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Text File  |  1994-09-13  |  15KB  |  187 lines
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  10. DATE      940913                                                                
  11. CATEGORY  WS00, WS20, CM00, CM40, CM20, GI10                                    
  12. TITLE     IBM TECHNICAL CONNECTION PERSONAL SOFTWARE                            
  13. ABSTRACT         If you are an end user, developer, and/or help desk            
  14.           administrator who needs immediate and comprehensive access to the     
  15.           latest in service and product support information, IBM Technical      
  16.           Connection Personal Software may be the right solution for you.       
  17.                  Think of the IBM Technical Connection Personal Software as a   
  18.           unique reference library of OS/2 (R), DOS, and LAN technical and      
  19.           service information.  Then consider the benefit of periodic CD-ROM    
  20.           updates giving you current information on demand.                     
  21.                  IBM has consolidated the variety of media and sources of       
  22.           information used by its service and support specialists, and          
  23.           delivered that information on an easy-to-use media.  Using the CD-ROM 
  24.           media, you can find an answer quickly and easily because of the way   
  25.           the data is structured.                                               
  26.                  The information is organized into seven databases including    
  27.           AskPSP, OS/2 APARS, compressed corrective service, reference and      
  28.           diagnostic diskettes, technical bulletins, device drivers, and        
  29.           product information.                                                  
  30.                  The cornerstone of the Technical Connection is AskPSP, a       
  31.           case-based expert system tool, used in identifying solutions to       
  32.           OS/2 and LAN problems.  AskPSP facilitates interactive exchange and   
  33.           dynamically establishes potential solutions to your problem -- in     
  34.           essence, becoming your "personal help desk" without your ever having  
  35.           to pick up the phone.                                                 
  36.                  As a bonus, with the initial purchase of the IBM Technical     
  37.           Connection Software, a copy of the CD-ROM containing the OS/2         
  38.           Collection, over 275 books for a variety of OS/2 products, will also  
  39.           be shipped to you.                                                    
  40.                  CHARGES:                                                       
  41.           Single Purchase                $ 59                                   
  42.           Annual Subscription                                                   
  43.              Quarterly                    119                                   
  44.              Monthly                      299                                   
  45.                  AVAILABILITY DATE:  September 13, 1994                         
  46.            (R) Registered trademark of International Business Machines          
  47.              Corporation                                                        
  48.           IN BRIEF . . .                                                        
  49.                  Organized, easy-to-use service and support information in the  
  50.           following seven databases:                                            
  51.           o   AskPSP, a case-based expert system tool to help identify and      
  52.               solve OS/2 and LAN problems.                                      
  53.           o   OS/2 Closed APARS (Authorized Program Analysis Reports)           
  54.           o   Compressed corrective service diskettes (CSD) -- more or fewer    
  55.               CSDs may be included in any given edition                         
  56.               -   OS/2 2.0, 2.1                                                 
  57.               -   OS/2 2.1 for Windows                                          
  58.               -   Extended Services for OS/2                                    
  59.                                                                                 
  60.                                                                                 
  61.                                                                                 
  62. DATA BASE : ALET                                                     PAGE:    2 
  63.                                                                                 
  64.                                                                                 
  65.               -   DB2/2                                                         
  66.               -   APPC                                                          
  67.               -   NetView DM/2 V2.0                                             
  68.               -   LAN Network Manager V1.1                                      
  69.               -   LAN Server 2.0, 3.0                                           
  70.               -   DOS 4.0, 5.0                                                  
  71.               -   PC 3270 Emulation Program                                     
  72.           o   Compressed reference and diagnostic diskettes                     
  73.           o   Technical bulletins including many tips and techniques on how to  
  74.               install and use OS/2 products                                     
  75.           o   Device drivers recently released for OS/2                         
  76.           o   Product information including recent product announcements and    
  77.               newsletters                                                       
  78.                  Additional benefits:                                           
  79.           o   Available separately as a single copy or annual subscription      
  80.           o   Potentially eliminates many calls to service and support experts  
  81.           o   Like your own "personal help desk"                                
  82. PRODNO      Workstations such as:                                               
  83.             8550  8551  8554  8555  8556                                        
  84.             8557  8560  8565  8570  8573                                        
  85.             8580  8590  8595  9553  9556                                        
  86.             9557  9576  9577  9585  9590  9595                                  
  87.             6381  6382  6384  6387                                              
  88.             6472  6482  6484  6492  6494                                        
  89. OVERVIEW  TECHNICAL CONNECTION PERSONAL SOFTWARE                                
  90.           CUSTOMER SUPPORT IMPROVEMENTS                                         
  91.           o   Extensive repository of answers to previously asked questions     
  92.           o   Excellent resource for providing technical support to end users   
  93.           o   Quality information available in single source, therefore saves   
  94.               time and effort                                                   
  95.           REDUCED SUPPORT COSTS                                                 
  96.           o   Reduces connect time charges to bulletin boards for answers to    
  97.               questions                                                         
  98.           o   Provides repository at your finger tips                           
  99.           o   Expedites access to information for browsing or detailed          
  100.               investigation                                                     
  101.           Each issue of the Technical Connection Personal Software includes     
  102.           CSDs for an extensive number of products.  Our goal is to provide you 
  103.           with the latest and most useful information with each edition.  The   
  104.           list of CSDs changes frequently, therefore more or fewer CSDs may be  
  105.           included in any given edition.                                        
  106.                  The major CSDs in the current Technical Connection are:        
  107.           o   OS/2 2.0                                                          
  108.           o   OS/2 2.1                                                          
  109.           o   OS/2 2.1 for Windows                                              
  110.           o   Extended Services for OS/2                                        
  111.           o   DB2/2                                                             
  112.           o   APPC                                                              
  113.           o   NetView DM/2 V2.0                                                 
  114.           o   LAN Network Manager V1.1                                          
  115.           o   LAN Server 2.0                                                    
  116.           o   LAN Server 3.0                                                    
  117.                                                                                 
  118.                                                                                 
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  120. DATA BASE : ALET                                                     PAGE:    3 
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  123.           o   DOS 4.0                                                           
  124.           o   DOS 5.0                                                           
  125.           o   PC 3270 Emulation Program                                         
  126.           PRODUCT POSITIONING                                                   
  127.           The IBM Technical Connection Personal Software benefits the end user, 
  128.           developer, and/or help desk administrator whose constraints on time   
  129.           dictate immediate and comprehensive access to the latest in service   
  130.           and product support information.  The Technical Connection Personal   
  131.           Software delivers that capability and keeps the user current with     
  132.           periodic updates of the information.                                  
  133. CUSTINFO  PUBLICATIONS                                                          
  134.                  No hardcopy publications are shipped with the IBM Technical    
  135.           Connection Personal Software.                                         
  136. TECHINFO  TECHNICAL INFORMATION                                                 
  137.           HARDWARE REQUIREMENTS:  System unit with:                             
  138.           o   Minimum 8MB memory                                                
  139.           o   Minimum 3MB disk space                                            
  140.           o   A CD-ROM drive supported by OS/2 or DOS                           
  141.           SOFTWARE REQUIREMENTS:  One of the following operating systems:       
  142.           o   OS/2 2.0, or later                                                
  143.           o   DOS 4.0, or later, with MSCDEX support                            
  144.           PLANNING INFORMATION                                                  
  145.           PACKAGING:                                                            
  146.           o   Program Package -- program CD-ROM, installation documentation,    
  147.               and IBM Program License Agreement for Technical Connection        
  148.               Personal Software                                                 
  149. ORDERING  ORDERING INFORMATION                                                  
  150.                  Orders may be placed directly to IBM by calling 800-992-4777   
  151.           or 800-237-5511.                                                      
  152.                  Shipment of orders will begin immediately.                     
  153.                                                        PART                     
  154.           DESCRIPTION                 MEDIA            NUMBER                   
  155.           Technical Connection                                                  
  156.             Personal Software         CD-ROM           SK2T-2931                
  157.                  PROGRAM PACKAGE -- program CD with installation documentation; 
  158.           IBM Program License Agreement for Technical Connection Personal       
  159.           Software                                                              
  160.           TERMS AND CONDITIONS                                                  
  161.                  This program is licensed under the terms and conditions of the 
  162.           IBM License Agreement for Technical Connection Personal Software.  A  
  163.           copy of the agreement is included in the program package.             
  164.           WARRANTY:  The warranty period for the media on which the data is     
  165.           recorded is three months from the date of its delivery to the         
  166.           original user as evidenced by a receipt.  If notified during the      
  167.           warranty period that the media contains defects in material           
  168.           workmanship under normal use, IBM will replace the media.             
  169.           PROGRAM SERVICES:  Customers experiencing problems with the           
  170.           installation of the CD-ROM in particular may call Software Solution   
  171.           Services at 800-992-4777 or 800-237-5511.                             
  172.                  The technical information on the CD-ROM is provided "as-is"    
  173.           and therefore is not supported by Software Solution Services.         
  174.           CHARGES                                                               
  175.                                                                                 
  176.                                                                                 
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  180.                                                                                 
  181.           Single Purchase                $ 59                                   
  182.           Annual Subscription                                                   
  183.              Quarterly                    119                                   
  184.              Monthly                      299                                   
  185.                                                                                 
  186.               - - -    E N D   O F   P R I N T O U T    - - -                   
  187.