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OS/2 Shareware BBS: 16 Announce
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1994-04-17
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IBM'S OS/2 MEANS NEW POWER FOR MAJOR UTILITY
January 4, 1994
AUSTIN, Texas, Jan. 3, 1994 . . . For the nation's largest
municipal utility, IBM's award-winning OS/2* PC operating system
is proving to be an invaluable resource by helping to pinpoint
trouble, manage requests and offer customers better service than
ever before.
"Perhaps the best feature about OS/2 is that it allows
us to have multiple applications running at the same time," said
Robert C. Burt, director of information technologies at the Los
Angeles Department of Water and Power.
"We've used OS/2 PC-based workstations to help our
customer information system handle customer calls, both
commercial and trouble calls, for the electric and water sides of
our business, greatly enhancing customer satisfaction," he said.
In addition, LA Water and Power has recently taken advantage
of OS/2's full graphical user interface to install a new system
that utilizes GUI capabilities to analyze trouble calls for its
1.4 million electrical customers. "We can now quickly diagnose
problems and dispatch field personnel to solve specific electric
trouble problems using an expert system that relates many
customer trouble calls to individual trouble events," continues
Burt.
"The system also provides full color graphics showing the
exact location, on detailed city maps, of the electrical
equipment and circuits involved in each trouble event."
Another important use of OS/2 for this southern California
utility is a client/server application, a field installation
order system for its water business. Said Burt, "This system
employs PC-based clients and servers, with an additional host
server using OS/2 and DB2*, to manage all requests for new water
service or modifications of existing water service for our
700,000 water customers."
The LA Department of Water and Power is also using OS/2 for
records management. "We've put in a GUI client/server-based
system to allow customized batch processing by each of our
document control centers for the indexing of our corporate
records and subsequent automatic uploading onto the host-based
records management system. The system now manages 3.4 million
records and 26 million images," said Burt.
"We've used OS/2 wherever we've needed a secure, fully
functional operating system. We find that as our users become
more sophisticated and productive with their PCs, they want
access to additional data resources and applications, and OS/2
does an excellent job at providing this kind of access," he said.
* Indicates a trademark or registered trademark of the
International Business Machines Corporation.