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SOFTWARE.TXT
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OVERVIEW
========
This file contains many different categories of assistance that can be
found to help you get the most from your printer!
Below are listed the main categories:
- Questions concerning your application software
- Technical assistance with your printer
- Missing or broken parts for your printer
- References to companies that provide Custom Font Cards
- Worldwide support phone numbers
Customers in the United States and Canada should use the phone numbers
listed in the sections below. Customers outside the United States or
Canada should refer to the Lexmark Worldwide numbers listed at the bottom
of this file.
APPLICATION SOFTWARE
====================
Consult your software manual for further information regarding
the use of printer drivers with your software. If you still
require assistance, please call the software company's technical
support phone number.
For assistance with the IBM OS/2* or Microsoft Windows** print
drivers for your printer, contact Lexmark Printer Technical Support
at (606)232-3000.
Software Program: Technical Support Number (US):
-----------------------------------------------------------------
Address Book Plus** .............................. (415)345-0551
Alpha**/four ..................................... (617)272-3680
Alpha**/three .....................................(617)272-3680
Ami** ............................................ (404)399-5505
Ami** Pro ........................................ (404)399-5505
APPLAUSE II** .................................... (800)527-6060
Artline** ........................................ (900)288-0852
Arts & Letters** ................................. (214)661-8960
Bank Street Writer Plus** ........................ (415)382-4700
Bannermania** .................................... (415)382-4700
Calendar Creator Plus** .......................... (415)345-0551
COREL Draw** ..................................... (613)728-1990
Crystal Accounting** ............................. (800)247-3224
CrystalLaser** ................................... (800)626-6400
CrystalWriter** .................................. (800)626-6400
DAC-Easy Accounting** ............................ (214)248-0205
DAC-Easy Light** ................................. (214)248-0205
DAC-Easy Payroll** ............................... (214)248-0205
DataEase** ....................................... (203)374-2825
dBASE IV** ....................................... (408)431-9060
DrawPerfect** .................................... (800)541-5098
Electric Desk** .................................. (617)272-3680
Enable/OA** ...................................... (518)877-8236
Excel ............................................ (206)635-7070
Express Publisher** .............................. (415)345-0551
Family Tree** .................................... (510)794-6850
Framework III** .................................. (800)999-1617
Freedom of Press** ............................... (508)663-8213
GEM Desktop Publisher**........................... (900)288-0852
GeoWorks Ensemble** .............................. (510)644-3456
GoScript** ....................................... (619)450-4600
GrandView** ...................................... (408)253-1700
Harvard Graphics** ............................... (408)988-1703
HiJaak** ......................................... (800)374-6738
IBM DisplayWrite* ................................ (800)336-5430
Inset** .......................................... (800)374-6738
Interleaf** Publisher ............................ (800)688-5151
Jetform**-Design ................................. (613)230-4700
Jetform** Print for Windows** .................... (613)230-4700
Jetform** Print for PC ........................... (613)230-4700
Keyworks** ....................................... (617)272-3680
Keyworks Advanced** .............................. (617)272-3680
LabelRIGHT** ..................................... (408)458-9938
Labels Unlimited**................................ (415)345-0551
Lotus 1-2-3** Rel. 2.X ........................... (800)223-1662
Lotus 1-2-3** Rel. 2.2 w/ Allways**............... (800)223-1662
Lotus 1-2-3** Rel. 3.1/3.1+....................... (800)223-1662
Lotus Symphony** ................................. (800)223-1662
Lucid by DAC-Easy** .............................. (214)248-0205
Micrografx Designer** ............................ (214)234-2694
Micrografx Graph Plus** .......................... (214)234-2694
Microsoft** Word ................................. (206)635-7210
Microsoft** Works ................................ (206)635-7150
MultiMate** 4.0 .................................. (800)527-6060
Multimate Advantage II** ......................... (800)527-6060
Multiplan** ...................................... (206)454-2030
Name Tag Kit** ................................... (415)345-0551
Name That Disk** ................................. (415)345-0551
Netware** ........................................ (800)453-1267
OfficeWriter** ................................... (608)274-5047
Org Plus** ....................................... (510)794-6850
PageMaker** ...................................... (206)628-2040
Paradox** ........................................ (408)461-9155
PC Paintbrush IV** ............................... (404)428-0008
PC Paintbrush Plus** ............................. (404)428-0008
PC-Write** ....................................... (206)282-0452
Perspective Junior** ............................. (310)471-6331
PFS: First Choice** .............................. (617)494-1220
PFS: First Graphics** ............................ (617)494-1220
PFS: First Publisher** ........................... (617)494-1220
PlanPerfect** .................................... (800)321-3248
Powerpoint** ..................................... (206)635-7145
Printer Control Panel** .......................... (800)767-8005
Presentation Express** ........................... (800)342-5277
Presentation Team ................................ (900)288-0852
Professional File** .............................. (608)274-5047
Professional Write** ............................. (608)274-5047
Professional Write** Plus ........................ (608)274-5047
Publisher's Paintbrush** ......................... (404)428-0008
Publisher's Type Foundry** ....................... (404)428-0008
Q&A** ............................................ (408)252-5700
Q&A Write** ...................................... (408)252-5700
Quattro Pro** for DOS**........................... (408)461-9122
Quattro Pro** for Windows**....................... (408)461-9122
Quick Schedule Plus** ............................ (415)345-0551
Quicken** ........................................ (415)858-6010
RapidFile** ...................................... (800)527-6060
Reflex** ......................................... (800)527-6060
SAMNA PLUS** ..................................... (404)399-5505
SAMNA Word** ..................................... (404)399-5505
SAMNA Word IV** .................................. (404)399-5505
ScriptServer** ................................... (206)281-8800
SideKick** ....................................... (800)331-0877
Signature** ...................................... (410)576-2040
SmartWare** II ................................... (800)882-5256
SPRINT** ......................................... (800)527-6060
SuperCalc** ...................................... (408)432-1764
SuperProject** ................................... (408)432-1764
T3** ............................................. (505)522-0352
The Magic Form System** .......................... (313)626-0714
The New Print Shop** ............................. (415)382-4700
The Worksheet Utilities** ........................ (617)497-6339
Timberline** Series .............................. (503)626-2181
Time Line** ...................................... (415)897-1445
Top Priority** ................................... (415)345-0551
Trumpet** ........................................ (800)342-5277
Ventura Publisher** .............................. (800)822-8221
WordPerfect** 5.1 ................................ (800)541-5170
WordStar** 7.0 ................................... (900)555-7827
XYWrite III Plus** ............................... (410)576-2040
XYWrite IV** ..................................... (410)576-2040
35mm Express** ................................... (800)342-5277
TECHNICAL ASSISTANCE
====================
Printer Technical Support (US & Canada)............ (606)232-3000
Lexmark Bulletin Board System ..................... (606)232-5653
Settings:
Minimum 1200 Baud
8 Data Bits
No Parity
1 Stop Bit
Facsimile Number .................................. (606)232-2380
BROKEN OR MISSING PARTS
=======================
Broken and Missing Parts (US & Canada)............. (800)453-9267
CUSTOM FONT CARDS
=================
Architext ........................................ (512)490-2240
DataScan Font Service (FR) .... International + 33 + 1342 40485
Fontware Limited (UK) ......... International + 44 + 0329 822857
Intercon Associates .............................. (800)422-3880
RedTitan Limited (UK) .......... International + 44 + 6285 30681
UDP Data Products ................................ (213)782-9800
LEXMARK WORLDWIDE PHONE NUMBERS
===============================
For technical assistance with your printer, contact your point of
purchase or your Lexmark country representative.
Lexmark Bulletin Board System (Worldwide)........ (606)232-5653
Lexmark Bulletin Board System (Asia Pacific) (61)02-488-7869
Settings :
Minimum 1200 Baud
8 Data Bits
No Parity
1 Stop Bit
------------------------------------------------------------------
For technical assistance in Asia Pacific, contact your original
point of purchase or call:
Australia Fiji
Japan Pacific Islands
New Guinea Other Asia Pacific Countries
LEXMARK INTERNATIONAL (AUSTRALIA) PTY LIMITED
Telephone ....................................(61)02-930-3555
Toll Free (Within Australia).................... 008-25-2821
Fax ..........................................(61)02-930-3553
China/Hong Kong
LEXMARK INTERNATIONAL (HONG KONG) LIMITED
Telephone ..................................... (852) 825-6168
Fax ........................................... (852) 877-6708
Bangladesh India
Indonesia Pakistan
Philippines Singapore
Sri Lanka Myanmar
LEXMARK INTERNATIONAL (SINGAPORE) PTE LTD
Telephone ..................................... (65) 227-3488
Fax ........................................... (65) 227-7818
Taiwan
LEXMARK ASIA PACIFIC CORPORATION INC.
Telephone ................................... (886 2) 713-1000
Fax ......................................... (886 2) 712-7499
New Zealand
GESTETNER (NZ) LIMITED
Telephone .................................... (644) 499-4660
Fax .......................................... (644) 499-4669
Republic of South Korea
SINDO RICOH COMPANY, LIMITED
Telephone ..................................... (822) 460-1090
Fax ........................................... (822) 463-4364
Malaysia
MESINIAGA SDN. BHD.
Telephone ..................................... (603) 232-2011
Fax ........................................... (603) 238-8262
Thailand
METRO INFORMATION PRODUCTS CO. LIMITED
Telephone ..................................... (662) 226-5170
Fax ........................................... (662) 226-5189
==================================================================
Programs identified by a single asterisk (*) are trademarks or
registered trademarks of the IBM Corporation. Programs identified
by a double asterisk (**) are trademarks or registered trademarks
of their respective companies.