CD-ROM Magazin 1996 February/CD_02_96.BIN/TECHHELP.TXT

Text File | 1995-03-10 | 53.4 KB | 1,200 lines

Shanghai: Great Moments

Introduction
Thank you for purchasing Shanghai: Great Moments. We have included the following
supplemental documentation to assist you in the event of any problems during the installation or
running of the program. It contains additional technical tips that were not printed in the original
Shanghai: Great Moments documentation and should be considered a part of this program
documentation.

This document is arranged in the following sections:

Customer Support Bulletins
System Requirements
Before You Install
Changes To Your System
Running the Game
System Tune-up
     Improving System Performance
Troubleshooting
     Windows, Win32s and WinG Troubleshooting
     Sound or Video Problems
     DVA.386 File
     Networks
     Questions & Answers
Hardware Manufacturers
     System Manufacturers
     Sound Card Manufacturer List
     Video Card Manufacturers
     CD-ROM Manufacturers


Customer Support Bulletins
The information contained in this document is the latest information Activision has on this
program to date. In an effort to keep you informed on any further developments with our games,
Activision has created Customer Support Bulletins. These files contain updates on the latest
technical information that may affect our programs. Look for these files on our support areas on
various on-line services.

System Requirements
The minimum system requirements for Shanghai: Great Moments are:

     IBM PC or 100% compatible
     486/33 MHz or faster
     8 MB RAM
     Double-speed CD-ROM drive (300K bps)
     Hard disk drive with 12 MB available
     256 color SVGA Windows drivers (640x480 or higher)
     MS-DOS"/PC-DOSª 6.0 or higher
     Microsoftª Windowsª 3.1
     Mouse
     Sound Blaster or 100% compatible sound card with Windows driver

NOTES:
     You must have the latest Windows drivers for your sound and video card. If you have any
problems running the program, older sound or video drivers are the most likely cause.
Please see the Hardware Manufacturers section of this document for more information on
where to obtain the latest sound and video drivers.
     You need a permanent swap file at least 10 MB in size. For more information on creating
permanent swap files, please consult your Windows manual and the additional System
Tune-up information in this document.
     Windows NT 3.1, Windows NT 3.5 and Windows 95 are not supported at this time.

Before You Install
As with most programs installed into the Windows environment, certain files are modified and
can be difficult to restore to their original state. In the event you want to restore your Windows
environment to the way it was before installing this program, we suggest you back up your
Windows directory and the Windows System directory. It is in general a good practice to back up
your hard drive from time to time. Please consult your DOS or Windows manual for more
information on backing up your system.

The installer will make a backup of two key Windows files, WIN.INI and SYSTEM.INI, and create
a log of the changes it makes to your system. The backup files are called WIN.SGM and
SYSTEM.SGM; the log file is called SHGM.LOG. These files can be found in your Shanghai:
Great Moments directory, which is usually C:\SHGM. While these are created to provide you with
a quick means of restoring your system, they are by no means a substitute for a full backup of
your software. We highly recommend that you perform a full system backup before installing
ANY program.

IMPORTANT NOTE: If you install Shanghai: Great Moments a second time, the .SGM backup
files will be overwritten by the Windows configuration created the first time you installed the
program and your original .INI files will be lost. We highly recommend that after you install the
program for the first time, you copy these files to a floppy disk for safe keeping, should you wish
to return to this configuration once you have installed Shanghai: Great Moments.

Please keep in mind that as you install other Windows software on your system that also make
changes to the WIN.INI and SYSTEM.INI files, these backup files created by our program will
become unnecessary. These files are only for an emergency situation during the installation of
Shanghai: Great Moments or within the first day or two after installation. For instance, if your
system will not run properly after the game is installed, you have a means to restore your old
system quickly. If your system continues to function properly after Shanghai: Great Moments is
installed, then you will most likely never need to restore these old .INI files. In fact, as you install
other Windows software on your system, it would be undesirable to return to the old
configuration, since it might cause your newly installed programs to stop functioning properly.

In addition to backing up your system, we strongly recommend that you install and run the
program under the following conditions.

     Before installing, close all other applications.

     Make sure you have the following statements in your CONFIG.SYS file. Win32s setup may
fail if you do not:

    FILES=50
    BUFFERS=30

    If at any time you receive an Error 4 message, try increasing the FILES= line in increments
of five. (Example: FILES=50 to FILES=55)  Then reboot your machine and try again.

     Make sure your color resolution in Windows is 256 colors. Shanghai: Great Moments will
only install on a system set to 256 colors.

     Do not install this program to a shared network copy of Windows. The program needs to
make changes to the \WINDOWS\SYSTEM directory that are not possible under shared
network conditions.

     Do not install if you are using Windows NT or Windows 95. While the program may function
on these versions of Windows, they are not supported, and you may experience problems.
We do not recommend using Shanghai: Great Moments with Windows NT or Windows 95 at
this time.

     For proper installation and best performance, make sure you are running Windows in 386
Enhanced Mode with at least a 10 MB permanent swap file. For more information on
creating permanent swap files, please consult your Windows manual and the additional
System Tune-up information in this document.

     We do not recommend installing this program to a compressed drive. If possible, please
install to a non-compressed drive and run the program from there. If you do need to install to
a compressed drive, the disk space requirements listed above are 24 MB of free disk space
rather than 12 MB.

     Before installing the game, you should first disable any alternative Windows desktop shells
(PC Tools for Windows, Norton Desktop for Windows, Dashboard, Kids Desk, etc.) other
than Windows Program Manager, and then run the program from the Program Manager.
Please refer to the documentation for your Windows desktop shell for more information on
disabling it, or running Program Manager while using it.

Changes To Your System
Q:  So, the game is installed on my system now. What changes have been made to my
Windows setup?

A:  We're glad you asked. Since Shanghai: Great Moments uses the new Win32s and WinG
libraries to give you the ultimate multimedia Shanghai experience, many changes had to be
made to your Windows setup in order for the game to run. In the next couple of paragraphs we
will describe those changes to you.

First, there were three new directories created on your hard drive. Those directories are
C:\SHGM, C:\SHGM\DATA and C:\WINDOWS\WIN32S (We are assuming that you used the
default directories when you installed Windows and Shanghai: Great Moments). The SHGM
directory contains the necessary files to run Shanghai: Great Moments and the DATA directory
contained within the SHGM directory is where the various tile sets and animations used in the
game will be decompressed to as you play. The WIN32S directory in your WINDOWS directory
stores the new Win32s extensions we added to your Windows setup. A fourth directory,
C:\SHGMTEMP may be left on your hard drive after installation is complete. Please delete this
directory if it appears on your hard drive. The files contained in it are unnecessary once the
game is installed and running properly.

The following files are installed in the C:\SHGM directory on your hard drive:

SHGMRES  DLL
SHGM     EXE
SHGM     HLP
SHGM     LOG  (A list of what occurred during installation)
SYSTEM   SGM  (Your original SYSTEM.INI file from the Windows directory)
WIN      SGM  (Your original WIN.INI file from the Windows directory)
TECHHELP WRI

Initially, no files are installed to the C:\SHGM\DATA directory. However, as you play the various
games and tile sets, different files will be de-compressed from the CD to your hard drive into this
directory to enhance the speed of the game.

Several files are added or changed in your Windows directories. The next four lists will tell you
exactly what is changed and why.

First, the following files are added to your C:\WINDOWS directory:

ACTIVISI GRP  (This is the new Activision program group window)

The following files are modified in your C:\WINDOWS directory:

PROGMAN  INI  (Modified to add the new Activision program group window)
SYSTEM   INI  (Modified to add the new Win32s and WinG drivers)
WIN      INI  (Modified to add the new Win32s and WinG drivers)

The following files may be added or modified (if they existed prior to installation) in your
C:\WINDOWS\SYSTEM directory:

DVA      386  (Please see the Troubleshooting section for more info)
W32SYS   DLL
WIN32S16 DLL
WING     DLL
WING32   DLL
WINGDE   DLL
WINMM16  DLL
WINGDIB  DRV
WIN32S   INI
WINGPAL  WND

The following files may be added or modified (if they existed prior to installation) in the
C:\WINDOWS\WIN32S directory:

W32S     386
COMDLG32 DLL
CRTDLL   DLL
LZ32     DLL
MPR      DLL
NETAPI32 DLL
NTMSG    DLL
OLECLI32 DLL
OLESVR32 DLL
SCK16THK DLL
SHELL32  DLL
VERSION  DLL
W32SCOMB DLL
W32SKRNL DLL
WINMM    DLL
WSOCK32  DLL
WINSPOOL DRV
WIN32S   EXE
CTYPE    NLS
LOCALE   NLS
L_INTL   NLS
P_037    NLS
P_10000  NLS
P_10001  NLS
P_10006  NLS
P_10007  NLS
P_10029  NLS
P_10079  NLS
P_10081  NLS
P_1026   NLS
P_1250   NLS
P_1251   NLS
P_1252   NLS
P_1253   NLS
P_1254   NLS
P_437    NLS
P_500    NLS
P_737    NLS
P_850    NLS
P_852    NLS
P_855    NLS
P_857    NLS
P_860    NLS
P_861    NLS
P_863    NLS
P_865    NLS
P_866    NLS
P_869    NLS
P_875    NLS
P_932    NLS
P_936    NLS
P_949    NLS
P_950    NLS
SORTKEY  NLS
SORTTBLS NLS
UNICODE  NLS

Running the Game
This product uses the new WinG graphical libraries for Microsoft Windows 3.1. If you have never
used a WinG product before, there are some steps you should be aware of. When you run the
game for the very first time, your display is tested by WinG to allow the game to achieve its best
performance on your system. DO NOT interrupt this test. This test will run for a few moments
and determine the fastest way to send video to your existing hardware.

WinG performs the display test when a program using WinG is run in the following situations:

1.    After being installed for the first time.

2.    After the display size is changed, e.g., you switch resolutions from 1024x648 to 640x480.

3.    After you update your display driver or install a new display card.

When running the program, we strongly recommend that you run under the following conditions.

     Before playing, close all other applications. Some users have experienced random errors
while playing Shanghai: Great Moments if they have other memory-intensive Windows
applications running at the same time. Activision highly recommends running Shanghai:
Great Moments as a stand-alone Windows application. If this is not possible, Activision
recommends starting all other Windows applications prior to starting Shanghai: Great
Moments.

     For the best performance make sure you are running Windows in 386 Enhanced Mode with
at least a 10 MB permanent swap file. For more information on creating permanent swap
files, please consult your Windows manual and the additional System Tune-up information
in this document.

     Make sure your hard drive has at least 12 MB of free disk space. If you use a compressed
drive, the disk space requirements are 24 MB of free disk space rather than 12 MB.

     Before playing the game, you should first disable any alternative Windows desktop shells
(PC Tools for Windows, Norton Desktop for Windows, Dashboard, Kids Desk, etc.) other
than Windows Program Manager, and then run the program from the Program Manager.
Please refer to the documentation for your Windows desktop shell for more information on
disabling it, or running Program Manager while using it.

System Tune-up
The following section offers tips on how to configure Windows for maximum performance with
multimedia titles. The following instructions have been prepared by Activision's Quality
Assurance and Customer Support departments as an added service to our customers. These
steps are suggestions only. You do not have to perform any of these steps, although some of
them may help improve performance on your system. Please make a backup of your system
before performing any of these steps in case you wish to restore your system to its original state.

NOTE: Activision does not make any claims, guarantees, or promises that the following
instructions will benefit all computer systems. Before undertaking any of these changes on your
system, consult your DOS, Windows, video card, sound card and any other related manuals for
additional information. The basic rule of thumb being "If you don't understand it, don't do it!"
Activision Customer Support can only provide assistance for specific problems with the program,
they cannot walk individuals through the steps to a complete system tune-up. We suggest that
you ask a knowledgeable friend or a professional at a local computer store if you need help with
these steps.

Improving System Performance
Our Windows games take full advantage of your multimedia computer's capabilities, and require
that your system meet the minimum requirements listed on the outside of the package and in the
documentation. However, some systems, especially those that just meet the basic requirements,
sometimes need a little more help to run faster. Here are some suggestions you can follow that
may improve performance on your system.

1.    We recommend that you enable Microsoft's SmartDrive disk caching software before playing
the game. Consult your DOS documentation about SmartDrive, or you can type HELP
SMARTDRV at the DOS prompt for information about configuring SmartDrive. (Note: You
may experience problems installing Win32s when SMARTDRV is loaded with write-caching
enabled. When Windows restarts, the SYSTEM.INI file is sometimes in a corrupt state. You
may want to temporarily disable SmartDrive, or at the minimum, the disk write-caching while
installing Shanghai: Great Moments.)

2.    Create a permanent swap file that is at least 2 MB larger than the amount of physical RAM
memory in your system. Although it is usually best in systems with 4 MB or 8 MB of physical
RAM to set the size of this file to twice the size of their RAM. For users with systems that
have more than 8 MB of RAM, a large swap file becomes redundant.  Users with 10 MB or
more of RAM can set the size of their permanent swap file to about 4 MB. You may need to
run the DOS DEFRAG utility on your hard drive before you can create a swap file this size. A
swap file is a space on your hard disk that Windows can use as if it were RAM in your
system, so a swap file gives you the effect (though not the speed) of having additional RAM
in your system. There are two types of swap files: temporary and permanent. Permanent
swap files are faster and are the better choice. Shanghai: Great Moments requires that you
use a permanent swap file for proper performance. Please refer to your Windows manual for
more information on how to create permanent swap files. Please note that a swap file is not
a replacement for physical RAM. The program requires that you have at least 8 MB of
physical RAM installed in your system.

3.    If you use HIMEM.SYS and EMM386.EXE to manage the memory on your system, run
MEMMAKER to maximize the amount of available memory on your system. Often you will
need to run it twice to obtain the best settings.

4.    Use a third party memory manager. Windows HIMEM.SYS and EMM386.EXE do a good job
of managing your memory, but programs like Quarterdeck's QEMM 7 can do an even better
job, often helping to improve your performance in the process. One note however: Many of
these programs offer "stealth" or "cloaking" technology to use sections of memory they would
not ordinarily use. We do not recommend that you use these features when using a third
party memory manager.

5.    Create a clean Windows environment. Make sure that there are no other Windows programs
running. Disable all screen savers, virus scanners, sound utilities. Remove or minimize any
unnecessary windows or icons. If you are using an alternate Windows desktop shell (PC
Tools, Dashboard, Packard Bell Navigator, etc.), disable it and use Program Manager
instead. Most alternative shells do not interface with Windows very well and can reduce
performance on your system. Also, turn off your Wallpaper in Desktop in Control Panel.
Wallpaper can sometimes take up a considerable amount of memory and impede system
performance.

6.    Increase the amount of physical RAM memory in your PC to 16 MB or greater. Systems with
more RAM available for Windows-based programs generally perform better than systems
that just meet the minimum requirements.

7.    Get the best video card you can afford. If your system has VESA Local Bus (VL-Bus)
capability, get a fast VESA Local Bus video card. The same goes for PCI-based systems. If
you can afford to upgrade your motherboard in your system, then upgrade to a fast 486 or
Pentium motherboard that supports VESA Local Bus or PCI type cards. These systems out-
perform the standard ISA-type cards found in most PCs. Check the major computer
magazines for recommendations on the best video cards.

8.    A faster CD-ROM drive will dramatically improve the performance in your system. Shanghai:
Great Moments requires a double-speed CD-ROM drive with a 300KB per second or faster
transfer rate. While this gives you good performance, a quad-speed CD drive will give you
fantastic performance, especially when coupled with a well-tuned Windows system and a
fast video card.

All of these tips are intended to help you improve performance on your system. There are many
other tips that can help, such as removing unnecessary fonts in Windows, deleting excess
program groups. We highly recommend that you check out some of the annual Troubleshooting
Tips issues of popular magazines like PC Computing or Windows magazine. These issues are
published once a year and contain some great information on improving performance in your
PC.

Troubleshooting

Windows, Win32s and WinG Troubleshooting
Most problems you may encounter in Windows can be solved quickly and easily. We test our
games thoroughly on a variety of systems before they are released, but we cannot test on all
possible combinations of software and hardware. Many of the problems you could encounter in
Windows are caused by device drivers for display cards, sound boards or CD-ROM drives.

We used the latest Windows technology, WinG and Win32s, to create Shanghai: Great
Moments. A system with the latest video, sound and CD-ROM drivers will perform properly.
However, many users may not have these drivers or know how to get them. While it may seem
to be an inconvenience to some users, taking the time to obtain these drivers and install them on
your system will result in a better system. In this document we have provided lists of the
Technical Support and BBS numbers for many of the major PC, video card, sound card and CD-
ROM manufacturers in the industry.

For easier access, this document is installed in the Activision program group as an icon.
Double-click the Shanghai Troubleshooting icon to view this file.

The following section is intended to assist you in solving some of the common problems that can
occur with these new Windows technologies. If after trying these solutions you are still having
difficulties, please contact ActivisionOs Customer Support department, listed at the end of the
printed Installation Guide inside the CD case.

Sound or Video Problems
If you experience sound or video problems while using this program, you should first make sure
you have the latest Windows drivers for your sound and video cards. The Windows drivers are
commonly included on the diskettes that came with your sound or video card. Updated drivers
can also be obtained in a variety of places. The dealer who sold you your hardware should have
access to the most recent drivers. Most manufacturers maintain a BBS containing the latest
drivers for free downloading. Drivers are available on America Online, CompuServe and other
popular on-line services. We have also provided a list of manufacturers at the end of this
document, containing Technical Support and BBS numbers for many of the major
manufacturers. Please make every effort to install the latest drivers for your hardware before
calling Activision Customer Support.

Please consult the manuals that came with your sound card or video card for assistance in
identifying which card you have and what version of the drivers you are currently using, or call
the Technical Support department of the manufacturer of the card for help.

DVA.386 File
Microsoft's DVA.386 file is required by many video cards to properly display Windows programs.
Microsoft WinG (used in this program) uses an up-to-date version of this file to perform its tasks
in Windows. If this file exists in your C:\WINDOWS\SYSTEM directory when the installation
program is run, it is tested to see if it is an older version of the file. If it is, the installer replaces it
with the new DVA.386 file for WinG. Unfortunately, some video cards have special requirements
or bug fixes built into their older DVA.386 file, and when this file is replaced by a newer version
of DVA.386, Windows may not load. Unfortunately, there is no way to test for these specific
situations. It is up to the manufacturers of these video cards and drivers to keep Microsoft
updated on these changes and bug fixes. If you experience this type of problem, you will simply
see a black screen when Windows tries to load, and your system will freeze. At this point, you
can do one of two things.

First, you can try copying your old DVA.386 file from the disks that came with your video card
into the C:\WINDOWS\SYSTEM directory to get your system running again. If you made a
backup of your Windows directory before installing the program as we suggested, you can
restore that one file from the backup.

Second, contact the manufacturer of your video card and request the latest drivers for your video
card in Windows. They should have a newer DVA.386 file. See the Hardware Manufacturers
section for help in obtaining the latest drivers.

Important Note: For proper performance, you should have the latest drivers for your CD-ROM
drive, sound card and video card. If you have any problems running the game, one of these
drivers is most likely the cause! See the Hardware Manufacturers section for help in obtaining
the latest drivers.

Networks
When installing Shanghai: Great Moments on a system connected to a network, log off of the
network and disable any network software before installing and running the program for the first
time. Network software may interfere with WinG's display profiling test, and you will not receive
the best performance on your system. When installation is complete and the program has been
run at least once, then reestablish your network connections.

Questions & Answers

Q:  Why won't the program install?
A:  You may have insufficient hard disk space for the program to decompress the files it needs
from the CD to your hard drive. Free up more hard disk space.

-or-

A:  Your video card is not set to 256 colors. Shanghai: Great Moments will only install on a
system set for 256 colors.

Q:  Why do I get a "Shared Application Error" when I try to install the program, and what can I do
about it?
A:  This error occurs when a file is in use by Windows that Shanghai: Great Moments needs to
update during installation. You can try two things when this occurs. First, try pressing CTRL-ESC
to bring up the Windows Task Manager window. Make sure that the only things open are
Shanghai: Great Moments Setup and Program Manager. All other programs should be closed
while you install the program. If you see any other applications on the Task List window, click on
the name of that program to highlight it and then click on  End Task. That will close the program.
Then when the list contains only the two necessary programs, Shanghai: Great Moments
Setup and Program Manager, click on Shanghai: Great Moments Setup and then click on
Switch To to go back to the setup program. You should be able to click on Retry in the Shared
Application error box and the setup program will continue normally. If this does not work, your
second option is to exit the setup program, close down Windows and then try again with no other
programs running.

Q:  Why won't the Setup program create a program group window?
A:  You may have too many program groups on your screen. Consolidate some smaller groups
into other groups and try installing again.

Q:  Why do I get an error message that says "Win32s - Error. Improper Installation. Win32s
requires W32S.386 in order to run. Re-install Win32s" when I try to run the game?
A:  Win32s may not be completely installed on your system, or you may have restored your old
configuration from the backups of your original WIN.INI and SYSTEM.INI files. If Win32s is not
being loaded by Windows, Shanghai: Great Moments will not run. You may need to reinstall
Shanghai: Great Moments and Win32s in order to run the program. Please consult the section
called Changes To Your System for more information on how to determine if Shanghai: Great
Moments, Win32s and WinG are installed properly on your system.

Q: How do I know which lines in my .INI files were changed by the Shanghai: Great Moments
installation program?
A:  You will see sections of your .INI files that contain notes similar to the following:

;;Following line modified by Shanghai Great Moments Installation
;;drivers=mmsystem.dll ;;-- This is the original line
drivers=mmsystem.dll winmm16.dll ;;-- This is the updated line

As you can see, there is plenty of notation to inform you of what was changed. The original line
is commented out by the ";;" characters and it has been noted that it is the old line.  The new line
is also noted at the end of the line.  You can actually go back through your .INI files and delete
the new lines and remove the ;; from in front of the old line to restore it to its original state.  If you
do this, Shanghai: Great Moments will not operate properly, and you may actually cause
problems for Windows as well.  We recommend that if you want to restore your old Windows
setup, that you restore the complete version of Windows from a backup.

Q:  How do I remove Win32s from my system?
A:  If you want to remove Win32s from your system, you can try the following steps. Please note
that Activision does not recommend using these steps. We are simply providing them for your
convenience. We highly recommend that you restore your older version of Windows from a
backup rather than taking this course of action.

Remove the following line from the [386Enh] section of SYSTEM.INI:

device=C:\WINDOWS\SYSTEM\WIN32S\w32s.386

Modify the following line in the [BOOT] section of SYSTEM.INI:

drivers=mmsystem.dll winmm16.dll

Change it to read as follows:

drivers=mmsystem.dll

Delete the following files from the C:\WINDOWS\SYSTEM subdirectory:

W32SYS.DLL
WIN32S16.DLL
WIN32S.INI

Delete all the files in the C:\WINDOWS\SYSTEM\WIN32S directory and remove the directory.

Restart Windows and Win32s will no longer be part of your Windows setup. Please also note that
Shanghai: Great Moments will not run without Win32s installed.

Q: Is there any way I can restore my old setup that did not use Win32s?
A: Yes, provided you did not run the setup program more than once and that you have not
installed other programs that have made additional modifications to your WIN.INI and
SYSTEM.INI files. Your original WIN.INI and SYSTEM.INI files are stored in the files WIN.SGM
and SYSTEM.SGM in your C:\SHGM directory or the directory where you installed the game.
You can rename them to WIN.INI and SYSTEM.INI and copy them back into your C:\WINDOWS
directory to restore your original configuration.  Any programs installed after your original .INI
files were created may not function properly at this point. NOTE: If you ran the setup program
more than once, your original files are no longer available. Refer to the section of this document
called Before You Install. This section can be used as a guide to restoring your system to its
former state.

Q:  Why does my system freeze up on a black screen?
A: You probably have a video driver or sound driver that is incompatible with Win32s or WinG.
You need to upgrade to the latest video and sound drivers for your hardware. Call your video
and/or sound card manufacturer for an updated version or download the newest driver from the
manufacturer. A list has been provided in the Hardware Manufacturers section of this
document for your convenience.  Please see the Before You Install section above for
information on recovering from this situation.

-or-

A:  A newer or updated DVA.386 file is required by many video cards to properly display
Windows programs. WinG uses a newer modified version of this file to perform its tasks in
Windows. If this file exists in your C:\WINDOWS\SYSTEM directory when the installation
program is run, it is tested to see if it is an older version of the file. If it is, the installer replaces it
with the new DVA.386 file for WinG. Unfortunately, some video cards have special requirements
or bug fixes built into their older DVA.386 file, and when this file is replaced by a newer version
of DVA.386, Windows may not load. Please see the DVA.386 section above for more
information on solving this problem.

Q:  Why am I having so many problems (General Protection Faults) with the program using my
ATI Mach8 (38800) based video card?
A:  ATI has released newer drivers for cards based on this chipset. Please use the Hardware
Manufacturers section of this document to contact ATI. In the meantime, try changing the
DevBmp parameter, found in the [display] section of SYSTEM.INI to read DevBmp=0. This will
most likely prevent the errors you are seeing. Please call ATI Technical Support if you continue
to experience these types of problems.

Q:  I installed your program on my system and now I am getting General Protection Fault
messages all the time, what happened to my system?
A:  You may have a video card that uses an S3 driver. Certain S3 drivers can be made to
operate properly with Win32s by changing the following line in SYSTEM.INI in the [display]
section:

aperture-base=100

Change the line to read:

aperture-base=0

Restart Windows and the display problems will no longer occur. If this does not help, obtain the
latest S3 drivers from your video card manufacturer. S3 driver should be version 1.3 or higher.

Q:  Why doesn't the game start?
A:  WinG or Win32s may not be installed correctly. Run Install again from the CD, and make
sure that the game, WinG, and Win32s are all successfully installed. NOTE: Before you run the
installation program again, please copy the files WIN.SGM, SYSTEM.SGM and SHGM.LOG to
another directory or a floppy disk. Please see the section of this document called Before You
Install for more information on why you should do this.

-or-

A:  Some other aspect of Windows may not be properly configured. Check the sound and video
drivers as described above. Click on the Help menu in Program Manager and then click on
About to ensure that your system is in 386 Enhanced Mode. Check 386 Enhanced in your
Control Panel to ensure that you have a large enough permanent swap file under Virtual
Memory.

-or-

A:  This problem may also be caused by lost clusters on the hard drive. Exit Windows and run
CHKDSK or SCANDISK  from the DOS prompt to determine if this is the problem. See your
DOS manual for more details on the CHKDSK and SCANDISK commands.

Q:  I receive a Share Violation whenever I run the setup program or the game. What is wrong?
A:  Early versions of Windows 3.1 required that the SHARE.EXE driver be loaded before
entering Windows in order to run in 386 Enhanced Mode (Windows 3.11 and Windows for
Workgroups do not require it). If you receive a Share Violation error at any time while using
Windows 3.1, you should ensure that the following line is included in your AUTOEXEC.BAT file:

C:\DOS\SHARE.EXE /F:4096 /L:512

Refer to your DOS manual for more information on the Share command.

Q:  My computer has 4 MB and the program needs 8 MB. In Windows, with virtual memory, I can
get 7 MB but the game doesn't start. Do I really need 8 MB of actual RAM or can I use virtual
memory?
A:  Yes, you really need 8MB of physical RAM, in addition to at least 10 MB of permanent swap
file space.

Q:  Why do I get an error message that says General Protection Fault caused by GROWSTUB in
POINTER.DLL?
A:  This problem is caused by Microsoft Mouse driver version 9.01. Microsoft is aware of this
problem and has a fix for it in v9.01b. One of these three suggestions should correct the
problem: 1) Remove POINTER.EXE from the load= line in the file WIN.INI and then restart
Windows. 2) Download the file HD1061.EXE from the Microsoft BBS at [phone]. This file
is self-extracting. Run HD1061 and follow the instructions in the newly created README.TXT
file. 3) Upgrade to the Microsoft Mouse IntelliPoint software version 2.0. For information about
obtaining this upgrade, call the Microsoft Sales Information Center at [phone] for more
information. There is a charge for this upgrade.

Q:  Why do I get a WinG error or incompatible video card message?
A:  Your video drivers for Windows have not been updated to support WinG. Update your video
card with the most recent drivers. Call your video card manufacturer for an updated version or
download the newest driver from your video card manufacturer. A list has been provided in the
Hardware Manufacturers section of this document for your convenience.

Q:  Why are my tiles so small and hard to see?
A:  Your monitor may be set at 1024x768 resolution or higher which is much larger than the
640x480 screen size Shanghai: Great Moments is optimized to use. Try setting the monitor to
640x480 resolution. See your Windows manual for details.

Q:  I can't see the entire game field on screen, I have to scroll around the screen to see the
entire field. Why?
A:  Your monitor may be set to a resolution lower than 640x480. Shanghai: Great Moments
requires a minimum of 640 pixels wide by 480 pixels high and 256 colors.

Q:  Why do I get an error message that says Midi file may not play properly?
A:  Just click on the OK button; the music will most likely play just fine. If music played properly
when you pressed "OK" before, and you get the dialog box again, you can select "Don't display
this message" to turn it off. This should not affect the performance of the program.

Q:  Why is there no sound in the program?
A:  There must be a 100% Windows (Sound Blaster) compatible card in your computer. Also,
make sure your speakers are plugged in correctly, turned on and the volume is turned up to an
audible level. If you still do not have any sound in the program, make sure you have the latest
sound drivers for your sound card. Call your sound card manufacturer for an updated version or
download the newest driver from your sound card manufacturer. A list has been provided in the
Hardware Manufacturers section of this document for your convenience.

-or-

A:  Make sure you have Sound and Music selected in the program on the Preferences menu.

Q:  Why am I only getting partial sound from the program?
A:  Make sure you are using the latest sound driver for your sound card. Some sound card
companies do not have Windows drivers that take full advantage of the functions Windows has
available. Contact the manufacturer of your sound card for information on improved drivers for
Windows. We have provided a listing of Hardware Manufacturers at the end of this document
for your convenience.

-or-

A:  Make sure you have Sound and Music selected in the program on the Preferences menu.

Q:  Why don't I get any voices or sound effects?
A:  Your sound drivers for Windows may require updating. Update your sound drivers with the
most recent versions. Call your sound card manufacturer for an updated version, or download
the newest driver from your sound card manufacturer. A list has been provided in the Hardware
Manufacturers section of this document for your convenience.

-or-

A:  Make sure you have Sound and Music selected in the program on the Preferences menu.

-or-

A:  Your sound card is not installed properly, or the wrong sound driver is installed. Check your
sound cards installation and setup parameters within Windows to be sure all is correct. See your
sound card manual and your Windows manual for details.

Q:   Why am I not getting any music in the program? -or- Why doesn't the music in the program
play properly?
A:  Your sound drivers for Windows may require updating. Update your audio drivers with the
most recent versions. Call your sound card manufacturer for an updated version, or download
the newest driver from your sound card manufacturer. A list has been provided in the Hardware
Manufacturers section of this document for your convenience.

-or-

A:  Your sound card may not be installed properly. Check your sound card's installation and its
setup parameters within Windows to be sure all is correct. See your card's manual and your
Windows manual for details.

Q:  Why is the game so slow on my system?
A:  Make sure you are running Shanghai: Great Moments on a 486/33 or higher system with at
least a double speed CD-ROM drive capable of 300 KB per second transfer rates. A 486/25 or
slower system usually will not perform at an acceptable speed, nor will a single speed CD-ROM
drive. Make sure your video driver is running in 640x480x256 colors. A higher resolution driver
running at 800x600, 1024x768 or higher may slow the game down. Make sure you are using the
latest driver for your computer's video card. Older drivers may not be compatible with WinG. Call
your video card manufacturer for an updated version, or download the newest driver from your
video card manufacturer. A list has been provided in the Hardware Manufacturers section of
this document for your convenience.

Q:  Why does my game freeze up?
A:  Make sure your computer has at least 8 MB of RAM and that you are using Windows 3.1 or
3.11. Windows NT and Windows 95 are not supported at this time.

Q: Why do I have a little white mouse cursor instead of my normal mouse cursor?
A:  Some systems use a power management system that, if your system is left idle for a certain
amount of time, starts to power down certain portions of the PC hardware. If you select ALT-F4
when the system is in the middle of doing this, it can get confused and cause the mouse cursor
to be temporarily lost. Exit the game and then restart it to return the mouse cursor to its normal
state.

Q:  Why do I get an error message when trying to change tile sets?
A:  You may have insufficient hard disk space for the program to decompress the files it needs
from the CD to your hard drive. After initially installing, you may have left a "smaller" tile set
installed, then filled up the hard drive so that a "larger" tile set cannot replace it. You need to
cancel the tile set load, exit the game, and free up more hard disk space.

-or-

A:  Doublespace or another disk compression program is installed. These are the same
circumstances as above, only you have a disk compression program installed. Free up 24 MB of
disk space for the program to use. Disk compression utilities report an estimated amount of
available disk space and are rarely accurate. Making twice as much space as is required free will
most likely solve the problem.

Q:  Why does the text in Guide To This Tile Set, View Games..., and View Tile Sets... look so
strange?
A:  The Arial font is not present on your system and Windows is using another font to simulate it.
Shanghai: Great Moments expects that your system has the font Arial installed. If not, these
screens won't look the way we intended.

Q:  Why don't the movies play properly on my system?
A:  Make sure your system meets the minimum requirements for the program, especially your
CD-ROM drive. The program requires a CD-ROM drive with a minimum access rate of 300K bps
(a "double-speed" drive).

-or-

A:  You do not have enough RAM to run movies. Check the minimum requirements to make sure
you have sufficient RAM to run this product.

-or-

A:  Your video drivers for Windows have not been updated to support WinG. Update your video
card with the most recent drivers. Call your video card manufacturer for an updated version or
download the newest driver from your video card manufacturer. A list has been provided in the
Hardware Manufacturers section of this document for your convenience.

-or-

A:  Too many other applications are running. Close down other applications (especially DOS
boxes or modem programs) and try again. We strongly recommend that you do not run other
applications while running Shanghai: Great Moments.

Q:  Why don't the Hi-Res movies play properly on my system?
A:  Your video card may not be a "local-bus" or faster card. A non-local-bus card will probably
not be able to play the Hi-Res Movies. Contact your computer manufacturer for more information
on local bus and PCI motherboards and cards.  NOTE: You can use the Special Ultra Secret
Trick listed in this document to try playing all of the Hi-Res movies.  Some of them may play
properly on your system even though others won't.  You can also switch back to Hi-Res movies
at any time using the Preferences menu in the game.

Q:  Why do the reward movies, intro movies, and host hint movies give me a Win32s error on
my Packard Bell or Compaq computer?
A:  Some Packard Bell and Compaq computers have the Cirrus Logic GD54-2x video chip hard-
wired onto their motherboards. This means two things: 1) it cannot be removed from the system
(although it can be disabled and replaced), and 2) your computer may have some serious
compatibility problems with Win32s due to this type of video card. We recommend updating the
video driver for the Cirrus Logic GD54-2x, in hopes that the latest video driver will correct this
problem. To circumvent this problem in Shanghai: Great Moments, change the option under the
Preferences menu to No Movies. If this error occurs on your system, please open File Manager,
delete the file called DEFAULT in the C:\SHGM directory, and restart Windows before you run
the program again.

Q:  The program froze on my system and when I pressed CTRL-ALT-DEL to terminate the
application, I exited Windows. Why?
A:  This is by design. Win32s was designed by Microsoft to close Windows down in this situation
when a Win32s based application like Shanghai: Great Moments freezes.

Q:  I got a Win32s error on my system. I closed down the program and then restarted it, and now
the error happens every time I run the program, why?
A:  If this error occurs on your system, please open File Manager delete the file called
DEFAULT in the C:\SHGM directory and restart Windows before you run the program again.

Q:  Why do I get an AD.EXE error message when closing Shanghai: Great Moments?
A:  Shanghai: Great Moments isn't compatible with the After Dark screen saver. Shut down After
Dark while playing.  Consult your After Dark manual for instructions on how to disable it.

Q:  I have a Gateway 2000 computer. When I exit the program using ALT-F4, sometimes I get a
Win32XXXX error, followed by SHGM caused a General Protection Fault in module
Win32s16.dll@0001:80C5. What's going on?
A:  The Gateway 2000 uses a power management system that, if your Gateway is left idle for a
certain amount of time, starts to power down certain portions of the PC hardware. If you select
ALT-F4 when the Gateway is in the middle of doing this, it can get confused and decide to hit the
emergency brakes on all processes, including exiting Shanghai: Great Moments. This in turn
sends an error message to your Windows drivers (now functioning through Win32s), and
Windows displays the message on your screen. If this error occurs on your system, please open
File Manager, delete the file called DEFAULT in the C:\SHGM directory, and restart Windows
before you run the program again. We also highly recommend that you exit the game rather than
leaving it idle on your PC.

Q:  I have a Dell Pentium. Why can't I see the special cursor for X-Ray mode when I move the
mouse around?
A:  Our Dell Pentium systems exhibited this problem with certain mice and their drivers.
Unfortunately, there is no solution for this problem. You will still be able to use this feature, you
just won't be able to see the cursor unless it is stationary over a tile, which is where it has to be to
use it anyway, so it is merely a minor inconvenience.

Hardware Manufacturers
The following is a listing for system, sound card, video card, and CD-ROM manufacturers.
Wherever possible, we have tried to include the Technical Support and BBS numbers for each
company. Activision has made every effort to ensure that these numbers are correct, however,
you may want to consult the documentation for your PC, video card, sound card or CD-ROM
drive for more up-to-date information on each company.

System Manufacturers

Acer
Technical Support    [phone]
BBS    [phone]
BBS     [phone]

AST Research
Technical Support    [phone]
BBS    [phone]

Compaq
Technical Support    [phone]
BBS    [phone]

Dell
Technical Support    [phone]
BBS    [phone]

Epson
BBS     [phone]

Gateway
Technical Support     [phone]
BBS     [phone] or [phone]
Download Service     [phone]

Hercules Computer Technology Inc.
Technical Support    [phone]
BBS    [phone]    (V.32 bis)
    [phone]    (9,600 baud)
    [phone]    (2,400 baud)

IBM
Technical Support Multimedia    [phone]
Technical Support PS/1 PRO    [phone]
Technical Support Valuepoint    [phone]
Technical Support Valuepoint    [phone]

Intel
Technical Support    [phone]
BBS    [phone]

Leading Edge
Technical Support    [phone]
BBS    [phone]

Micronics
Technical Support    [phone]
BBS    [phone]

Packard Bell
Hardware Support    [phone]
Software Support    [phone]
BBS    [phone]
BBS    [phone]

Tandon
Technical Support    [phone]

Tandy Computer
Technical Support    [phone]

Toshiba
Technical Support    [phone]
BBS    [phone]

Zenith
Technical Support    [phone]
BBS    [phone]

Sound Card Manufacturer List

Advanced Gravis
Technical Support    [phone]
BBS

ATI Technologies Inc.
Technical Support       [phone]
BBS    [phone]

Aztech
Technical Support    [phone]

Boca Research Inc.
Technical Support    [phone]
BBS    [phone]

Cardinal
Technical Support    [phone]
BBS    [phone]

Creative Labs
Technical Support    [phone]
BBS    [phone]

Diamond
Technical Support    [phone]
BBS    [phone]

Logitech
Technical Support    [phone]
BBS     [phone]

Media Vision
Technical Support    [phone]
BBS    [phone]

Microsoft
Technical Support    [phone]
BBS    [phone]
BBS    [phone]

Reveal
Technical Support    [phone]

Roland US
Technical Support    [phone]

Turtle Beach
Technical Support    [phone]
BBS    [phone]

Video Card Manufacturers

Actix Systems
Technical Support    [phone]
BBS    [phone]

Advanced Integration Research
Technical Support    [phone]
BBS    [phone]

Advanced Micro Technology
Technical Support    [phone]
BBS    [phone]

Alpha Systems Lab
Technical Support    [phone]

Altech International
Technical Support    [phone]
BBS    [phone]

Artist Graphics Company
Technical Support    [phone]
BBS    [phone]

ATI Technologies
Technical Support    [phone]
BBS    [phone]

Atlaz Intl., Limited
Technical Support    [phone]

Boca
Technical Support    [phone]
BBS    [phone]

Cache Computers, Inc.
Technical Support    [phone]
BBS    [phone]

Cardinal
Technical Support    [phone]
BBS    [phone]

Celerite Graphics, Inc.
Technical Support    [phone]
BBS    [phone]

Cirrus Logic
Technical Support    [phone]
    [phone] West Coast
    [phone] East Coast
BBS    [phone]

Colorgraphic Communication
Technical Support    [phone]
BBS    [phone]

Cornerstone Technology
Technical Support    [phone] x306
BBS    [phone]

CSS Laboratories, Inc.
Technical Support    [phone]
BBS    [phone]

Diamond Computer Systems, Inc.
Technical Support Phone    [phone]
BBS    [phone]  (14,400 baud, 8 bits, no parity, 1 stop)
    [phone]  (2,400 baud, 8 bits, no parity, 1 stop)

Edge Technology, Inc.
Technical Support    [phone]

ELSA America, Inc.
Technical Support    [phone]
BBS    [phone]

Focus Information Systems, Inc.
Technical Support    [phone]
BBS    [phone]

Genoa
Technical Support    [phone]
BBS    [phone]

Headland (Video Seven)
Technical Support    [phone]
BBS    [phone]

Hercules Computer Technology Inc.

Technical Support    [phone]
BBS    [phone]    (V.32 bis)
    [phone]    (9,600 baud)
    [phone]    (2,400 baud)

Identity Systems Technology
Technical Support    [phone]
BBS    [phone]

IOcomm Intl., Corp.
Technical Support    [phone]

Liberty Electronics USA
Technical Support    [phone]

Matrox Electronics Systems Limited
Technical Support    [phone]
BBS    [phone]

Metheus Corporation
Technical Support    [phone]
BBS    [phone]

MicroStep, Inc.
Technical Support    [phone]
BBS    [phone]

Mirage Computer Systems
Technical Support    [phone]

National Design, Inc.
Technical Support    [phone]
BBS    [phone]

Number Nine Computer Corporation
Technical Support    [phone]
BBS    [phone]

Nth Graphics
Technical Support    [phone]
BBS    [phone]

Oak Technology
Technical Support    [phone]
BBS    [phone]

Orchid Technology Inc.
Technical Support    [phone]
BBS    [phone]

Paradise
Technical Support    [phone]
BBS    [phone]

Sigma Designs
Technical Support    [phone]
BBS    [phone]

SixGraph Computing, Limited
Technical Support    [phone]
BBS    [phone]

STB Systems
Technical Support    [phone]
    [phone]
BBS Phone    [phone] or [phone]  BBS

SuperMac Technology, Inc.
Technical Support    [phone]
BBS    [phone]

Swan Technologies, Inc.
Technical Support    [phone]
BBS    [phone]

Trident Microsystems Inc.
Technical Support
Phone    [phone]
BBS    [phone]

Tseng Labs
Technical Support    [phone]
BBS    [phone]

Video Logic, Inc.
Technical Support    [phone]
BBS    [phone]

Video Seven
Technical Support    [phone]
BBS    [phone] or [phone]

VidTech Microsystems, Inc.
Technical Support    [phone]
BBS    [phone]

Willow
Technical Support    [phone]

CD-ROM Manufacturers

Hitachi
Technical Support    [phone]

Mitsubishi
Technical Support    [phone]
BBS    [phone]

Mitsumi
Technical Support    [phone]

NEC
Technical Support    [phone]
BBS    [phone]

Panasonic
Technical Support    [phone]
BBS    [phone]

Sony
Technical Support West    [phone]
Technical Support East    [phone]
BBS    [phone]

Teac
Technical Support    [phone]

Ultra-Special Secret Trick
Since you made it this far, we figured you deserved some kind of reward. Most people don't
usually get this far into this type of file. You did, so you get the reward!

While you are in the program, press and hold the CTRL and SHIFT keys and then click your right
mouse button. This will bring up a window called Open. This window will allow you to play any of
the movies in the program that are stored in the \DATA\MOVIES directory on your Shanghai:
Great Moments CD. In the List Files of Type box at the bottom of the window, you can select the
three types of movies we use in the program, .MOV (Hi-Res), .SMV (Lo-Res) and .LMV (Full
Screen). You can also select *.* for all files, but we highly recommend that you do not attempt to
run any type of file other than those listed above while the program is running.