home *** CD-ROM | disk | FTP | other *** search
/ OS/2 Shareware BBS: 16 Announce / 16-Announce.zip / 294550.zip / 294550.ANN
Text File  |  1994-09-13  |  152KB  |  1,856 lines
  1.                                                                                 
  2.                                                                                 
  3.                                                                                 
  4. DATA BASE : ALET                                                     PAGE:    1 
  5.                                                                                 
  6.                                                                                 
  7. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 
  8.                                                                                 
  9.                                                                                 
  10. DATE      940913                                                                
  11. CATEGORY  WS00, WS20                                                            
  12. TITLE     IBM NETVIEW FOR OS/2 -- VERSION 2.0 IBM NETVIEW FOR OS/2 -- VERSION   
  13.           2.1                                                                   
  14. ABSTRACT         IBM NETVIEW (R) FOR OS/2 (R) -- VERSION 2.0 delivers a         
  15.           comprehensive SNMP platform for management of systems and             
  16.           heterogeneous multi-vendor networks.  This support allows NetView for 
  17.           OS/2 to manage any device having an SNMP agent.  Interoperability     
  18.           with NetView on the host and NetView for AIX (R) gives additional     
  19.           flexibility for placing management to suit current needs.             
  20.                  NetView for OS/2's management desk GUI, application            
  21.           interfaces, application builder, and automatic device discovery,      
  22.           along with its generic SNMP applications give the system/network      
  23.           administrators a powerful, easy-to-use tool to establish management   
  24.           applications and improve systems/network availability.                
  25.                  NetView for OS/2's developers toolkit facility for SNMP APIs   
  26.           allows writing of client/server applications that better manage the   
  27.           environments.  NetView for OS/2's SNMP management APIs give the       
  28.           flexibility to create applications to meet any customers needs.  The  
  29.           end-user interface API allows applications seamless integration with  
  30.           NetView for OS/2.  Supporting SNMP over IP, IPX, NetBIOS, and SNA     
  31.           (using AnyNet (TM)/2), NetView for OS/2 gives the user a variety of   
  32.           environments that can be easily managed from one system.              
  33.                  NetView for OS/2 includes agents for management of             
  34.           OS/2 Version 2.0/2.1, IBM LAN Server 3.0/4.0, and IBM OS/2 LAN        
  35.           Requester 3.0/4.0.  IBM LAN NetView Management Utilities for OS/2     
  36.           Version 1.1 (LMU) is included with NetView for OS/2 and has functions 
  37.           for managing IBM DOS 3.3, or later, IBM PC DOS 6.1, or later, OS/2    
  38.           1.3, or later, IBM LAN Server 1.3.1, or later, IBM OS/2 LAN Requester 
  39.           1.3.1, or later, Microsoft** DOS 5.0, or later, Microsoft Windows (1) 
  40.           3.1, Novell** NetWare** 3.11, or later, and Apple** Macintosh**       
  41.           System 7.                                                             
  42.                  NetView for OS/2 collects software and hardware inventory      
  43.           data, monitors and transfers critical files from remote OS/2 machines 
  44.           and schedules commands.                                               
  45.                  IBM NETVIEW FOR OS/2 -- VERSION 2.1 includes agents for OS/2   
  46.           Communications Manager/2 1.1, and DATABASE 2 (TM) OS/2 (DB2/2 (TM))   
  47.           1.1.  The OS/2 agent is enhanced to deliver better print queue        
  48.           management.                                                           
  49.                                           PLANNED                     ONE-      
  50.                                           AVAILABILITY                TIME      
  51.           DESCRIPTION                     DATE                      CHARGE      
  52.           NetView for OS/2 -- Version 2.0 November 25, 1994         $4,995      
  53.           NetView for OS/2 -- Version 2.1 March 31, 1995             4,995      
  54.            (R) Registered trademark of International Business Machines          
  55.              Corporation                                                        
  56.            (TM) Trademark of International Business Machines Corporation        
  57.           ** Product or company name is a trademark or registered trademark of  
  58.              its respective holder.                                             
  59.                                                                                 
  60.                                                                                 
  61.                                                                                 
  62. DATA BASE : ALET                                                     PAGE:    2 
  63.                                                                                 
  64.                                                                                 
  65.            (1) Trademark of Microsoft Corporation                               
  66.           IN BRIEF . . .                                                        
  67.                  NETVIEW FOR OS/2 -- VERSION 2.0                                
  68.           o   Delivers an application platform for the management of systems    
  69.               and networks in the multi-vendor environment through the industry 
  70.               standard SNMP API                                                 
  71.           o   Allows management of OS/2 Version 2.0/2.1, LAN Server 3.0/4.0,    
  72.               OS/2 LAN Requester 3.0/4.0                                        
  73.           o   Provides the management of IBM DOS, OS/2, IBM LAN Server, IBM     
  74.               OS/2 LAN Requester, Microsoft DOS, Microsoft Windows, Novell      
  75.               NetWare, and Apple Macintosh System 7 through the integration of  
  76.               LMU                                                               
  77.           o   Improves systems and network management and administrator         
  78.               productivity through "state-of-the-art" SNMP fault, performance,  
  79.               and configuration application functions                           
  80.           o   Includes a GUI that enables LAN administrators to view the        
  81.               various devices on their heterogeneous network at a glance, thus  
  82.               maximizing productivity and minimizing network outages            
  83.           o   Expands cooperative network management capabilities by            
  84.               interfacing with NetView on the host and NetView for AIX          
  85.           o   Collects hardware and software inventory data from OS/2 machines  
  86.               and stores it into an SQL DB2/2 database or flat file             
  87.           o   Monitors and transfers files from remote OS/2 machines            
  88.           o   Schedules commands on remote OS/2 machines                        
  89.                  NETVIEW FOR OS/2 -- VERSION 2.1                                
  90.           o   Allows management of OS/2 Communications Manager/2 Version 1.1,   
  91.               and later, and IBM DATABASE 2 OS/2 (DB2/2)                        
  92.           o   Provides an OS/2 agent with better print queue management         
  93. PRODNO      5871-AAA                                                            
  94.             16H9589                                                             
  95.             16H9610                                                             
  96. OVERVIEW  DESCRIPTION                                                           
  97.           NETVIEW FOR OS/2 -- VERSION 2.0                                       
  98.           NETVIEW FOR OS/2 OVERVIEW                                             
  99.           o   NetView for OS/2 provides a standards-based platform for the      
  100.               creation and implementation of systems and network resource       
  101.               management applications and the basic management function that    
  102.               complements the applications.                                     
  103.           o   The LAN- and WAN-attached systems and devices to be managed       
  104.               utilize SNMP over either IP, IPX, NetBIOS, or SNA (using          
  105.               AnyNet/2).                                                        
  106.           o   NetView for OS/2 and LMU provide a comprehensive management       
  107.               solution to a rich variety of customer environments.              
  108.           o   NetView for OS/2 allows administrators to manage any              
  109.               device/system having an SNMP agent.  In particular this includes  
  110.               the systems whose agents are part of NetView for OS/2:            
  111.               -   OS/2 Version  2.0/2.1 base operating system                   
  112.               -   OS/2 LAN Server 3.0/4.0                                       
  113.               -   OS/2 LAN Requester 3.0/4.0                                    
  114.                      as well as those systems managed by LAN NetView Management 
  115.               Utilities for OS/2:                                               
  116.               -   IBM DOS 3.3, or later                                         
  117.                                                                                 
  118.                                                                                 
  119.                                                                                 
  120. DATA BASE : ALET                                                     PAGE:    3 
  121.                                                                                 
  122.                                                                                 
  123.               -   IBM PC DOS 6.1, or later                                      
  124.               -   OS/2 1.3, or later                                            
  125.               -   LAN Server 1.3.1, or later                                    
  126.               -   LAN Requester 1.3.1, or later                                 
  127.               -   Microsoft DOS 5.0, or later                                   
  128.               -   Microsoft Windows 3.1                                         
  129.               -   NetWare 3.11, or later                                        
  130.               -   Apple Macintosh System 7                                      
  131.                      Additional management of individual resources can be       
  132.               provided through customer or vendor/consultant applications       
  133.               written for the NetView for OS/2 platform.                        
  134.           o   The product utilizes a common user interface that lets the        
  135.               administrator execute all of the management functions with a      
  136.               common look-and-feel based on CUA (TM) '91 (Workplace Shell (R)   
  137.               paradigm).  The user interface is compliant with the IBM          
  138.               SystemView (R) Integration Level 2.                               
  139.           o   An application development platform is provided to allow creation 
  140.               of systems and network management applications.  Interfaces are   
  141.               provided for user interface integration and access to platform    
  142.               functions.                                                        
  143.           o   NetView for OS/2 is enabled to provide remote installation,       
  144.               configuration, and distribution (CID).                            
  145.                  NetView for OS/2 is designed for management of systems and     
  146.           networks.  NetView for OS/2 provides improved productivity to both    
  147.           the administrator by providing a powerful easy-to-use management      
  148.           facility and the ultimate end user by improving network and resource  
  149.           availability.                                                         
  150.           NETVIEW FOR OS/2 MANAGER:  The manager facility of NetView for OS/2   
  151.           is a platform for the creation and execution of systems and network   
  152.           management applications and includes basic management function that   
  153.           complements the applications.  It is the base for the managing system 
  154.           in the SNMP management model.  It offers standards-based interfaces   
  155.           and services to allow applications to be written to manage any SNMP   
  156.           device.  Some of the major components of the manager are:             
  157.           o   Management Desk Graphical User Interface                          
  158.           o   Management Application Programming Interface                      
  159.           o   Topology/Discovery                                                
  160.           o   Fault Management                                                  
  161.           o   Configuration  Management                                         
  162.           o   Performance Management                                            
  163.           o   Interoperability                                                  
  164.           o   SNMP MIB Support                                                  
  165.           o   Protocols                                                         
  166.           o   Remote Command Line Interface                                     
  167.           MANAGEMENT DESK GRAPHICAL USER INTERFACE:  The management desk        
  168.           component provides a common user interface for displaying managed     
  169.           resources.  This component establishes the user interface metaphor    
  170.           for accessing systems management functions provided by NetView for    
  171.           OS/2 and other management applications based upon NetView for OS/2.   
  172.           Resources may be grouped into collections, for example all servers,   
  173.           all routers, or all devices at one location.  Applications are        
  174.           created and can be invoked against individual resources or against    
  175.                                                                                 
  176.                                                                                 
  177.                                                                                 
  178. DATA BASE : ALET                                                     PAGE:    4 
  179.                                                                                 
  180.                                                                                 
  181.           entire collections.                                                   
  182.                  A set of enabling services that allow easy extension of the    
  183.           presentation metaphor includes functions provided by systems          
  184.           management applications.  These services are made available via the   
  185.           System Object Model (SOM) programming interface of OS/2               
  186.           Version 2.0/2.1 This interface is used to access topology data and    
  187.           the presentation services.                                            
  188.                  The management desk component conforms to SystemView           
  189.           Integration Level 2 and Common User Access (TM) (CUA '91) (Workplace  
  190.           Shell paradigm).                                                      
  191.           MANAGEMENT APPLICATION PROGRAMMING INTERFACE:  The programming        
  192.           interface for application development is the industry standard SNMP   
  193.           API and is endorsed by IBM's SystemView structure.  C and C++         
  194.           language bindings to the SNMP API are provided.                       
  195.           TOPOLOGY/DISCOVERY:  System and network resources are automatically   
  196.           discovered.  This discovery function initially accesses the entire    
  197.           network and stores knowledge of each resource connected via IP, IPX,  
  198.           or NetBIOS transports.  The discovery process does not require the    
  199.           device to have an SNMP agent.  The discovery application keeps the    
  200.           topology updated as resources are added or deleted from the network.  
  201.           FAULT MANAGEMENT:  The fault management facility of NetView for OS/2  
  202.           collects, displays, stores, and upon request forwards to NetView on   
  203.           the host (as alerts) or NetView for AIX any traps received from       
  204.           managed resources.                                                    
  205.                  The fault facility can also store event reports in an event    
  206.           log for future reference.  By using the event function, distributed   
  207.           systems management programs can concentrate on the management of the  
  208.           resources, rather than on routine event report routing and logging.   
  209.                  Also within this component is an event automation function     
  210.           that allows the user to specify actions to be taken when a particular 
  211.           trap is received.  For example:  a trap could cause an application to 
  212.           be executed or message logged.  In addition, NetView for OS/2         
  213.           provides user-configurable status changes that allow a user to        
  214.           specify the status of a node for specific traps.  One enterprise      
  215.           specific trap could indicate that a server is almost out of disk      
  216.           space or another trap could indicate that a router is down.           
  217.           CONFIGURATION MANAGEMENT:  Network administrators can gather          
  218.           historical information about management information base (MIB)        
  219.           variables of SNMP devices using NetView for OS/2's MIB data           
  220.           collector.  The information can be accessed directly or it can be     
  221.           saved in a file and printed in an ASCII format, or exported to a      
  222.           spreadsheet format for future network planning and problem            
  223.           determination.                                                        
  224.                  Also available for customers to address the need for           
  225.           configuration and inventory management is a policy-based component,   
  226.           that collects and centrally maintains OS/2 workstation data (not      
  227.           limited to configuration data).  Information such as hardware         
  228.           inventory data (sometimes referred to as vital product data, or VPD), 
  229.           software inventory (SYSLEVELS), can be collected and stored at a      
  230.           central site.  This data is stored in flat files when collected as    
  231.           ASCII files or in an SQL DB2/2 database when collected as binary      
  232.           files.                                                                
  233.                                                                                 
  234.                                                                                 
  235.                                                                                 
  236. DATA BASE : ALET                                                     PAGE:    5 
  237.                                                                                 
  238.                                                                                 
  239.                  NetView for OS/2 can monitor files at OS/2 workstations on a   
  240.           regularly-scheduled basis.  The monitoring schedule and the names of  
  241.           the files to monitor are defined by the user and specified in the     
  242.           NetView for OS/2 policy notebook.                                     
  243.                  NetView for OS/2 can monitor the status of any file; data file 
  244.           or executable, plain-text or binary files.  At the times specified in 
  245.           the schedule, each file is checked to determine whether it has been   
  246.           changed since the last check.  The criteria for determining change is 
  247.           user specified and can include date/time stamp, filesize, and a CRC   
  248.           checksum.  NetView for OS/2 can also be configured to collect         
  249.           monitored files and store them in flat files and collect information  
  250.           about the files (date/time stamp, filesize) for storage into an SQL   
  251.           DB2/2 database.  This function can be used to manage critical         
  252.           workstation configuration files such as CONFIG.SYS, or AUTOEXEC.BAT,  
  253.           or to monitor and collect the output or workstation utilities such as 
  254.           backup or diagnostics programs.                                       
  255.           PERFORMANCE MANAGEMENT:  Performance of network resources can be      
  256.           monitored by setting and checking thresholds.  Threshold exceed       
  257.           conditions are detected and presented to the administrator.           
  258.           Real-time performance statistics are gathered and presented to the    
  259.           administrator in an easy-to-read graphical form.  This information,   
  260.           provided in peaks and averages, identifies trends and helps track     
  261.           problems.                                                             
  262.           INTEROPERABILITY:                                                     
  263.                  With NetView for OS/2:  Hierarchical support is provided       
  264.           between NetView for OS/2s systems.  Notifications can be received,    
  265.           processed, and forwarded to another NetView for OS/2.  Commands can   
  266.           be received by managed NetView for OS/2 systems from a higher level   
  267.           NetView for OS/2 managing system.                                     
  268.                  With NetView on the System/370 (TM), System/390 (R):  NetView  
  269.           for OS/2 provides complementary network management support with the   
  270.           host NetView.  Traps received from SNMP agents are filtered and       
  271.           converted to SNA alerts by NetView for OS/2 and then sent to NetView  
  272.           on the host.  Alerts from LMU may also be filtered and sent to        
  273.           NetView on the host.                                                  
  274.                  NetView for OS/2 can receive commands from NetView (via CM/2   
  275.           ROPS) and send responses back to NetView.  This two-way IBM solution  
  276.           begins addressing the need for cooperative network management that    
  277.           provides a comprehensive network management solution with installed   
  278.           NetView products.                                                     
  279.                  With NetView for AIX:  NetView for OS/2 provides complementary 
  280.           network management support with NetView for AIX.  Traps received from 
  281.           SNMP agents are filtered and forwarded to NetView for AIX.  Alerts    
  282.           received from the LMU agents are converted to traps and forwarded to  
  283.           NetView for AIX.  NetView for OS/2 can also receive commands from     
  284.           NetView for AIX (via TCP/IP) and send responses back.                 
  285.           SNMP MIB SUPPORT:  With NetView for OS/2's MIB loader, standard       
  286.           MIB-II objects as well as enterprise-specific MIB objects can be      
  287.           managed.  Once a MIB is loaded, the fault, configuration, and         
  288.           performance applications can be used.  Also MIB values can be         
  289.           retrieved or set by a simple point-and-click method of the NetView    
  290.           for OS/2's MIB browser.  When specific MIB objects need to be         
  291.                                                                                 
  292.                                                                                 
  293.                                                                                 
  294. DATA BASE : ALET                                                     PAGE:    6 
  295.                                                                                 
  296.                                                                                 
  297.           monitored on a regular basis, NetView for OS/2's MIB application      
  298.           builder can be used to quickly build applications for standard and    
  299.           enterprise-specific MIB objects, without any programming involved.    
  300.           Once an application is built, the user can add it to the icons'       
  301.           "pull-down", thus giving the network administrator easy access to the 
  302.           new application.                                                      
  303.                  In addition, using the MIB data collector, MIB information can 
  304.           be collected and thresholds can be identified on the collected data   
  305.           so that events are generated once a threshold is exceeded.            
  306.           Performance problems can be detected by using this data collection    
  307.           function of NetView for OS/2.  The MIB data collector can both        
  308.           collect data and continually monitor devices in the network based on  
  309.           polling parameters set by the user.  This data can be presented in    
  310.           either graphical, tabular, or form format.                            
  311.                  New MIBs can be easily added to NetView for OS/2 so that       
  312.           applications can use them to manage network devices.                  
  313.                  MIBs are shipped with the product and on CSDs.  They will also 
  314.           be available through Internet via "anonymous FTP to                   
  315.           netview.cary.ibm.com or 192.35.236.7".                                
  316.           PROTOCOLS:  The managing system communicates with the managed         
  317.           resource using SNMP, an industry standard management protocol, over   
  318.           either IP, IPX, NetBIOS, or SNA (using Anynet/2).  The SNMP interface 
  319.           allows application programs to be written with little knowledge of    
  320.           the underlying transport protocol.                                    
  321.           REMOTE COMMAND LINE INTERFACE:  This facility provides the ability    
  322.           for the user to issue commands from the manager to be executed on an  
  323.           OS/2-managed workstation.  This allows remote execution of OS/2       
  324.           commands and REXX procedures from a management console.  This command 
  325.           facility may be initiated from the manager's GUI or the OS/2 command  
  326.           line interface.  Via LMU there is also a similar capability to issue  
  327.           commands to the Windows workstations.                                 
  328.           OS/2 AGENT:  NetView for OS/2 provides an SNMP agent for managing the 
  329.           OS/2 Version 2.0/2.1 systems.  The following resources are examples   
  330.           of objects that may be managed:                                       
  331.           o   Physical machine (for example, model ID, serial number, type,     
  332.               owner information).                                               
  333.           o   Adapters (such as Micro Channel (R))                              
  334.           o   Floppy and/or fixed disk drive                                    
  335.           o   Processor and/or co-processor                                     
  336.           o   Printer                                                           
  337.           o   Logical serial and/or logical parallel port                       
  338.           o   Logical pointing device                                           
  339.           o   Logical volume                                                    
  340.           o   Keyboard                                                          
  341.           o   Display                                                           
  342.           o   OS/2 process                                                      
  343.           o   OS/2 operating system                                             
  344.           o   Spooled printer                                                   
  345.                  For the OS/2 agent, a rich set of metrics for collection of    
  346.           performance data is used.  These include instrumentation for CPU,     
  347.           memory, files, FAT cache, HPFS cache, physical disk, printer, and     
  348.           communications port.  An example of the metrics for the CPU are:      
  349.                                                                                 
  350.                                                                                 
  351.                                                                                 
  352. DATA BASE : ALET                                                     PAGE:    7 
  353.                                                                                 
  354.                                                                                 
  355.           o   Time the processor was busy                                       
  356.           o   Number of times a thread was scheduled to use the CPU             
  357.           o   Number of interrupts raised                                       
  358.           o   Time spent servicing interrupts                                   
  359.           OS/2 LAN REQUESTER AGENT:  The OS/2 LAN requester agent allows        
  360.           management to control and monitor the state of the requester, get and 
  361.           set both initial and runtime configuration attributes, gather         
  362.           statistics about the requesters' operation, and gather requester VPD. 
  363.           The requester agent can also notify the manager of detected problems. 
  364.           A MIB definition is available for each of the resource managers and   
  365.           their managed resources.                                              
  366.           LAN SERVER AGENT:  The OS/2 LAN server agent provides managed objects 
  367.           that:                                                                 
  368.           o   Allow most server and requester services to  be started, stopped, 
  369.               configured, statistics gathered if the service has any, and the   
  370.               operational state monitored.                                      
  371.           o   Emit traps when certain errors occur.  Examples of possible traps 
  372.               that the agent provides are:                                      
  373.               -   Error and audit log (almost full, full)                       
  374.               -   Disk nearing capacity                                         
  375.               -   Thread limit reached                                          
  376.           IBM NETVIEW FOR OS/2 -- VERSION 2.1                                   
  377.           OS/2 AGENT:  Print queue management will be added to the OS/2 agent.  
  378.           IBM DB2/2 AGENT:  NetView for OS/2 includes support for the DB2/2 1.1 
  379.           product.  It allows the management of the database requester, server, 
  380.           and DDCS gateway functions.  This agent is based on the IETF RDBMS    
  381.           MIB.  Some examples of the functions provided by the DB2/2 agent are: 
  382.           o   Backup/restore/roll-forward database: Provides the recovery       
  383.               capability for corrupted databases                                
  384.           o   Catalog/uncatalog database, remote database, node: Stores/deletes 
  385.               the databases location information in the database directory      
  386.           o   Get database status: Collects the database status such as the     
  387.               last time for backup and number of users connected.               
  388.           o   Collect extensive performance metrics                             
  389.           OS/2 COMMUNICATIONS MANAGER AGENT:  IBM NetView for OS/2 includes the 
  390.           agent to manage the IBM Communications Manager/2 1.1 product.  The    
  391.           Communications Manager agent is focused on the management of          
  392.           dependent LUs, APPC sessions and APPN (R) end, and network nodes.     
  393.                  The Communications Manager currently sends a number of events  
  394.           to NetView for link problems and adapter errors.  These events are    
  395.           also planned to be provided as SNMP traps to the management           
  396.           applications running on the OS/2 management platform.                 
  397.           IBM LAN NETVIEW MANAGEMENT UTILITIES FOR OS/2 VERSION 1.1 (LMU)       
  398.           The LMU product is included with NetView for OS/2.  LMU's             
  399.           implementation for NetView for OS/2 has been enhanced to operate more 
  400.           efficiently with NetView for OS/2 through the newly implemented SNMP  
  401.           APIs.  LMU topology data is loaded into NetView for OS/2's database   
  402.           and integrated into the management desk GUI.  All of the functions    
  403.           available in LMU as a stand-alone product are available when used     
  404.           with NetView for OS/2.                                                
  405.                  When LMU is selected from the management desk user interface,  
  406.           the application is launched.  LMU is an OS/2-based set of services    
  407.                                                                                 
  408.                                                                                 
  409.                                                                                 
  410. DATA BASE : ALET                                                     PAGE:    8 
  411.                                                                                 
  412.                                                                                 
  413.           that aids systems management of LANs.  LMU contains agents for:       
  414.           o   IBM DOS 3.3, or later                                             
  415.           o   IBM PC DOS 6.1, or later                                          
  416.           o   OS/2 1.3, or later                                                
  417.           o   LAN Server 1.3.1, or later                                        
  418.           o   LAN Requester 1.3.1, or later                                     
  419.           o   Microsoft DOS 5.0, or later                                       
  420.           o   Microsoft Windows 3.1,                                            
  421.           o   NetWare 3.11, or later                                            
  422.           o   Apple Macintosh System 7                                          
  423.                  Refer to Software Announcement 293-463 for more details.       
  424.           NETWARE SERVICES MANAGER (NSM) 1.5 APPLICATION                        
  425.           For customers who have NetWare 3.11 or 4.0 installed, NetView for     
  426.           OS/2 allows the use of a management application, NetWare Services     
  427.           Manager (for NetView for OS/2) v1.5, marketed by IBM and Novell.      
  428.                  The NSM application is launched when selected from the         
  429.           management desk user interface.  The following is a sample of the     
  430.           application function available:                                       
  431.           o   Server and workstation schematics -- Provides an overview of the  
  432.               services and hardware resident on the server and its              
  433.               configuration.  For example, double-clicking on a NetWare server  
  434.               icon opens a window which displays graphical views of available   
  435.               RAM, disk utilization, and the types of network interface cards   
  436.               that are installed in the server.                                 
  437.           o   User-defined alert thresholds -- Users can define their own       
  438.               thresholds for a variety of parameters relating to server         
  439.               performance and configuration, such as number of open files on    
  440.               the server and client/ server transactions.  When these           
  441.               thresholds are exceeded, alarms are automatically generated.      
  442.           o   Printer and printer queue configuration and status -- NSM         
  443.               automatically locates NetWare printers and their print queues and 
  444.               displays associated information, such as active jobs in the print 
  445.               queue.                                                            
  446.           o   NLM monitor -- Automatically displays a list of NLMs actively     
  447.               running on the server and associated memory utilization, names,   
  448.               version numbers, and copyright information,                       
  449.           o   Automatic server fault and alert notification -- The entire       
  450.               NetWare environment can be monitored at once.  Network managers   
  451.               can quickly isolate network problems, whatever the source, and    
  452.               quickly and efficiently respond to prevent further network        
  453.               disruption.                                                       
  454.           CUSTOMER VALUE                                                        
  455.           USER PRODUCTIVITY                                                     
  456.           NetView for OS/2 improves user productivity by providing a common     
  457.           management platform from which a variety of management tasks may be   
  458.           performed using a consistent GUI.  Applications will share a common   
  459.           topology display and menu structure.  This common user interface for  
  460.           managing the environment can reduce operator training and reduce the  
  461.           number of operators required to manage diverse resources.             
  462.                  The management desk component of NetView for OS/2 provides a   
  463.           common user interface to both the NetView for OS/2 platform and to    
  464.           systems management applications from IBM and/or other vendors.        
  465.                                                                                 
  466.                                                                                 
  467.                                                                                 
  468. DATA BASE : ALET                                                     PAGE:    9 
  469.                                                                                 
  470.                                                                                 
  471.           Services are provided to ensure a single point-of-entry into systems  
  472.           management applications, using the SAA (R) CUA '91 architecture.      
  473.           Where multiple applications may be required to complete a systems     
  474.           management task, the single point-of-access can reduce the need for   
  475.           specific applications skills.  These services are provided using a    
  476.           GUI that presents the resources to be managed as objects and allows   
  477.           the user to perform actions on these objects without having to know   
  478.           the specifics of each application.                                    
  479.                  The management desk component helps the user find and act upon 
  480.           managed resources (for example, file servers) within complex          
  481.           configurations.  Resources are presented graphically.  Resource       
  482.           objects are presented from the viewpoint of the task being performed, 
  483.           rather than from the viewpoint of a specific application.  The user   
  484.           is able to perform functions on these objects based on the task to be 
  485.           accomplished (for example, get performance statistics for server)     
  486.           without having to directly access the underlying application.         
  487.                  While navigating through the set of objects, the user is able  
  488.           to have multiple active graphical views of the set of related         
  489.           objects.  When changes are made to one view (window), the changes are 
  490.           automatically reflected in all other relevant views for this          
  491.           particular user, with no additional user action required.  The        
  492.           graphical techniques used reduce complexity and let the user manage   
  493.           larger volumes of objects.  The graphical presentation of multiple    
  494.           views helps the user recognize and effectively solve problems.        
  495.                  NetView for OS/2 provides the developer with open and          
  496.           well-documented APIs for application development.  The APIs access a  
  497.           set of system services that allow the developer to create             
  498.           applications without the need to know communications protocols or     
  499.           partner application location.                                         
  500.                  Improved productivity will also be realized by using vendor    
  501.           written NetView for OS/2 applications.  IBM is working with vendors   
  502.           in developing these applications through its NetView Association      
  503.           program.  This program provides application developers with support   
  504.           during development or migration of applications to the NetView for    
  505.           OS/2 platform.  For more information send a letter to:                
  506.               NetView Association                                               
  507.               NetView for OS/2 Desk                                             
  508.               Department H13A/060                                               
  509.               P. O. Box 12195                                                   
  510.               Research Triangle Park, NC  27709                                 
  511.                  Or fax your request to: NetView Association, NetView for OS/2  
  512.           Desk at 919-543-2851.                                                 
  513.           AVAILABILITY:  The availability of a customer's network and its       
  514.           systems increases when using NetView for OS/2's pro-active and        
  515.           reactive management facilities for the multi-vendor environment.      
  516.           NetView for OS/2 provides a "state-of-the-art" tool for quickly       
  517.           diagnosing and resolving failures.                                    
  518.                  With NetView for OS/2, the customer's IP, IPX, and NetBIOS     
  519.           devices and system resources are automatically discovered, added to   
  520.           the management desk and monitored.  SNMP agents are not required on   
  521.           the devices to allow them to be discovered.  When the network         
  522.           changes, a discovery capability automatically indicates the changes   
  523.                                                                                 
  524.                                                                                 
  525.                                                                                 
  526. DATA BASE : ALET                                                     PAGE:   10 
  527.                                                                                 
  528.                                                                                 
  529.           and will update the customer's network display.  This saves network   
  530.           administrators the time of tracking changes in the configuration and  
  531.           updating the network data base.                                       
  532.                  NetView for OS/2 provides a facility that allows the user to   
  533.           define what actions to take when NetView for OS/2 receives a standard 
  534.           or enterprise-specific SNMP trap.  This provides for automation of    
  535.           fault management such as specifying the text message that is logged   
  536.           or programs/applications to be executed when a SNMP trap arrives.     
  537.           This automation facility improves network and resource availability   
  538.           by quickly taking corrective action without operator intervention.    
  539.                  NetView for OS/2 is designed to continuously monitor the       
  540.           network with the goal being to eliminate outages.  A large majority   
  541.           of the operational parameters can be changed while NetView for OS/2   
  542.           continues to collect information about the network.  New applications 
  543.           may be started, or current ones turned off, without disrupting data   
  544.           collection.                                                           
  545.           INSTALLABILITY:  NetView for OS/2's installation procedure provides   
  546.           an easy menu-driven interface to install the product.  The            
  547.           installation process utilizes an install menu to provide easy         
  548.           installation with minimal user interaction.  The user is relieved     
  549.           from having to understand complex, and often error prone, commands    
  550.           required to start/stop, maintain, and configure the applications.     
  551.                  NetView for OS/2's SNMP implementation requires minimal        
  552.           storage while at the same time providing excellent performance.       
  553.           ADAPTABILITY:  NetView for OS/2's management API gives the            
  554.           flexibility to create applications to meet any customers needs.  The  
  555.           end user interface API allows applications seamless integration with  
  556.           NetView for OS/2.  The SNMP API provides an open, public domain API   
  557.           based on Carnegie Mellon's SNMP APIs.                                 
  558.                  New MIBs can be easily added to NetView for OS/2.  As vendors  
  559.           develop new MIBs IBM will test and make them available to customers.  
  560.           This facility will allow customer to easily keep NetView for OS/2     
  561.           current with the types the resources in the network.                  
  562.                  With NetView for OS/2's Management Information Base (MIB)      
  563.           loader, standard MIB-II objects as well as enterprise-specific MIB    
  564.           objects can be managed.  When specific MIB objects need to be         
  565.           monitored on a regular basis, NetView for OS/2's MIB application      
  566.           builder can be used to quickly build applications for standard and    
  567.           enterprise-specific MIB objects without any programming involved.     
  568.           Once an application is built, the user can add it to the icons'       
  569.           "pull-down", thus giving the network administrator easy access to the 
  570.           new application.                                                      
  571.           INTEROPERABILITY:  Cooperative management between NetView for OS/2    
  572.           and a higher level NetView for OS/2, NetView on the host, or NetView  
  573.           for AIX improves network and resource availability.  Cooperative      
  574.           management allows for the quick recognition of network management     
  575.           information from different sources.  This results in faster response  
  576.           to error conditions or performance degradations.  NetView on the host 
  577.           and NetView for AIX automation capabilities, used in conjunction with 
  578.           NetView for OS/2 management functions, will also result in faster     
  579.           responses to conditions that would otherwise require the attention of 
  580.           an operator or network administrator.                                 
  581.                                                                                 
  582.                                                                                 
  583.                                                                                 
  584. DATA BASE : ALET                                                     PAGE:   11 
  585.                                                                                 
  586.                                                                                 
  587.                  Interoperability with NetView on the host and NetView for AIX  
  588.           gives additional flexibility to allow customers to place management   
  589.           where it best fits their needs.                                       
  590.           SUPPORTED STANDARDS                                                   
  591.           o   RFC 1155:  Structure and Identification of Management Information 
  592.               for TCP/IP-based Internets                                        
  593.           o   RFC 1157:  A Simple Network Management Protocol (SNMP)            
  594.           o   RFC 1213:  Management Information Base for Network Management of  
  595.               TCP/IP-based Internets:  MIB-II                                   
  596.           o   RFC 1229:  Interface Extensions MIB                               
  597.           o   RFC 1231:  Token-Ring MIB                                         
  598.           o   RFC 1232:  DS1 MIB                                                
  599.           o   RFC 1243:  Appletalk** MIB                                        
  600.           o   RFC 1271:  Resource Monitor MIB                                   
  601.           o   RFC 1284:  Ethernet** MIB                                         
  602.           o   RFC 1286:  Token-Ring                                             
  603.           o   RFC 1289:  DECnet** MIB                                           
  604.           o   RFC 1315:  Frame Relay MIB                                        
  605.           o   RFC 1420:  SNMP Over IPX                                          
  606.           o   RFC 1514:  Host Resource MIB                                      
  607.           PRODUCT POSITIONING                                                   
  608.           NetView for OS/2 provides an SNMP management platform, three generic  
  609.           SNMP applications, (fault, performance, and configuration) along with 
  610.           agents for the management of systems and networks.  The generic       
  611.           management applications are based upon the same infrastructure (SNMP  
  612.           APIs) as NetView for AIX that facilitates sharing of applications.    
  613.           NetView on the host, NetView for AIX, and NetView for OS/2 are        
  614.           management platforms consisting of platform services and              
  615.           applications.  LAN NetView Management Utilities for OS/2 can run as   
  616.           either a stand-alone product, as a proxy agent for NetView for AIX    
  617.           (via LMU/6000), or as an application with NetView for OS/2 (when      
  618.           purchased with NetView for OS/2, it may only be run as part of        
  619.           NetView for OS/2).  NetView for Windows is a new low-end (SNMP)       
  620.           management system for management from a Windows environment.          
  621.                  These multiple platforms and cooperative management            
  622.           applications are necessary to support complex customer environments   
  623.           that encompass workgroups and distributed and centralized networks    
  624.           with multiple points-of-control.  The management strategy that these  
  625.           management products support has a continuing objective to enhance the 
  626.           existing dynamic synergy between platforms and offer a complete set   
  627.           of management solutions.                                              
  628.                  "Which of these products should I use?" The answer depends on  
  629.           many factors: the size or type of distributed network, the mix of     
  630.           installed hardware (mainframe, RISC, or Intel**-based), the network   
  631.           node configuration (that is, SNMP or non-SNMP devices, types of       
  632.           workstations), preferred method of management (centralized versus     
  633.           distributed), importance of managing workstations and network         
  634.           connections, and cost.  There are many other variables that could be  
  635.           considered in the context of a particular customer.  The management   
  636.           solution may be provided by a combination of management systems,      
  637.           management products and associated applications, all functioning      
  638.           together through the integration of operational control.              
  639.                                                                                 
  640.                                                                                 
  641.                                                                                 
  642. DATA BASE : ALET                                                     PAGE:   12 
  643.                                                                                 
  644.                                                                                 
  645.           NETVIEW ON SYSTEM/370 OR SYSTEM/390:  NetView is used for either      
  646.           centralized management or distributed management when used in         
  647.           conjunction with the NetView for OS/2, NetView for AIX, or other      
  648.           distributed management facilities.  NetView is the centralized        
  649.           management solution within the enterprise performing as the focal or  
  650.           consolidation point for connection of distributed and workgroup       
  651.           customer environments.  The NetView family of products and            
  652.           applications facilitates the management solutions for a broad range   
  653.           of network types by enhancing the infrastructure support and synergy  
  654.           between the available management products, such as; NetView for OS/2, 
  655.           NetView for AIX, and LAN NetView Management Utilities.  This enables  
  656.           the leveraging and protection of both vendor and customer investment. 
  657.           NETVIEW FOR AIX:  The NetView for AIX product initially focused on    
  658.           SNMP device management, using applications for fault, configuration,  
  659.           performance functions, and management of RISC workstations.  Function 
  660.           has been expanded to include non-SNMP devices via LMU/6000.  LMU/6000 
  661.           has enlarged NetView for AIX's scope to include management of         
  662.           distributed and campus environments.  Trouble Ticket (TM)/6000 gives  
  663.           NetView for AIX the capability of responding to a problem or alert    
  664.           situation, with tracking and reporting.  NetView for OS/2 now         
  665.           increases NetView for AIX's scope of management through NetView for   
  666.           OS/2's forwarding of alerts from its managed environment.             
  667.           NETVIEW FOR OS/2:  NetView for OS/2 provides management of the        
  668.           multi-vendor network by providing full native SNMP support and        
  669.           porting the NetView for AIX configuration, fault, and performance     
  670.           applications as the basis of NetView for OS/2 function.  This         
  671.           potentially expands the associated application offerings of NetView   
  672.           for OS/2 and moves towards accomplishment of mutual synergy with      
  673.           NetView for AIX.  This common set of facilities is incorporated       
  674.           within the NetView for OS/2 product versus multiple separate product  
  675.           offerings.  Customers now order one package that contains NetView for 
  676.           OS/2, with its agents, and LMU with its agents.  The customer now has 
  677.           the ability to manage diverse and distributed systems and networks    
  678.           from an OS/2 platform with the added capability to integrate within   
  679.           the enterprise.                                                       
  680.           NETVIEW FOR WINDOWS:  NetView for Windows is a low-end SNMP network   
  681.           management platform for LAN environments, with support for specific   
  682.           network devices (IBM 8230 Model 3 Controlled Access Unit and IBM 8224 
  683.           Ethernet Stackable Hub).  NetView for OS/2 is also a SNMP management  
  684.           platform for enterprise systems, including the network, LAN, and      
  685.           workgroup environments.                                               
  686.                  NetView for OS/2 and NetView for Windows offer comprehensive   
  687.           management capabilities.  NetView for OS/2 offers GUI, API,           
  688.           application builder, automatic device discovery, along with generic   
  689.           SNMP applications (fault, configuration, and performance) giving the  
  690.           system and network administrators a powerful, easy-to-use tool to     
  691.           establish management policies for improved systems and network        
  692.           availability.  NetView for Windows (like NetView for OS/2) utilizes   
  693.           object oriented technology, to provide integrated fault, performance, 
  694.           and configuration management.                                         
  695.           LAN NETVIEW MANAGEMENT UTILITIES FOR OS/2:  LAN NetView Management    
  696.           Utilities for OS/2 is a suite of applications for managing OS/2, DOS, 
  697.                                                                                 
  698.                                                                                 
  699.                                                                                 
  700. DATA BASE : ALET                                                     PAGE:   13 
  701.                                                                                 
  702.                                                                                 
  703.           Windows, OS/2 LAN Server, NetWare clients and servers, Apple clients, 
  704.           and performs as an SNMP proxy for NetView for AIX.  LMU can be an     
  705.           entry-level systems manager solution for the distributed workgroup    
  706.           environment or as the integrated systems management support for other 
  707.           NetView family of products and applications.  With LMU/6000 running   
  708.           on NetView for AIX, there is the added benefit of complete            
  709.           operational integration between the two products, similar to that     
  710.           which exists between NetView for OS/2 and LMU.                        
  711. CUSTINFO  PUBLICATIONS                                                          
  712.                  The following publications are available after general         
  713.           availability.                                                         
  714.                                                                  ORDER          
  715.           TITLE                                                  NUMBER         
  716.           IBM NetView for OS/2 Installation                                     
  717.             and Administration                                   SC31-8100      
  718.           IBM NetView for OS/2 Agents                            SC31-8102      
  719.           IBM NetView for OS/2 User's Guide                      SC31-8099      
  720.           IBM NetView for OS/2 Developer's Guide                 SC31-8098      
  721.           DISPLAYABLE SOFTCOPY PUBLICATIONS:  All NetView for OS/2 manuals are  
  722.           offered in displayable softcopy form.  All unlicensed manuals are     
  723.           included.  The displayable manuals are part of the basic              
  724.           machine-readable material.  The files are shipped on the same media   
  725.           type as the basic machine-readable material.                          
  726.                  These displayable manuals can be used with the BookManager (R) 
  727.           READ licensed programs in any of the supported environments.  Terms   
  728.           and conditions for use of the machine readable files are shipped with 
  729.           the files.                                                            
  730.           EDUCATION SUPPORT                                                     
  731.           The appropriate curriculum will be updated, as necessary, to include  
  732.           the enhancements in this announcement.  Details for the education     
  733.           support will be provided by product availability through a separate   
  734.           Education Announcement letter.  Descriptions of all classroom and     
  735.           self-study courses are contained in the Catalog of IBM Education      
  736.           (GR28-5469).  Call IBM Education and Training at 800-IBM-TEACH        
  737.           (426-8322) for schedules and enrollments.                             
  738. TECHINFO  TECHNICAL INFORMATION                                                 
  739.           SPECIFIED OPERATING ENVIRONMENT                                       
  740.           HARDWARE REQUIREMENTS:  IBM NetView for OS/2 executes on IBM PS/2     
  741.           (R), IBM Industrial Computer, and non-IBM personal computer hardware  
  742.           configurations that are supported by IBM OS/2 Version 2.0 with the    
  743.           Service Pak 2 or IBM OS/2 2.1 with Service Pak 1.                     
  744.                  IBM NetView for OS/2 can function in client or server machines 
  745.           with appropriate RAM and disk.  A LAN adapter or communications card  
  746.           is also required.  There is currently no restriction that the         
  747.           hardware be IBM only.                                                 
  748.                  IBM NetView for OS/2 has the following memory requirements:    
  749.           OS/2 MANAGING WORKSTATIONS:  8MB to 10MB of additional memory is      
  750.           needed for NetView for OS/2 above other prerequisite and corequisite  
  751.           software.  If LMU is used, an additional 4MB of memory is required.   
  752.           An additional 1MB per 200 managed systems is also needed.             
  753.                  40MB of additional disk is needed above other prerequisite and 
  754.           corequisite software.                                                 
  755.                                                                                 
  756.                                                                                 
  757.                                                                                 
  758. DATA BASE : ALET                                                     PAGE:   14 
  759.                                                                                 
  760.                                                                                 
  761.                  The minimum configuration is a system with a 486DX or          
  762.           equivalent processor.                                                 
  763.                  It is recommended that a managing system not be used as a      
  764.           server system (such as a LAN Server, database server, and fax         
  765.           server).                                                              
  766.           OS/2 MANAGED WORKSTATIONS:  Depending on current memory usage,        
  767.           additional memory may not be required.  The number of agents and the  
  768.           frequency of use, frequency of monitoring, and the frequency of       
  769.           management requests may increase memory requirements.  Memory         
  770.           requirements can vary from 256KB to 1MB.  The OS/2 managed            
  771.           workstation requires a minimum of a 386 or equivalent processor.      
  772.                  6MB of disk is required for the OS/2 agent including LAN       
  773.           requester and LAN server.                                             
  774.                  For more information about the hardware requirements of        
  775.           prerequisite and corequisite software products, refer to the product  
  776.           documentation for those products.                                     
  777.           SOFTWARE REQUIREMENTS:                                                
  778.           THE MANAGING SYSTEM:                                                  
  779.           o   Operating System                                                  
  780.                      IBM OS/2 Version 2.0 plus the Service Pak 2 (XR06100) or   
  781.               IBM OS/2 Version 2.1 plus the Service Pak 1 (XR06200), both with  
  782.               appropriate APARs.  The README file will contain the list of      
  783.               required APARs.                                                   
  784.                      NOTE:  The Service Pak may be acquired by calling          
  785.               800-3IBMOS2 (342-6672).                                           
  786.                      NOTE:  The REXX feature of OS/2 must be installed on all   
  787.               managing workstations before installation.                        
  788.                      NOTE:  Serviceability and diagnostic aids must be          
  789.               installed on all workstations.                                    
  790.           o   TCP/IP protocol (required if LMU is utilized).                    
  791.           o   DB2/2 1.1, if VPD or collected files are to be stored into an SQL 
  792.               database.                                                         
  793.           o   LAN transport functions from products as needed:                  
  794.               -   IBM TCP/IP for OS/2 -- Version 2.0                            
  795.               -   IBM Network Transport Services/2 (NTS/2)                      
  796.               -   IBM AnyNet/2 Version 2.0                                      
  797.               -   IBM Communications Manager Version 1.1 (includes NTS/2)       
  798.               -   IBM LAN Server 3.0/4.0 (includes NTS/2)                       
  799.           o   Refer to Software Announcement 293-463, for the LMU's software    
  800.               requirements.                                                     
  801.                  In addition, if you want to manage Novell workstations, the    
  802.           following is required on the managing system:                         
  803.           o   NetWare Client for OS/2, previously named NetWare Workstation Kit 
  804.               for OS/2 to discover NetWare workstations.                        
  805.           o   Optionally, NetWare Services Manager (for NetView for OS/2) v1.5  
  806.               can be used to take advantage of the functions provided in that   
  807.               product.                                                          
  808.           THE MANAGED SYSTEM:                                                   
  809.           o   Operating System                                                  
  810.                      IBM OS/2 2.0 plus the Service Pak 2 (XR06100) or IBM       
  811.               OS/2 2.1 plus the Service Pak 1 (XR06200), both with appropriate  
  812.               APARs.  The README file will contain the list of required APARs.  
  813.                                                                                 
  814.                                                                                 
  815.                                                                                 
  816. DATA BASE : ALET                                                     PAGE:   15 
  817.                                                                                 
  818.                                                                                 
  819.                      NOTE:  The Service Pak may be acquired by calling          
  820.               800-3IBMOS2 (342-6672).                                           
  821.                      NOTE:  Serviceability and Diagnostic Aids must be          
  822.               installed on all workstations.                                    
  823.           o   LAN Transport function from one of the following products:        
  824.               -   IBM TCP/IP for OS/2 Version 2.0                               
  825.               -   IBM Network Transport Services/2 (NTS/2)                      
  826.               -   IBM AnyNet/2 Version 2.0                                      
  827.               -   IBM Communications Manager Version 1.1 (includes NTS/2)       
  828.               -   IBM LAN Server 3.0/4.0 (includes NTS/2)                       
  829.           o   For LMU managed devices, refer to LMU announcement 293-463.       
  830.           COMPATIBILITY:  NetView for OS/2 -- Version 2.0 is a follow on for    
  831.           IBM LAN NetView Version 1.0 family of products.  Version 2.0 uses the 
  832.           same user interface but changes the agents and applications.          
  833.           Version 1.0 agents are not supported with Version 2.0.  Program       
  834.           migration is performed by replacing the current release with          
  835.           Version 2.0.                                                          
  836.                  The APIs between LMU and NetView for OS/2 have been change to  
  837.           improve performance between the two products.  Customer having LMU    
  838.           installed do not need to install the LMU contained with NetView for   
  839.           OS/2.                                                                 
  840.           PERFORMANCE CONSIDERATIONS:  Performance of IBM NetView for OS/2 is   
  841.           dependent on several factors, including hardware performance (a       
  842.           I486** processor or equivalent/faster processor), the number of       
  843.           concurrently-used applications, and the frequency of performing       
  844.           systems management functions.                                         
  845.                  Performance of OS/2-managed workstations is dependent on the   
  846.           hardware (an 80386 or equivalent/faster), the number of agents that   
  847.           are in use on the machine, and the frequency of systems management    
  848.           operations executing on the OS/2-managed workstation.                 
  849.           PLANNING INFORMATION                                                  
  850.           INSTALLATION SUPPORT:  A complimentary 60-day getting started period  
  851.           is provided to eligible customers. See Services Announcements 694-013 
  852.           and 694-014 for details and qualifications.                           
  853.           TECHNICAL SUPPORT:  Technical support and services are available      
  854.           through the personal systems support family. See Services             
  855.           Announcement 694-014 for details and ordering instructions.           
  856.           MIGRATION SERVICES:  Migration support is available.                  
  857.           FEE SERVICES:  In addition to the Personal Systems Support Family,    
  858.           assistance in application and system design, planning, configuration, 
  859.           and implementation is available through various types of reviews,     
  860.           workshops, and scenario-based publications services.                  
  861.                  The NetView for OS/2 service engagement provides customized    
  862.           installation and configuration assistance for customers implementing  
  863.           systems management using NetView for OS/2.  This service includes the 
  864.           following:                                                            
  865.           o   Installation and configuration of NetView for OS/2 on both        
  866.               managing and managed systems (on either test environment or       
  867.               production environment)                                           
  868.           o   Installation and configuration of NetView for OS/2 Management     
  869.               Desk, MIB Browser, Data Collector, Event Log, Event Automation    
  870.               and other features                                                
  871.                                                                                 
  872.                                                                                 
  873.                                                                                 
  874. DATA BASE : ALET                                                     PAGE:   16 
  875.                                                                                 
  876.                                                                                 
  877.           o   Configuration of a NetView for OS/2 CID code server documentation 
  878.               and review of step-by-step installation instructions for the      
  879.               specific customer environment                                     
  880.           o   Documentation of a recommended implementation plan                
  881.           o   Validation of customer developed systems management roll-out plan 
  882.           o   Round table discussion of NetView for OS/2 installation,          
  883.               configuration, and implementation questions                       
  884.                  To identify and plan the support and services to satisfy your  
  885.           customer requirements, contact your local IBM representative, area    
  886.           OS/2 LAN Systems resources and services center, or national support   
  887.           via the Personal Systems Competency Center at 800-547-1283.           
  888.           PROGRAM SERVICES:  Technical assistance for code related problems     
  889.           (defects) is provided through program services. Suspected problems    
  890.           can be reported to IBM electronically, via facsimile or through the   
  891.           US mail or equivalent. See Services Announcement 694-014 for more     
  892.           details.  Contact addresses are:                                      
  893.           o   Facsimile - 800-426-8602                                          
  894.           o   Electronic - IBM Talklink ( Call 800-992-4777 for more            
  895.               information about reporting defects electronically)               
  896.           o   US mail                                                           
  897.               -   IBM Corporation                                               
  898.               -   Personal Systems Support Family                               
  899.               -   Internal Zip 2901                                             
  900.               -   11400 Burnet Road                                             
  901.               -   Austin, Texas  78728                                          
  902.           PACKAGING:                                                            
  903.           PROGRAM NAME: IBM NETVIEW FOR OS/2:  The NetView for OS/2 program     
  904.           package contains the following:                                       
  905.           o   IBM NetView for OS/2                                              
  906.               -   Eighteen 3.5-inch media (2MB capacity -- double sided)        
  907.               -   License Information Booklet                                   
  908.               -   Proof of License                                              
  909.               -   IBM Program License Agreement Booklet                         
  910.               -   Customer Registration Card                                    
  911.               -   IBM NetView for OS/2 Installation, Program, and License       
  912.                   Information                                                   
  913.           o   LAN NetView Management Utilities for OS/2 -- Version 1.1          
  914.               -   Five 3.5-inch media (2MB capacity -- double sided)            
  915.               -   Memo to Users                                                 
  916.               -   LMU Installation and Customization                            
  917.           SECURITY, AUDITABILITY, AND CONTROL                                   
  918.                  NetView for OS/2 has implemented the security and auditability 
  919.           features as defined by SNMP version 1 host and community names.       
  920.                  User management is responsible for evaluation, selection, and  
  921.           implementation of security features, administrative procedures, and   
  922.           appropriate controls in application systems and communication         
  923.           facilities.                                                           
  924. ORDERING  ORDERING INFORMATION                                                  
  925.                  Orders for new licenses are accepted immediately.              
  926.                  Shipments will begin on the planned availability date.         
  927.                  To order these programs for order type, specify the order type 
  928.           number, feature number, part number, program name, media, and         
  929.                                                                                 
  930.                                                                                 
  931.                                                                                 
  932. DATA BASE : ALET                                                     PAGE:   17 
  933.                                                                                 
  934.                                                                                 
  935.           quantity.                                                             
  936.                  PROGRAM PACKAGE  -- program diskette with documentation.       
  937.           ORDER                                                                 
  938.           TYPE           FEATURE   PART                                         
  939.           NUMBER         NUMBER    NUMBER    PROGRAM NAME                       
  940.           5871-AAA       8385      16H9589   IBM NetView for OS/2               
  941.                                                Version 2.0*                     
  942.           5871-AAA       6808      16H9610   IBM NetView for OS/2               
  943.                                                Version 2.1*                     
  944.           *  Media = 3.5-inch diskette                                          
  945.                  ADDITIONAL LICENSE COPIES -- authorizes the customer who has a 
  946.           program package to make a single copy of the program diskette and     
  947.           printed documentation.                                                
  948.           ADDITIONAL LICENSE COPIES -- VALU:  When the Volume Discount Exhibit, 
  949.           Volume Additional License Usage (VALU) applies authorization to make  
  950.           Additional License Copies begins on the start date specified in the   
  951.           Addendum for Volume Discount.                                         
  952.                  The authorization is given by sending the customer an invoice  
  953.           for an Additional License Copy, the ICA must be in effect, or by      
  954.           sending the customer a Proof of Additional License certificate, the   
  955.           ICA is not required.  The Proof of Additional License certificate has 
  956.           its own part number and feature number.                               
  957.                  Ordering information for NetView for OS/2 -- Version 2.0       
  958.           ORDER                                                                 
  959.           TYPE           FEATURE   PART                                         
  960.           NUMBER         NUMBER    NUMBER    PROGRAM NAME                       
  961.           5872-AAA       8388      16H9590   IBM NetView for OS/2               
  962.                                                Version 2.0                      
  963.                                                Proof of                         
  964.                                                Additional License               
  965.                                                with Certificate                 
  966.           5872-AA2       8388      16H9590   IBM NetView for OS/2               
  967.                                                Version 2.0 (VALU)               
  968.                                                Proof of                         
  969.                                                Additional License               
  970.                                                with Certificate                 
  971.           5872-AAA       8389      16H9591   IBM NetView for OS/2               
  972.                                                Version 2.0                      
  973.                                                Proof of                         
  974.                                                Additional License               
  975.                                                without Certificate              
  976.           5872-AA2       8389      16H9591   IBM NetView for OS/2               
  977.                                                Version 2.0 (VALU)               
  978.                                                Proof of                         
  979.                                                Additional License               
  980.                                                without Certificate              
  981.                  Ordering information for NetView for OS/2 -- Version 2.1       
  982.           ORDER                                                                 
  983.           TYPE           FEATURE   PART                                         
  984.           NUMBER         NUMBER    NUMBER    PROGRAM NAME                       
  985.           5872-AAA       0846      16H9611   IBM NetView for OS/2               
  986.                                                Version 2.1                      
  987.                                                                                 
  988.                                                                                 
  989.                                                                                 
  990. DATA BASE : ALET                                                     PAGE:   18 
  991.                                                                                 
  992.                                                                                 
  993.                                                Proof of                         
  994.                                                Additional License               
  995.                                                with Certificate                 
  996.           5872-AA2       0846      16H9611   IBM NetView for OS/2               
  997.                                                Version 2.1 (VALU)               
  998.                                                Proof of                         
  999.                                                Additional License               
  1000.                                                with Certificate                 
  1001.           ORDER                                                                 
  1002.           TYPE           FEATURE   PART                                         
  1003.           NUMBER         NUMBER    NUMBER    PROGRAM NAME                       
  1004.           5872-AAA       0847      16H9612   IBM NetView for OS/2               
  1005.                                                Version 2.1                      
  1006.                                                Proof of                         
  1007.                                                Additional License               
  1008.                                                without Certificate              
  1009.           5872-AA2       0847      16H9612   IBM NetView for OS/2               
  1010.                                                Version 2.1 (VALU)               
  1011.                                                Proof of                         
  1012.                                                Additional License               
  1013.                                                without Certificate              
  1014.                  PROGRAM PACKAGE UPGRADE  -- program diskette with              
  1015.           documentation.                                                        
  1016.                  Ordering information for NetView for OS/2 -- Version 2.0       
  1017.           ORDER                                                                 
  1018.           TYPE           FEATURE   PART                                         
  1019.           NUMBER         NUMBER    NUMBER    PROGRAM NAME                       
  1020.           5873-AAA       8403      16H9592   NetView for OS/2                   
  1021.                                                Version 2.0                      
  1022.                                                Upgraded from                    
  1023.                                                IBM LAN NetView                  
  1024.                                                Manage                           
  1025.                                                Version 1.0                      
  1026.           5873-AAA       8412      16H9593   NetView for OS/2                   
  1027.                                                Version 2.0                      
  1028.                                                Upgraded from                    
  1029.                                                IBM LAN NetView                  
  1030.                                                System Package                   
  1031.                                                Version 1.0                      
  1032.           5873-AAA       8413      16H9594   NetView for OS/2                   
  1033.                                                Version 2.0                      
  1034.                                                Upgraded from                    
  1035.                                                LMU Version 1.0                  
  1036.           5873-AAA       8415      16H9595   NetView for OS/2                   
  1037.                                                Version 2.0                      
  1038.                                                Upgraded from                    
  1039.                                                LMU/2 Version 2.0                
  1040.                  Ordering information for NetView for OS/2 -- Version 2.1       
  1041.           ORDER                                                                 
  1042.           TYPE           FEATURE   PART                                         
  1043.           NUMBER         NUMBER    NUMBER    PROGRAM NAME                       
  1044.           5873-AAA       0848      16H9613   NetView for OS/2                   
  1045.                                                                                 
  1046.                                                                                 
  1047.                                                                                 
  1048. DATA BASE : ALET                                                     PAGE:   19 
  1049.                                                                                 
  1050.                                                                                 
  1051.                                                Version 2.1                      
  1052.                                                Upgraded from                    
  1053.                                                IBM LAN NetView                  
  1054.                                                Manage                           
  1055.                                                Version 1.0                      
  1056.           5873-AAA       0855      16H9614   NetView for OS/2                   
  1057.                                                Version 2.1                      
  1058.                                                Upgraded from                    
  1059.                                                IBM LAN NetView                  
  1060.                                                System Package                   
  1061.                                                Version 1.0                      
  1062.           5873-AAA       0856      16H9615   NetView for OS/2                   
  1063.                                                Version 2.1                      
  1064.                                                Upgraded from                    
  1065.                                                LMU Version 1.0                  
  1066.           ORDER                                                                 
  1067.           TYPE           FEATURE   PART                                         
  1068.           NUMBER         NUMBER    NUMBER    PROGRAM NAME                       
  1069.           5873-AAA       0857      16H9616   NetView for OS/2                   
  1070.                                                Version 2.1                      
  1071.                                                Upgraded from                    
  1072.                                                LMU/2 Version 2.0                
  1073.           5873-AAA       0868      16H9627   NetView for OS/2                   
  1074.                                                Version 2.1                      
  1075.                                                upgraded from                    
  1076.                                                IBM NetView for OS/2             
  1077.                                                Version 2.0                      
  1078.                  ADDITIONAL LICENSE COPY UPGRADE:  -- authorizes the customer   
  1079.           who has a program package upgrade to make a single copy of the        
  1080.           program diskette and printed documentation.                           
  1081.           ADDITIONAL LICENSE COPY UPGRADE -- VALU:  When the Volume Discount    
  1082.           Exhibit -- Volume Additional License Usage (VALU) applies             
  1083.           authorization to make Additional License Copies begins on the start   
  1084.           date specified in the Addendum for Volume Discount.                   
  1085.                  The authorization is given by sending the customer an invoice  
  1086.           for an Additional License Copy Upgrade, the ICA must be in effect or  
  1087.           by sending the customer a Proof of Additional License Upgrade         
  1088.           certificate, in which case the ICA is not required.  The Proof of     
  1089.           Additional License Upgrade certificate has its own part number and    
  1090.           feature number.                                                       
  1091.                  Ordering information for IBM NetView for OS/2 Version 2.0.     
  1092.           ORDER                                                                 
  1093.           TYPE           FEATURE   PART                                         
  1094.           NUMBER         NUMBER    NUMBER    PROGRAM NAME                       
  1095.           5874-AAA       8416      16H9596   NetView for OS/2                   
  1096.                                                Version 2.0                      
  1097.                                                Upgrade from                     
  1098.                                                IBM LAN NetView                  
  1099.                                                Manage Version 1.0               
  1100.                                                Additional license               
  1101.                                                With Certificate                 
  1102.           5874-AA3       8416      16H9596   NetView for OS/2 (VALU)            
  1103.                                                                                 
  1104.                                                                                 
  1105.                                                                                 
  1106. DATA BASE : ALET                                                     PAGE:   20 
  1107.                                                                                 
  1108.                                                                                 
  1109.                                                Version 2.0                      
  1110.                                                Upgrade from                     
  1111.                                                IBM LAN NetView                  
  1112.                                                Manage Version 1.0               
  1113.                                                Additional license               
  1114.                                                With Certificate                 
  1115.           5874-AAA       8417      16H9597   NetView for OS/2                   
  1116.                                                Version 2.0                      
  1117.                                                Upgrade from                     
  1118.                                                IBM LAN NetView                  
  1119.                                                Manage Version 1.0               
  1120.                                                Additional license               
  1121.                                                without Certificate              
  1122.           5874-AA3       8417      16H9597   NetView for OS/2 (VALU)            
  1123.                                                Version 2.0                      
  1124.                                                Upgrade from                     
  1125.                                                IBM LAN NetView                  
  1126.                                                Manage Version 1.0               
  1127.                                                Additional license               
  1128.                                                without Certificate              
  1129.           ORDER                                                                 
  1130.           TYPE           FEATURE   PART                                         
  1131.           NUMBER         NUMBER    NUMBER    PROGRAM NAME                       
  1132.           5874-AAA       8418      16H9598   NetView for OS/2                   
  1133.                                                Version 2.0                      
  1134.                                                Upgrade from                     
  1135.                                                IBM LAN NetView                  
  1136.                                                System Package                   
  1137.                                                Version 1.0                      
  1138.                                                with Certificate                 
  1139.           5874-AA3       8418      16H9598   NetView for OS/2 (VALU)            
  1140.                                                Version 2.0                      
  1141.                                                Upgrade from                     
  1142.                                                IBM LAN NetView                  
  1143.                                                System Package                   
  1144.                                                Version 1.0                      
  1145.                                                with Certificate                 
  1146.           5874-AAA       8419      16H9599   NetView for OS/2                   
  1147.                                                Version 2.0                      
  1148.                                                Upgrade from                     
  1149.                                                IBM LAN NetView                  
  1150.                                                System Package                   
  1151.                                                Version 1.0                      
  1152.                                                without Certificate              
  1153.           5874-AA3       8419      16H9599   NetView for OS/2 (VALU)            
  1154.                                                Version 2.0                      
  1155.                                                Upgrade from                     
  1156.                                                IBM LAN NetView                  
  1157.                                                System Package                   
  1158.                                                Version 1.0                      
  1159.                                                without Certificate              
  1160.           5874-AAA       8420      16H9600   NetView for OS/2                   
  1161.                                                                                 
  1162.                                                                                 
  1163.                                                                                 
  1164. DATA BASE : ALET                                                     PAGE:   21 
  1165.                                                                                 
  1166.                                                                                 
  1167.                                                Version 2.0                      
  1168.                                                Upgrade from                     
  1169.                                                LMU Version 1.0                  
  1170.                                                with Certificate                 
  1171.           5874-AA3       8420      16H9600   NetView for OS/2 (VALU)            
  1172.                                                Version 2.0                      
  1173.                                                Upgrade from                     
  1174.                                                LMU Version 1.0                  
  1175.                                                with Certificate                 
  1176.           5874-AAA       8422      16H9601   NetView for OS/2                   
  1177.                                                Version 2.0                      
  1178.                                                Upgrade from                     
  1179.                                                LMU Version 1.0                  
  1180.                                                without Certificate              
  1181.           5874-AA3       8422      16H9601   NetView for OS/2 (VALU)            
  1182.                                                Version 2.0                      
  1183.                                                Upgrade from                     
  1184.                                                LMU Version 1.0                  
  1185.                                                without Certificate              
  1186.           5874-AAA       8425      16H9602   NetView for OS/2                   
  1187.                                                Version 2.0                      
  1188.                                                Upgrade from                     
  1189.                                                LMU/2 Version 2.0                
  1190.                                                with Certificate                 
  1191.           5874-AA3       8425      16H9602   NetView for OS/2 (VALU)            
  1192.                                                Version 2.0                      
  1193.                                                Upgrade from                     
  1194.                                                LMU/2 Version 2.0                
  1195.                                                with Certificate                 
  1196.           ORDER                                                                 
  1197.           TYPE           FEATURE   PART                                         
  1198.           NUMBER         NUMBER    NUMBER    PROGRAM NAME                       
  1199.           5874-AAA       8428      16H9603   NetView for OS/2                   
  1200.                                                Version 2.0                      
  1201.                                                Upgrade from                     
  1202.                                                LMU/2 Version 2.0                
  1203.                                                without Certificate              
  1204.           5874-AA3       8428      16H9603   NetView for OS/2 (VALU)            
  1205.                                                Version 2.0                      
  1206.                                                Upgrade from                     
  1207.                                                LMU/2 Version 2.0                
  1208.                                                without Certificate              
  1209.                  Ordering information for NetView for OS/2 -- Version 2.1.      
  1210.           ORDER                                                                 
  1211.           TYPE           FEATURE   PART                                         
  1212.           NUMBER         NUMBER    NUMBER    PROGRAM NAME                       
  1213.           5874-AAA       0858      16H9617   NetView for OS/2                   
  1214.                                                Version 2.1                      
  1215.                                                Upgrade from                     
  1216.                                                IBM LAN NetView                  
  1217.                                                Manage Version 1.0               
  1218.                                                Additional license               
  1219.                                                                                 
  1220.                                                                                 
  1221.                                                                                 
  1222. DATA BASE : ALET                                                     PAGE:   22 
  1223.                                                                                 
  1224.                                                                                 
  1225.                                                with Certificate                 
  1226.           5874-AA3       0858      16H9617   NetView for OS/2 (VALU)            
  1227.                                                Version 2.1                      
  1228.                                                Upgrade from                     
  1229.                                                IBM LAN NetView                  
  1230.                                                Manage Version 1.0               
  1231.                                                Additional license               
  1232.                                                with Certificate                 
  1233.           5874-AAA       0859      16H9618   NetView for OS/2                   
  1234.                                                Version 2.1                      
  1235.                                                Upgrade from                     
  1236.                                                IBM LAN NetView                  
  1237.                                                Manage Version 1.0               
  1238.                                                Additional license               
  1239.                                                without Certificate              
  1240.           5874-AA3       0859      16H9618   NetView for OS/2 (VALU)            
  1241.                                                Version 2.1                      
  1242.                                                Upgrade from                     
  1243.                                                IBM LAN NetView                  
  1244.                                                Manage Version 1.0               
  1245.                                                Additional license               
  1246.                                                without Certificate              
  1247.           5874-AAA       0860      16H9619   NetView for OS/2                   
  1248.                                                Version 2.1                      
  1249.                                                Upgrade from                     
  1250.                                                IBM LAN NetView                  
  1251.                                                System Package                   
  1252.                                                Version 1.0                      
  1253.                                                with Certificate                 
  1254.           5874-AA3       0860      16H9619   NetView for OS/2 (VALU)            
  1255.                                                Version 2.1                      
  1256.                                                Upgrade from                     
  1257.                                                IBM LAN NetView                  
  1258.                                                System Package                   
  1259.                                                Version 1.0                      
  1260.                                                with Certificate                 
  1261.           5874-AAA       0861      16H9620   NetView for OS/2                   
  1262.                                                Version 2.1                      
  1263.                                                Upgrade from                     
  1264.                                                IBM LAN NetView                  
  1265.                                                System Package                   
  1266.                                                Version 1.0                      
  1267.                                                without Certificate              
  1268.           ORDER                                                                 
  1269.           TYPE           FEATURE   PART                                         
  1270.           NUMBER         NUMBER    NUMBER    PROGRAM NAME                       
  1271.           5874-AA3       0861      16H9620   NetView for OS/2 (VALU)            
  1272.                                                Version 2.1                      
  1273.                                                Upgrade from                     
  1274.                                                IBM LAN NetView                  
  1275.                                                System Package                   
  1276.                                                Version 1.0                      
  1277.                                                                                 
  1278.                                                                                 
  1279.                                                                                 
  1280. DATA BASE : ALET                                                     PAGE:   23 
  1281.                                                                                 
  1282.                                                                                 
  1283.                                                without Certificate              
  1284.           5874-AAA       0862      16H9621   NetView for OS/2                   
  1285.                                                Version 2.1                      
  1286.                                                Upgrade from                     
  1287.                                                LMU Version 1.0                  
  1288.                                                with Certificate                 
  1289.           5874-AA3       0862      16H9621   NetView for OS/2 (VALU)            
  1290.                                                Version 2.1                      
  1291.                                                Upgrade from                     
  1292.                                                LMU Version 1.0                  
  1293.                                                with Certificate                 
  1294.           5874-AAA       0863      16H9622   NetView for OS/2                   
  1295.                                                Version 2.1                      
  1296.                                                Upgrade from                     
  1297.                                                LMU Version 1.0                  
  1298.                                                without Certificate              
  1299.           5874-AA3       0863      16H9622   NetView for OS/2 (VALU)            
  1300.                                                Version 2.1                      
  1301.                                                Upgrade from                     
  1302.                                                LMU Version 1.0                  
  1303.                                                without Certificate              
  1304.           5874-AAA       0864      16H9623   NetView for OS/2                   
  1305.                                                Version 2.1                      
  1306.                                                Upgrade from                     
  1307.                                                LMU/2 Version 2.0                
  1308.                                                with Certificate                 
  1309.           5874-AA3       0864      16H9623   NetView for OS/2 (VALU)            
  1310.                                                Version 2.1                      
  1311.                                                Upgrade from                     
  1312.                                                LMU/2 Version 2.0                
  1313.                                                with Certificate                 
  1314.           5874-AAA       0865      16H9624   NetView for OS/2                   
  1315.                                                Version 2.1                      
  1316.                                                Upgrade from                     
  1317.                                                LMU/2 Version 2.0                
  1318.                                                without Certificate              
  1319.           5874-AA3       0865      16H9624   NetView for OS/2 (VALU)            
  1320.                                                Version 2.1                      
  1321.                                                Upgrade from                     
  1322.                                                LMU/2 Version 2.0                
  1323.                                                without Certificate              
  1324.           5874-AAA       0866      16H9625   NetView for OS/2                   
  1325.                                                Version 2.1                      
  1326.                                                Upgrade from                     
  1327.                                                NetView for OS/2                 
  1328.                                                Version 2.0                      
  1329.                                                with Certificate                 
  1330.           5874-AA3       0866      16H9625   NetView for OS/2 (VALU)            
  1331.                                                Version 2.1                      
  1332.                                                Upgrade from                     
  1333.                                                NetView for OS/2                 
  1334.                                                Version 2.0                      
  1335.                                                                                 
  1336.                                                                                 
  1337.                                                                                 
  1338. DATA BASE : ALET                                                     PAGE:   24 
  1339.                                                                                 
  1340.                                                                                 
  1341.                                                with Certificate                 
  1342.           ORDER                                                                 
  1343.           TYPE           FEATURE   PART                                         
  1344.           NUMBER         NUMBER    NUMBER    PROGRAM NAME                       
  1345.           5874-AAA       0867      16H9626   NetView for OS/2                   
  1346.                                                Version 2.1                      
  1347.                                                Upgrade from                     
  1348.                                                NetView for OS/2                 
  1349.                                                Version 2.0                      
  1350.                                                without certificate              
  1351.           5874-AA3       0867      16H9626   NetView for OS/2 (VALU)            
  1352.                                                Version 2.1                      
  1353.                                                Upgrade from                     
  1354.                                                NetView for OS/2                 
  1355.                                                Version 2.0                      
  1356.                                                without Certificate              
  1357.           PROGRAM UPGRADE                                                       
  1358.           UPGRADE TO IBM NETVIEW FOR OS/2 -- VERSION 2.0:  The program package  
  1359.           upgrade option allows currently licensed users of IBM LAN Management  
  1360.           Utilities/2 Version 2.0, and IBM LAN NetView Management Utilities for 
  1361.           OS/2 -- Version 1.0 to obtain the new function for a program upgrade  
  1362.           charge.  The program upgrade to IBM NetView for OS/2 -- Version 2.0   
  1363.           is available beginning November 25, 1994.                             
  1364.                  Orders will be accepted after November 25, 1994.  These        
  1365.           upgrades will be available through IBM Authorized Personal Computer   
  1366.           Dealers and Industry Remarketers-Personal Computers certified to      
  1367.           market IBM Authorized Advanced Products.  The remarketer will require 
  1368.           a Proof of License for each upgrade ordered.  The original Proof of   
  1369.           License is the colored front cover page (inside the hard binder) or   
  1370.           the separate Proof of License page in the program package as          
  1371.           identified by IBM to the remarketer.                                  
  1372.                  Upgrades from IBM LAN NetView Manage Version 1.0 and IBM LAN   
  1373.           NetView System Package Version 1.0 to NetView for OS/2 -- Version 2.0 
  1374.           are available at no charge.  However these upgrades will not be       
  1375.           available through IBM authorized Personal Computer Dealers and        
  1376.           Industry Remarketers -- Personal Computer certified to market IBM     
  1377.           authorized advanced products.  End users can only obtain this upgrade 
  1378.           directly from IBM by mailing the original proof of license from the   
  1379.           respective program packages along with a completed return mailing     
  1380.           address to:                                                           
  1381.               IBM Corporation                                                   
  1382.               P. O. Box 3558                                                    
  1383.               Shiremanstown, PA 17011                                           
  1384.           UPGRADE TO IBM NETVIEW FOR OS/2 -- VERSION 2.1:  The program package  
  1385.           upgrade option allows currently licensed users of IBM LAN Management  
  1386.           Utilities/2 Version 2.0, and IBM LAN NetView Management Utilities for 
  1387.           OS/2 Version 1.0 to obtain the new function for a program upgrade     
  1388.           charge.  The program upgrade to IBM NetView for OS/2 -- Version 2.1   
  1389.           is available beginning March 31, 1995.                                
  1390.                  Orders will be accepted after March 31, 1995.  These upgrades  
  1391.           will be available through IBM Authorized Personal Computer Dealers    
  1392.           and Industry Remarketers-Personal Computers certified to market IBM   
  1393.                                                                                 
  1394.                                                                                 
  1395.                                                                                 
  1396. DATA BASE : ALET                                                     PAGE:   25 
  1397.                                                                                 
  1398.                                                                                 
  1399.           Authorized Advanced Products.  The remarketer will require a Proof of 
  1400.           License for each upgrade ordered.  The original Proof of License is   
  1401.           the colored front cover page (inside the hard binder) or the separate 
  1402.           Proof of License page in the program package as identified by IBM to  
  1403.           the remarketer.                                                       
  1404.                  Upgrades from IBM LAN NetView Manage Version 1.0, IBM LAN      
  1405.           NetView System Package Version 1.0, and NetView for OS/2 --           
  1406.           Version 2.0 to NetView for OS/2 -- Version 2.1 are available at no    
  1407.           charge.  However these upgrades will not be available through IBM     
  1408.           authorized Personal Computer Dealers and Industry Remarketers --      
  1409.           Personal Computer certified to market IBM authorized advanced         
  1410.           products.  End users can only obtain this upgrade directly from IBM   
  1411.           by mailing the original proof of license from the respective program  
  1412.           packages along with a completed return mailing address to:            
  1413.               IBM Corporation                                                   
  1414.               P. O. Box 3558                                                    
  1415.               Shiremanstown, PA 17011                                           
  1416.                  Customers may also order upgrades through the local IBM office 
  1417.           using the IBM Personal Computer/System Program IBM US Upgrade and     
  1418.           Certification Order Form included with this announcement.             
  1419.                  The order may only be placed through the local IBM office      
  1420.           using the IBM Personal Computer/System Program IBM US Upgrade and     
  1421.           Certification Order Form included with this announcement.  The total  
  1422.           quantity of upgrades acquired for a specific program may not exceed   
  1423.           the total quantity of program packages and/or additional licenses     
  1424.           previously acquired for that program.  Proof of License for upgrade   
  1425.           eligibility for additional license upgrades is a copy of this invoice 
  1426.           or previously acquired Proof of Additional License certificate.       
  1427.           Additional license upgrades can be entered through the local IBM      
  1428.           office using the IBM US Upgrade and Certification Order Form included 
  1429.           in this announcement or ordered through an authorized remarketer.     
  1430.           TERMS AND CONDITIONS                                                  
  1431.           LICENSING:  These programs are licensed under the terms and           
  1432.           conditions of the IBM Program License Agreement.  A copy of the       
  1433.           agreement is included in the program package.  A separate license is  
  1434.           required for each managing workstation.  Agents, both IBM NetView for 
  1435.           OS/2's and LMU's, may be copied as needed without additional charge.  
  1436.           LAN NetView Management Utilities for OS/2 may not be used as a stand  
  1437.           alone product.                                                        
  1438.           ADDITIONAL LICENSE:  IBM Customer Agreement (ICA) must be in effect,  
  1439.           or Proof of Additional License certificate must be acquired.          
  1440.           LIMITED WARRANTY:                                                     
  1441.           o   Program:  Yes.  Media:  Three months.                             
  1442.           o   Additional Licenses:  Yes.  Media:  Not applicable.               
  1443.           PROGRAM SERVICES:  Program services, including the IBM Support        
  1444.           Center, will be available until March 31, 1996.                       
  1445.           GETTING STARTED PERIOD:  A 60-day getting started period is provided  
  1446.           by the Personal Systems Support Line.  The statement of service       
  1447.           included in the program package describes this service.               
  1448.           VOLUME ORDERS:  The additional licenses and additional license        
  1449.           upgrades included in this announcement are eligible for volume        
  1450.           discounting under the terms of the IBM Customer Agreement and the     
  1451.                                                                                 
  1452.                                                                                 
  1453.                                                                                 
  1454. DATA BASE : ALET                                                     PAGE:   26 
  1455.                                                                                 
  1456.                                                                                 
  1457.           exhibit for Volume Additional License Usage.  This program is         
  1458.           included in categories B and C under order types 5872-AA2 and         
  1459.           5874-AA3.                                                             
  1460.                  For Information regarding other volume orders, contact your    
  1461.           IBM representative.                                                   
  1462.           TESTING PERIOD:  Two months for program packages.                     
  1463.           NATIONAL EDUCATION LICENSE FEE:  A National Education License Fee     
  1464.           (NELF) is available under the terms and conditions of the Education   
  1465.           Allowance Attachment .  The NELF, which represents a 30% discount off 
  1466.           the single unit price, is not subject to any further discount or      
  1467.           allowance.                                                            
  1468.           CHARGES                                                               
  1469.           IBM NETVIEW FOR OS/2 -- VERSION 2.0                                   
  1470.           PROGRAM        ORDER                                        ONE-TIME  
  1471.           NUMBER         TYPE           DESCRIPTION                   CHARGE    
  1472.           Program Package                                                       
  1473.           16H9589        5871-AAA       NetView for OS/2                        
  1474.                                         Version 2.0                   $4,995    
  1475.           Additional License                                                    
  1476.           16H9590        5872-AAA       NetView for OS/2                        
  1477.                                           Version 2.0                           
  1478.                                           Proof of                              
  1479.                                           Additional License                    
  1480.                                           with Certificate             4,750    
  1481.           16H9590        5872-AA2       NetView for OS/2                        
  1482.                                           Version 2.0                           
  1483.                                           Proof of                              
  1484.                                           Additional License                    
  1485.                                           with Certificate             4,750    
  1486.           16H9591        5872-AAA       NetView for OS/2                        
  1487.                                           Version 2.0                           
  1488.                                           Proof of                              
  1489.                                           Additional License                    
  1490.                                           without Certificate          4,750    
  1491.           16H9591        5872-AA2       NetView for OS/2                        
  1492.                                           Version 2.0                           
  1493.                                           Proof of                              
  1494.                                           Additional License                    
  1495.                                           without Certificate          4,750    
  1496.           Upgrades Program Package                                              
  1497.           16H9592        5873-AAA       NetView for OS/2                        
  1498.                                           Version 2.0                           
  1499.                                           upgrade from                          
  1500.                                           IBM LAN NetView                       
  1501.                                           Manage                                
  1502.                                           Version 1.0                    N/C    
  1503.           16H9593        5873-AAA       NetView for OS/2                        
  1504.                                           Version 2.0                           
  1505.                                           Upgrade from                          
  1506.                                           IBM LAN NetView                       
  1507.                                           System Package                        
  1508.                                           Version 1.0                    N/C    
  1509.                                                                                 
  1510.                                                                                 
  1511.                                                                                 
  1512. DATA BASE : ALET                                                     PAGE:   27 
  1513.                                                                                 
  1514.                                                                                 
  1515.           16H9594        5873-AAA       NetView for OS/2                        
  1516.                                           Version 2.0                           
  1517.                                           Upgrade from                          
  1518.                                           LMU Version 1.0              4,000    
  1519.           16H9595        5873-AAA       NetView for OS/2                        
  1520.                                           Version 2.0                           
  1521.                                           Upgrade from                          
  1522.                                           LMU/2 Version 2.0            4,200    
  1523.           PROGRAM        ORDER                                        ONE-TIME  
  1524.           NUMBER         TYPE           DESCRIPTION                   CHARGE    
  1525.           Upgrade Additional Licensees                                          
  1526.           16H9596        5874-AAA       NetView for OS/2                        
  1527.                                           Version 2.0                           
  1528.                                           Upgrade from                          
  1529.                                           IBM LAN NetView                       
  1530.                                           Manage                                
  1531.                                           Version 1.0                           
  1532.                                           Additional license                    
  1533.                                           with Certificate               N/C    
  1534.           16H9596        5874-AA3       NetView for OS/2                        
  1535.                                           Version 2.0                           
  1536.                                           Upgrade from                          
  1537.                                           IBM LAN NetView                       
  1538.                                           Manage                                
  1539.                                           Version 1.0                           
  1540.                                           Additional license                    
  1541.                                           with Certificate               N/C    
  1542.           16H9597        5874-AAA       NetView for OS/2                        
  1543.                                           Version 2.0                           
  1544.                                           Upgrade from                          
  1545.                                           IBM LAN NetView                       
  1546.                                           Manage                                
  1547.                                           Version 1.0                           
  1548.                                           Additional license                    
  1549.                                           without Certificate            N/C    
  1550.           16H9597        5874-AA3       NetView for OS/2                        
  1551.                                           Version 2.0                           
  1552.                                           Upgrade from                          
  1553.                                           IBM LAN NetView                       
  1554.                                           Manage                                
  1555.                                           Version 1.0                           
  1556.                                           Additional license                    
  1557.                                           without Certificate            N/C    
  1558.           16H9598        5874-AAA       NetView for OS/2                        
  1559.                                           Version 2.0                           
  1560.                                           Upgrade from                          
  1561.                                           IBM LAN NetView                       
  1562.                                           System Package                        
  1563.                                           Version 1.0                           
  1564.                                           with Certificate               N/C    
  1565.           16H9598        5874-AA3       NetView for OS/2                        
  1566.                                           Version 2.0                           
  1567.                                                                                 
  1568.                                                                                 
  1569.                                                                                 
  1570. DATA BASE : ALET                                                     PAGE:   28 
  1571.                                                                                 
  1572.                                                                                 
  1573.                                           Upgrade from                          
  1574.                                           IBM LAN NetView                       
  1575.                                           System Package                        
  1576.                                           Version 1.0                           
  1577.                                           with Certificate               N/C    
  1578.           16H9599        5874-AAA       NetView for OS/2                        
  1579.                                           Version 2.0                           
  1580.                                           Upgrade from                          
  1581.                                           IBM LAN NetView                       
  1582.                                           System Package                        
  1583.                                           Version 1.0                           
  1584.                                           without Certificate            N/C    
  1585.           16H9599        5874-AA3       NetView for OS/2                        
  1586.                                           Version 2.0                           
  1587.                                           Upgrade from                          
  1588.                                           IBM LAN NetView                       
  1589.                                           System Package                        
  1590.                                           Version 1.0                           
  1591.                                           without Certificate            N/C    
  1592.           PROGRAM        ORDER                                        ONE-TIME  
  1593.           NUMBER         TYPE           DESCRIPTION                   CHARGE    
  1594.           16H9600        5874-AAA       NetView for OS/2                        
  1595.                                           Version 2.0                           
  1596.                                           Upgrade from                          
  1597.                                           LMU Version 1.0                       
  1598.                                           with Certificate            $4,000    
  1599.           16H9600        5874-AA3       NetView for OS/2                        
  1600.                                           Version 2.0                           
  1601.                                           Upgrade from                          
  1602.                                           LMU Version 1.0                       
  1603.                                           with Certificate             4,000    
  1604.           16H9601        5874-AAA       NetView for OS/2                        
  1605.                                           Version 2.0                           
  1606.                                           Upgrade from                          
  1607.                                           LMU Version 1.0                       
  1608.                                           without Certificate          4,000    
  1609.           16H9601        5874-AA3       NetView for OS/2                        
  1610.                                           Version 2.0                           
  1611.                                           Upgrade from                          
  1612.                                           LMU Version 1.0                       
  1613.                                           without Certificate          4,000    
  1614.           16H9602        5874-AAA       NetView for OS/2                        
  1615.                                           Version 2.0                           
  1616.                                           Upgrade from                          
  1617.                                           LMU/2 Version 2.0                     
  1618.                                           with Certificate             4,200    
  1619.           16H9602        5874-AA3       NetView for OS/2                        
  1620.                                           Version 2.0                           
  1621.                                           Upgrade from                          
  1622.                                           LMU/2 Version 2.0                     
  1623.                                           with Certificate             4,200    
  1624.           16H9603        5874-AAA       NetView for OS/2                        
  1625.                                                                                 
  1626.                                                                                 
  1627.                                                                                 
  1628. DATA BASE : ALET                                                     PAGE:   29 
  1629.                                                                                 
  1630.                                                                                 
  1631.                                           Version 2.0                           
  1632.                                           Upgrade from                          
  1633.                                           LMU/2 Version 2.0                     
  1634.                                           without Certificate          4,200    
  1635.           16H9603        5874-AA3       NetView for OS/2                        
  1636.                                           Version 2.0                           
  1637.                                           Upgrade from                          
  1638.                                           LMU/2 Version 2.0                     
  1639.                                           without Certificate          4,200    
  1640.           IBM NETVIEW FOR OS/2 -- VERSION 2.1                                   
  1641.           PROGRAM        ORDER                                        ONE-TIME  
  1642.           NUMBER         TYPE           DESCRIPTION                   CHARGE    
  1643.           Program Package                                                       
  1644.           16H9610        5871-AAA       NetView for OS/2                        
  1645.                                           Version 2.1                 $4,995    
  1646.           Additional License                                                    
  1647.           16H9611        5872-AAA       NetView for OS/2                        
  1648.                                           Version 2.1                           
  1649.                                           Proof of                              
  1650.                                           Additional License                    
  1651.                                           with Certificate             4,750    
  1652.           16H9611        5872-AA2       NetView for OS/2                        
  1653.                                           Version 2.1                           
  1654.                                           Proof of                              
  1655.                                           Additional License                    
  1656.                                           with Certificate             4,750    
  1657.           PROGRAM        ORDER                                        ONE-TIME  
  1658.           NUMBER         TYPE           DESCRIPTION                   CHARGE    
  1659.           16H9612        5872-AAA       NetView for OS/2                        
  1660.                                           Version 2.1                           
  1661.                                           Proof of                              
  1662.                                           Additional License                    
  1663.                                           without Certificate         $4,750    
  1664.           16H9612        5872-AA2       NetView for OS/2                        
  1665.                                           Version 2.1                           
  1666.                                           Proof of                              
  1667.                                           Additional License                    
  1668.                                           without Certificate          4,750    
  1669.           Upgrades Program Package                                              
  1670.           16H9613        5873-AAA       NetView for OS/2                        
  1671.                                           Version 2.1                           
  1672.                                           Upgrade from                          
  1673.                                           IBM LAN NetView                       
  1674.                                           Manage                                
  1675.                                           Version 1.0                    N/C    
  1676.           16H9614        5873-AAA       NetView for OS/2                        
  1677.                                           Version 2.1                           
  1678.                                           Upgrade from                          
  1679.                                           IBM LAN NetView                       
  1680.                                           System Package                        
  1681.                                           Version 1.0                    N/C    
  1682.           16H9615        5873-AAA       NetView for OS/2                        
  1683.                                                                                 
  1684.                                                                                 
  1685.                                                                                 
  1686. DATA BASE : ALET                                                     PAGE:   30 
  1687.                                                                                 
  1688.                                                                                 
  1689.                                           Version 2.1                           
  1690.                                           Upgrade from                          
  1691.                                           LMU Version 1.0              4,000    
  1692.           16H9616        5873-AAA       NetView for OS/2                        
  1693.                                           Version 2.1                           
  1694.                                           Upgrade from                          
  1695.                                           LMU/2 Version 2.0            4,200    
  1696.           16H9627        5873-AAA       NetView for OS/2                        
  1697.                                           Version 2.1                           
  1698.                                           Upgrade from                          
  1699.                                           NetView for OS/2                      
  1700.                                           Version 2.0                    N/C    
  1701.           Upgrade Additional Licensees                                          
  1702.           16H9617        5874-AAA       NetView for OS/2                        
  1703.                                           Version 2.1                           
  1704.                                           Upgrade from                          
  1705.                                           IBM LAN NetView                       
  1706.                                           Manage                                
  1707.                                           Version 1.0                           
  1708.                                           Additional license                    
  1709.                                           with Certificate               N/C    
  1710.           16H9617        5874-AA3       NetView for OS/2                        
  1711.                                           Version 2.1                           
  1712.                                           Upgrade from                          
  1713.                                           IBM LAN NetView                       
  1714.                                           Manage                                
  1715.                                           Version 1.0                           
  1716.                                           Additional license                    
  1717.                                           with Certificate               N/C    
  1718.           16H9618        5874-AAA       NetView for OS/2                        
  1719.                                           Version 2.1                           
  1720.                                           Upgrade from                          
  1721.                                           IBM LAN NetView                       
  1722.                                           Manage                                
  1723.                                           Version 1.0                           
  1724.                                           Additional license                    
  1725.                                           without Certificate            N/C    
  1726.           PROGRAM        ORDER                                        ONE-TIME  
  1727.           NUMBER         TYPE           DESCRIPTION                   CHARGE    
  1728.           16H9618        5874-AA3       NetView for OS/2                        
  1729.                                           Version 2.1                           
  1730.                                           Upgrade from                          
  1731.                                           IBM LAN NetView                       
  1732.                                           Manage                                
  1733.                                           Version 1.0                           
  1734.                                           Additional license                    
  1735.                                           without Certificate            N/C    
  1736.           16H9619        5874-AAA       NetView for OS/2                        
  1737.                                           Version 2.1                           
  1738.                                           Upgrade from                          
  1739.                                           IBM LAN NetView                       
  1740.                                           System Package                        
  1741.                                                                                 
  1742.                                                                                 
  1743.                                                                                 
  1744. DATA BASE : ALET                                                     PAGE:   31 
  1745.                                                                                 
  1746.                                                                                 
  1747.                                           Version 1.0                           
  1748.                                           with Certificate               N/C    
  1749.           16H9619        5874-AA3       NetView for OS/2                        
  1750.                                           Version 2.1                           
  1751.                                           Upgrade from                          
  1752.                                           IBM LAN NetView                       
  1753.                                           System Package                        
  1754.                                           Version 1.0                           
  1755.                                           with Certificate               N/C    
  1756.           16H9620        5874-AAA       NetView for OS/2                        
  1757.                                           Version 2.1                           
  1758.                                           Upgrade from                          
  1759.                                           IBM LAN NetView                       
  1760.                                           System Package                        
  1761.                                           Version 1.0                           
  1762.                                           without Certificate            N/C    
  1763.           16H9620        5874-AA3       NetView for OS/2                        
  1764.                                           Version 2.1                           
  1765.                                           Upgrade from                          
  1766.                                           IBM LAN NetView                       
  1767.                                           System Package                        
  1768.                                           Version 1.0                           
  1769.                                           without Certificate            N/C    
  1770.           16H9621        5874-AAA       NetView for OS/2                        
  1771.                                           Version 2.1                           
  1772.                                           Upgrade from                          
  1773.                                           LMU Version 1.0                       
  1774.                                           with Certificate            $4,000    
  1775.           16H9621        5874-AA3       NetView for OS/2                        
  1776.                                           Version 2.1                           
  1777.                                           Upgrade from                          
  1778.                                           LMU Version 1.0                       
  1779.                                           with Certificate             4,000    
  1780.           16H9622        5874-AAA       NetView for OS/2                        
  1781.                                           Version 2.1                           
  1782.                                           Upgrade from                          
  1783.                                           LMU Version 1.0                       
  1784.                                           without Certificate          4,000    
  1785.           16H9622        5874-AA3       NetView for OS/2                        
  1786.                                           Version 2.1                           
  1787.                                           Upgrade from                          
  1788.                                           LMU Version 1.0                       
  1789.                                           without Certificate          4,000    
  1790.           16H9623        5874-AAA       NetView for OS/2                        
  1791.                                           Version 2.1                           
  1792.                                           Upgrade from                          
  1793.                                           LMU/2 Version 2.0                     
  1794.                                           with Certificate             4,200    
  1795.           PROGRAM        ORDER                                        ONE-TIME  
  1796.           NUMBER         TYPE           DESCRIPTION                   CHARGE    
  1797.           16H9623        5874-AA3       NetView for OS/2                        
  1798.                                           Version 2.1                           
  1799.                                                                                 
  1800.                                                                                 
  1801.                                                                                 
  1802. DATA BASE : ALET                                                     PAGE:   32 
  1803.                                                                                 
  1804.                                                                                 
  1805.                                           Upgrade from                          
  1806.                                           LMU/2 Version 2.0                     
  1807.                                           with Certificate            $4,200    
  1808.           16H9624        5874-AAA       NetView for OS/2                        
  1809.                                           Version 2.1                           
  1810.                                           Upgrade from                          
  1811.                                           LMU/2 Version 2.0                     
  1812.                                           without Certificate          4,200    
  1813.           16H9624        5874-AA3       NetView for OS/2                        
  1814.                                           Version 2.1                           
  1815.                                           Upgrade from                          
  1816.                                           LMU/2 Version 2.0                     
  1817.                                           without Certificate          4,200    
  1818.           16H9625        5874-AAA       NetView for OS/2                        
  1819.                                           Version 2.1                           
  1820.                                           Upgrade from                          
  1821.                                           NetView for OS/2                      
  1822.                                           Version 2.0                           
  1823.                                           with Certificate               N/C    
  1824.           16H9625        5874-AA3       NetView for OS/2                        
  1825.                                           Version 2.1                           
  1826.                                           Upgrade from                          
  1827.                                           NetView for OS/2                      
  1828.                                           Version 2.0                           
  1829.                                           with Certificate               N/C    
  1830.           16H9626        5874-AAA       NetView for OS/2                        
  1831.                                           Version 2.1                           
  1832.                                           Upgrade from                          
  1833.                                           NetView for OS/2                      
  1834.                                           Version 2.0                           
  1835.                                           without Certificate            N/C    
  1836.           16H9626        5874-AA3       NetView for OS/2                        
  1837.                                           Version 2.1                           
  1838.                                           Upgrade from                          
  1839.                                           NetView for OS/2                      
  1840.                                           Version 2.0                           
  1841.                                           without Certificate            N/C    
  1842.           SUPPORT LINE CHARGE:                                                  
  1843.           Optional annual support line charge                                   
  1844.            (included in the LAN NetView family)              $995               
  1845.           ADDITIONAL LICENSES CHARGE:  Customers who pay a one-time charge for  
  1846.           additional licenses may copy machine-readable program materials and   
  1847.           printed documentation previously acquired from IBM in a program       
  1848.           package.  One copy may be made for each additional license ordered.   
  1849.           PROGRAM UPGRADE CHARGE:  A program upgrade charge will apply for      
  1850.           upgrades to IBM NetView for OS/2 -- Version 2.0 and 2.1 from the      
  1851.           following:                                                            
  1852.           o   IBM LAN NetView Management Utilities for OS/2  -- Version 1.0     
  1853.           o   IBM LAN Management Utilities/2 Version 2.0                        
  1854.                                                                                 
  1855.               - - -    E N D   O F   P R I N T O U T    - - -                   
  1856.