. These system management applications include:
o LAN Netview Monitor: system performance management for DASD, RAM,and
processor monitoring of the OS/2 workstations and servers, based on
System Performance Monitor/2 technology.
o LAN NetView Fix: system fault management for reporting hardware and
software failures with some fix recommendations.
o LAN NetView Tie: NetView gateway service for collecting and transforming
OSI performance and fault events for transmission to host-based
NetView system.
o LAN NetView Start: an administrative system management tool for planning
and managing the configuration of OS/2 software resources in an
environment implementing IBM CID conventions for remote software
installation. The initial release of this product will precede delivery
of LAN NetView Manage, and therefore it will run as a standalone product.
LAN NetView Monitor
LAN NetView Monitor enables performance management of OS/2 2.X systems through
the use of policies that define resources to be collected, collection
schedules, thresholds and data transfer times. Managed resources include
critical OS/2 2.X and IBM LAN Server and Requester 3.0 resources, all of which
may be selected on a per-metric basis. Threshold monitoring 'allows
management by exception' through alarm notification and associated actions.
Multiple policies can be active at a managed system simultaneously, meaning
that multiple managing systems can be monitoring the same remote system.
Collected data is summarized into an OS/2 SQL database on the managing system,
from which resource, alarm and policy reports can be generated. Realtime
graphing is supported, as well as graphing from the database, and resources
from multiple nodes can be displayed on the same graph. A command line
interface to managing system function is provided for remote unattended
operation, and threshold alarms can be converted to NetView alerts through
registration with the LAN NetView Tie product.
LAN NetView Fix
The IBM LAN NetView Fix Version 1.0 application is designed to receive and
process CMIP and SNMP events in an OS/2 2.X environment.
The fix program can perform the following tasks:
o Register for CMIP and SNMP event notifications from specified resources
on selected managed systems.
o Receive event notification from managed systems.
o Store events specified by the user into an IBM Database Manager database.
o Display events specified by the user on an Event Console as they are
received.
o Provide special handling for events that are designated as important by
the user.
o Retransmit events that cannot be processed at the managing workstation so
that they can be received by another managing application (for example
LAN NetView Tie). If received by Tie, the events can then be forwarded
to a NetView host.
o Call a pager when a specified event is received.
o Display a message pop-up when a specified event is received.
o Invoke user-specified routines for personalized handling of received
events.
LAN NetView Tie
LAN NetView Tie improves centralized control of LAN environments by providing
a means for sending CMIP notifications to NetView in a manner that NetView can
understand. A NetView operator can issue commands (through both the NetView
and OS/2 command line interfaces), to register to receive specific alarm and
non-alarm notifications from resources managed by the LAN NetView environment.
When the alarms that have been registered occur, Tie reports them to NetView
by converting the OSI Alarms to SNA Alerts and sending them to NetView via IBM
OS/2 Communications Manager.
LAN NetView Start
It is IBM's intent to migrate the configuration management tool, LAN NetView
Start, shipped initially as a standalone product in conjunction with CID, to
the LAN NetView Manage framework.
Start is an object-oriented OS/2 2.X application offered as a tool for plan-
ning and managing the configuration of software in a LAN environment. It
provides a graphical user interface for building network "topologies"; work-
station software is managed within the context of the topology. To enable
remote (across-the-LAN) installation of software, Start generates output as
defined by the IBM Configuration/Installation/Distribution (CID) process:
response files and installation procedure files.
A response file is an ASCII file containing keywords and parameters that
direct the installation and/or configuration of software without end-user
involvement. In the generation of Response Files, Version 1.0 of Start/2
supports the following software: LAN Server 3.0--Entry and Advanced,
Extended Services, and Network Transport Services/2 1.0.
Installation procedure files are OS/2 REXX command files containing the
commands to invoke the install programs of the software targeted for the
workstation. These files are designed to be interpreted and processed by the
LAN CID utility component of NTS/2. In the generation of these files, Start/2
1.0 supports CID-enabled applications as well as the IBM OS/2 subsystems
listed above.
Enhancements for the second release of Start/2, the one integrated with
Manage, will include support for configuring additional connectivities,
further simplified configuration administration, and greater integration with
NetView Distribution Manager in support of CID.
********
CID ENABLED APPLICATIONS
by Bob James
Configuration/Installation/Distribution (CID) is the IBM software distribution
strategy for remote, unattended installation of OS/2 systems in a LAN
environment. CID intends to include DOS systems in the future. CID simplifies
the process for installing and maintaining system software and applications.
The CID process can be used by vendor applications. IBM is working with
vendors on how to "CID enable" their products.
All of the IBM applications listed are announced products. Please see your
IBM representative for a complete listing of the Independent Software Vendor
(ISV) applications. Following is a list of IBM CID enabled products.
PRODUCT AVAILABLE
--------------------------------------------------------------------
Operating System/2* V2.0 (OS/2 V2.0 and V2.1) NOW
Extended Services* V1.0 (ES V1.0) NOW
Communications Manager/2 V1.0 (CM/2 V1.0) NOW
DATABASE 2* OS/2 V1.0 (DB2/2 V1.0) NOW
Distributed Database Connection Services/2* V2.0 (DDCS/2 V2) NOW
OS/2 LAN Server V3.0 (LS V3.0) NOW
Network Transport Services/2 (NTS/2) NOW
System Performance Monitor/2 V2.0 (SPM/2 V2.0) NOW
LAN NetView Start V1.1 (Start V1.1) NOW
LAN Station Manager V1.0 (LSM V1.0) NOW
LAN Network Manager Entry V1.0 (LNME V1.0) NOW
LAN Management Utility/2 (LMU/2) NOW
NetView Distribution Manager/2 V2.0 (NetView DM/2 V2.0) NOW
LAN Distributed Platform/2 V2.0 (LANDP/2 V2.0) 93Q2
Software Installer for OS/2 1.2 (SI V1.2) NOW
Presentation Manager* Office/2 V1.3 (PMO/2 V1.3) NOW
LAN Automated Distribution/2 V3.0 (LAD/2 V3.0) NOW
Point-Of-Sale Subsystem/2 V1.0 (POSS/2 V1.0) 93Q4
TCP/IP for OS/2 V2.0 (TCP/IP V2.0) 93Q3
*****************************************************************************
3. INDEPENDENT SOFTWARE VENDORS... HOW ABOUT THAT SOFTWARE!
*****************************************************************************
********
ISV Solutions
by Tim Blackwood
Independent Software Vendor (ISV) Solutions centers around ISV applications
and how they integrate with the IBM LAN Systems products to form customer
solutions.
There are several sources for information on ISV products. The National
Solutions Center maintains a database of products which is available to IBM
Marketing branches and to IBM business partners. The OS/2 Application
Solutions Directory also contains descriptions of over 1700 products, many of
which are LAN oriented. The directory can be ordered by calling 1-800-READ
OS2.
If you know of applications that integrate well with the IBM LAN Systems
products and would like to see that product in a future newsletter, please
contact Tim Blackwood (CompuServ: 71774, 34444 or Prodigy: RWBF42A). Please
include a brief description of the application and a company contact for the
product.
********
MICROCOM** TO INTEGRATE LANLORD WITH IBM LAN NETVIEW PLATFORM
Microcom Inc. a remote PC connectivity company headquartered in Norwood,
Mass., announced on May 26, 1993 that it has signed an agreement with IBM,
under which IBM will provide technical support to Microcom to assist in
integration of Microcom's LANlord desktop management system with IBM's LAN
NetView Manage distributed management platform; and Microcom will provide
technical feedback to IBM regarding IBM's managing framework and agents for
LAN NetView.
Under the non-exclusive agreement, Microcom's Client Server Technologies Group
will develop a new version of LANlord, LANlord NV, which will support IBM's
Presentation Manager, based on the IBM System Object Model Interface, and
utilize IBM's DOS, Windows(tm) and OS/2(R) Enable agents. Each company plans
to market the LANlord NV products to its customers and resellers.
LANlord NV will provide users with access to LANlord's fully integrated set of
applications for managing DOS, Windows and OS/2 LAN- based PCs from the LAN
NetView View topology map, and will utilize DME- based Manage platform
services. The product, which will support both OS/2 2.0 and 2.1, is expected
to be available in late 1993.
"Providing customers with accessibility to their data anytime and anywhere,
across mixed networks of LANs, is a priority of LAN Systems," said Art Olbert,
director of LAN Systems in IBM's Personal Software Products Division (PSP).
"This marketing relationship with Microcom will help PSP and Microcom deliver
industrial-strength systems management applications to a broad base of LAN
customers."
The new product will provide integrated applications for centralized, remote
desktop management. They include realtime PC hardware and software discovery
and inventory; LAN and client PC monitoring; remote configuration; software
metering; and data export and reporting of desktop assets and statistics to
facilitate management of LAN nodes and user support.
LANlord NV will also extend LANlord's current capabilities to include
management of OS/2 LAN clients, and support for the CMOL management protocol,
as well as LANlord's current SNMP-based support for DOS and Windows PC
clients.
Future releases of LANlord NV are expected to provide integration tools for
additional LAN NetView applications, including Start/2; Monitor, IBM's fault
management application; as well as use of Tie, IBM's LAN NetView to NetView
gateway, to support centralized, host-based desktop management.
Developed at the IBM LAN Systems Laboratory in Austin, Texas, the LAN NetView
family of products elevates the management of mixed vendor LANs and networks
of systems to a new level of interoperability.
Emerick Woods of Microcom CST Group, 914-968-2300; or
Lee Feldman of Peters & Feldman, 203-972-1201; or
Deborah Siegel of IBM Media Relations, 914-642-5377
********
PROTOOLS** ADDS KEY APPLICATION TO LAN NETVIEW
By Al Marcus
When you look at the individual tasks entailed in managing a network, you see
a variety of processes being performed, such as monitoring, protocol analysis,
testing and diagnostics, capacity planning, report generation, et al. All of
these tasks are contributing factors in attaining the goal of maintaining an
operable network, running at peak efficiency. Much of this processing is
classified as network analysis; a vital ingredient in managing the network
effectively.
One of the leading application providers in the area of LAN analysis is
ProTools, Inc. Their Network Control Series** (NCS) is an integrated solution
set for monitoring, characterization, and analysis of distributed networks.
Two applications, Foundation Manager** and Cornerstone Agent, comprise NCS.
Foundation Manager is not only a full-function network management system in
its own right, but also a central console for viewing and controlling subnets
throughout an enterprise. Cornerstone Agent, which is a SNMP RMON (Remote
Monitoring MIB) agent, executes real-time monitoring and analysis functions
under control of a local administrator or remote console like Foundation
Manager. The two products work together to form an enterprise-wide network
management system.
Monitoring and filtering network activity, analyzing protocols, setting up
alarms, and displaying statistics can be executed locally or remotely. This
enables a network administrator to monitor the health of any network and
pinpoint problems before they occur. This is accomplished through protocol
analysis, which is basically the function of decoding protocols such as
TCP/IP, NetBIOS, etc., from cryptic notation into a readable representation
appropriate for reporting statistics, and/or passing to graphics applications
to produce charts and graphs. As comprehensive as NCS performs these tasks,
what really sets it apart from other LAN analyzers are its ease of use,
through extensive use of graphics, and its tutorial feature called Network
Consultant**, an on-line consulting system which guides the user through an
extensive knowledge base of common network symptoms, potential problems, and
solutions that isolate those problems.
Several excellent reviews have been accorded ProTools' Network Control Series,
including those in: Data Communications, InfoWorld, LAN Technology, and LAN
TIMES.
ProTools is integrating NCS with IBM LAN NetView. The net effect of this
integration is that LAN NetView users will have the ability to monitor and
analyze local or remote networks from a single platform. Foundation Manager
and Cornerstone Agent will be able to be invoked from the LAN NetView Manage
user interface, and they will also share data from the LAN NetView
Topology/Discovery service.
ProTools can be reached at (503) 645-5400 in Beaverton, Or.
*****************************************************************************
4. NETWARE** FROM IBM
*****************************************************************************
********
NEW PRODUCTS ADDED TO NETWARE FROM IBM FAMILY
by Susan Watson
On June 1, 1993, IBM announced additions to the NetWare from IBM product
family with product availability of June 4, 1993 (refer to Announcement Letter
293-294):
NetWare Services Manager (for LAN NetView) from IBM v1.5
NetWare NFS Gateway from IBM v1.1
NetWare SFT III v3.11 from IBM in user levels of 5 through 250
Upgrades with user levels for NetWare HostPrint from IBM
NetWare SFT III v3.11 from IBM, the mirrored server capability from Novell, is
available in user levels of 5, 10, 20, 50, 100 and 250. In addition, the
controlled availability restrictions announced December 1, 1992 are removed.
NetWare NFS Gateway from IBM v1.1 is a server-based NetWare Loadable Module
(NLM) connectivity solution that extends the reach of NetWare users into the
UNIX** world.
NetWare Services Manager for OS/2 from IBM v1.0 has been updated and now runs
either stand-alone, or snaps unchanged into IBM's LAN NetView product. It is
also renamed to NetWare Services Manager (for LAN NetView) from IBM v1.5.
Upgrades within user levels are available for NetWare HostPrint from IBM v1.0.
********
NETWARE 3270 LAN WORKSTATION** FROM IBM WITHDRAWAL
Effective June 1, 1993, IBM withdrew NetWare 3270 LAN Workstation for DOS,
Windows, and Macintosh** from IBM. This followed the May announcement by
Novell that these products will be transfered to and marketed by Attachmate.
These products will not be sold or serviced by Novell in the future. 3270
clients for NetWare are also available from other vendors, such as DCA's
IRMA** WorkStation and Wall Data's RUMBA**. These products can be referenced
to satisfy customer requirments in the future.
Also announced on June 1st was the withdrawal of obsolete/superseded products.
Unfortunately, the announcement title was shortened to "Withdrawal: NetWare
from IBM". The detailed text was explicit on specific part number withdrawals
and was not confusing. However, the announcement letter title has received
broad circulation and is causing some confusion. NetWare from IBM continues
to be a key member of Personal Software Product's LAN Systems family as
evidenced by the announcement of new NetWare from IBM products.
********
PRELOADED NETWARE ON IBM SERVERS
NetWare from IBM v3.11 is available preloaded on the PS/2* Server 295/195 and
the PS/2 Server 85 (refer to Announcement Letters 193-099 and 193-142
respectively). Also planned availability for the preloaded PS/Valuepoint*
6387-W91 is 6/25/93 (refer to Announcement Letter 193-143).
These offerings provide complete server packages at an attractive price such
that the customer saves significant time during system setup and software
installation. All user levels are available on the 295/195 and 85. The
6387-W91 can be preloaded with the 5, 10, 20, or 50 user level.
For detailed ordering and pricing information, see the Announcement Letters.
*****************************************************************************
5. LAN SYSTEMS APPLICATIONS... WATCH THEM RUN!
*****************************************************************************
********
IBM NETWORK SIGNON COORDINATOR/2 VERSION 1.1
o Tired of logging on to multiple host and LAN accounts every day?
o Spending too much time changing passwords on all your accounts
individually?
If so, IBM Network SignON Coordinator/2 is the end user productivity solution
you've been waiting for!
The IBM Network SignON Coordinator/2 Version 1.1 program offering provides
users on DOS and OS/2 workstations a simplified method of logging on to a
variety of systems and keeping passwords synchronized across multiple
locally-attached workstations and central site hosts:
- OS/2 User Profile Management local and node accounts
- OS/2 LAN Server domains
- Novell NetWare v3.11 servers
- Hosts connected locally via 3270 or 5250 terminal emulation programs
(DOS and OS/2) and APPC (OS/2 only)
- UPM on remote OS/2 workstations (e.g., OS/2 database manager
servers)
- Hosts connected to remote OS/2 workstations acting as gateways for
other DOS and OS/2 workstations.
Users can log on to/log off from/change passwords on a variety of systems at
once by using one simple interface (graphical, command line or full screen) to
perform these operations. This eliminates the need for the end user to
manually work with the various access control functions.
Besides the addition of NetWare and DOS-based terminal emulator support,
Version 1.1 offers many functional and usability enhancements, including:
- A new graphical, icon-based user interface for OS/2 which provides
the capability of selecting single systems for signon operations in
addition to defining a default set of systems
- Increased flexibility in host communication scripts, including
dynamic selection of terminal emulation sessions
- Easier administration and maintenance of configuration file
information
- Workstation independence (end users can access their configuration
files from a Server instead of being required to store this
information on the workstations at which they sign on)
Information on prerequisites and more detailed function can be obtained by IBM
representatives from the MKTTOOLS disk:
- NSC11FLS PACKAGE (a foils package)
- NSC11FLY PACKAGE (a 2-page flyer)
For more information:
o Call 1-800-IBM-4-FAX or 415-855-4329 for a flyer from the IBM FAX
Information Service under the Personal Systems catalog.
o Call 1-800-IBM-CALL to order or to obtain more information on the
product.
******************************************************************************
6. BETA PROGRAMS... GET AN EARLY START!
******************************************************************************
********
IBM DCE** BETA PROGRAM SIGNUP IS EXTENDED
by Dean May
OVERVIEW
IBM is extending the signup period for the current beta programs for IBM DCE
for OS/2 and Windows** to new participants to July 09,1993. This is an
extension to the advertised beta signup closure date of May 28, 1993. The
beta code license expiration date of August 31, 1993 is unchanged.
DESCRIPTION
IBM internals, customer software developers, and independent software
vendors can continue to order the beta program for either DCE for OS/2 or DCE
Client for Windows. Function in the beta program enables software developers
to gain experience with core Distributed Computing Environment (DCE)
technologies, licensed from the Open Software Foundation**. The code in this
beta program should not be used in production.
ORDERING INSTRUCTIONS
The DCE for OS/2 beta has both a hardcopy package of diskettes with
publications or a no-charge electronic package available. An information
document with ordering instructions can be obtained as follows:
* IBM VNET: type "REQUEST DSSINFO FROM DCEREQ AT AUSVM1".
* CompuServe**: access DCE.TXT in the OS2DF2 forum DCE library.
* IBM OS2BBS: go to the OS/2 Software Library, then select the DSSINF
document in the OS/2 Documents and Information section.
The DCE Client for Windows beta has only a no-charge electronic package
available. An information document with ordering instructions can be obtained
as follows:
* IBM VNET: type "REQUEST WINDCE FROM DCEREQ AT AUSVM1".
* CompuServe: access WINDOW.DCE in the OS2DF2 forum DCE library.
* IBM OS2BBS: go to the OS/2 Software Library, then select the WINDCE
document in the OS/2 Documents and Information section.
TECHNICAL SUPPORT
All participants receive no-charge technical support on the OS2DCE CFORUM on
OS2BBS/IBMPC or the CompuServe OS2DF2 forum DCE section. IBM support will be
provided on a 'reasonable efforts' basis.
We appreciate your participation in our DCE beta programs and look forward to
receiving your input.
********
The IBM REMOTE LAN ACCESS (RLA) Beta Program
by Bill Word
In May, IBM announced an exciting beta program for the IBM remote LAN access
software. We encourage you to participate in the beta for this exciting
potential product.
The IBM remote LAN access capability for OS/2 and Windows-based workstaions
enables users to run their unmodified LAN-based applications over public
switch telephone networks (asynchronous, synchronous and ISDN) or PBX/CBX
exchanges. This software solution uses a non-decidated server and supports
most widely-used protocols and network operating systems. It allows creation
of an ad hoc LAN via connection of two or more remote workstations.
To obtain the information package which contains product information, please
use of the following methods:
o IBM VNET: on command line type REQUEST RLAINFO FROM BETASRUS AT AUSVM1
o CompuServe PSPBETA forum: Library Section "Remote LAN Access",
access the file RLAINF.TXT
o OS2BBS Bulletin Board: See the announcement for the Remote LAN Access
beta.
The beta program is not intended to be redistributed by dealers, however,
dealers can use the information package and beta program for their own use and
evaluation.
We are looking forward to working with you in your evaluation of the IBM
remote LAN access beta product. Your input is needed to help us insure that
this potential product meets your expectations. Your responses will
definitely make a difference.
********
BETA FOR IBM LAN NETVIEW FAMILY OF PRODUCTS
by Bob Rhode
The IBM LAN NetView family of products (for OS/2) announces the availability
of a beta program. The ordering information and product details are listed
below.
ORDERING INFORMATION ******
WHO QUALIFIES:
Qualifying applicants are:
o Programmers who want to develop application programs on the LAN NetView
platform that will compete in the fast growing LAN system management
arena.
o Network planners and administrators who want to become familiar with the
LAN NetView family.
ORDERING INSTRUCTIONS:
To order Beta versions of the products mentioned above, do one of the
following:
o In the U.S., call 1-800-IBM-3040 - You will be charged reproduction and
distribution costs. The costs will be $100 for the user package and $200
for the developers package, plus shipping. The Developers package
contains additional documentation for those interested in developing
their own applications.
o In Canada, call 1-800-561-5293 - You will be charged reproduction and
distribution costs. The costs will be $120 for the user package and $240
for the developers package, plus shipping. The Developers package
contains additional documentation for those interested in developing
their own applications.
o In Asia/Pacific and Europe, contact your IBM Marketing Representative.
o IBM representatives can obtain the Beta code/publications by typing at
the VM command line.
Users Package:
TOOLS SENDTO AUSVM1 D953TLS2 OS2DSM GET LNVBETAU PACKAGE
Developers Package:
TOOLS SENDTO AUSVM1 D953TLS2 OS2DSM GET LNVBETAD PACKAGE
QUESTION AND ANSWER SUPPORT:
o From CompuServe:
Use the LAN NetView messages section of the IBM OS/2 Developer 2 Forum
(OS2DF2).
o From OS2BBS:
Access the OS/2 Question and Answer Bulletin Boards, page down and select
the IBM LAN NetView Beta code topic.
o IBM representatives may use the LANNETVU CFORUM on the IBMPC disk.
PRODUCT INFORMATION ******
LAN NETVIEW MANAGE AND ENABLER:
The LAN NetView platform, which includes LAN NetView Manage and LAN NetView
Enabler, serves as the base for systems management applications and offers a
consistent user interface, improved automation functions, and enhanced
integration among products.
The LAN NetView Manage, when combined with Novell's NSM 1.5, provides admin
instrators with a comprehensive set of tools and services to efficiently
manage NetWare and LAN Server, as well as OS/2 and its subsystems, including
Communications Manager/2 and Database Manager/2.
The LAN NetView family of products also includes several applications,
including LAN NetView Monitor, LAN NetView Fix and LAN NetView Tie. Monitor,
Fix and Tie, now available for Beta, are IBM applications written to the
X-OPEN Management (XMP) interface of LAN NetView Manage.
LAN NETVIEW MONITOR:
LAN NetView Monitor enables performance management of OS/2 2.X systems through
the use of policies that define resources to be collected, collection
schedules, thresholds and data transfer times. Managed resources include
critical OS/2 2.X and IBM LAN Server and Requester 3.0 resources, all of which
may be selected on a per-metric basis. Threshold monitoring allows management
by exception' through alarm notification and associated actions. Multiple
policies can be active at a managed system simultaneously, meaning that
multiple managing systems can be monitoring the same remote system. Collected
data is summarized into an OS/2 SQL database on the managing system, from
which resource, alarm and policy reports can be generated. Realtime graphing
is supported, as well as graphing from the database, and resources from
multiple nodes can be displayed on the same graph. A command line interface
to managing system function is provided for remote unattended operation, and
threshold alarms can be converted to NetView alerts through registration with
the LAN NetView Tie product.
LAN NETVIEW TIE:
LAN NetView Tie improves centralized control of LAN environments by providing
a means for sending CMIP notifications to NetView in a manner that NetView can
understand. A NetView operator can issue commands (through both the NetView
and OS/2 command line interfaces), to register to receive specific alarm and
non-alarm notifications from resources managed by the LAN NetView environment.
When the alarms that have been registered occur, Tie reports them to NetView
by converting the OSI Alarms to SNA Alerts and sending them to NetView via IBM
OS/2 Communications Manager.
********
IBM MULTIMEDIA FOR LAN SERVER BETA PROGRAM
by Chuck Shriver
IBM announced the Multimedia for LAN Server beta program on 7/2/93. Orders for
this beta can now be accepted and filled.
The IBM Multimedia for LAN Server beta program function extends the
considerable current distributed multimedia capability of IBM LAN Server 3.0
which allows the playback of multimedia files on the Server to Clients across
a LAN, provided there is no congestion in the Server and the Network. The Beta
multimedia support sets up a controlled environment in which multimedia
applications can be given the required resources to ensure uncompromised
playout at the clients even when there would otherwise be congestion on the
LAN. This Quality of Service capability is what distinguishes this solution
from most other products in this area.
The multimedia support can be easily added to an existing LAN in a
non-disruptive manner so that current data applications can continue without
modification. The support is specifically designed to take advantage of the
Token-Ring LAN priority architecture so that the necessary bandwidth can be
reserved to allow the time-dependent multimedia streams to arrive at the
Client despite other network traffic. In addition, Server resources are
reserved for disk and file access, and clients are enhanced to improve the
flow of images and sound to the end user. Note that other environments such as
Ethernet can also be used with the IBM Multimedia for LAN Server beta
function, but the number of clients may have to be restricted in order
to get acceptable delivery.
Users wishing to exploit multimedia may now evaluate the opportunities through
the use of IBM LAN Server 3.0 with the IBM Multimedia for LAN Server beta
function. Typical applications which can be explored are: "news-on-demand",
kiosks, new employee training, annotated mail and spreadsheet, classroom
computer-assisted education; and many more. The support is essentially
application-independent: that is to say, those based on the more popular
approaches such as INDEO**, DVI**/AVI, Ultimotion, SoundBlaster **, are
specifically accommodated, while others can be accommodated according to their
known characteristics. Additionally, standalone applications based on MMPM/2
or AVK can be run in the distributed mode without modification.
This multimedia support is available for DOS, Windows, and OS/2 clients
connected across a LAN to an IBM LAN Server 3.0 Advanced Server.
The contents of this beta program include the code, documentation and license
required to install Multimedia for LAN Server. Beta Program interfaces and
documentation are available in the U.S. English version only.
For more information and ordering details regarding this beta program, please
do the following:
On IBM's VM Network, type "REQUEST MMLSINFO FROM BETASRUS AT AUSVM1" On
OS2BBS, obtain the LSMULREG package from the 'Documents and Information'
section of the Software Download Library.
On CompuServe *, obtain the documents MMLINF.TXT and MMLORD.TXT from the 'MM
For LAN Server' library section of the PSPBETA forum. This forum can be
accessed via 'GO PSPBETA'.
*****************************************************************************
7. BUSINESS SHOWS... THERE'S NO BUSINESS LIKE SHOW BUSINESS!
by Pete Greulich
*****************************************************************************
IBM LAN Systems will be participating in the shows listed below. These shows
will have LAN Systems products demonstrated by LAN experts. Come to the IBM
booth!
PC Expo 6/29 - 01 New York
Windows, 8/24 - 26 Boston
OS/2 Developers
Conference
PC Expo 10/19 - 21 Chicago
NetWorld** 10/05 - 08 Dallas
Comdex 11/15 - 19 LasVegas
For more information on the shows, please call your IBM Marketing
Representative. IBM VNET users, see NATBOARD catagories: OS2INFO, LANINFO
and CLIENT/SERVER for show announcements.
*****************************************************************************
8. EDUCATION FROM SKILL DYNAMICS... LEARN ALL YOU CAN THIS SUMMER!
by Jim Wilbourne
*****************************************************************************
Keep up-to-date with the latest Communications Manager/2, Distributed Systems
Management (DSM) and OS/2 LAN Server courses from Skill Dynamics, an IBM
Company. Our courses are available at numerous locations around the country.
Many are available as private classes conducted at YOUR location. "Our place
or yours", the choice is up to you. For additional information about
schedules and enrollment procedures, please call 1-800-IBM-TEACH
(1-800-426-8322). Please refer to the EDUCATION application on HONE or MSE
for full course descriptions and schedules. Our external audience may access
HONE via IBMLink.
***** OS/2 Communications Curriculum *****
OS/2 Communications: Networking
Describes how to install and configure Communications Manager/2 to
communicate with S/390 hosts and AS/400 systems. Three days.
G4500: $990 (MSE# CG45000C)
OS/2 Communications: Networking Workshop
Using hands-on labs, learn how to install and configure Communications
Manager/2 to communicate with S/390 hosts and AS/400 systems. Four days.
G4501: $1,440 (MSE# CG45010C)
***** Distributed Systems Management Curriculum *****
Workstation Systems Management Concepts and Products
Discover the concepts and products which address the demand for automated
and simplified processes to manage LAN-based PC systems. Two days.
G3814: $600 (MSE# CG38140C)
DSM: Remote Software Installation Using CID (Configuration, Installation and
Distribution)
This hands-on workshop allows you to experience the CID tools and
techniques that are used in the remote configuration, installation, and
maintenance of OS/2 Version 2.0 workstations. Four days.
G3815: $1,395 (MSE# CG38150C)
Software Change Management Using NetView DM and NetView DM/2
Learn to use NetView Distribution Manager (NetView DM) and NetView
Distribution Manager/2 (NetView DM/2) as tools for managing the
distribution and installation of workstation software and data objects
from a central point. Five days.
G3826: $1,725 (MSE# CG38260C)
NetView DM/2 Workshop
Learn to use NetView Distribution Manager/2 (NetView DM/2) Version 2.0 as
a tool for managing the distribution and installation of workstation
software and data objects from a central point on a single logical LAN.
Three days.
G3827: $1,050 (MSE# CG38270C)
********** OS/2 LAN Services Curriculum **********
OS/2 LAN Services: Introduction for OS/2 and DOS Users Workshop
Acquire the skills end users need to gain access to OS/2 LAN Server
2.0/3.0 resources. Two days.
G4160: $600 (MSE# CG41600C)
OS/2 LAN Services: Planning and Installation
Learn how to plan and install domains, servers and workstations, with the
OS/2 LAN Server 3.0 products. Two days.
G4370: $600 (MSE# CG43700C)
OS/2 LAN Services: Basic LAN Administration Workshop
Introduces the LAN environment using OS/2 LAN Server 2.0/3.0 and related
products. Three days.
G4360: $900 (MSE# CG43600C)
OS/2 LAN Services: Advanced Administration Workshop
Acquire advanced knowledge and techniques for using the OS/2 LAN Server
2.0/3.0 products, both Entry and Advanced. Five days.
G4560: $1,600 (MSE# CG45600C)
OS/2 LAN Services: Performance Workshop
Use hands-on labs to tune for performance in the OS/2 LAN Server 2.0/3.0
environment. Learn about the various components which influence
performance and how they should be configured. Fours days.
G4760: $1,300 (MSE# CG47600C)
OS/2 LAN Services: Integrating NetWare and OS/2 LAN Server
Discover the differences between these "server/requester" products and
learn to take advantage of the functional strengths of each network
environment. Two days.
G4570: $795 (MSE# CG45700C)
REMEMBER ...to reserve your seat, call 1-800-IBM-TEACh (1-800-426-8322).
- If reasonable accommodation is required for an individual with a
disability, please advise of the accommodation in advance.
- Course content, availability and price are subject to change without
notice.
******************************************************************************
9. THE SOFTWARE DISTRIBUTION FORUM
by Michael Goodman
******************************************************************************
AN INVITATION...
You are cordially invited to attend the Software Distribution Forum on
June 30, 1993. This one-day, multi-customer program will focus on today's
solutions for software distribution in a workgroup to enterprise wide approach
for your business. The session will be held at IBM's Networking Center in
Raleigh, North Carolina. Raleigh is served by the Raleigh/Durham
International Airport.
Forums often are scheduled on consecutive days. For example, the software
distribution forum will be followed the next day by the Integrated Help Desk
Forum on July 1st and the C/S Distrubuted Management Forum on June 29th.
These forums will be repeated in the fall.
THE PROGRAM OBJECTIVE...
is to provide you with detailed information about IBM's strategy and products
for Software Distribution. Topics to be discussed include:
o How software distribution has impacted the I/S organization.
o How the lines of business organizations will impact the selection of
a software distribution strategy.
o Why software distribution has become a prime business process.
o What is the IBM strategy for Software Distribution?
o What are the IBM solutions for AIX* and what will (OSF) Distributed
Computing Environment (DCE) provide?
o What products does IBM have to enable you to do Software
Distribution across the many different workgroup environments?
o What IBM services are available to help fill in the gaps?
HOW DO I ATTEND?
Once you've decided to attend the Software Distribution Forum, your IBM
Rpresentative can provide you with a list of dates and then enroll you in a
specific session. You are responsible for your own travel and hotel expenses.
A continental breakfast, snacks, sodas, and lunch will be provided by the
Networking Center. A $300.00 charge will be billed directly to you by Skill
Dynamics by calling 1-800-937-4999 and enrolling in Course E4941. This will
cover program materials and program costs. Forums are business casual. If
you attend multiple forums on consecutive days the cost is reduced to $250.00.
Unless you wish to make your own plans, the Networking Center staff will make
arrangements for you to stay at a hotel which is located conveniently to both
the airport and the Networking Center. You should plan to arrive at the
session by about 8:30. The session will conclude at 5:00 P.M. so you should
schedule your return flights after 6:00 P.M.
IF YOU HAVE ANY QUESTIONS...
Please have your IBM Representative contact the IBM Networking Center staff in
Raleigh. We will be glad to provide you any additional information you
require.
******************************************************************************
10. CUSTOMER PARTNERSHIP INVITATION
by Dave Ogee
******************************************************************************
The Austin IBM LAN Systems Requirements Planning Department extends the
following world-wide invitation to customers interested in becoming actively
involved in our LAN Systems planning and development process. There are
already eighty customers participating in this partnership involving periodic
discussions about a variety of product requirements.
The normal procedure will be:
1. Candidates are selected from the master list to participate in
discussions on a specific topic.
2. The customer representative is contacted by telephone to determine
if there is an interest in the subject and a desire to participate.
3. Pertinent information and/or survey questions are sent prior to any
teleconferences.
4. Follow-up teleconferences with IBM LAN Systems Development and
planning personnel are limited to one hour. Conferences are
initiated by IBM so customers do not incurr telephone cost.
5. Teleconferences are limited to once or twice per quarter with any
given customer.
Customers who have already been involved in requirements discussions are
enthusiastic about the opportunity. We encourage you to participate and want
your input.
If you are a customer or are an IBM employee with a customer who would like to
join in this exciting opportunity, please contact:
Dave Ogee:
- Telephone: 512-838-0580 / IBM Internal TL 678-0580
- FAX: 512-838-1040 or IBM Internal TL 678-1040
- Mail: Dave Ogee
IBM Corporation
11400 Burnet Rd, #9352
Austin, TX 78758
- IBM VM ID: OGEE at AUSVM1
- Internet: lnsysreq@vnet.ibm.comm
******************************************************************************
11. LAN SYSTEMS NETWORK NEWSLETTER (LSNN) SURVEY FORM
******************************************************************************
We want to produce a quality newsletter that meets your needs. Please take 5
minutes to answer the following questions and send your responses to:
- FAX: 512-838-3022 or IBM Internal t/l 678-3022
- MAIL:
IBM LAN Systems Marketing Support Department
IBM Personal Systems LOB
11400 Burnet Rd. #9351
Austin, TX 78758
- IBM VNET:
AUSVM1(LANNEWS)
1. Does the LSNN improve your product knowledge of IBM's LAN Systems
products?
_____ Yes _____ No
2. How often would you like this newsletter published?
_____ Monthly _____ Every other month
_____ Quarterly (currently published quarterly)
3. Is the length of the LSNN:
_____ Too short _____ Too long _____ Just right
4. What other LAN Systems information would you like to see published in
this newsletter?
_______________________________________________________________________
_______________________________________________________________________
5. Are you a customer?
_____ Yes _____ No
6. If you answered yes to #5, please answer the following questions:
o What industry do you work in (e.g. Banking, Insurance, etc.)
________________________________________________________________________
o Do you currently have or plan to have IBM LAN Systems installed?
_____ Yes _____ No
o Do you have LAN Systems installed that are not IBM?
If so, who is the software manufacturer?
________________________________________________________________________
COMMENTS: Please offer any ideas/suggestions to improve the LSNN.
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Thank you for answering this survey. We need your input!