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Text File | 1992-10-18 | 18KB | 400 lines

┌───────────────────────────────────────────────────────────────────────────┐ │ OS/2 2.0 Technical Tips │ │ From the │ │ OS/2 Technical Support Team │ │ Boca Raton, Florida │ │ │ ├───────────────────┬─────────────────────────────────────┬─────────────────┤ │ File Name │ Description │ Number of pages │ ├───────────────────┼─────────────────────────────────────┼─────────────────┤ │ MOUSE.FAX │ OS/2 Mouse device information │ 7 │ └───────────────────┴─────────────────────────────────────┴─────────────────┘ GENERAL MOUSE DRIVER INFORMATION -------------------------------- Type HELP MOUSE at an OS/2 prompt. INSTALLING YOUR POINTING DEVICE ------------------------------- During installation, the mouse device driver will attempt to detect your pointing device. If it does you will NOT receive a mouse selection panel during diskette 2. It is highly recommended that you do NOT go into the PM mouse panel to change things if you are not prompted to do so. CONFIG.SYS STATEMENTS --------------------- For most of the common pointing devices that are out today the OS/2 2.0 CONFIG.SYS line for mouse support is simply: DEVICE=C:\OS2\MOUSE.SYS There are some older Logitech Devices (i.e. Trackman) that are not detectable by MOUSE.SYS. These devices are still supported. The CONFIG.SYS lines for undetectable Logitech devices and PC Mouse System Mice are: DEVICE=C:\OS2\PCLOGIC.SYS SERIAL=COM1 DEVICE=C:\OS2\MOUSE.SYS TYPE=PCLOGIC$ If the device is plugged into COM 2, 3 or 4 then change the SERIAL= parameter to COM2, COM3 respectively. There have been cases where it was necessary to place the TYPE=xxxxxx statement after the DEVICE=C:\OS2\VMOUSE.SYS line as well, this is done usually if your mouse does not work under DOS or Windows but works fine under OS/2 v2. Also, to fix Logitech Trackman not working in OS2 DOS VDM and WINOS2, simply REM out the MOUSE.COM statement in the AUTOEXEC.BAT file in the root drive where OS/2 v2 is installed. NOTE: On an AT bus system a serial mouse will only install on COM1 or COM2, and only if COM1 and COM2 are at the standard I/O addresses and IRQs, 3F8,IRQ4 for COM1 and 2F8,IRQ3 form COM2. The following pointing devices have been tested and verified to work. Included are the CONFIG.SYS statements for each entry. DEVICE CONFIG.SYS Statements ------ ---------------------- IBM PS/2 Mouse DEVICE=C:\OS2\MOUSE.SYS MS PS/2 Mouse DEVICE=C:\OS2\MOUSE.SYS MS Serial Mouse DEVICE=C:\OS2\MOUSE.SYS Kensington Expert PS/2 Mouse DEVICE=C:\OS2\MOUSE.SYS (NOTE: This is not the same as the Kensington serial mouse!!!) Logitech PS/2 Mouse DEVICE=C:\OS2\MOUSE.SYS MS Bus Mouse DEVICE=C:\OS2\MOUSE.SYS (NOTE: This mouse requires a special card that only works on an AT style bus.) MS Inport Mouse DEVICE=C:\OS2\MOUSE.SYS (NOTE: This mouse requires a special card that only works on an AT style bus.) Logitech Serial Mouse (Series M) DEVICE=C:\OS2\MOUSE.SYS Logitech Serial Mouse (Series C) DEVICE=C:\OS2\PCLOGIC.SYS SERIAL=COM1 DEVICE=C:\OS2\MOUSE.SYS TYPE=PCLOGIC$ Logitech Trackman serial mouse DEVICE=C:\OS2\PCLOGIC.SYS SERIAL=COM2 DEVICE=C:\OS2\MOUSE.SYS TYPE=PCLOGIC$ PC Mouse Systems serial mouse DEVICE=C:\OS2\PCLOGIC.SYS SERIAL=COM2 DEVICE=C:\OS2\MOUSE.SYS TYPE=PCLOGIC$ PC Mouse Systems bus mouse DEVICE=C:\OS2\MSBUS01.SYS DEVICE=C:\OS2\MOUSE.SYS TYPE=MSBUS$ Visi-On serial mouse DEVICE=C:\OS2\PCLOGIC.SYS SERIAL=COM2 DEVICE=C:\OS2\MOUSE.SYS TYPE=PCLOGIC$ NOTE: The mouse driver is smart enough to figure out if the mouse is in a mouse port or one of the COM ports. Be sure that the MOUSE.SYS statement appears before DEVICE=C:\OS2\COM.SYS in your CONFIG.SYS file if the mouse is in a COM port. There are hundreds of pointing devices available today. Most of these are Microsoft compatible. If they are 100% MS compatible we support them with the following CONFIG.SYS statement DEVICE=C:\OS2\MOUSE.SYS. We have found that some devices are not 100% compatible and therefore are not supported. The mouse device driver is layered allowing an OEM to easily add support for their pointing device. By writing a small mouse device dependent driver they can get there device to work with OS/2 2.0. Please contact the OEM manufacturer to find out if they provide a device driver for OS/2 2.0. An example of an OEM manufacturer that provides OS/2 2.0 support is Hewlett Packard. HP provides HILMOU.SYS and NOEXBIOS.SYS device drivers. Below are the instructions for adding support for your HP "HIL" mouse: 1- Select any mouse during system installation 2- Copy HILMOU.SYS and NOEXBIOS.SYS to C:\OS2\ (these are supplied by the manufacturer) 3- Modify CONFIG.SYS with the following in the order shown: DEVICE=C:\OS2\NOEXBIOS.SYS DEVICE=C:\OS2\HILMOU.SYS DEVICE=C:\OS2\MOUSE.SYS TYPE=HILMOU$ (THIS LINE SHOULD ALREADY BE IN CONFIG.SYS BUT WILL NEED TYPE=... ADDED) You may also go to a dealer for the diskette which ships with the mouse. During install the mouse device driver will attempt to detect your pointing device. If it does you will NOT receive a mouse selection panel during diskette 2. It is highly recommended that you do NOT go into the PM mouse panel to change things if you are not prompted to do so. We are finding out that many customers are messing things up by forcing a different device type then what was detected. A prime example of this is the Logitech series M mouse. This mouse is compatible with the MS serial mouse and will be detected. The mouse panel will read MS Serial Mouse. A lot of customers are then going into the PM panel and choosing Logitech Serial. This choice will add the PCLOGIC.SYS driver which does NOT work for the Logitech series M mouse. The bottom line is if you are not prompted for any mouse information, don't offer. MISCELLANEOUS ------------- o OS/2 Support recommends that users select PS/2 Pointing Device when installing & selectively re-installing no matter what pointing device users have. This driver is intelligent and can figure out what mouse is being used. o Logitech Technical Support Phone Number: 510-795-0427. o Logitech says that an OS/2-specific mouse/trackman/etc driver is due between October and December of 1992. o It is recommended that bus mice be set to IRQ5 (interrupt request line 5), definitely not IRQ7. ATI GRAPHICS VANTAGE MOUSE PORT PROBLEMS ---------------------------------------- The ATI graphics vantage video card comes with a mouse port and an ATImouse. The mouse port will accept other mice as well. There tend to be problems using a mouse through this port due to interupt conflicts. But this can be resolved by setting the interupts for the mouse on the video board. Follow the steps below to do this... 1) On disk 1 of the utilities disks which come with the board there is a program called INSTALL ( on some it is VINSTALL ). This must be run from DOS ( booted DOS not a vdm dos session in OS/2 ). 2) Select "Set Power Up Configuration". This will list current selections for the board. 3) First thing to check is the Mouse Enable/Disable selection. Of course this must be set to enable. If it is not, then enable it. This may be your only problem. 4) Check port addresses. Primary should be:23C to 23F Secondary should be 238 to 23B you should not need to mess with these. 5) Set the interupt level. The available levels are 2-5, but 2-4 are already used by the system. 5 is a good choice as long as they are only using one printer. The interupt for lpt2 is 5 but as long as the only have one printer this will be no problem. If they want to use 2 printers, then advice them to get a converter to use the mouse in a serial port. NOTE: if during install they use another mouse beside the ATI, it may not work. advise them to use the ATI mouse during the install, and then switch back if they want to use the other. If you have any other questions with ATI mouse support, please call ATI customer service. MOUSE PROBLEM DETERMINATION --------------------------- Some common problems with pointing devices are noted in this section. ------- PROBLEM: No mouse pointer movement or no mouse pointer. An error is received upon boot up: SYS1201 VMOUSE.SYS not installed. EXPLANATION: This means that mouse.sys was installed but could not find the mouse. If it can not find a connected mouse, then it will not install vmouse.sys. (It does not mean that vmouse.sys was not found as the error implies.) Either the install program could not correctly determine what type of mouse it was, or could not determine that a mouse was indeed present. RESOLUTION(S): An undetected mouse problem can be due to one of the following four reasons: 1. An unsupported type of mouse Check to see if there are any dip switches on the mouse. Some mice have settable switches that put it into MicroSoft Mouse emulation mode. Determine what mouse driver was being used in DOS. If it is not the MOUSE.COM provided by DOS, then the mouse may be operating in a proprietary mode. 2. If there was mouse support during the graphical install portion of the installation process, then you probably changed the mouse driver/port that OS/2 had already chosen. Run the Selective Install program found in the OS/2 System/System Setup folder and choose a different driver. 3. An interrupt conflict Check the interrupts. On an AT bus system, a serial mouse will only install on COM1 and COM2, and only if COM1 and COM2 are at the standard I/O addresses and IRQs: COM1= 3F8, IRQ4 and COM2= 2F8, IRQ3 4. A bus mouse that is not being detected. See the following problem. ------- PROBLEM: A bus mouse won't install. EXPLANATION: This may be due to one of the following: 1. Some bus mouse connections use IRQ0 which is the same as that used by the system timer. This is common when the mouse port is on the motherboard. -A serial mouse (or possibly a serial connection adapter, depending on hardware compatibility) is a necessary workaround. 2. There is a problem with the autodetection software in OS/2 and some bus mice. This results in the system not "seeing" the mouse at install and thus it will not work. -The driver, MSBUS01.SYS from version 1.3 solves this problem for many bus mice that are Microsoft compatible. Obtain 13MOUSE fix. Note: If this is a 3-button mouse, only 2 buttons will work. 3. Some machines do not use the 8042 keyboard/mouse chip to communicate with the mouse and keyboard ports (IBM spec for a PS/2 port). They are, therefore, not supported. (For example, Leading Technology uses a Samsung motherboard with a proprietary chip. The mouse plugged into the mouse port on a Leading Technology machine will not work.) -Use a serial mouse. ADDITIONAL PROBLEM DETERMINATION -------------------------------- Issue a MODE COMx (where x is 1 or 2) from an OS/2 or DOS command prompt. This is a test of the COM ports: - If it reports that the port (the one the mouse is attached to) is NOT available, then MOUSE.SYS is LOADED. This means that the drivers are correct; don't change the CONFIG.SYS statements. - If it reports the baud rate and all the other COM port parameters, then MOUSE.SYS did not recognize the mouse and did NOT Load. ------- PROBLEM: Logitech Mouse doesn't function under OS/2 when installed with the Logitech drivers. EXPLANATION: Most Logitech mice emulate Microsoft mice and use the PS/2 Pointing Device. RESOLUTION: The CONFIG.SYS should contain the following statement: DEVICE=C: OS2 MOUSE.SYS (do not specify TYPE=...) When a user selects a wrong mouse (Logitech serial, for example), then goes back via selective install and changes the selection (to PS/2 pointing device, for example), the statement: DEVICE=C:\OS2\PCLOGIC.SYS is left in the CONFIG.SYS and the mouse will not work. The user must edit CONFIG.SYS and remove the offending statement by hand, leaving only the MOUSE.SYS and POINTDD.SYS statements in CONFIG.SYS. ------- PROBLEM: After having been in DOS, the mouse does not work when booting to OS/2. EXPLANATION: Mouse has a "memory" that remembers the mode it was in previously. RESOLUTION: Before leaving the DOS environment, issue the command MOUSE PC. (If the mouse is in COM2, type MOUSE 2 PC. Sometimes, for Logitech mice, the command needed is LMOUSE PC or LMOUSE 2 PC). You can also perform a cold boot after exiting DOS. The third suggestion is to unplug the mouse and plug it back in after a few seconds, then boot to OS/2 to reset the mouse to Mouse Systems mouse mode. -------- PROBLEM: MOUSE.SYS loads fine but VMOUSE.SYS does not load. RESOLUTION: If this is a dual boot machine, make sure the user is NOT loading the DOS MOUSE.SYS. ------- PROBLEM: No mouse pointer in a VMB, a specific DOS BOOT session. RESOLUTION: Use the MOUSE.COM provided in OS2 MDOS subdirectory. ------- PROBLEM: Can't use alternate pointing devices. RESOLUTION: There is an undocumented function in the mouse device driver. If you have some alternate pointing device such as a tablet or touch screen, you may use it in addition to the regular mouse pointing device. 1) Install the device driver for the device with the appropriate DEVICE= statement in CONFIG.SYS (this must be an OS/2 device driver.) 2) Add the following to the end of the DEVICE=C:\OS2\MOUSE.SYS line: STYPE=xxxxxx$ where the xxxxx$ is the name of the device (from the device driver manual) 3) Upon reboot, both pointing devices will be active. ------- PROBLEM: The mouse gets out of sync on a 50 MHz Systems (AT bus). RESOLUTION: There have been some intermittent problems with AT-style bus machines with a mouse. The mouse can get out of sync. Input will function through the keyboard and the mouse, but it is recommended to shutdown the system and restart to "resync" the mouse. ------- PROBLEM: A 3-button mouse doesn't have three working buttons. EXPLANATION: The support is there for some of these mice at the device driver level but is not implememted for OS/2 Presenation Manager. ------- PROBLEM: The mouse pointer suddenly zips over to the side of the screen and hangs there, no longer responding to any mouse movements. In most cases, a cold boot has been the only remedy. EXPLANATION: This is caused by a hardware glitch and cannot be prevented from happening but can be recovered from without a cold boot being required by using a special version of the mouse driver. RESOLUTION: Obtain WILDMOUS fix from IBM's NSC BBS or OS/2 Support.