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OS/2 Shareware BBS: 16 Announce
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SERVIC.TXT
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1992-07-21
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OS/2 SERVICE AND SUPPORT
IBM Service and Support is committed to solving problems
customers discover using OS/2. We appreciate and welcome all
information, feedback, and suggestions you report regarding
our product. Your input is very valuable to us and has
helped us improve our product and our service support.
Our service channels are receiving positive feedback on OS/2
2.0 from our customers. There are a few problems causing
some customers difficulties. For problems we consider
serious and affect many of our customers, we are making
selective fixes available.
Our selective fix strategy allows a customer to apply only
the fix they need. This will address individual customer
needs better and be more timely. Selective fixes are
available electronically on COMPUSERVE, IBMLINK,
and other bulletin boards. The fix will include a problem
description, a readme for installation considerations, an
installation command file, and the fix.
The selective fixes currently available solve the following
problems:
(ATTACHMENT 1)
IBM will be working closely with our customers to keep them
informed of the selective fixes which are available and the
ones we are working on. The fixes we are targeting to make
available soon are:
(ATTACHMENT 2)
Over time, Service Packs will be available which will include
all selective fixes and improvements we make across the
product. We will make public a list of APARs which will be
included in the next Service Pack. This list will be updated
periodically prior to releasing the Service Pack.
The delivery dates of our Service Packs are driven
by customer feedback. Our first Service Pack will be
available in the Fall. It will be available electronically
and by diskette for a nominal charge (materials and
handling).
Most of our service calls are installation, set-up and usage
types of questions. There are about 50 problems generating the
majority of the remaining calls. We are pleased that the
total number of problems our development team is working on
matches our quality improvement projections.
IBM is interested in all problems our customers experience
using OS/2 2.0. All will get special consideration for either
immediate resolution or future improvements to the product.
ATTACHMENT 1:
* Can't install on MFM/RLL (Family 1) disk drives
* Swapper file doesn't shrink until a system re-boot
* Western Digital chip set in SVGA mode can hang during
system install
* TSENG chip set in SVGA mode experiences display
corruption going to and from a fullscreen VDM
* Intermittent trap after exiting WIN-OS/2 full-screen
on 4MB systems
ATTACHMENT 2:
* Old DOS applications can cause trap in the file system
* In certain instances the customer may experience a loss of
the desktop upon booting.
* Cannot access 360K 5 1/4" diskette drive
* In certain instances some icons will either turn black or
disappear